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Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 19th among Sunglasses sites.
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I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
I love them they are so chic! And Yes they are authentic. I love the sunglasses, I read a review where they are stating they received fake designer sunglasses I purchased 4 designer glasses from designer optics, and they were all authentic.
Date of experience: November 13, 2020
The Flexon Edison 600 is an excellent frame as I have been using one for my prescription DriveWear sun glass lenses for a year.
I wanted another one for my regular eye glasses. My new Flexon Edison 600 arrived in excellent condition.
I just wish customer service could be more expeditious in responding to customer inquiries. My email question about temple length -which should be Included with size measurements on the website- was not answered for 48 hours. This delayed me placing the order and consequently delayed delivery. This will delay my progressive prescription being filled. Was hoping to have my new glasses before starting our Thanksgiving Road Trip.
Would be nice if customer service could answer phone calls on weekends or a little after 2PM PST.
Good news is: I'll have my new eye glasses before Christmas.
Date of experience: November 15, 2019
Hello Jay, Thanks so much for giving us your take on how we are doing. We're glad to know that you liked your product. Sincere apologies for the poor customer service you encountered, we will definitely take steps to ensure that this situation does not happen again.
Bought a pair of Bottega Veneta sunglasses and I'm seriously so happy! I was a little skeptical because of some of the reviews but they are obviously 100% authentic and the price was very reasonable. Took around 3 weeks to arrive to Iceland but I will definitely be recommending this site to my friends and family.
Date of experience: December 19, 2020
Hello Magdalena, Thank you so much for the positive review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We truly appreciate your business and look forward to serving you again.
Customer support is auto reply, not conversation by actual person. Ive been waiting for my order for over month now. And they keep telling me my order is back-ordered and keep extending shipping date. They said they back-ordered till June 21st and extended to July 2nd and now they extended to July 11. I feel like this is some kind of scam and they will keep extend shipping date. Not even worth to give them 1 star. It's 0 star.
Date of experience: July 3, 2020
Hello Seigo! Thank you for reaching us. We deeply apologies for the inconvenience caused to you. We sometimes do not receive a definitive date from our manufacturers for the arrival of the shipment, we advertise and update the tentative dates of restocking provided to us from manufacturers. We do provide option for exchange with other products which are in stock with us or for cancellation of your order, once you confirm cancellation we process the same immediately without any delay. As customer satisfaction is our first priority we are trying our best to deliver the same to you. Hope to have you back soon with better and satisfied assistance.
Thank you
I ordered a pair of Prada Sunglasses for my husband from Design Optics and Love them. Usually when ordering on line we are hesitant because we don't know if they are legitimate... well this is not the case with Design Optics... the sunglasses look Amazing on my husband and the fit is perfect. The best part of the deal is the price, we priced a pair of the same exact sunglasses while shopping one day and the price tag was $450... at Design Optics I paid $157... so I saved a ton of money. I would definitely recommend and I would definitely order from them again.
Products used:
Sunglasses
Date of experience: March 6, 2021
Hi Z,
Thank you so much for taking the time to leave us this amazing review.
I do like the glasses, but was told I would have to pay to send them back to get prescription added into them. So I will probably just find a glasses place by me to bring them to instead, but they came to me packaged well, in good condition, and what I was lookin for
Date of experience: December 22, 2019
Hello Jordan, we are glad to know that you have loved our services. We always prefer to service better and do the team work on time and make our customers happy and after we receive such positive from the customer like you, it means alot.
Satisfied with my first order and the item came on time. The price is reasonable compared to Madison Dior Boutique. I will not hesitate to place my next order in the future. My experience in EXCELLENT! Satisfied as a first time customer, thanks!
Date of experience: October 30, 2020
Hello Glenn, Thank you for your feedback and showing trust in us. We’re glad you had a good experience, and hope to see you again soon!
I placed my order around the first of March, and paid to get two day delivery. And now it's March 18th, 2021. And I still don't have my order. I have tried numerous ways to contact the sellers, and have not heard anything back from them! I would strongly recommend shop some where else!
Date of experience: March 18, 2021
Hello David,
We apologize that our service did not satisfy your expectations. Please reach out to our customer service team and they can assist you on this matter
This website scammed me for my money! I ordered non prescription sunglasses & paid for shipping insurance and they said they delivered my glasses but never did. They told me I have to file a police report which I did and the. Said a supervisor would contact me and I never heard back from them! They stopped responding to my emails as well. DO NOT RECOMMEND!
Date of experience: February 5, 2021
Hi Krystin, thank you for bringing this to our attention. We’re sorry you had a bad experience. We would appreciate another chance to earn your business. Kindly reach out to our website and our customer service will look deeply to your concern.
