Dick's Sporting Goods

Nicole walked me around Dick's Sporting Good at West Town mall, Madison WI and found the objects I needed from a list I provided. She was like my personal shopper, much appreciated. And patient with me who wasn't sure exactly what I specifically needed looked like

Last week I ordered Sole Treadmill for 999,99 and a week later they have it for 899,99 I hadn't received it as yet and called them to get reimbursed for the difference. They would not honor my request. To all you buyers out there make sure you look for the product else where. And make sure you know all policies on returns and if they drop prices make sure you can get the credit back

I purchased a few items. About 20 min later I returned to complete a return on this items. A rebuy them with a discount coupon. Fran customer service rep rejected my 20% coupon. She states they don't except 20%. And it was Valid Dicks coupon. Horrible customer service

I placed an order a week ago and the estimated arrival date was today. The item is still in process. I contacted them and was told the item was out of stock, but I couldn't cancel the order after 30 minutes of the purchase. WHAT? The item is not in stock, so why would they not cancel the order. This has been a pain! Will never purchase from them again! I don't know if I will ever get my purchase and they made a payment authorization already.

So, I am changing my review because Dicks more than made up for my bad experience. The item arrived and they've bent over backwards to make up for the mix ups. I'll shop Dicks again for sure.

My original review: I Ordered twice, both times items did not arrive. I suppose they never shipped. STAY AWAY FROM DICKS!

I ordered a pair of Air Jordan retro 6 Georgetowns on September 3rd and I still haven't received them. 3 weeks later. Today is September 24th and there are no tracking updates or estimated time on the delivery.

My husband and I have bought a lot of things at Dicks and haven't had any bad experiences at all. They carry all the good brands and all the camping gear and clothes you need. The service is very good on returning itemsAnd customer service is very helpful and friendly. I would definitely recommend dicks

North wales, pa worst customer service in the shoe department today. Left and bought field hockey cleats and turf shoes at moddells along with a hockey stick. Better deals too. Went home and ordered anther hokey stick online with moddells. Hey dicks you are not the only sports store.

Dick's customer service is horrible. I placed an online order on Feb. 20. I had not received it so I called customer service on March 8 and was told UPS had passed it to the Postal Service on Feb. 28 and I should go to my local post office to see if they had it. Dick's didn't have a tracking number to give me. They also suggested I go to the Dick's in my area and see if they had the product I ordered in stock. They also took my email address and said a supervisor would contact me in 24-48 hours, but they didn't. I called back 2 days later and was told the same thing. I went to the Dick's nearest me (15 miles away) and they don't even carry the product I ordered in their store; it is available online only. They also told me to go to my local post office to see if they had it. I ordered online so it would be delivered to me and I wouldn't have to drive to the store (or the post office). I will never buy from Dick's again.

Saw a gun safe on a flash sale.it appeared in picture to be as wide as tall great deal and so i flash purchased it. When i got home i was measuring where to put it saw it was same size as my current safe not the wide on in pic. I tried to cancell order but they said i only had 30 minutes to do so, but i could get a full refund once i recieve the 500 lb safe load it on my truck return it to shipping company and wait 30-45 more days for my money.as of now they havent even charged my card nor shipped safe yet but still want to waste their time /money and greatly inconvience me in process to send me an item they already know is going to be returned.

I ordered a treadmill from them on 12-22-2020. I was not called or notified of when my treadmill would arrive, so I called Dick's and was given a day, my treadmill did not arrive. The arrival time has been changed 3 times. I just called Dick's and asked when my treadmill would arrive and was switched to a shipping company and spoke to a very rude, man who couldn't care less about me getting my treadmill, he gave me another shipment day and time. I called Dick's back and was treated very rudely and as if I were lying to the customer service agent who refused to do anything about why my shipment keeps changing and to expedite my treadmill to me. I will NEVER buy anything from Dick's again!

I had returned some shoes. One was wide and the other narrow. I also returned a shirt that was not the right size. I got a look from the cashier saying there is a warning saying these will be returned but be forewarned that other items being returned WILL NOT BE ACCEPTED. I walked out and never looked back. How disgusting.

