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Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 19th among Sunglasses sites.
This company does not typically respond to reviews
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
I Ordered One Crarrera frame on 02/12/2020(Order#SY*******). But I have yet to receive the product. Tracking says it was shipped on 2nd Deember'2020, Now USPAS Tracking history Showing Label Created, not yet in system!, it is now 120 days since ordering and the company refused to refund our money or ship an new product. Company saying to wait another week/month?, they are unable to process the refund and the manger is out of office. Very disappointed...
Date of experience: April 4, 2021
I've have yet to receive my order and I'm getting impatient... why is it taking so long? I have not gotten an email to track my order or anything within the last 12 days?
Date of experience: March 29, 2021
Hi Eric,
We are very sorry that you did not receive your order in a timely manner. The demand for the product truly exceeded our expectations, leaving our stock depleted. We’re so sorry for the delay and the inconvenience.
I ordered a pair of some cool Versace sunglasses and they went out of their way to get them to me on time! The glasses fit well and are in great shape! Love them!
Date of experience: May 31, 2021
Hello V H,
Thank you for your business and your trust. It is our pleasure to work with you.
I received the 10% off for being a new customer and it was legit. Also received the frames that I picked. They were exactly as described. Another plus, delivery was quite fast. Thank you
Date of experience: November 5, 2020
Hello Emmanuel, thanks for leaving us such a wonderful review.We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
I received an order confirmation as soon as possible when I place the order within 24 hours, but they still haven't deliver my order, and it's been like 10 days.
Date of experience: December 30, 2019
Hello Bao, Thanks for letting us know, We are sorry we let you down. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
These sun glasses are SO comfortable! They were in stock when ordered. Excellent shipping, excellent price, excellent styles!
Thank you designer optics for being, well... EXCELLENT!
Products used:
Sunglasses
Date of experience: January 28, 2021
Hi Sandy, we appreciate your kind review. If you should ever find that you are in need of our services in the future, please don’t hesitate to reach out.We are so glad to hear that you had a great experience with us. We train hard to make sure our team operates efficiently.
Writing comment as this company seems to get mixed reviews- long story short Great Experience...
My Fiancé found a pair of sunglasses she loved for her birthday last week Thursday 2/25. They were nearly $400 at a well know retail store. I wanted to buy them but was sticker shocked, so went online and Designer Optics was first AD to pop up with the glasses at $190 with free shipping and an additional 10% off coupon. I was VERY skeptical and started reading reviews on google and their Facebook page. Luckily I listened to the positive reviews and took the chance.
I used PayPal to purchase the glasses (helpful tip learned in a review), I added the $1.75 shipping insurance and paid $19.00 for UPS to ship them (after 10%coupon it basically was still free shipping).
The company emailed me with every order update so that made me rest easy. Then I downloaded the "Shop" app they offer to track package. All went smoothly.
They were ordered Friday 2/26 and arrived Wednesday 3/3 (not exactly the two days but for the savings it was ok with me.)
Product arrived in its correct box with plastic on it and looked untouched and had authenticity paperwork.
I will definitely use this company again for future glasses.
Note: the purchase was for non RX sunglasses
Tip for consumers:
Use PayPal, pay additional for UPS shipping
Products used:
Sunglasses
Date of experience: March 9, 2021
Hi Adam, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience.
I ordered a pair of Smith Basecamp sunglasses - overall liked the selection and found better prices than thru Amazon or Sunglass Hut.
Delivery was prompt - within a week. All good.
Date of experience: October 21, 2020
Hello Ken, Thank you for your feedback and kind words. We really appreciate you taking the time out to share your experience with us. We look forward to serving you again soon!
I found this optic store online and wasn't sure, but I order there. It was great experience. I received good customer service from the owner along with fast shipping provided!
Thank you!
Date of experience: October 28, 2020
Hello Adel, We are happy to hear you had a positive experience. We really appreciate you taking the time out to share your experience with us. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We look forward to serving you again soon!
I love my new sunnies! Not only did this company offer the best price, my product was shipped quickly and packaged secure. I will absolutely be buying from them again.
Tip for consumers:
Fast shipping
Products used:
Sunglasses
Date of experience: January 16, 2021
Hello Rachel, Thank you for leaving a 5-Stars review, we continuously strive to serve you better. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes.
Came in quicker than expected. Great quality glasses and pleased with purchased overall. A great Christmas gift for my boyfriend who couldn't wait to open. He was very pleased.
Date of experience: December 8, 2020
Hi Marina,
We’re so glad you had a good experience.
They overcharged me and not refunded the difference owed to me. No returned phone calls! No answered emails!
Unscrupulous, unethical and immoral business practices.
Buy at your own risk.
Date of experience: March 1, 2019
Hello Augusto, Sincere apologies for the trouble caused to you. We are going to take steps to ensure that this situation does not happen again. Kindly provide your order along with other concerns or questions through email support/chat. We'd try to rectify the situation.
First time ordering glasses offline, I was pleased I live my Versace glasses. I wear a pair now and was having trouble getting the same pair, so glad I found your site.
Thank you
Cassandra Jordan
Date of experience: November 16, 2020
Hello Cassandra, Thank you for your feedback and kind words. We are happy to hear you had a positive experience. We look forward to serving you again soon!
