Dick's Sporting Goods

Went in to store the other day to buy some equipment for my kids. Purchased about $450 worth. The next day at work I happen to go on the website and noticed the same gear for roughly $80 less. So I went back to the store with all the equipment to get the price adjusted.

To my surprise they told me I had to return the equipment and they would order it for me online. Absolutely crazy, isn't it the same company. They said yes but some of the prices are cheaper online and they can not match the price.

I ordered sneakers online and they arrived used and defective tried to return to the Saugus ma store and the manager called me a liar saying those could not be what I received and would not refund me. Poor customer service and defective used sneakers

Dillion in the shoe dept at Amherst NY deserves a round of applause for great service. We went to the Walden gallery and the sales person there was useless. Decided to go to Amherst and that was a great decision. Got my granddaughter just what she needed and wanted. Thanks Dillion

I am beyond disgusted and upset about my experience at dicks sporting goods in Saratoga springs a blond employee attacking the only African American boy in the store accusing him of stealing I spoke up saying did you just accuse the only boy of color in our group of stealing they where very rude and disrespectful this poor boy is now upset and could not buy the winter jacket that would keep him warm that he wanted because of racial profiling now they said something about a gun and yes we were looking at the air soft guns were I said you have to be at least 18 to buy these types of guns tue manger attacked me accusing us of stealing them I will never shop at dicks and I will start a law suit until these racist people are fired racial profiling in stations springs. Do better hes is just a young boy

Today was the first time I visit dicks stores and it was a very bad experience limited number of employees and the employee on the cash register was had the wrong attitude and very bad customer service manners.
I will never visit again any of their stores.

All On line bicycles were supposed to be free shipping. WRONG. BUYER BEWARE! Not sure how they pulled that one off, but 86$ added on for shipping and then large size extra shipping on top of that. Skunks

It not fair to make me give them even 1 star to submit a review. Got charged for an item that I did not get and was told to take it up with my bank. Don't believe anything that they say on their website and their customer service is worse than their site. I was lied to by everyone I talked to and I spent 45 minutes trying to resolve an issue that I was told wouldn't happen. I was not able to pick up an online order because I could not get anyone to help me but they sent an email saying it was picked up and my card had been charged. Customer service was a joke and was not able to get it resolved. Not sure what I'm going to need to do to resolve this but I do know it's going to take a lot of time and patience. Will never make the mistake of shopping there again.

I ordered a backpack for my son online to avoid the 35 mile drive and it was shipped and delivered with the plastic security tag on it. I called customer service and I was told I now have to make the 35 mile drive to get the store to get it off or return and reorder. They could of at least offered some kind of refund to make up for the gas and time I know how to spend because I need it by next Monday. No time to return and reorder.

Flash sale of 40% off a single item was a bust. I think this was just a marketing tool to get people to the site. The hour flash sale was good for the first 50,000 orders within an hour timeframe. As soon as the sale started, the whole website was unavailable. Kept hitting refresh and couldn't get anywhere. As soon as 30 past the hour hit, the website started to work again and apparently the sale hit 50,000 orders and the discount in my cart was no longer good. On top of that, everything is ridiculously overpriced. These guys are headed right where Sports Authority ended up. Bankrupt. Do yourself a favor and do not shop here.

I purchased a fishing cart from them months ago. I had a few problems with the tires on my cart and when i went back to address the problem with my cart I left satisfied. Seth and Marion took the time to repair my cart and Beth was very helpful as well. The customer service was Awesome!

I made a purchase today and selected same day service. Dicks use Doordash for same day delivery. Doordash emailed me that my order was delivered. It wasn't. I never received it. I contacted Dicks customer service and waited on hold for 90 minutes. I got frustrated and hung up. Dicks finally refunded me for my purchase but told me that the delivery charges and tip are not there responsibilities. Even though I paid for the delivery and tip on Dicks website. It was the worst online experience I ever had. Dicks should really look at the service the online division is providing for its customers. As more and more people are shopping online. If I can give this experience less than one star, I would have.

Bought a bicycle and a three year warranty. Two days later I got a flat tire. They said they were out of inner tubes and only repair three days a week. It would take three weeks. I bought it myself and did it

We got scammed when we added a protection plan policy to our bicycle at the register.We were told that everything would be covered. But, when the back gear broke and i brought the bike back, they told me it would take several months to fix and thy don't have anyone to fix it!. Time to talk to the Attorney General!

Gave my email address in order to get 10% off on order. Was expecting a promo code to apply to the order I was placing. Customer service stated I needed to wait three days, but that it didn't matter because the items I was purchasing were exempt from the 10%. Sure wish that the website stated all that BEFORE I gave my email address.

I came here looking for large, girthy, absolutely gargantuan penises, but all i found was bicycles, clothing, and punching bags. I will admit, the golf balls are very close to the real balls, but i will never derive the same pleasure from some fake plastic. Best regards, Hugh Jass.

If you haven't tried these yet, what are you waiting for? Dicks has a large selection, and once you have these on, you won't want to take them off! And dicks large selection and great on line ordering is a snap! Put these on you Christmas list, you won't regret it!

I would like to thank Steve an associate at the store in Berlin tpk ct. Steve went above and beyond to help me select a pair of binoculars Steve took the time I needed to make a selection thank you Steve for your help and great service... I recommend that store to anyone who will like good service. God bless. Angel.

My go to place for golf balls, running shoes, and racketball equipment. Dick's Sporting Good has got it all. Well everything except the lowest prices, but their big selection mostly makes up for it. And to be fair, Dick's prices aren't bad.

I bought a crappie rod and reel combo online and it just arrived with the tip broken off. This would be understandable because things like this do happen. However not only was the tip broken, it wasn't even in the box at all. That tells me they knew it was broken when they shipped it. That's unacceptable to me and the combo is going back this weekend and I'll just purchase the combo elsewhere.

The ordering process on line is easy but the processing and shipping is terrible it takes 1-3 days to process than 6 days to recieve your order poor customer service if you want to pay extra to receive the order sooner that cant happen either

If I could give this company zero stars, I would! I am aware of several stores throughout the country where employees, employees' family members, and managers have tested positive for Coronavirus, yet have been permitted to continue to come to work. Despite this, no testing has been provided for employees and business has continued to operate as usual, further exposing all of the employees and the customers. Clearly, the health and well-being of employees and customers is of no concern to this company. It's all about their bottom line.

I purchased a $300.00 Wilson A2000 glove in red, white and blue colors. It was the last glove of this model they had in stock. The glove came on time and shipping was good. When the package was opened, the gloved appeared to have possibly been wet and the colors on the glove had smeared. It was also dirty and almost appears to have been used. I contacted customer service to verify they did not have any more of this model. When they told me they didn't, I asked for a discount for the damaged glove. I paid full retail for a glove that was 2 model years old to begin with. I was told my only option was to keep the glove at full price or return it for a refund. This is the glove my daughter wanted, so I am stuck with it being discolored. I am a gold member with Dicks, but this will be the last time I buy from them.

Horrible customer service. I ordered sunglasses from a location in California, 2 hours from my house on the 8th. It shipped from that location, was sent across the country to Geogia, then to me in Las Vegas. Almost 2 week delivery for a 2 hour drive. I contacted customer service, and they were like oh well. I will never buy from Dicks again.