Me and my friend we're at Dick‘s sporting goods and the managers were following us around while we were looking at the sports equipment and kept asking for doing bad stuff and stealing just and saying they know about our kind and we felt we were being racially profiled and we were offended and disrespected by the way they treated us it makes me sad that they would think that

Store sent me to web site to purchase a Large Suns shirt. They had a XL at the store I would have bought if couldn't get a large. Web site showed 7 in stock, so ordered and 3 days later I get an email stating we don't have any, went back to store they were also out of XL, The response was guess you should have bought the XL when you were here. Terrible company.

I just had a total knee surgery. I was using my cane… I walk in with my husband and asked for a electric wheelchair. I was told the electric wheelchair was missing… Some one took the electric wheelchair… Some people! Really. I was waited on. I got a nice Hoka tennis shoes… Very nice sale clerk and cashier. When we left and the sale clerk came to the car and give me a gift card. Very thoughtful business. I will be back. Thank you.

I purchased an air mattress to put in the bed of my pickup to go camping. When I got to my camping spot, I took the brand new air mattress out of the box and discovered it had a rip in it. Needless to say, it wouldn't hold air. I had to sleep on the hard bed of my pickup! I took the mattress back to Dicks and they would not give me a refund. So I left the defective mattress at the store. Word to the wise: don't shop at Dicks!

For Black Friday ( a month ago) I ordered a treadmill with installment. They just dropped it off at my garage, promised to come back to assemble the equipment. I called them back the next day to remind them to come back. They said they will call me back. Never heard back from them.

On December 20th, I was doing shopping in your shop for some gear of snowboarding.
And it was the best shopping experience I ever had in Dick's sporting good. When I was shopping, a shop keeper came up and asks me what I was looking for. After knowing it was my first time to go snowboarding, he helped me to find a good snowboarding pant, which is good for a learner. Also, he found me a pair of glove, which can be connected with my jacket, and a goggle which matches my helmet as well. Moreover, the shop keeper recommends me some protection pant, which was 49 dollars before, but it is 9.99 dollars after discount. I have to say everything he recommend me to buy is worthy.

This MGI Zip Navigstor is not in stock. This is a preorder that will not ship until 6/25 at the earliest. I ordered on 6/13 and the web site projected delivery on 6/20. I started calling on Tuesday because the order page kept on saying it was preparing to ship. Four different customer service reps told me it was in stock but they could not do anything more. I finally spoke with a customer service rep supervisor. She later emailed me that this was a preorder. All of The earlier customer service reps kept on telling me the order was in stocks. Liars! This is very deceitful. Needles to say I cancelled the order and ordered from somebody that was honest about the preorder status. Good bye to Dick's Sporting Goods and Golf Galaxy.

Change your name to dicks clothing since you dont support the 2nd ammendment. You took out guns and hunting, You cant pick and choose sports when your dealing with customer service of sports. You lost all of my customer service and anyone else of my friends who shopped here. Bye liberals

On line orders can not be canceled after 30 minutes
Make an after hours other with "Dics Sporting Goods" online. Realized after making the order it was not the product I needed. I then attempted to cancel the order. I received a pending cancellation number. I called first thing the next morning only to be told the order could not be canceled.
The order was made after hours, called in within the hour to canceled, even though the order had not been processed. This is poor business practice.
I was hung up on by a person, Corinthia, not sure of spelling, she refused to spell it and refused to allow me to speak to someone else. Very rude, I'm in the medical field, if I treated people like this I would not have a job.

I purchased a golf drive from dicks online. They shipped me a used club. I contacted their customer service for the adjustable tool and they said they would ship me one. Then they emailed me days later saying they wouldn't be shipping one. I called back and they said they would ship me a new driver instead. I called back days later and my reorder was canceled. I was never notified. They are refusing to replace my club and will not pay for the item to be returned. Worst company ever.

I ordered a treadmill for over $800. Got an email telling me when it would be delivered on that day nothing showed up. I called Dick's to find out their shipping company (AIT) had not even picked it up. Over a week later I get a email saying I need to set up a delivery call and AIT tells me they could not set it up as I was out of area or something like that. I called Dick's their customer service supervisors were no help sounding like a broken record until I told them to cancel the order. I thought I would just have to wait for my money to be credited back to me when 2 days later I get another email from AIT to set up delivery. Mad now I call Dick's customer service again and the order had yet to be cancelled and their manager goes back into being a broken record saying he under stands. Both companies are TOTALLY INCOMPETENT. If I could rate them a 0 i would