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Designer Optics has a rating of 2.4 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Designer Optics most frequently mention credit card problems. Designer Optics ranks 19th among Sunglasses sites.
This company does not typically respond to reviews
I purchased prescription Ray-Ban sunglasses, twice. I needed help reordering the first pair as they got stolen - customer service helped out and got the order placed for me. Couldn't find this specific frame anywhere! Always packaged with great care.
Ordered on dec 1st Ordered on dec 1st, called 7 times,still waiting on supplier,usually 3 days.on 16th frames arrive and customer service rep would not even put a rush on my frames at the lab, just 5 to 10 days,then we will mail them.Oh I also paid for express shipping.So I guess I will my glasses around jan 10th or so.40 days to get...go else where, lots of much faster companies that care if you are a customer or not
I found a nice pair of glasses at the mall, Vogue brand, wrote down the model number and look for the same online. I found the same pair at Designer Optics for less than half the price. 158 at the mall, only 70 at Designer Optics. I was so happy and make sure I paid for a 2 day delivery. Item came earlier than scheduled, excellent quality of glasses and was also packaged securely. This is the best place to buy glasses, I checked other online places and also found the glasses that i like but Designer Optics has the lowest price. Highly recommend, this is my first purchase with them but I will come back definitely
Date of experience: November 23, 2020
It took a couple days longer than the website suggested but if you're willing to wait a couple days for frames that arent available anywhere else in the colors you want that also happen to be a fraction of the price, Then I highly recommend this site
Date of experience: November 5, 2019
Hi Ryan,
Sorry for the delay. Sometimes we have to handle huge orders which affects other orders. Thank you.
I ordered few weeks ago prescription glasses on designeroptics.com (Order ID: *******) The ones I've received were for distance when I was expecting reading. I sent several messages to their customer service but have received NO answers so far. What am I supposed to do? I would like To return my glasses, so that designeroptics.com can redo the prescription for free and send the glasses back. Can someone from designer optics help fix this. I urgently need the glasses I paid for. No need to tell you that I'm very upset with the service and with this brand. Thanks
Date of experience: March 27, 2021
Hi Edith,
We would like to apologize for the inconvenience caused to you, as per our company policy we allow you to return RX product for inspection to check whether the product has been made according to the given details and if we find that there was an error we redo the prescription. We also refund 80% of the value of the frame only, not the lenses for the Rx product. Kindly provide us further details through Mail support/chat, We'd be happy to look into the matter and try to rectify the situation
Thank you so much for getting in touch with me as soon as you did. I am very pleased with your response and your customer service. What had happened is that I received one of the glasses on one day and then about 4 days later I received the other. They said that both were delivered on the same day so that is why I emailed you.
Thank you,
Date of experience: November 11, 2020
Hello Therese, Thank you for your feedback! Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. We will make sure that we provide accurate information in the future. We look forward to serving you again soon!
Happy with the quality and the price for this item and I received them within 2 to 3 days, this is my second pair off glasses ordered from designer optics I will definitely continue purchasing glasses from them.
Date of experience: November 1, 2020
Hello Delaney, Thank you for your feedback. We are happy to hear you had a positive experience. We look forward to serving you again soon!
The price was over 50% off of retail value, the website was straight forward and easy to use. The contact was very professional, very informative and kept me up to date on everything. The shipping time was amazing, wonderful transaction all away around.
Date of experience: January 13, 2020
Hello Richard, thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
I ordered a pair of glasses I really really wanted them didn't get a tracking number or nothing then designer opt write me to ask did I receive the glasses knowing nothing was mailed out be careful ordering from this company I should have known that I wasn't getting Fendi glasses for 175. If it wasn't for PayPal I dont think I would have got my money back. I think. The company is a scam
Date of experience: November 4, 2020
Hi Bernadette,
I’m so sorry. Please feel free to reach out to chat/email with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
STAY AWAY! Another buyer who got caught up with a fluffed up bargain. You save a dollar because they simply DON'T have the capacity to offer good or fair customer service. This website has policies with several loopholes that will put the buyer AT RISK! Poor business practices as they been responding to angry customers about their backed up orders/issues on social media instead of addressing customers directly and PRIVATELY! I will not accept any item from them and will continue to express the experience I have had to go through. Countless emails requesting a cancellation only for them to be slick and push through the order against my wishes anyways. Save yourself the headache and use a professional optical that may charge just a little more for the peace of mind that this cheap brooklyn-basement company simply cant afford to do.
