Dick's Sporting Goods

Looking for a new shotgun - for deer season! Website would never present options. Remove Sporting Goods from your brand, sissies!

I am attempting to make this review as short as possible but capture all of the interactions.
To begin I will never shop at D i c k' s Sporting Goods again.
My first visit I purchased a set of woods. The man was great, he set the loft of the driver, I hit a few shots on the launch monitor and he also changed the grips. I returned a couple of days later to have a shaft pulled from another club and an adapter installed so I can change shafts on my new driver. A month later I went back and purchased a set of irons. The salesman was knowledgeable and directed me to D i c k' s manufactured irons. I told him I'd take them. He came back with the clubs in his hand. No box. He said we don't have a box. I told him to get a box. I then said to him turn on the monitor so I can hit a couple of shots. He says you can't use the launch monitor unless you are being fit. I looked at him but didn't make an issue because I wanted the clubs.

When I got home I began thinking about my experience and I said WTF. D i c k' s is a multi billion dollar company. Are they so nickel and dime cheap they won't let a customer who spent several hundred dollars on a set or clubs use the launch monitor? So I put the clubs back into the box and drove over to the store and returned them. I have gone into a local small business golf store for a used club and the first thing the salesman did was put me on the launch monitor.

Predictably I got an email the next day for a survey. I answered it honestly and then the manager called me. She gave me the company policy spiel. And said a customer can pay a fee to use the launch monitor and have it deducted from their purchase. The commissioned salesman lost a sale by refusing to accommodate a customer. And D i c k' s on behalf of the manager, lost a customer, the manager didn't make any attempt to try and save the sale. D i c k' s has significant revenue so it won't miss one customer. On the other hand its easier to keep an existing customer than to try and find a new one.

Good experience with Dick's. Order came quickly and was packaged very well. If I need something, I would order again at this store.

Brandon was very helpful when my son was looking and then bought a pair of sunglasses. He checked us out and continued to help us. Thank you Brandon!

Worst customer service! Paid for delivery and setup and after 3 weeks no delivery. Call several times with zero resolution. DONT ORDER

The young lady at the desk was almost scolding me for having to return my item.If I can find what i need somewhere else that is what I will be doing

I've had numerous horrible times with dicks sporting goods. First was in the store five of the same product was hanging on a peg for 15.99, we get up to the counter to purchase for my son. BAM price rang up at 59.99 so I questioned the price and asked someone to meet me back at the product. A "manager" came back to help me out, but he was one of the worst "managers" I have ever dealt with. Instead of giving to me for the correct price, he said basically it was someone else's mistake and I wouldn't get it for that price. Him nor customer service could help me out with that one! Next my husband purchased a Bauer hockey shield, spending over 60.00 for this shield for good grades in school, he worked for this purchase. Stated in the section where it was purchased on dicks online, comes with a helmet bag and a install kit for the new shield to fit the old helmet... guess what didn't show up!? The bag and the install kit! I emailed customer service and NOTHING! Either return to the store to exchanged or get a full refund, well the store itself doesn't carry it at all and I don't want to get rid of the shield I want what was promised to us during this purchase. Or return it back online, we will take 8.00 off your return because of the postage used and then we will send you another one. Thank god my husband can do things on his own, he made the screws needed for the helmet and shield. If the bag is that big of a deal KEEP IT! Dicks sporting goods will never get my business again! Be very careful when ordering online from them especially. They don't want to make their customers happy so they return for more product.

Me and my friends were having the time of our lives on the putting green at dicks in Rockaway, New Jersey. Before entering the store we went to the Buffalo Wild Wings across the street. The wings were spicy so our buttholes were a little gassy and loose. We had a putting competition on the putting green. Me and my friend each let a pufflecloud rip as we left. We then went to the weight section to look at some protein powder. The meatball weight employee came over and told us to "GET OUT". My friend asked for a reason but he refused. This was weird coming from a 5 foot 5 250 pound man working in the weight section. The manager then came over and told us that we lit stink bombs in the putting section and the bathroom. This was absolutely hornswoggling. We couldn't believe what we just heard. We were thinking of suing but we know that employee needed his money for daily mcdonalds meal. We left as a happy group and moved to the better store, Target. Never go here again, it sucked- thanks for your time
Sincerely, the fart bandits.

Good quality merchandise. Average to a bit above average pricing. Normal online transaction. No issues.

Not sure how they are still in market. All goods are expensive. You get everything cheaper online. The good thing is the store is well organized.

I purchased a bicycle from Dick's sporting goods and like the website suggested I had their professionals assemble it. Their website says to have the professionals assemble it because if you were to assembly yourself they are not liable for any injuries. Well their professionals assembled my bicycle and I did write it in the parking lot I did write it the next day testing out the gears and my seat height stuff like that and then a week or two later I took it for an actual bike ride I got about 6 miles away from home and I noticed my pedal was acting really funny nothing looked wrong or out of place and didn't feel wrong previously, so I thought I would just inspect it when I get home. Well I stood up on my bicycle to get more speed or momentum and my bike made a popping noise and my paddle broke off I fell into the middle of the street and hit my head very hard. My pedal was cross threaded onto the bike making it useless, even if I was to get a new pedal because it was crossed there this problem would keep happening over and over again. I contacted the store that assembled my bike and they were rude and hung up on me we contacted another store and they told me I could bring it in and have their technicians look at it but obviously I would have to pay for that because I only allow you 24 hours to inspector bike. One of the corporate members did contact me offered to replace my bicycle but when I asked him some questions he stopped talking to me and they sent me a gift card in the mail no bicycle was sent to my house like they said I didn't receive any sort of refund and I am paying on a bike that I can't even use so if I were you I would not purchase a bike from Dick's

I ordered Brooks Shoes on-line from Dick's Sporting Goods. The shoes were too narrow. I printed out my receipt and went to Dick's Sporting Goods Store.

