- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 19th among Sunglasses sites.
This company does not typically respond to reviews
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
Support,
I need your help. I thought we had a deal. I paid you for frames and delivery for glasses-frames. Your website said you had these in stock. That's why I ordered these last Thursday 2/11/21. I paid roughly $30 for next day delivery.
It is now 2/16/21 and as I understand it the frames are on backorder. I have not given any expected delivery date. These are discontinued frames. If you don't have them in stock now I would be surprised if you will be able to get them now. At what point do I get my money back or confirmation that the order is processed?
In either case I should be reimbursed for the next day delivery payment you charged me.
I called your number at *******407 and was told I was caller number 6 and should expect a 40 minute hold time. Hmmm?
I am quite frustrated. I'm surprised your reviews were as good as they were.
Now I am caller number 3 with an estimated 30 minute hold time. Makes no sense…. Unless you only have one person fielding calls.
I would not recommend to any to purchase from you. You mistrepresented your stock. You charged me for next day delivery and did not follow thru and my only recourse is to sit on hold for 40 minutes while your one support tech gets to me.
Now your system will not accept my proof of order picture... What a joke.
Date of experience: February 16, 2021
Got my product in about 10 days including holidays with standard free shipping... ordered frames to replace an old set using the same lenses, worked out perfectly
Date of experience: January 6, 2020
Hello Sam, thank you for taking the time to share this positive review. We are looking forward to serve you again.
Ordered T. Baker frames, prompt delivery, impeccable. I keep recommending Designer Optics to my acquaintances.
Date of experience: May 7, 2023
I've been searching for eyeglasses NOT made in China, a real challenge. After finding a Dolce and Gabbana style I liked, I started searching for suppliers. Most authorized retailers are selling just the frames for $280. Designer Optics has the same frames for $122. Seriously? So off to BBB I go to research them and the number of complaints are astronomical. And many complaints about fakes being sold as authentic. Of course they deny this, but one only has to read a handful of their responses to know that they are probably in China as their grammer is horrible. Another clue they are in China is the number of complaints from customers who didn't receive their "in stock" items for months. Designer Optics claims that it's because of Covid-19 but go back far enough to before Covid-19 and there are plenty of delayed delivery complaints. But they have an excuse, in terrible English, for everything. This company is clearly selling knock off frames from China. People want a deal but be smart, pay the extra money for your designer frames. Or China doesn't bother you, buy Warby Parker. At least they are quality frames and they stand behind their products and they're cheap.
Date of experience: August 19, 2020
Hello Robin! Thank you for reaching us, We deeply apologies for the Inconvenience caused. Kindly confirm if you have placed order with us and faced any issue regarding your product. We only sell 100% Authentic and original glasses directly from manufacturers those are based in Italy, There are spares of glasses of few brands which get produced at china but gets assembled In Italy. Covid pandemic severly affected the Shipments of ours which we were expecting from our manufacturers due to which the delays occurred, For logistics we use most prefered and reliable shippers such as USPS / UPS or Fedex. As customer satisfaction is our first priority and we are committed to deliver the same.
Thank you
So happy with my birthday gift, the new Bvlgari sunglasses! It looks nice on me and also was a great deal.
I love sunglasses so for sure I will buy more bcz it has a variety selection.
Date of experience: October 24, 2020
Hello Emma, We are glad that you have loved the product. We’d love to continue providing great service to awesome customers like you. Thanks again!
Excelent product. I received it sooner than I imagined, despite being international shipping. Shipping is very safe. I will buy with you again. Completely recommendable.
Date of experience: March 11, 2021
Hello Josemanuel,
We are so grateful for your kind words. Thanks for sharing your review with us
Site is clearly a drop site. Acepted my order, and my money, cor a few days before informing me that they did not have my asses and could no longer get them. Offered me a refund but what a hassle
Date of experience: April 13, 2021
Hello Ryan,
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.”