Products used:
REFUSING ITEMS!
Date of experience: April 30, 2020
Hello Jon, We want to sincerely apologize for the negative experience that you had with our customer service team. I understand that our team was not helpful in resolving your issue and didn’t provide the level of service that you’ve come to expect. We try to give our 100% every day to provide fast and friendly service to every customer, but in this instance, we failed as your concern was not handled properly. For that, we are extremely sorry. We want to sincerely thank you for bringing this issue to our attention. We are always ready to improve our customer service, and your feedback is essential to that process and we are going to take steps to ensure that this situation does not happen again.
The frames were not suitable for me. After they take the cost of their shipping fee and the $5.00 service fee PLUS the cost the send them back with tracked shipping and required signature, it is not worth buying them unless you are 100% sure you are going to keep them.
Date of experience: November 6, 2020
Hello Judith, we always aim to deliver a great experience and all the charges are as per our policy. You should order again from our website, so that we can deliver a better experience next time. Looking forward to serve you again.
I purchased a pair of Tiffany sunglasses. I am happy with my purchase overall. The style is as expected. Delivery was quick. The price was good. I think if I would have been making a purchase in store I might have chosen a different color option, but ordering online and using info and photos provided I made a different choice than I might have in person.
Products used:
sunglasses
Date of experience: June 4, 2021
Hello Tiffany,
It was our pleasure serving you, We appreciate you taking the time to share your feedback.
When you receive a product and don't like it, Designer Optics allows you to return them for a refund or exchange.
I order a set of eye glasses from this company, and then recognized that I had mistakenly clicked on the wrong shipping address. I wrote the company and they changed the address very quickly and caught it on time before the glasses were shipped. I'm very pleased with their customer support and I love the eye glasses!
Date of experience: December 28, 2019
Hello, we are thrilled to have you as part of the family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
The glasses frames were exactly as expected. I was grateful to find them. I had my optician install the lenses that I need. I am wearing those glasses as I speak! Good job for you all!
Date of experience: May 22, 2023
I orders my glasses and I keep getting the email saying they are on back order. This was not informed when I ordered the glass. I send several emails and not getting a good response. I really need my money back. I never ever recommend this company...
Date of experience: March 1, 2021
Hi Jic,
Sorry for the inconvenience. You can request an exchange or a refund if the product is a backorder. Kindly send your order number to the chat/email support. We will take care of the matter.
My daughter's prescription had changed so bought a new pair of glasses. After she received the new pair she noticed that she was more comfortable reading with the old pair then the stems separated from the old pair and could not be reattached. Ordered the exact replacement pair from Designer Optics at a price below other online competitors. Switched the lens from old to new pair in a couple of minutes.
Products used:
Prescription glasses frame
Date of experience: March 17, 2021
Hello James,
We appreciate your kind review. We are very pleased that we were able to provide you the service and product that you expected from us. We look forward to serving you again soon!
Highly recommend Designer Optics for purchase of frames. I was looking for two particular Flexon frames and they carried both of them in stock and gave the best price on the web. Just received both of them, all in good shape, exactly what I wanted. They have also provided frequent updates for the shipment. In the world of very competitive eyeglass frame selling business, they provide the best service.
Date of experience: October 25, 2020
Hello VO, Thank you for a very well-rounded and thorough review of the product and service. We appreciate your hard work in putting this review together. We look forward to serving you again, Have a good day!
I am very happy with the company since they shipped out both of my eyeglasses in the time they stated. However, USPS two day priority shipping wasn't worth the extra $15 dollars since it still took a week to get my items. Other than that I am very happy with my purchase.