I presented the shoes and receipt to the cashier. The cashier told: it was her first day working for Dick's Sporting Good. The cashier asked another cashier for assistance regarding my return of my on-line order. The other cashier pointed to what cash register option to use for on-line purchase being returned. The other cashier immediately returned to her cash register and customer. The help provided by the other cashier took probably 5 to 10 seconds.

The new cashier informed me this was her first day on the job. She told me my return was complete and handed a discount slip for a new purchases within the store that required me to use it within the next few hours.

I trusted Dick's Employee that the return was completed. I was wrong.

Approximately 15 minutes later I received a phone call from a young man stating he was a Dick's employee. The young man told me: that my credit card was not swiped in the machine during the return process, and I needed to return to the store and swipe my credit card. My immediate question was: So now what happens if I cannot come back right now? He replied: Unless you return to the store and swipe your card you will lose your refund.

My refund was for $107.77. With the young man's voice reflection coupled with his statement, I would loss my refund, I felt threatened by his call. How this issue was presented to me By Dick's Sporting Goods employee was perceived by me as a very threatening statement, unless you return to the store and swipe your card you will lose your refund.

Note: Therefore, I perceived his comment as a threat. [ Loss: harm or distress that comes from losing something] The shoes were already turned over to the store leaving me no proof of the return.

My trust in Dick's Sporting was broken.

ORDER NEVER SHOWED UP AFTER BEING TOLD IT WILL FROM CUSTOMER SERVICE. 0 STARS NEED GIFT SO ORDERED ONLINE TOLD IT WOULD MAKE IT IN TIME,BUT NOPR NECT DAY I GET EMAIL SAYING ITS CANCELD,DO NOT OFFER A SERVICE IF YOU CAN NOT FILL IT, BEING A MILLION DOLLER COMPANY WE CAN WRITE ALL THE REVIEWS IN THE WIRLD AND CORP, WILL NOT CARE BECUASE IT MEANS NOTHING. BUT IT SHOULD,ITS SAD CUSTOMER SERVIVE MEANS NOTHING...AMAZON HERE I COME. GOOD BYE DICK

I bought a pair of nike air max shoes and its just amazing how long lasting they are. Just like like onefactorytrade.co, this site has the best shoes

I purchased a gift card at a store near me and mailed it in a card as a gift to my nephew. When I brought it to the post office it was supposed to have a tracking number on it but did not realize they didn't do this. When I called my nephew to follow up if he had received the card and told me he did not, I was very upsetting to me that this it happened as well as that the post office did not put a tracking number on it as well. I called Dick's four different times and got the runaround even though I gave them the gift card number that the store uses for logging their gift cards. I was told four different times that they would give it to the gift card member department and it takes 24 to 48 hours and they would contact me back. On the last call I asked to speak to a manager only to be told that I would have to contact the store back which the store told me I had to contact Dick's Sporting Goods. I was told by the previous customer people that I spoke with at Dick's Sporting Goods that they would be able to issue me a new card if it was not already used. They would be able to look up the card with the numbers I gave them from the store if the card was used or not. I spoke to a manager tonight and was told they could not reissue or lookup a card purchased at another store! I will never purchase or step foot in a Dick's store ever again to make a purchase. It should NOT have taken 4 follow up phone calls from me to see what the status was on the card. Customer service gives you the run around and there is a lack of communication within Dick's on their policies. Nobody is held accountable for not calling the customer back. Ridiculous and unacceptable to any customer. I will shop elsewhere that knows how to resolve and treat their customer complaints fairly.

Robert (route 4. NJ) made my day, he told me about a discount. Alway smiling, great person. He made great recommendations with a positive attitude.

Live chat they say might as well talk to the wall and then when they do talk to you they're very rude

They make you send in your return in good condition so they can resell it. I wouldn't buy anything from here.

The tents are garbage they leak and don't measure right it's horrible ( quest tent) please do not buy this

I bought an item, it wasn't shipped in its original package and when I received it, it was crushed..

Just saw a commercial on TV, so I had to write. The commercial advertised a certain item they really do not carry. My friend and I went to Dicks in Rosevile, MN AFTER calling to see if they had a particular item in stock in a certain size. Was assured they had it. The item in question was a HOKA shoe. When we arrived we went straight to shoe department, there were at least 5-6 workers standing around on their cell phones! No one and I mean NO ONE even looked up! So after my friend and I looked thru the entire department and found every shoe but the HOKA a young man walked by, still on his phone. We asked him about the shoe and without looking up he mumbled he didn't know. I asked him who did, still looking at his phone he walked over to a young lady and mumbled something then walked off, still looking at his cell phone. Needless to say this young lady was on her cell phone. But she halfway tried to help by walking us to the one and ONLY HOKA shoe in the building. When asked why she said that is all they were sent. Asked her why they even put it out, she did not know. She also did not know why I was led to believe they had plenty or why they advertise when they only have one shoe. Of course I suppose this is legal and cannot be construed as false advertising. Then she went right back to her cell phone. As my friend and I walked thru the store we saw 2 people actually working and not on cell phones. However we still could not get any help with another product. We left the store and hell can freeze over and I will never go back into another Dicks! And I will never recommend a Dicks to friend, family or even an enemy! One bad apple ruins it for the others.

Dicks in Northern Kentucky has no fishing tackle, wth, picture of founders on wall with fishing poles, but no tackle In store. Bummer

Not only are they overpriced the customer service is awful. They are to busy talking to each other to wait on the customers.