Dick's Sporting Goods

Placed an order online got the email confirmation right after I placed my order. Realized I ordered the wrong item tried to cancel my order right away online but it kept telling me that my order number was wrong. So I called customer service and talked to a representative they told me I could not cancel my order because you have a 20 minute to 30 minute time frame so I explained that I tried to cancel online but it said my order number was wrong. I literally tried to cancel right after I received my email confirmation it was like maybe 10 minutes. They still would not cancel so I will never shop with the again I also sent an email to the ceo.

CURBSIDE SHOPPING: I placed an online order for curbside pickup and all went well. I arrived, parked in the curbside, and checked in... nothing happened. I finally went in and there was a online order area... unstaffed and no employee in sight. I went to the adjacent in-store checkout area and asked a cashier... who pointed to the unstaffed online order area. I turned back to the cashier and, after a moment, he flagged down an employee who then came over and got the merchandise for me.

If you no longer actually provide curbside service - at the curb - then please stop offering the "service"!

IN STORE SHOPPING: Staff is tough to find - for asking a question, reaching tall shelves or racks, and especially when ready to access a fitting room any place other than the golf-wear area.

I took the time to fill out a survey, which I generally don't do, and was supposedly "awarded" a cooler. I paid for the shopping and now haven't heard a thing for two weeks. Beware, Dick's seems to be running a scam! If you get a chance to fill out a survey just pass on it. It is a complete scam!

Went in to store the other day to buy some equipment for my kids. Purchased about $450 worth. The next day at work I happen to go on the website and noticed the same gear for roughly $80 less. So I went back to the store with all the equipment to get the price adjusted.

To my surprise they told me I had to return the equipment and they would order it for me online. Absolutely crazy, isn't it the same company. They said yes but some of the prices are cheaper online and they can not match the price.

Went to return an item, or actually exchange it for something, and was not allowed to do either, based on my return activity. Total b. S. I have a right as a consumer to change my mind. Before I tried to return/exchange it, the manager said to me that if I ordered something online, then if it didnt work out for me, then I could RETURN or EXCHANGE it! They, along with other companies use a site to track returns and can blacklist you from returning items. They can take your money and thats okay. But you cant change your mind. What if I had purchased several items and couldnt return them? Id be out of luck. Never shop here again! D I c k s are a bunch of d i c k s!

All On line bicycles were supposed to be free shipping. WRONG. BUYER BEWARE! Not sure how they pulled that one off, but 86$ added on for shipping and then large size extra shipping on top of that. Skunks

It not fair to make me give them even 1 star to submit a review. Got charged for an item that I did not get and was told to take it up with my bank. Don't believe anything that they say on their website and their customer service is worse than their site. I was lied to by everyone I talked to and I spent 45 minutes trying to resolve an issue that I was told wouldn't happen. I was not able to pick up an online order because I could not get anyone to help me but they sent an email saying it was picked up and my card had been charged. Customer service was a joke and was not able to get it resolved. Not sure what I'm going to need to do to resolve this but I do know it's going to take a lot of time and patience. Will never make the mistake of shopping there again.

I ordered a backpack for my son online to avoid the 35 mile drive and it was shipped and delivered with the plastic security tag on it. I called customer service and I was told I now have to make the 35 mile drive to get the store to get it off or return and reorder. They could of at least offered some kind of refund to make up for the gas and time I know how to spend because I need it by next Monday. No time to return and reorder.

Flash sale of 40% off a single item was a bust. I think this was just a marketing tool to get people to the site. The hour flash sale was good for the first 50,000 orders within an hour timeframe. As soon as the sale started, the whole website was unavailable. Kept hitting refresh and couldn't get anywhere. As soon as 30 past the hour hit, the website started to work again and apparently the sale hit 50,000 orders and the discount in my cart was no longer good. On top of that, everything is ridiculously overpriced. These guys are headed right where Sports Authority ended up. Bankrupt. Do yourself a favor and do not shop here.