Date of experience: April 27, 2021
Hello Scott,
Sorry for that. Once the order is shipped out the order cannot be cancelled. All our frames are 100% guaranteed authentic, coming straight from the manufacturer. If you are not satisfied with your product please reach out to our customer service team and they can assist you on this matter.
This is my second pair of the same pair of glasses! I was so thankful I was able to get them. The delivery time was great & the price was phenomenal compared to an ophthalmologist office. I am very pleased.
Date of experience: November 1, 2020
Hello Debbie, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.
Unfortunately I have to return both frames as they will not work for me. Came very nicely packaged and protected with the famous orange Tory Burch cases. I wish it would have worked! I have since learned that you only have two weeks upon delivery for a return. I am hoping and praying they will allow me to return as it was $143.42 for both pair. I was waiting to return them as I was trying to compare them to another frame that took longer to get to my home. Praying for mercy!
Date of experience: December 6, 2020
Hello Kathy, We appreciate your kind review. We are very pleased that we were able to provide you the service that you expected from us. Sincere apologies if you had any trouble with the product, we do accept returns within 14 days of delivery. Kindly provide us further details through chat/mail, We'd be happy to look into the matter and try to solve the situation.
Hi there, I haven't received the order that I made since January 27. However, based on the tracking information, I saw that the order has reached my country of residence since on the 6th of February but up till today... 11 February, there's no other information regarding the order.
Date of experience: February 11, 2021
Hi Ubong, thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Kindly reach out to our website and our customer service will look deeply to your concern.
Ordered and received my frames and they are very nice and I am waiting for my eye appointment to get a prescription and I may be sending them to you for lenses
Date of experience: May 21, 2023
Whatever you do, do not order from this company. This company is a scam!
As soon as you put in your credit card information, it will be charged to your card. Days will go by and your order will not ship and even if you try to email them they will not reply. Also, don't bother leaving a voice message because they will not call back. Also, they never answer the phone.
Date of experience: August 27, 2019
Hello Sarah, Sincere apologies for the trouble caused to you. We would like to apologize for the poor service and delay in delivery of order you encountered. We are always eager to get feedback from our customers. Thank you for taking the time to write to us. We assure you that this doesn’t happen again
I found this retailer online and it was easy to shop for designer frames. The cost of the frames was very affordable and reasonable. Purchase was easy and I received my frames in less than a week. I am glad I found this retail ler and I am satisfied with my frames.
Date of experience: March 9, 2021
Hi Saundra, Thank you so much for taking the time to leave us this amazing review.
Love my frames and the shipping was super fast! So grateful I found this site! I fell in love with a pair of Coach frames at a eye glasses store but couldn't spend $180 on them. I found them for HALF OFF on this site and was so excited to get them.
Date of experience: October 22, 2019
Hello Emily, Thank you for leaving a 5-Stars review, and thank you for showing trust in us. We are glad that the team has managed to meet your needs. Looking forward to serving you in the future! Best Wishes.
The glasses are exactly what was stated on the website. My sister purchased these frames at her eye drs office, I loved them and found them on here for waaaaay less than she paid. My frames are exactly like hers, and I am very happy with my purchase and experience with Designer Optics!
Date of experience: November 14, 2020
Hello Lori, We are glad to have you as our customer. Thank you for sharing your kind words with us. It means a lot to us and our entire team! We look forward to improving our Product and Service over time and look forward to seeing you soon!
I ordered for a glasses online and paid for fast delivery. Is a week now and they still not ship it. I should read review before making purchase. Pls read review before making any purchase cos I made a big mistake.
Date of experience: November 20, 2019
Hello Ola,
We are really very sorry for the inconvenience caused to you. When you placed order, product might had back-ordered thats why we were not able to ship them same. We hope to provide you better service next time.
Hello Marie, Thank you for a very well-rounded and thorough review of the product. We count ourselves lucky for customers like you, We are very pleased that we were able to provide you the service that you expected from us. We look forward to working with you again in the future!