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Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 21st among Sunglasses sites.
This company does not typically respond to reviews
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
II hesitated to order from this company because of negative reviews, but I had two flawless transactions, and my frames cost less than half of what they would have been locally. My experience with them was excellent.
Both times I ordered I checked by phone to make sure the frames were in stock. I called during their listed open hours; the phone rep was personable and friendly. After I placed my order I got periodic email updates and tracking information, and my frames arrived exactly as predicted.
Date of experience: January 10, 2020
Both pairs of glasses that I ordered both pairs took a month to get delivered which is not what the website told me and no notification that it was going to be late I had to reach out each time I ordered.
Date of experience: May 31, 2023
They sent me the wrong glasses and I have been trying to return them for over a week. I have been on hold 4 separate times for 30 or more minutes. The voice prompt tells me that there are over 40 people in the queue. Emailed them 5 times, still with no response. They clearly have no customer service to speak of. Now I have to resort to calling my credit card company to tell them to reverse the charges. I'm very skeptical about this company because the management is not clearly listed on the website and Google searches barely shows anyone who works there. Stay very far away from this company.
Date of experience: April 5, 2021
Hello Sandy,
I apologize Please know that your situation was an exception. As you can see in other reviews, we are known for taking ownership and caring deeply about our customers.
Was excited to order from. Them and really liked the price. But I have yet to receive the product. Tracking says it was shipped Jan 10, it is now 60 days since ordering and the company refused to refund our money or ship an new product. All the do is give us the run around saying to wait another week, they are unable to process the refund and the manger is out of office. Very disappointed as we will now have to file a claim thru our credit card company. Will never use them again
Tip for consumers:
Contact company immediately if you do not receive withing guaranteed time.frame
Products used:
None never received the product. Unreliable shipping and they refuse to follow their refund and guarantee of delivery
Date of experience: March 5, 2021
Hello Cory,
We apologize that our service did not satisfy your expectations.
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”
Terrible experience ordering online, getting any customer service. I now need to return the glasses I ordered, since They sent me my frames with non prescription lenses. Hoping I get a refund but not holding my breath based on other reviews.
Date of experience: June 24, 2020
Hello Tim,
Thanks for letting us know, We are sorry we let you down. We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Thank you
Purchased Prada eyeglasses. Delivered 3 business days later than promised. Advertised misleadingly in stock. Finally it arrived with lots of scratches... what to say? Never ever again buying anything with this spoiled company
Products used:
Eyeglasses
Date of experience: February 5, 2021
Hi Ksenia, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at@designeroptics. Again, thank you for your feedback
Great price, fast shipping, overall happy with my experience. Had some doubts about the legitimacy of their website, but received continuous updates of the status of my purchase throughout its delivery. Item itself is genuine pair of Ray Ban sunglasses. Only wish I had known the sunglasses I picked in particular had such a lighter lens tint than I had expected, they practically look like reading glasses! Oh well, still love the frames. Will be sure to purchase from DesignerOptics once more, and get another pair in a darker shade next time.
Date of experience: January 13, 2021
Hello Nii, We are glad to have you as our customer. Thank you for a very well-rounded and thorough review of the product and our service. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
I got flex frames back in 2019 and the one part they don't mention is the hinge joins are NOT flexible... at ALL. So upon their very first encounter with my toddler she tore the left arm off the pair. No biggie, I thought, I'll just get it fixed! Well apparently the only way to fix it was to buy a new pair of frames and my optician wanted to charge me $400 for the frames and repair! Luckily Designer Optics has them for a bargain price in comparison... now I can wear my year old NEW glasses, lol. Thank you!
Date of experience: March 29, 2021
Hello Michael,
We truly appreciate your experience and look forward to serving you again. Thanks for the feedback.
Where do I start? Bought expensive sunglasses, they took payment immediately and then proceeded to ignore emails asking for shipment. We are now in day 7 and still no shipment of my sunglasses. Never again.
