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Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 21st among Sunglasses sites.
This company does not typically respond to reviews
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
I ruined my favorite shades I bought a couple years back and when I went to find them again they were either out of stock or unavailable in the shade I wanted.
Designer optics had multiple shades and were half the price! So I order two different colours!
They were exactly like the ones I bought in the store - same packaging and case!
I'm happy - I would for sure order from them again and recommend them to a friend.
I will note - I ordered from Canada so I had exchange + shipping + duties (but I still got two for the price of one of my favorite shades).
Tip for consumers:
Buy more than 1 item to maximize on shipping costs
Products used:
Sunglasses
Date of experience: June 3, 2021
I do a lot of research on frames before ordering online, so I had a couple satisfactory purchases from this company, but not because of the information they provide on their site, or through support, but because I researched it. Their customer service is horrible. You may or may not hear from them for up to a week after placing your order, and after they take your payment. And when they do finally send a note that your order has shipped, it's days before you can track it. (I suspect it's coming from somewhere other than New York.) Additionally, please note you cannot return RX glasses. They state this in the policy, but it's buried. There are other online companies (i. E. GlassesUSA) that are much more transparent (and you can return RX) with great customer service.
Date of experience: April 19, 2020
Hello Jan, We want to sincerely apologize for the negative experience that you had with our customer service team. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We do our best to train all of our representatives on how to properly handle customer issues, but your concern was not handled properly. For that, we are extremely sorry. We want to sincerely thank you for bringing this issue to our attention. We are always here to improve our customer service, and your feedback is essential to that process.
I suggest always using PayPal with a website or company you are unsure with. It provides extra security and insurance on your order. The reviews on this company scared me but, I didn't read them till after I order. So I filed a dispute through PayPal basically saying, "if they are scamming people I need my money back." Designer Optics contacted me right away through PayPal and sent me my order within 2-3 business days as promised. Good customer service, Great Product
Date of experience: January 16, 2020
Hello Joelle, thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience. Kindly let us know if we can help you more.
Just got it, thanks to our postmaster who let us know the box arrived even though it didn't have the post office box number. Good to live in a small town for 45 years. In future, you should let people know if it is sent by postal service and we can easily provide the correct shipping address for that service.
Date of experience: February 10, 2021
Hi Mike, We would like the opportunity to investigate your feedback further. Kindly reach out to our website and our customer service will look deeply to your concern. We’ll work on this issue to resolve any issues as quickly as possible.
I ordered three pairs of glasses I only received 1 pair. I'm still currently waiting after I was told they are looking into it. Hopefully I receive the other two at some point. Unfortunately one pair was a birthday gift.
Products used:
Glasses
Date of experience: January 17, 2021
Hi Antoinette, thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at@designeroptics. Again, thank you for your feedback.
Stay away from this company! Ordered sunglasses online from Designer optics. Didn't receive any order confirmation. Emailed them questioning whether the order was placed. Then emailed two more times. Then phoned each day for 8 days. Left messages; no response. Contacted my credit card company and learned I had been charged. I again emailed them notifying them I wished to cancel the order as I ordered them from amazon, due to lack of any acknowledgment from them for 8 days. Low and behold, a sudden response from them saying they had already shipped. Shady operation. Save yourself and do not put yourself through the frustration of dealing with this store. The price on Amazon was lower, I received order confirmation immediately, and they shipped within 24 hours.
Date of experience: October 25, 2019
Hello Teresa, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We are going to take steps to ensure that this situation does not happen again. Please do not hesitate to contact us in the future if this or another issue arises again.
Sat on my glasses and snapped the frames in two pieces. Called my eye doctor and they told me they would try to find the same frame and would call me back with a price. She did say it would be between $300 and $400 dollars and would take a while to process the order. I came across Designer Optics by doing a Google search. Talked to a very friendly and knowledgeable person, told them what I was looking for she paced the order threw in an additional 5% coupon bringing the price to $90 dollars and I got the frames in 7 days. Could not be happier.
Date of experience: November 23, 2020
Hello Bruce, Thank you for a very well-rounded and thorough review of the product. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
Got my glasses in the mail and UPS destroyed the box. One of the arms fell off after only using them for a week but it may not be because of a lack of quality, but because they got beat up in the mail. They feel very solid and premium but for 50 dollars and then another 15 for shipping I was expecting them to be packaged a little better.