On June 17 I bought 2 pairs of sunglasses, before making the purchase I contacted the customer service to ask how long it would take to arrive in Montréal, they explained to me that if it passed 14 $US it would take between 2 to 3 days, knowing this I proceeded to make the purchase, on the 26th I contacted the customer service to cancel the purchase since it had been longer than the expected time. They replied that I could not cancel the purchase until I received the order, I try to cancel the order 3 times. Yesterday (July 8) I received an email saying that my order had been completed, which is completely false, this company steals the money
Date of experience: July 8, 2020
Hello Jorge, We would like to apologize for the poor service you encountered and very sorry to hear that you had trouble with the delivery of your package. We cannot process cancel once the shipping label of the product is created or if the product is in transit. If you do not have your package by now kindly provide us further details along with order number through email support/chat, We'd be happy to look into the matter and try to rectify the situation.
Never received my order and will cancel. Order, i bought this thinking i will receive soon and was backordered, if they would have stated that in their website i would not habe bought them
Date of experience: January 10, 2021
Hi Flor, thank you so much for your lovely review. It's so great to hear you enjoyed your experience with us and we'll be sure to pass your kind words onto the team.
Order frames and lenses on 11/20/20, order arrived 12/5/20. Tried on my new glasses only to find out that I can't see out of them. The bifocals were placed to high and my vision line was crossed with both the upper and lower at the same time. I Immediately sent an email to the company in regards to my issue. As of today 12/19/20 I'm still arguing with this company about my glasses. The response I got was no refunds and if I wanted new lenses I would have to pay for them. I was then told I can send the glasses back for a refund on the frames only at 80% of what I had paid. After two weeks of back and forth I was told to go back to my Dr and have my eyes measured, they will compare what the Dr said vrs what they did. At this point all I want is my money back. I asked to have lenses made without the bifocals since it was a problem I was told I needed to pay for that. I feel as if I'm being scammed for something that was not even my fault or I was able to control. I get it we all are human but to treat a customer this way and not stand behind doing what's right for your customers is flat out horrible. My goal was to have the lenses correctly done to my satisfaction so I can see out of them, I don't think that is a very unreasonable request. They are of no use to me the way they came. I will never use this company and I will never ever recommend them to anyone for that simple fact.
Date of experience: December 18, 2020
Hello John, We want to sincerely apologize for the negative experience that you had with us. We understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We are particularly disturbed to hear about your problem with the glasses. This is the kind of occurrence we work hard to avoid. Kindly provide us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation. Again, sincere apologies for the trouble.
I love the purchase i made, couldn't of made a better choice. I got them without my prescription because i had lost it. And then found it after i got my glasses.
Date of experience: November 25, 2020
Hello Michael, We appreciate your kind review. We are very pleased that we were able to provide you the service and product that you expected from us. We look forward to serving you again soon!
I ordered the glasses on January 2 and didn't receive them until 1. 15. 21. The glasses aren't leveled and hopefully I can fix them or the Eyewear store can.
Date of experience: January 15, 2021
Hello Sydonna, Sincere apologies for the trouble that has been caused to you. Kindly provide us few clear pictures of the product through mail/chat we will provide you a RA along with a return shipping label. You can send the product back to us, we will either replace it or fix it. Looking forward to serving you better in the future!
I order some glasses on May 3 2020 today is the 20th and still no glasses no even a tracking number after they told me before I order that they have the product on stock and that it will shipped within days straight up liers to the customers I DONT Recommend this site to Anyone they are not Proffesional and truthful with their customers
Date of experience: May 20, 2020
Hello Angel,
We are very sorry that you did not receive your order in a timely manner. The demand for the product must have truly exceeded our expectations, leaving our stock depleted. Please let us know if you have any other concerns or questions.
I received two pairs of sunglasses one Fendi and one Givenchy the pair of Givenchy's arrived broken and I've already emailed designer optics and their not responding to me anymore
Date of experience: April 21, 2021
Hello Erick,
Sorry for the damaged package. You can return your product within 14 days for a refund or an exchange. Our team will take the necessary steps to avoid this type of situation in the future. Kindly send your order number to our chat/email support and we will take care of your refund.