I absolutely love, love, love my new Gucci aviator sunglasses!
I was super apprehensive about ordering prescription sunglasses on-line but Bitsy was very knowledgeable and extremely patient. I highly recommend Designer Optics; I am a customer for life!
Products used:
Prescription Sunglasses
Date of experience: February 16, 2021
Hi LADEIDRE, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.We look forward to working with you again in the future!
I ordered the Tiffany 2161B model which was discontinued by the manufacturer but Designer Optics had it for a great price. It was delivered very fast in less than a week and the packaging was perfect. It came with the manufacturer package.
Date of experience: November 30, 2020
Hello Loreena, We appreciate your kind review. We are very pleased that we were able to provide you the service and product that you expected from us. We really appreciate you being a customer. We’re here for you anytime.
I called before placing an order to ensure that the frames I selected were in stock. I was assured that they were available and placed an order online, uploading my prescription. I received e-mails for two weeks that stated that my order is "still processing." It also contained a message that if the frames were out of stock, I would be notified of that issue. I called yesterday to inquire about the delay and I was told thatthe frames are: out of stock" She couldn't explain why I was informed that they were available prior to placing an order as they have been discontinued by the manufacturer. When asking about the daily e-mail, she said that it is an automated system and they don't mean anything. The customer has to call and ask to cancel the order.
Bottom line: They lie and sit on your money until you call and ask for a refund on an order that they were never able to ship.
Date of experience: November 5, 2020
Hello Robert, we apologise for the trouble you have had. If the product is not available in stock, we provide the information to the customer regarding the product. If the product has been discontinued by the manufacturer without our knowledge then we suggest to exchange the product with the one that is available in stock, so that the customer do not have to wait any longer for the delay of shipment. Your review is very concerning to us. We would appreciate if you would contact our customer care team to speak with a customer care representative about your recent experience.
Aloha! I seldom online shop, so hence I'm nervous of shopping online and actually getting what I ordered. I wanted to treat myself to a nice pair of Tiffany and Co. Sunglasses for my upcoming 40th birthday. I had a pair a few years back that I simply loved. I found a pair online through a simple Google search and this company was attached to the sale. It was such a good deal, I almost couldn't believe it, but with Black Friday deals all over the internet, I went for it. I'm very pleased with my decision. I was informed of the mailing status and customer service updated me along the way. My sunnies arrived a few days later. I opened them up, iconic Tiffany box included and all of the sides. Sooo cute on as well! I almost just ordered more glasses... I hopefully will in the future. I give 5 stars!
Date of experience: November 25, 2020
Hello Erin, Thank you for a very well-rounded and thorough review of the product. We count ourselves lucky for customers like you, We are very pleased that we were able to provide you the service that you expected from us. We look forward to working with you again in the future!
Bought a Dior Sunglass. Shipping tooks 20 days. When i opened the box, just one single sunglass in a plastic bag. No box, no case, no cleaning cloth. It likes a Sunglass from dollar shop. Not sure is it a genuine one. I am very disappoint with this purchase. Not recommed to others.
Date of experience: December 18, 2020
Hello Caolyn, We would like to apologize for the trouble you had to go through due to our mistake. We are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. We’d be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology. Kindly provide us further details through email support/chat.
I ordered a pair of glasses of the website and paid and extra $29.99 for them to be sent next day air. When they didn't arrive I called and was told they had to be ordered and received at their location and then they would send them next day air. NOTHING on their ordering paid noted this. I had no choice but to wait. When the glasses AGAIN didn't arrive when they said they would, I called and asked to stay on hold why they called UPS to see where they were. I was told they UPS said they would be received that day. I decided to call UPS myself and they told me they would not be received until the following day. Their customer service OUTRIGHT LIED about this. I also had to argue with them to be refunded the charge for next day air, which they never refunded. I did finally receive the glasses but it took over a week. I will NEVER do business with this company again and buyer beware!
Date of experience: November 11, 2020
Hello Jennifer, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. We want to sincerely thank you for bringing this issue to our attention. We are always ready to improve our customer service, and your feedback is essential to that process and we are going to take steps to ensure that this situation does not happen again.
Great price and prompt service although USPS tracking was slow and goofy to use. Appears to be authentic although price was so good I was a bit suspicious. Quality appears to be very good Persol model 649 and I plan to purchase the 714 in the near future. Will recommend Designer Optics!
Date of experience: April 24, 2021
Hello Ed,
Thank you so much for taking the time to leave this review. We really appreciate your business. Please let us know what we can do for you in the future.
Awesome prices, great selection. Took a little while to ship but that's understandable these days. Arrived quite fast once shipped. I will be returning if I need any more frames.