Date of experience: March 16, 2020
Hello David,
Thank you for bringing the issue to our attention, we will definitely try to provide more accurate information in future. We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. Again, we apologize for the inconvenience we have caused and looking forward to filling your future orders in a timely manner. Kindly let us know your concerns or questions through email support/chat
My first time purchasing glasses online. Was a little nervous and hesitant to order any type of glasses online as I have worked in the optical field for a few years and had read some reviews. I decided to take a chance and buy MK glasses, just the frames only though. Price was very good less than $60 and it was delivered within a week, came with a case and cloth. Only thing was the there was only 2 bridge sizes to choose from but ill still make the size I got work becasue I love the frames! With this experience I would order from here again. Thanks!
Date of experience: February 13, 2020
Hello Ki, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to serving you again soon!
I am in love with my new Gucci sunglasses! Just make sure you pay with a credit card because if the post office loses them in transit you are on your own. But these arrived in better than perfect condition for a great price!
Date of experience: September 17, 2019
Hello Gayle, e are incredibly grateful that you took the time out to leave us a 5-Star review. We are very pleased that we were able to provide you the service that you expected from us. We look forward to working with you again in the future!
Ordered and received product just shy of 3 weeks later which was expected for prescription glasses. They were one of the only dealers with the exact frames I wanted. There was confusion about my script so they called & emailed. I received updates throughout the process. I would definitely order from them again. The only thing that could improve is I received a Dior Homme (men's) case for my Lady Dioro (woman's) glasses. I would much prefer a case that doesn't say "Homme" on it lol. Glasses themselves are perfect!
Date of experience: October 11, 2019
Hello KD, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. We look forward to working with you again in the future!
They're a scam do not use I placed an order on 2/9/21 for eye glasses that I desperately need. After waiting a week for a delivery confirmation I reached out via chat all they say is that my item is on back order and do not know when they'll be in stock... they have complaints every other week on the BBB about delivery and processing issues. Their customer service is nonexistent the only way to get a hold of someone is their chat or via email. They told me a manager would get to me "sometime". So you end up spinning your wheels on getting a resolution.
Tip for consumers:
Don’t!
Date of experience: February 25, 2021
Hi Judany, we would like the opportunity to investigate your feedback further. Kindly reach out to our website and our customer service will look deeply to your concern. We’ll work on this issue to resolve any issues as quickly as possible.
I've purchased an eyeglass with 3-6 days shipping for extra $35. After 7 days when I emailed them, they've told me you should wait and no more information! Because we are in this pandemic time! I said ok! But the pandemic has started a year ago and you didn't edit your shipping options on your website. You could mention that by few words. They apologized and promised me to refound my extra shipping fee. After two days they've emailed me and told me that they can't refound it because I live in Canada not US. That was my story. I told them that I'll write this for they customers.
Just wanted you to know so please double check everything with them before placing your order. They'll take no responsibility even about what they promise to do!
Date of experience: December 22, 2020
Hello Mehram, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We are particularly disturbed to hear about your issue. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, we are very sorry for the inconvenience. Kindly provide us further details through chat/ mail.
I just received my 2 pairs of sunglasses from them and one of the pairs Dior I got a wrong size protective case while the other pair Prada is scratched. No resolution provided by customer service team. Ignoring my messages. Very disappointed as I bought so many pairs from them before and did not have any issues. Definitely will not purchase again. Be careful.
Products used:
Sunglasses
Date of experience: April 30, 2021
Hello Rukhsana,
Thank you for bringing this matter to our attention. If you are not satisfied with your product, we offer a return for refund or exchange policy within 14 days of delivery of the order. Your feedback is essential for improvement and we are going to take steps to ensure that this situation does not happen again.
I love my glasses, they are the real deal. It came in a Tiffany box with the Tiffany case, cloth and certificate of authenticity and at a very good price. From now on I will only order my designer glasses from Designer Optics. Delivery was fast and they follow up to make sure you received your package. I am very pleased with my purchase.
Date of experience: November 3, 2020
Hello Frantella, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
I ordered 2 pairs of frames and paid expedited shipping. One pair was shipped immediately and then 4 days later I found out that the other pair had been discontinued. Two days after my 1st pair was on a truck for delivery (UPS), it did't show up until a week later (the box was completely crushed), so they're going back.
Customer service was somewhat helpful, it's been 3 days and I haven't received my requested Return Authorization.
Tip for consumers:
Frame prices are good, but you’re taking a chance.