Awesome Prices! I bought these sunglasses for my dad as a replacement for the one's he lost. They are perfect and he loves them. Thank you
Date of experience: October 27, 2020
Hello Candy, Thank you for leaving such a positive review. We are glad that you and family loved our services and the product. We look forward to serving you again
First time buyer and my experience was above and beyond GREAT! The Prada and Burberry glasses arrived just like the ones I tried on at the optical store inly difference is between the two glasses I saved $400.00 buying from Designer Optics. You have a NEW CUSTMER that will make more purchases and I have already recommended Designer Optics to family and friends. Love my new near and distance glasses;-)Thank you SOOOO MUCH!
Stay safe
Date of experience: October 30, 2020
Hello Rebeca, Thank you for taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Authentic, beautiful Versace sunglasses. Fast delivery, the parcel is trackable all the way. Highly recommend this online store.
Tip for consumers:
Fast delivery
Products used:
Sunglasses
Date of experience: April 24, 2021
Hi Kateryna,
All our frames are 100% guaranteed authentic, coming straight from the manufacturer. We are so grateful for your kind words. Thanks for sharing your review with us
Love the glasses but 10 days in shipping - it is holiday season. I would order from DO again, I was easy to order and the price was WAY better than a retail glasses chain I visited.
Date of experience: November 25, 2020
Hello Katie, We appreciate your kind review. We are very pleased that we were able to provide you the service and product that you expected from us. We really appreciate you being a customer. We’re here for you anytime.
I can not be more satisfied with my purchase. Very good prices. Excellent customer service. 100% satisfied.
Date of experience: March 18, 2019
Hello Carolina, Thank you for your feedback and kind words. We value your trust in our company, and we will do our best to meet your service expectations. We look forward to serving you again soon!
The sunglasses was as per my order.
I like their website and the price is reasonable.
They have a unique collection. Thanks a lot.
Date of experience: November 1, 2020
Hello Muna, Thank you for your feedback, we are glad to know that you had a good experience. We look forward to serving you again soon!
Do not purchase from here. It is a scam that sends you fake plastic frames! Read all the multiple complaints on the Better Business Bureau site.
Date of experience: November 11, 2020
Hello Trisha, Thank you for your feedback and We’re so sorry that your experience did not match your expectations. All our frames are 100% guaranteed authentic, coming straight from the manufacturer. If you are not satisfied with your product please reach out to our customer service team and they can assist you with this matter.
2 of 3 pairs were perfect. One of the pair is a loose fit... hopefully something that can be adjusted. Overall satisfied with my purchases.
Date of experience: November 30, 2020
Hello RD, thank you for being our valued customers. We are grateful for the pleasure of serving you. We Look forward to seeing you again soon. Best Wishes.
Exactly as described- will purchase again many times in the future! Shipped very quickly and was the best price I could find any where!
Date of experience: September 5, 2019
Hello Carol, We can’t thank you enough for the kind words about the product and our service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again.
Exactly as ordered in perfect condition. No issues of any kind. FedEx was right on time for the predicted delivery date and packaging was well done.
Products used:
Prada frames
Date of experience: October 8, 2020
Hello WT, We’d just like to thank you for taking the time to write this review about the product and our service. We’re very grateful for customers like you and hope you stick with us for years to come!
My glasses were exactly what I had hoped for! They arrived quickly and in great condition. I will definitely order from this site again.
Date of experience: December 10, 2019
Hello Candace, thank you for sharing such kind words with us.
Hi Vince, thank you for bringing this to our attention. We’re sorry you had a bad experience. The product availability depends on the manufacturer as we only sell authenticated products. We always update on our website about the availability of products and sometimes the eta is not mentioned for back-order products. We hope you understand. Kindly reach out to our customer service with the concern. We will definitely try to resolve this problem.