Date of experience: October 21, 2020
Hello Susan,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
I have purchased a pair of Tiffany's and a pair of Prada sunnies and they're super cute, they're authentic, and definitely affordable. They're also linked up with PayPal as a payment option so you can even do the 4 installment payments through PayPal, it's really great.
I love my sunglasses!
Shipping is pretty fast, so that's always a bonus.
Tip for consumers:
It’s a REAL AUTHENTIC site, I was a bit worried at first because of the prices so I selected PayPal as my payment method because they’ll help protect from your money just going missing. Soooo yes I recommend affordable sunglasses!!
Products used:
Sunglasses
Date of experience: May 31, 2021
Hello C. H,
Thank you. We hope your experience was awesome and we can’t wait to see you again soon.
I have ordered 5 pairs of glasses from these people and I'm well pleased 2 pairs were sunglasses the others I have my prescriptions in they're authentic and of quality the prices are unbeatable I give them 5 stars
Date of experience: October 26, 2020
Hello Donna, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to serving you again soon!
I ordered two pairs of glasses from them. At the time that i ordered them. I was told that they were in stock, and set aside for me. After 8 business days. I was sent another email. Saying that they weren't in stock. So i read a few reviews and opened a PayPal complaint. After the complaint was opened. Designer Optics asked me to close it. Because my glasses were ready, and they wouldn't send them till i closed the PayPal dispute. I said no. They sent one pair of the RX glasses, and because they sent a package PayPal ruled in there favour. They could of sent an empty box. But instead they sent one pair of glasses. Instead of two. These people are only interested in stealing your hard earned money. Through their fraudulent business. As you can see in the photos below. Only one pair of the two pairs. Could of even fit in this box.
Date of experience: February 18, 2020
Hello Victor, thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. This is also to inform you that the availability of the product is in the hand of the manufacturer, unless the product has not been sent to us, we are unable to proceed with the rx or shipment. We try our best services to make our customers happy and we are also in the attention of your reviews to make our services firmer, therefore we like to thank you for the experience you have shared.
Don't order from here.
Either you will get FAKE GLASSES.
Or you will never get your glasses that you ordered.
If you don't get your glasses, you will NEVER get your money back!
Don't risk it. Go to Costco!
Date of experience: April 23, 2021
Hello Carol,
We are so sorry to hear that your experience was less than ideal! I would like to apologize for the poor service you encountered. Please accept our apologies. To fix this situation, If you could give us further details along with the order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Had recently returned defective item sent to me under the guise that it was a 'shipment' from the manufacturer that I was waiting on.
The glasses were blemished, fingerprints on the box, not to mention they were assembled assymetrically with one side higher/lower than the other.
Have easily sent 40 emails back and forth with these people. A month later, my return was delivered back to the company and yet I still can't get any indication of when or 'if' I will ever recieve the product I purchased in wearable condition.
I never recieved any type of apology or acknowledgment of the foolery done in order to 'fill' my order.
If I wanted returned/lightly worn items i would shop at a consignment store.
Will never shop from this website again.
10/10 would not reccomend.
Tip for consumers:
Dont use this site.
Products used:
None, item was returned.
Date of experience: April 12, 2021
Hi Michael,
We can’t fix the past but you have my personal commitment to improving the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.”
I've purchased 2 pairs of sunglasses and 1 pair of eyeglasses in the last month. I am very happy with my product and the time it was delivered. I will definitely continue to purchase from this site.
Date of experience: February 2, 2021
Hi Sharyea,
Thank you for your positive feedback on our service. We appreciate your words
These glasses are a beautiful aviator rose gold lenses that I found in Hawaii on vaca. I lost track how many time's the len has fallen out and luckily I never lost it! I had so many compliments on these glasses. I purchased a pair as a gift for my cuz and had them sent to her home as a surprise and a surprise it was! A len out and twisted frame! Soooo disappointed and embarrassed!
Date of experience: April 29, 2021
Hello Cindy,
Sincere apologies for the trouble caused to you. We are going to take steps to ensure that this situation does not happen again. Kindly provide your order number along with other concerns or questions through email support/chat. We'd try to rectify the situation.
Wish it would have shown glasses from top down view to see the whole glasses or side view. Glasses are beautiful though wish they werent so wide or the ear piece didnt curve out so much. Looked at web sight and it seems like all the flasses have the same shape.
Date of experience: October 11, 2020
Hello Alice,
Thanks for bringing this to our attention. Your feedback helps us get better.
Hello Marie, We are happy to hear you had such a wonderful experience! We’re so glad you enjoyed the product and our service. Thank you so much for your business, we really appreciate it and we hope to serve you again soon!