I purchased a fishing cart from them months ago. I had a few problems with the tires on my cart and when i went back to address the problem with my cart I left satisfied. Seth and Marion took the time to repair my cart and Beth was very helpful as well. The customer service was Awesome!

Bought a bicycle and a three year warranty. Two days later I got a flat tire. They said they were out of inner tubes and only repair three days a week. It would take three weeks. I bought it myself and did it

We got scammed when we added a protection plan policy to our bicycle at the register.We were told that everything would be covered. But, when the back gear broke and i brought the bike back, they told me it would take several months to fix and thy don't have anyone to fix it!. Time to talk to the Attorney General!

Gave my email address in order to get 10% off on order. Was expecting a promo code to apply to the order I was placing. Customer service stated I needed to wait three days, but that it didn't matter because the items I was purchasing were exempt from the 10%. Sure wish that the website stated all that BEFORE I gave my email address.

I came here looking for large, girthy, absolutely gargantuan penises, but all i found was bicycles, clothing, and punching bags. I will admit, the golf balls are very close to the real balls, but i will never derive the same pleasure from some fake plastic. Best regards, Hugh Jass.

If you haven't tried these yet, what are you waiting for? Dicks has a large selection, and once you have these on, you won't want to take them off! And dicks large selection and great on line ordering is a snap! Put these on you Christmas list, you won't regret it!

I would like to thank Steve an associate at the store in Berlin tpk ct. Steve went above and beyond to help me select a pair of binoculars Steve took the time I needed to make a selection thank you Steve for your help and great service... I recommend that store to anyone who will like good service. God bless. Angel.

My go to place for golf balls, running shoes, and racketball equipment. Dick's Sporting Good has got it all. Well everything except the lowest prices, but their big selection mostly makes up for it. And to be fair, Dick's prices aren't bad.

I bought a crappie rod and reel combo online and it just arrived with the tip broken off. This would be understandable because things like this do happen. However not only was the tip broken, it wasn't even in the box at all. That tells me they knew it was broken when they shipped it. That's unacceptable to me and the combo is going back this weekend and I'll just purchase the combo elsewhere.

I went in today to get a baseball bat and a new glove and the baseball bat was $500 when online it said $119 and a glove was $300 when online it said $90

I had ordered a Sole F63 treadmill online for pickup at the BRIDGE STREET TOWN CENTRE
6890-A Governor's Drive West Huntsville, AL ******* location. I decided to pay for delivery and set up so I stopped by the next day on my way to Auburn to pay for the service. Jake was very helpful with getting that arranged. While in Auburn that day my wife and I went into Dick's Sporting Goods to view the F63. We decided to upgrade to the F80. I called the Huntsville location to find out the best way to make the change. Jessica was very helpful. She recommended I place an order for the F80 and stop by the store when I returned to Huntsville to cancel the F63 order. After placing the new order, Jessica updated the system to ensure the correct treadmill was picked up by the delivery company. When I returned to Huntsville, Bradley refunded my money for the F63 and assured me the F80 was ready to be picked up the next day for delivery and set up. Great team. Thank you.

The ordering process on line is easy but the processing and shipping is terrible it takes 1-3 days to process than 6 days to recieve your order poor customer service if you want to pay extra to receive the order sooner that cant happen either

Paid $105 for.2 pairs.kids crocs amazon sells same.pairs for $40 less. Lesson learned same size.crocs as shoe size. Impulse shopping. Dicks never has any discounts terrible service.

If I could give this company zero stars, I would! I am aware of several stores throughout the country where employees, employees' family members, and managers have tested positive for Coronavirus, yet have been permitted to continue to come to work. Despite this, no testing has been provided for employees and business has continued to operate as usual, further exposing all of the employees and the customers. Clearly, the health and well-being of employees and customers is of no concern to this company. It's all about their bottom line.