Ordered glasses over a week ago. Keep getting messages from them saying the order is going to ship. The order hasn't shipped. I don't think they stock inventory. A lot of shucking and jiving.
Date of experience: March 19, 2021
Hello Robert,
We apologize that our service did not satisfy your expectations.
Our products go through several quality control checks before they are delivered to customers. Please feel free reach out to chat/email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I'll keep this short and to the point
This company
WILL NOT HONOR THEIR RETURN POLICY 100%.
The lady who answered the phone was extremely unprofessinal (Reason she works there)
BEWARE I had to learn the hard way.
THEY kept $59 dollars of mines.
I will REPORT them.
I'll make sure friends and family wont shop there at all.
Was $59 worth it? Now you'll lose more
Thanks
Date of experience: March 6, 2019
Hello Ivan, We would like to apologize for the unprofessional behavior of one of the employees, We completely understand your disappointment. Please accept our apologies. To fix this situation, If you could give us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation. Again, We truly value having you as a customer and hope you will accept our sincere apology.
My credit card was charged in full 6 weeks ago. Whenever I inquire on status I am told there are COVID delays This was plausible for about 2 weeks. Now it seems just an excuse.
Tip for consumers:
If you need glasses quickly, do NOT buy here.
Products used:
I haven’t received anything!
Date of experience: February 28, 2021
Hi Joan, Thank you for bringing this matter to our attention. Kindly reach out to our website and our customer service will look deeply to your concern. We’ll work on this issue to resolve any issues as quickly as possible.
The process was very easy and the cost for my coach frames were more than half off other places. I would definitely buy again from them. Also, the shipping was free and fast!
Date of experience: June 7, 2021
Hello Shirley,
We are happy that our service satisfies your expectations. Thank you for the feedback.
I call to place my order and ask what was the delivery time they said 3 to 5 days
After 10days they send me an email saying that my order was deliver and give me a limk to follow up
I call and ask them about the email they said they just send it by mistake. Ok i ask how many more days to receive my glasses they said it will take about 3 more days to get the frame and after that a week to work on them i just cancell the order and writting this review for people to expect their glasses in a month not in 3 to 5 days
Date of experience: November 27, 2020
Hello Gerardo,
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
I received my glasses but had to send them back. There was a small decorative piece missing on the frame. Took a while to finally get them.
Date of experience: May 5, 2023
Wonderfully priced eyewear, my order was processed and delivered within a week (I chose 2 day delivery because it was a gift) I will be ordering again!
Products used:
Versace medusa sunglasses
Date of experience: January 29, 2021
Hi Thomas, thank you for your feedback about your experience at our store. Your review means a lot to us and helps spread the word about our business to other customers like you.
Avoid buy from this website if you don't have a copy of prescription after the order placed, specially customer from outside USA, you will lose exchange rate even got refund
Date of experience: December 2, 2020
Hello Jojo, Thanks for taking the time to bring this to our attention. Sincere apologies for the trouble caused to you. We would like to apologize for the poor service you encountered. Kindly provide us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation
I purchased Nike frames from this company. I got them at $79, when I originally found them for $300 in the store. They are in perfect condition and arrived on time.
Date of experience: October 21, 2020
Hello H D,
Thank you for the 5 stars and your feedback.
They are really good at taking your money, but not so good at sending you your glasses. I called and talked to customer service before I even placed my order to make sure they could make my slightly complicated prescription - I have prism in my glasses and not everyone can do that. I had a nice conversation with customer service and expressed my reluctance to order from an online company as I had just been burned by EZContacts (you can read my review). The woman assured me there wouldn't be any problems. I confirmed that the frames I had picked were in stock and that my prescription was something they could do. Fast forward to a month later and still no glasses. I did receive glasses in about 2.5 weeks, but the prescription was totally wrong! I contacted them and they sent me a shipping label for the return. Since then... crickets! I have called and emailed customer service and I always get the same response, they are almost done. Well my glasses may not be done, but I am! I guess you do get what you pay for!
Date of experience: March 11, 2019
Hello Jennifer! Thank you for reaching us, We Deeply apologies for the inconvenience caused to you. If we have shipped you wrong glasses and sent return label for the correction of your lenses, it might can take a while to re do you lenses at our lab. If you faced any concern in shipment of you lenses, we request you to kindly write us back through mail or chat. And we will try our best possible way to assist you and resolve your concern at the earliest without complaints. Hope to have you back soon.
The title says it all, plus I received email, shipment, and delivery confirmations so I always knew the status of my order. I will be back for future sunglass orders.
Date of experience: December 7, 2020
Hello Andrew, Thank you so much for taking the time to share your experience. We take pride in knowing our customers are happy with their experience. We look forward to working with you again in the future!
Do not order this place will rip you off it's a scam 1 month later and they just keep telling you they will ship next week! Save yourself some time and just purchase elsewhere!
Date of experience: January 12, 2020
Hello Kika, We are very sorry that you did not receive your order in a timely manner. The demand for the product truly exceeded our expectations, leaving our stock depleted. We’re so sorry for the delay and the inconvenience. Please let us know if you have not yet received your order or any other concerns or questions through email support/chat.
Hello ABDUSALAM
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”