Dick's Sporting Goods

Ordered new rollerblades off the website. Received ones that were Clearly used. Grandmtes they did do a return in store but that's besides the point. Why would they even send used blades.

The young lady at the desk was almost scolding me for having to return my item.If I can find what i need somewhere else that is what I will be doing

DO NOT DO BUSINESS HERE! I started a transaction that wasn't able to be finished because of technical difficulties. But they took the money out of my account and didn't give me a product. They're now saying that the transaction doesn't exist and they have no record of taking the funds out of my account. My bank has confirmed they took my money. They're not trying to give me the money back or anything. And it's Christmas time. I was trying to purchase Christmas gift for my mom!
WHATEVER YOU DO, DO NOT SHOP HERE. They don't care about their customers AT ALL! They don't care that they're ruining people's Christmas.

I received a email that if I register my email I will receive 10% discount the if I make a online order over $100 I would get $20 off so I went and purchased a outdoor stove for $129 excepting to get my 10% and the $20 that I was told and they only gave the 10% and it wrong if your told that if your purchase is over 100 your expecting to get the $20 off that you were told in the false advertising.

Outstanding customer service / NAPLES FL
NIKITA Is absolutely a superstar, she is extremely knowledgeable of the apparel and all of the items in the store, she has retained in her head where items are on the shelf, She was extremely helpful to me with my shopping needs. NIKITA Really does bring her (A)game.

Ordered online based on delivery date. Delivery delayed, so the item will likely sit on my porch, or not, until I return from the trip that I was purchasing for.

I purchased a bicycle from Dick's sporting goods and like the website suggested I had their professionals assemble it. Their website says to have the professionals assemble it because if you were to assembly yourself they are not liable for any injuries. Well their professionals assembled my bicycle and I did write it in the parking lot I did write it the next day testing out the gears and my seat height stuff like that and then a week or two later I took it for an actual bike ride I got about 6 miles away from home and I noticed my pedal was acting really funny nothing looked wrong or out of place and didn't feel wrong previously, so I thought I would just inspect it when I get home. Well I stood up on my bicycle to get more speed or momentum and my bike made a popping noise and my paddle broke off I fell into the middle of the street and hit my head very hard. My pedal was cross threaded onto the bike making it useless, even if I was to get a new pedal because it was crossed there this problem would keep happening over and over again. I contacted the store that assembled my bike and they were rude and hung up on me we contacted another store and they told me I could bring it in and have their technicians look at it but obviously I would have to pay for that because I only allow you 24 hours to inspector bike. One of the corporate members did contact me offered to replace my bicycle but when I asked him some questions he stopped talking to me and they sent me a gift card in the mail no bicycle was sent to my house like they said I didn't receive any sort of refund and I am paying on a bike that I can't even use so if I were you I would not purchase a bike from Dick's

I would give D*ck's a five star, considering the fantastic experience I've had, but they still need lots of improvement, hence the four star rating.

I ordered a pair of Power Block dumbbells with a promotion for about $280, which was a fantastic deal when there was this other promotion of buy $100 get $25 back (that would be fulfilled by them sending out a code after the qualifying purchase had been made). I didn't received the promotion code, so I contacted customer service and was told because I had used the first promotion for my dumbbells, I wouldn't receive the code for the second one, which was surprising to me because nowhere on the site did it say that. Nevertheless, I later received the code and bought a pair of Nike for only $25. Overall happy experience, since everything I ordered from them was perfect. Regardless, there is room for improvement. Customer service should know more about D*ck's own promotion program. They were very helpful and respectful though. Also my Nike shoes were shipped without their box, which was a bummer since I'd like to keep it to store my shoes. Other than that, great service.

ORDER NEVER SHOWED UP AFTER BEING TOLD IT WILL FROM CUSTOMER SERVICE. 0 STARS NEED GIFT SO ORDERED ONLINE TOLD IT WOULD MAKE IT IN TIME,BUT NOPR NECT DAY I GET EMAIL SAYING ITS CANCELD,DO NOT OFFER A SERVICE IF YOU CAN NOT FILL IT, BEING A MILLION DOLLER COMPANY WE CAN WRITE ALL THE REVIEWS IN THE WIRLD AND CORP, WILL NOT CARE BECUASE IT MEANS NOTHING. BUT IT SHOULD,ITS SAD CUSTOMER SERVIVE MEANS NOTHING...AMAZON HERE I COME. GOOD BYE DICK

I ordered cleats for my 6yr old son online for his birthday. He has been looking for these for a long time. He was very excited. We waited almost a week for them to come. Nothing came, I received an email saying they were processing my order, there was a hold on my account too. I wake up to an email saying my order is canceled because of low stock REALLY! It took a week to realize you don't have enough inventory. VERY DISAPPOINTED. HORRIBLE CUSTOMER SERVICE.