Tip for consumers:
Make sure to get the shipping insurance
Products used:
Sunglasses
Date of experience: March 8, 2021
Hi Caleb,
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”
I ordered a pair of Tom Ford sunglasses and absolutely love how fast my order came in, the customer service was great and helpful! Glasses came in sooner than expected and they were very well and carefully packaged! Will highly recommend and will reorder from them soon!
Products used:
Tom Ford sunglasses
Date of experience: January 14, 2021
Hi Mayra, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.We look forward to working with you again in the future!
Don't believe the advertising. I was supposed to get my frames last Wednesday, they advertised "fast shipping", I relied on what they advertised, made appointments by when they said I would have my frames, that was last Tuesday and of this Friday, still nothing. They have my money and I have nothing. I get delay noticed from Google Express who even gave me a 10 dollar coupon off my next order like there would be one, I don't think so.
Date of experience: June 21, 2019
Hello Mary, thank you for bringing this matter to our attention. We would appreciate if you would contact our customer care team by calling to speak with a customer care representative about your recent experience.
I had a little confusion over how to fit frames to lenses I already had. Called customer support and that was resolved right away. Ordered the frames and received them in 3-4 days. Exactly what I needed. I would go back to this company. Did not order lenses from them because I already had those so I don't have any experience with ordering a complete set of glasses.
Date of experience: October 23, 2020
Hello Anthony, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Looking forward to serve you again.
I ordered 2 Dior eyeglasses and both of them are damaged. One side of the glasses is more than 4 mm upper than the other side.
I believe it is due to packaging.
It was not rapped or protected by anything!
Date of experience: December 8, 2020
Hello Neena, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Our products go through several quality control checks before they are delivered to customers. However, this one regrettably slipped past those checks and failed to live up to our standards. To fix this situation, If you could give us further details along with the order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology.
I was skeptical about buying such expensive glasses from a site I've never heard of but I am soo pleased with my purchase I can't believe it l. I'm soo happy with my purchase and I will be back for more!
Products used:
Sunglasses
Date of experience: March 27, 2021
Hi Brandi,
You are the reason Designer OPtics does what we do. Thank you for being a loyal customer.
I received my glasses in a timely manner, but wld like to exchange 1 of 2 pairs. I filled out the return request and still awaiting a return number. You have 14 days to return. It's been 4 days since my initial request and have not heard anything. I don't like to do business this way. Just send the RA number and I'll pick a new pair. I'm not even asking for a refund, just a return/exchange. I have reached out twice so far... Nothing
Date of experience: April 30, 2021
Hello Libra,
We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service you encountered. Please accept our apologies.
Kindly provide us further details Like order Number, Style number with which you want to exchange through Mail support/chat. We'd be happy to look into the matter and try to rectify the situation.
You have to be very careful, the insurance is a scam of the seller, in my case I have never received my order for more than a month.
The seller asks me to produce a police report that I sent, and currently he is not even answering my emails.
Fraudster.
Pay attention to insurance and a tip to make the buyer pay more.
Very bad service.
Products used:
sunglasses
Date of experience: January 15, 2021
Hi MEDOUAR,, thank you for bringing this matter to our attention. We are very sorry we failed to meet your expectations. We would appreciate another chance to earn your business. Kindly reach out to our website and our customer service will look deeply to your concern.
I have not received my order? No one responded to my emails and the hold time changes. As soon as I'm number 2 I get kicked back to number 13? I never experienced something like this. I'm contacting my HSA to let them know this is a scam site. I also suggest looking at the 5 star reviews with skepticism. I'm a real customer!
Tip for consumers:
Don’t purchase! If it’s too good to be true than it is!
Products used:
Tiffany Frames
Date of experience: April 20, 2021
Hello Edith,
We are very sorry for your poor experience with us. Our team will take the necessary steps to avoid this type of situation in the future. Kindly send your order number to our chat/email support and we will take care of your refund.
Don't even bother ordering from this company. I got several e-mails about how my order was processing but never shipped. Even as I am writing this review, the website still indicates shipping within 2-3 days. I guess I complained enough that they simply refunded my monies. Total schlock outfit operating out of a grubby storefront in Brooklyn. BEWARE!
Date of experience: September 27, 2019
Hello Lisa, We would like to apologize for the delay in delivery of the product, We know that you expect to receive your orders on time but due to demand for the product truly exceeded our expectations, leaving our stock depleted. Again, we are very sorry for the inconvenience. We are going to take steps to ensure that this situation does not happen again.
Ordered on 5/21 a pair that said they would ship in 2-3 days. Week goes by and no shipping confirmation or any emails.