Products used:
NONE
Date of experience: January 17, 2021
Hi Amy, thanks so much for your feedback! We’re really glad you enjoyed our services. Our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Theses glasses arrived damaged and used looking. The company have said I can return them at my expense & also pay a 5% restocking fee. I think this shocking customer service. I am waiting for a reply from them but I'm still waiting
Date of experience: January 30, 2021
Hi Angela, We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. Again, thank you for your feedback!
My order arrived in perfect condition and expeditiously! Price was very fair and fit great. No need to go to my optician to size! Very satisfied customer! I have received a lot of compliments, and it goes really well with our Flight Attendant uniform too! Thank you!
Date of experience: November 24, 2019
Hi Luisa,
Thank you. We like our customers to be happy and yes we did it.
I ordered sunglasses 1 month ago and they came in with scratches. Since then I have been unable to get a return authorization number to send the product back. No response from customer service. I am disputing the charges with my credit card company. The small savings they offer are not worth the risk.
Date of experience: October 23, 2019
Hello Jaro,
Sorry for the inconvenience. If you are not satisfied with your product we offer a return for refund or exchange policy within 14 days of delivery of the order.
Placed order on their online shop for a pair of sunglasses with prescription. Input all requested information regarding my prescription and then they charged my card. Two weeks later, still no delivery or communications from them so I emailed asking what the status was. They said that they were still waiting for the frame from the manufacturer. Another week goes by and I ask what the status is, they say they will receive the frame in a day and send it to the lab for the prescription. Today, I get an email saying that they are unable to put a prescription in these frames. Unbelievable. They obviously don't even know what products they carry can/can't have prescriptions added. Save yourself a lot of headache. This place is not worth the headache.
Date of experience: November 24, 2020
Hello Andrew, Sincere apologies for the trouble caused to you. We know that you expect to receive your orders on time. Due to the current situation we had many products back-ordered from the manufacturers and these are beyond our control. Sometimes we do not have an eta on when the product will be back in stock as most of the manufacturers don't provide back-ordered dates. Again, we’re so sorry for the delay and the inconvenience. Please provide us further information through email support/chat, we'd be happy to look into the matter and try to rectify the situation. Thank you for your feedback, We’ll make sure we grow and learn from this.
I greatly appreciate how easy of a process to order and I absolutely love my frames. However, I paid $20 extra for 2 day shipping but didn't receive my frames until 5 days later. When I tried to reach customer service, I received a recording advising they were closed for the holiday. I called the first week of October and I'm not sure what" holiday " there was around that time.
Date of experience: October 10, 2020
Hello Brandi, We always aim to deliver a great experience. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Looking forward to serve you again.
These Tiffany frames are stylish and very sophisticated. They are expertly designed, craftmanship is first-rate and the price point was unbeatable. I have been purchasing my frames at this website for several years and have only positive experiences to report. The customer service reps are the best... always available to take questions and answer any concerns you may have including updates on delivery status. Have recommended this site to many of my friends and family and they have also had positive experiences with their purchases as well.
Date of experience: November 11, 2020
Hello Janice, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us! Thank you for a very well-rounded and thorough review of the product. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
I made two orders from them. The first one for $85, I received the glasses without a case but they sent me a case after contacting the customer service by email.
But my second order for $200 was NEVER delivered! Even it was saying delivered in their website. I tried to call them but no one answers the calls. Even the email support are not answering my emails.
Stay away from them
Products used:
Sunglasses
Date of experience: March 30, 2021
Hello Momen,
We would like to apologize for the negative experience you encountered, We’d like to learn more about your specific situation and make things right. Kindly provide further details and any other concerns or questions through email support/chat.
I ordered prescription sunglasses from Designer Optics and the came out great. The only issue I had was the website is limited on lens tint selection. Call them directly if you want to customize your lenses even more. They will work with you to get what you want! Will be coming back in the future.
Date of experience: October 30, 2020
Hello Joshua, Thank you so much for the positive rating and kind words. We really appreciate you taking the time out to share your experience with us. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
Hello Laurie, thank you for putting trust in us. We always provide our best customer services so that customers do not have to worry about their orders. We really thank you for your kind words. We are looking forward to serve you again.