Dick's Sporting Goods

I made a purchase today and selected same day service. Dicks use Doordash for same day delivery. Doordash emailed me that my order was delivered. It wasn't. I never received it. I contacted Dicks customer service and waited on hold for 90 minutes. I got frustrated and hung up. Dicks finally refunded me for my purchase but told me that the delivery charges and tip are not there responsibilities. Even though I paid for the delivery and tip on Dicks website. It was the worst online experience I ever had. Dicks should really look at the service the online division is providing for its customers. As more and more people are shopping online. If I can give this experience less than one star, I would have.

I came here looking for large, girthy, absolutely gargantuan penises, but all i found was bicycles, clothing, and punching bags. I will admit, the golf balls are very close to the real balls, but i will never derive the same pleasure from some fake plastic. Best regards, Hugh Jass.

Dillion in the shoe dept at Amherst NY deserves a round of applause for great service. We went to the Walden gallery and the sales person there was useless. Decided to go to Amherst and that was a great decision. Got my granddaughter just what she needed and wanted. Thanks Dillion

I bought a crappie rod and reel combo online and it just arrived with the tip broken off. This would be understandable because things like this do happen. However not only was the tip broken, it wasn't even in the box at all. That tells me they knew it was broken when they shipped it. That's unacceptable to me and the combo is going back this weekend and I'll just purchase the combo elsewhere.

If I could give this company zero stars, I would! I am aware of several stores throughout the country where employees, employees' family members, and managers have tested positive for Coronavirus, yet have been permitted to continue to come to work. Despite this, no testing has been provided for employees and business has continued to operate as usual, further exposing all of the employees and the customers. Clearly, the health and well-being of employees and customers is of no concern to this company. It's all about their bottom line.

I purchased a $300.00 Wilson A2000 glove in red, white and blue colors. It was the last glove of this model they had in stock. The glove came on time and shipping was good. When the package was opened, the gloved appeared to have possibly been wet and the colors on the glove had smeared. It was also dirty and almost appears to have been used. I contacted customer service to verify they did not have any more of this model. When they told me they didn't, I asked for a discount for the damaged glove. I paid full retail for a glove that was 2 model years old to begin with. I was told my only option was to keep the glove at full price or return it for a refund. This is the glove my daughter wanted, so I am stuck with it being discolored. I am a gold member with Dicks, but this will be the last time I buy from them.

I had ordered a Sole F63 treadmill online for pickup at the BRIDGE STREET TOWN CENTRE
6890-A Governor's Drive West Huntsville, AL ******* location. I decided to pay for delivery and set up so I stopped by the next day on my way to Auburn to pay for the service. Jake was very helpful with getting that arranged. While in Auburn that day my wife and I went into Dick's Sporting Goods to view the F63. We decided to upgrade to the F80. I called the Huntsville location to find out the best way to make the change. Jessica was very helpful. She recommended I place an order for the F80 and stop by the store when I returned to Huntsville to cancel the F63 order. After placing the new order, Jessica updated the system to ensure the correct treadmill was picked up by the delivery company. When I returned to Huntsville, Bradley refunded my money for the F63 and assured me the F80 was ready to be picked up the next day for delivery and set up. Great team. Thank you.

I placed my order on March and my order suppose to be delivered on April 15th, I asked for status a lot times, and the answer was always: your order is not ready. Then in June I received an email with a notification that my order was canceled and 2 days later, I receive my order. What kind of business does Dick's handle? Dick's Sporting is very irresponsible and has a mess with their orders!

Nicole walked me around Dick's Sporting Good at West Town mall, Madison WI and found the objects I needed from a list I provided. She was like my personal shopper, much appreciated. And patient with me who wasn't sure exactly what I specifically needed looked like

I purchased a few items. About 20 min later I returned to complete a return on this items. A rebuy them with a discount coupon. Fran customer service rep rejected my 20% coupon. She states they don't except 20%. And it was Valid Dicks coupon. Horrible customer service

I placed an order a week ago and the estimated arrival date was today. The item is still in process. I contacted them and was told the item was out of stock, but I couldn't cancel the order after 30 minutes of the purchase. WHAT? The item is not in stock, so why would they not cancel the order. This has been a pain! Will never purchase from them again! I don't know if I will ever get my purchase and they made a payment authorization already.

I ordered a pair of Air Jordan retro 6 Georgetowns on September 3rd and I still haven't received them. 3 weeks later. Today is September 24th and there are no tracking updates or estimated time on the delivery.

What ever company delivers basketball hoops it $#*!ing sucks. My hoop was coming in Friday then they said Monday but then it was canceled for no reason. Now it's Tuesday 3:00pm. After you said that it would be here through 10:00am - 2:00pm