I email them and they say the style I bought was out and ask me to pick another style.
I chose another style that said on site would ship in 3-4 days. They confirmed they would send them on 6/2.
It's now 6/27 and I have yet to receive anything.
Filing a claim with my credit card.
Date of experience: June 26, 2020
Hello ML, We want to sincerely apologize for the negative experience that you had with us and hope you will accept our sincerest apologies. If you do not have your package by now kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
I was searching for specific Versace glasses and this website came up. I spoke to customer service who advised me of their return policy, so I went ahead and made my first purchase, I also received a 10% discount. I received my new glasses within a week and I'm completely satisfied. I will definitely order again.
Tip for consumers:
This site is definitely trustworthy. I would definitely order again
Products used:
Versace glasses
Date of experience: March 21, 2021
Hello Jamika,
Thank you for being our valued customer. We are so grateful for the pleasure of serving you and hope we met your expectations.
Horrible company and even worse customer service. Weeks after ordering i contacted several times asking when I'll recieve them. All you get is a generic message back they will be in touch. 3 weeks later they cancel my order with no explanation at all! Purchased as a gift and now im screwed trying to replace them.
Horrible stay away
Date of experience: April 14, 2019
Hello Eli, We would like to apologize for the trouble you had to go through and sincere apologies for the poor service you encountered. We try to give our 100% every day to provide fast and friendly service to every customer who calls, but in this instance, we failed. We are going to take steps to ensure that this situation does not happen again. Kindly let us know if you have any other concerns or questions through email support/chat.
I purchased 2 sets of glasses and they charged me for both but only sent one pair.
Customer service is nonexistent. Now i need to do a chargeback.
Company is completely unresponsive once they have your money. BEWARE
Date of experience: September 6, 2019
Hello Joseph, Sincere apologies for the trouble that has been caused to you. Kindly let us know if you have not yet received your 2nd product or any other concerns or questions through email support/chat., We'd be happy to look into the matter and try to rectify the situation.
I saw the pair of sunglasses that my mom had been wanting for a while and decided to order it about two weeks in advance to Mother's Day. Took payment immediately, no confirmation on item being shipped. Contacted PayPal to investigate and then designer optics decided to email me. By then PayPal canceled and d. O said my order was on back order but canceled. So upset, I lost opportunity to purchase from other sites at the time now prices have all gone up everywhere. Never again dealing with this phony website. Also my item was available on the site for shipping within 2-3 days. Hm so quick enough to take money, with no order shipped after 10+ days, and then reach out after PayPal investigates.
Date of experience: May 16, 2020
Hello Lol, we apologise for the bad experience you had to deal with our website. The product availability is in the hand of the manufacturer as we provide authentic product. Sometimes the product are been backordered from the manufacturer and the estimated date is not provided. We do have option for exchange with the product that is available in stock or the product that customer would like to buy, so that there should not be any shipment with the delay. You should order again from our website, so that we can deliver a better experience next time. Looking forward to serve you again.
I ordered a pair of sunglasses from this company. The order was shipped but the post office sent it back to the company. I sent them an email asking could they redeliver my package and no reply. So I sent another email still no answer. Now I am on hold with customer service, I have been on hold for an hour and 45 minutes! At this point I just want a refund! Never again will I order from this company!
Date of experience: March 21, 2019
Hello Jouniel, We would like to apologize for the trouble you had to go through due to our mistake. We are going to take steps to ensure that this situation does not happen again. Kindly let us know if you have not yet received your order or any other concerns or questions through email support/chat.
Frames I'd paid three times as much for through my optometry office I found at Designer Optics, after my puppy chewed my original pair! The ordering process was fast and simple, and I received my new frames in just a few days. The communication and updates on my order were appreciated, and I had a 100% positive experience!
Products used:
Eyeglasses frames
Date of experience: February 27, 2021
Hi Patty, thank you very much for the review and for being such a great customer. We’re very grateful for customers like you and hope you stick with us for years to come!
I saw a pair of glasses in a high end optometrist store that I fell in love with but they were over $400. I took the information and found them at Designer Optics for less than half price. AMAZING! I also received the order fast for only $9.00 more. I couldn't be happier. I keep telling friends about my great experience. I'll be back!
Date of experience: March 2, 2020
Hello Shelly, we are so grateful for your kind words. Thanks for sharing your review with us and the community. Looking forward to serve you again.
Hello Carolynn,
Thank you for the 5 stars. We value our customers and understand how important it is to offer exceptional service.