Dick's Sporting Goods

I experienced a significant setback of around $120 due to three undelivered orders. The issue lies in their practice of consolidating multiple items under a single tracking number, despite the package's weight indicating otherwise. Frustratingly, my attempts to secure a refund for the missing items have been unsuccessful. Consequently, I've decided to return my entire order & file a chargeback for the missing items. This experience has left me disillusioned, and I won't be patronizing this store again. I strongly advise others to reconsider shopping here, especially online, as it appears they lack integrity in handling larger orders and their customer service is nonexistent.

The Pony Express could have delivered my item quicker. I gave this company a shot. Now I know why I never bought so much as a shoelace from their online store. They just don't seem to give a damn about honoring their delivery schedules. I've had an item in California so long you would think the state is under quarantine.

Dicks is appropriately named.

DO NOT EVER use their delivery and setup service. It's terrible! Dick's contract's with AIT Logistics Worldwide and while they may be great at delivery in the rest if the world, they suck at it in Arkansas. They have changed the delivery date four times, changing excuses everytime. First time - his helper was sick, second time - he wrecked his truck, third time - it was rainy, fourth time - he misread the calendar! What an idiot!

Long story short, ordered a treadmill. I have since received 5 delivery dates and it hasn't been delivered on one of them. Call the deli every crew several times, never got back to me. Call dicks, first lady says she can't do anything about it but called the team that could and that they would respond within 24 hours (they did not as you might have guessed). Called the following day after 24 hours, 2nd lady says she is going to talk to a supervisor, puts me on hold, call "drops." Never called back. I call again, this lady finally gets me through to the "escalation team" and she is very short and borderline rude. She FINALLY offers me a refund. She then said "have a good day" *click*

Just rude, awful, dishonest customer service and subcontracting with dicks.

Just went into a Pooler, ga store! Worst customer service ever. Wanted to return something used a debit card and showed her where a purchased the item. She said it is not showing up and she can only give me half the amount? Do not buy Carrie underwood's leggings, not a good fit for woman.

They tell you they value loyalty but in the end it is a one sided loyalty. I guess I will take my business to others now. Worst part is they just ended the live chat, when I asked them a question. That is really bad in my mind. Been doing customer service for a long time myself, would never disregard a customer like that.

This is a industrial zone close to the main street where people walk around and they just delivered the package on sunday just in the ground outside the door where everybody con take it, luckly i came to work for office reasons and i see the pachage...WTH at lest put it inside the gate since there is a gate...that mean you are really uncaring careless.
I can have more pictures regarding a purchase to be legit if you want

I ordered a Nike shoes and gym gloves from the online store and NEVER received it even though on website it said it did. I contacted the helpdesk via chat and after so many conversations, still have not received. They said there were gonna reship them and then they forgot to send my shoes. I am so frustrated. I lost my 70 dollars. Please never buy from here.

I paid 250$ for white glove delivery, they delivered the item at the door and could not install the item. And they refused to return my delivery fee. This is absolutely in acceptable. Sorry Dicks but you lost your customer.

I tried to order a pair of cleats for my niece, and not one of my (4) orders was excepted. I used different credit cards for each order. Every order was cancelled. This company sucks. Used Visa, debit, and American Express. Apparently my money wasn't good enough for them so I'm taking it elsewhere.

Ordered 4 river float tubes needing them shipped to me using Paypal for payment. Two singles and a double with built in cooler. I am 115 miles from the closest DICK'S. They were missing the patch kits and the rope for the double was about 4' short. It was going to take a trip to town { also a 45 min round trip} Called them the next day and was told they would credit me 30.00 on my next purchase for the price of replacement items in town. I waited for 4 days and checked my account and nothing, so i called and was informed they didn't have a record of the phone call or a note that described the conversation. And told me if i wanted to ship them back at MY expense they would issue a credit not including shipping. That's almost 40lbs and would cost 60.00 to ship because i would need a tracking number dealing with these kind of people. I now know why they named their store DICK'S. They are total DICKS. First and last time dealing with them.

Payment done 1month ago n still not received goods/shoes n also no response from customer service team. How many times I am writing to them but no response.
Asking to refund my money back to credit card, no reply at all.
Very very bad and poor service and they just took my money.

Ordered a pair of Nike shoes as a gift. Paid $48 plus tax and $9 shipping. Package arrived, not in a protective box, but in a thin bag, no receipt and the shoes were in a box bottom, crushed, and no lid. Shoes had a price sticker of $34!

It's as simple as this. I purchase a sweater from Dicks and it was In the men's section for a gift. It was a female's sweater medium. I contacted customer service and there is no working with them. From suggesting I would pay the shipping to.nothing short of I need to drive back to the store to return of exchange it. The simple point is, if your Canadian, don't purchase in the good old USA. There is no return, exchange or refund.

They called the cops on me for trying on a pair of shoes an walking in them in the store. Never tried to leave the store and was in the process of shopping for other items I also had my 2 young daughters with me when this was all happening. I was arrested my mother had to pick up the kids and I was taken to jail for trying on a pair of shoes. I took it to court and in the video of the cops and the loss prevention guy they asked him what he wanted from this an he said a apprehension for him self. I still can't believe this happened and will never shop at dicks again. Who doesn't try on shoes when they are looking to buy some $#*!ing redicious!

A very bad experience. I bought two bicycles and of their own free will they canceled one, without giving me options. I contact customer service... and I had a horrible bad experience, I do not recommend buying from this online store

I went to buy a bicycle from Dick's Sporting Goods. There were coupons for Dick's online which they wouldn't honor. Finally a manager told me that I had to join their club to get a measly 10 percent off. So I joined it and then the cashier told me it was only good for online purchases. I had to call a manager over and threaten to return the bike and buy it online. Then they had trouble to find someone to explain a few things about the bike. I finally got the 10 percent off after I threatened to return the bike. No one offered to help me put the bike in my vehicle. Awful customer service. This was in the El Segundo store.

They have very poor customer service and why have store Managers if they have no authority to help their customers. One should not have to explain what they may have been through in the last 90 days and why they couldn't make it there with in that time frame. Managers should have the authority to authorize returns when its just days past 90 days. This is very poor business practice in todays day and age. I will not recommend or every purchase anything ever again from Dick's even though they are the closet to my home. I will drive out of my way to give another company my business that cares more about their customers and provides better customer service.

If I could leave a negative review, I would. Me and my boyfriend bought my father 165 dollar sunglasses for them to not put them in the case. I did not know we had to check absolutely everything down to the case now…. He opened up an empty raybans case on Father's Day. Disgraceful. I couldn't believe my eyes.

Why does Dick's Sporting Goods keep sending me emails saying they've "reimagined" their stores. Did they all of a sudden decide to once again start supporting the 2nd amendment? They lost me and many others when they decided to restrict our choice's & availability of sporting rifles. That must have been 5 to 10 years ago & I've never returned. Lots of other sporting goods shops to visit & spend my money at.

I ordered an $80 helmet that SHOULD have came brand new. Soon as I opened the box, it looked used! It had many scratches and scuffs. I paid for a brand new helmet and got a used one. I'm very upset! This was my first time shopping with them too.

I have always had a great experience in the Plainville location. But, I came across this Manager Emily whom I needed help from and she was so very rude! She rolled her eyes and sucked her teeth when I asked for her help! No customer should have to feel like a bother when asking for help. I won't be going back there and wouldn't recommend it either! I am so dissapointed!

I tried to return an item without a receipt but with my card statement but the system couldn't locate it. The two clerks who helped me were very useless. Ruben was very professional and helpful. With his info to call customer service to locate my receipt I'm finally able to get a refund