I bought a pair of shoes with an ETA of 1 week, after 4 days of not receiving any information that the shoes were shipped I checked and the order was still on "processing ", I contact them, spoke with Linda and Tim, a supervisor, they told me that they have no idea when the order was going to be fulfilled, they did. It know if the shoes were on stock or a back order, they did not know either the ETA, Tim told me it could be a week or it could be three weeks! I told him that I wanted to cancel my order and he said they could not do it, once the order is placed i only have 30 minutes to cancel, otherwise i have to receive the shoes and then return them if I want to get my credit. DO NOT DO BUSINESS WITH THEM!

On just the second ride on this bike, the rear hub came loose spilling ball bearings all over the place. They will not respond to me. Sooooo frustrating.

Extremely disappointed in DICK's Sporting Goods customer service. Ordered a Sparo Crusher watch (college theme) as a birthday gift for my son, who is away at college. It was ordered on March 28 and due to be delivered to him at school on April 4. I was notified on the DAY OF SCHEDULED DELIVERY that the product was unavailable and would not be shipped. I should have been notified of the product's unavailability when the order was PLACED, so that I could have selected an alternative birthday gift item. Dick's offered me a "routine" 300 Scorecard points and a $15 off coupon - what I receive EVERY month in the mail, just for being a Dick's customer. We are Iong-time Dick's Sporting Goods customers and should have been compensated, above every day coupons, for our dissatisfaction at the poor handling of our order. The customer service representatives and supervisors gave us nothing for our extremely disappointing experience. POOR CUSTOMER SERVICE RESOLUTION!

I come here for running gear. It is a bit pricier, but their selection is amazing. I end up coming back with more than I can carry it seems. :) It is my therapy.

Sometimes you dont always have the best experience with a store you would expect. After shopping at a Dicks store in NC an iteam was on display but not available and it had to be shipped at my expense or picked up at a store an hour away. Speaking with the clerk and then a manager I was told there was nothing they could do. I found this to be an unacceptable answer. I did purchase the iteam because it was for my son and I did not want to disappoint him. When I arrived home I was still not happy so I called corporate custermer sevice and spoke to Michele Willlams and after explaining how I was treated he quickly rectified the problem with a twenty dollar rewards on my score card and a ten dollar credit on my credit card for the iteam purchased.
Sometimes a store dose not always reflect the corporates philosophy.
Thank You Dicks Sporting Goods corporate office for stepping up giveing me more than a fair solution
Still a loyal customer FIVE STARS

Robert (route 4. NJ) made my day, he told me about a discount. Alway smiling, great person. He made great recommendations with a positive attitude.

I made a purchase Friday night with Dicks for my son(youth football rib protector). I contacted the store before I made the purchase and they assured me the product was in stock. I then ordered the product with the intention of picking it up by 10am before I drove to another town for my sons game. Again Online it said it was available. I waited until after 930 and still didn't receive a text or a email. I then called the store. After a 10 minute wait they came back and said that they couldn't locate the rib protector. I called to check 5 minutes before close before I ordered! It's really ridiculous. If I would of been called or texted at 9 or a little after I could of driven to big 5 or another sports store to purchase. When I called they acted as if they could care less. Horrible customer service imo. My kids play multiple sports and I've made many purchases between football, baseball and wrestling. I'm definitely not going to say I'll never shop there again but I'm very disappointed in the customer service.

I love all of these complaints that mostly seem to be coming from the internet ordering process. It is atrocious. I ordered an item, was told it would be here in 3 day and then 2 days later learned it wasn't even shipped. Tried to cancel my order at this point, for some reason I wasn't able to cancel because they could not tell where in the process my order was. Miraculously I got an e-mail the next day saying my order was unfortunately delayed. Contacted customer service again and was told I still couldn't cancel my order. So basically I will eventually get an order a good week or 2 after I was supposed to get it and customer service was essentially non existent. If this was Amazon, this order would have been cancelled immediately and I would never have been charged, no questions asked. Yet this store must be so desperate for any sale it can get it won't cancel it. This is just one reason of many why this store is going bankrupt and has a steeply declining stock price during great market conditions. I will visit this store once more in my life and that will be to return the product and get my money back once I receive it. Which just leads to one more reason why you are going bankrupt - let's spend the money to ship the product vs cancelling and at least saving money on the shipment. This place has got more holes than swiss cheese and I am sure good ole Dick has no idea.
Good riddance Dick you won't be missed.

Dicks in Northern Kentucky has no fishing tackle, wth, picture of founders on wall with fishing poles, but no tackle In store. Bummer

I bought an item, it wasn't shipped in its original package and when I received it, it was crushed..

Not only are they overpriced the customer service is awful. They are to busy talking to each other to wait on the customers.

The tents are garbage they leak and don't measure right it's horrible ( quest tent) please do not buy this

They make you send in your return in good condition so they can resell it. I wouldn't buy anything from here.