Dick's Sporting Goods

My order was shipped Aug 22nd it's Sept 3rd. Shipped from Florida to Mississippi. I've called customer service 5 times. What a waste of time.If you need something with a certain time frame don't order from Dicks. Customer service ends when payment is recieved. They were suppose to be delivered the 26th.The tracking keeps changing it went to the 29th to the 1st to the 4th now to the 5th.My order has been 255 miles from my house for 12 days as of now.

Drove 2 hr to purchase a kyack when there web site said the had them in stock. Will never set my foot in the door when customer service said " uppps were sorry. Have a goof day "... I give them a zero for customer service. I even showed them in stock on my phone...

They truelly have the worst customer service. I ordered a pair or shoes over two weeks ago and my order kept getting canceled. I called and ordered multiple times until two orders went through even though I only wanted one. They charged me twice and mailed two pairs of shoes. I never received the pairs of shoes. I'm not sure if something happened with ups or dicks. I called and asked to get a refund for one of the charges and another pair mailed to me. A manager told me that they couldn't give me a refund and that they have shipped out a new pair. I still haven't received my pair of shoes and I have been charged over $150 for a pair of shoes that costs about $70. At this point I doubt that I will get anything mailed from them. My only option is to contact my back and try to dispute the charge.

I just wanted to say a big BIG thank you to Michael at the Mentor store. This man went above and way beyond. I was in a horrible mood and of course last minute my child alerted me to an absolute need for the next day for her wrestling match. I arrived at the store not in a mood to be mislead or toyed with. Michael (Stix) immediately jumped into action, not only got me what I needed but checked to see if it was cheaper with another brand and just gave me such a good experience I literally was in a better mood than when I arrived. Also, they had what I could not find anywhere else for such short notice. THANK YOU MICHAEL. He was not only a complete professional - he was kind and knowledgeable. THANK YOU.

Ordered TaylorMade JetSpeed Driver. Order was confirmed. Waited one week then called them. They assured me the order was fine and would ship in the next day or so. The very next day I received a cancelation notice. A very poor way to do business.

Over the years I have purchased thousands of dollars of goods from Dicks. Now, they have lost me as a customer. No response to my complaints. Very, very poor company to do business with.

Between poor customer service and high prices, not a store I'll shop at any longer! Very limited supply due to it's over emphasis on too much of the same type of item.

Great products and prices, thanks! If you are looking for sports running shoes, jackets, T-shirts or any kind of fitness equipments then goes for Dick's Sporting

Straight trash. Spent around $43 total shipped to house. Nothing but problems. Lasted a week. Won't pair, won't charge & weak sound when they did. Do NOT buy

1st purchase at Dicks today. Was very impressed by how organized and well run this store was. Saved a lot of $$$$ on my purchase. Will shop there again!

If I had read some of the reviews below - I would have never bought anything from Dicks Sporting Goods. I purchased an elliptical machine from them last week and paid for delivery and assembly. It was delivered by Select Express & Logistics, a very unprofessional and bad customer service company. They gave me a 3 hour window for delivery but failed to show up within the promised window. After a call to their customer service, I was put on hold for 9 minutes and finally advised that the technician would be at my home within 1/2 hour.

After assembly of the equipment, the technicians left the huge card board box and trash at my home and told me it is their company's policy to not remove the trash. Really - I has tens if not hundreds of deliveries over the years, just 3 last week by Macy's. The delivery persons always take the boxes and trash, clean up the place before they leave. But not with Dicks Sporting Goods and their substandard contractors.

I called the store and spoke with the assistant store manager, Ryan ( won't give me his last name) at the Huntington Beach, CA store but it was a complete waste of time. He gave me all kind of lame excuses, such as, they have no control over the delivery company etc etc. Hello management at Dicks - I don't know who you contract for delivery and don't care, when I purchase something from Dicks, I am dealing with you guys and you are responsible for my satisfaction.

Bad experience - please find another store for your sporting goods purchase - you will avoid a lot of headache.

Updating to say how happy I am your company has decided to take a first step in gun reform! Thank you for helping to protect our children! You have my business before others.

Went to the dicks in gainesville va to purchase a basketball, they had 2 that I wanted but it look like someone had returned both of them. Asked Michael if he thought they would give me a little discount, he said probably not. I go to checkout and I asked the young man that rung me up could u take a 1$ or 2$ off because it looks like someone used the ball and returned it. Micgael right beside him. So then the young man looked over at Michael and asked if he could do a discount, Michael says no that's how they come. So I said are yall on yelp they said yes asked for a pen so I wouldnt forget Michaels name. You would have thought by then they would have done something. Nothing. All I wanted was a 1$ or 2$ off. You would have thought I asked fir 50% off.
Shanna

Dora the manager was so rude and sarcastic she acted like me asking for help was way to much when I asked about a Nike shirt and told her the price was to high she said " you don't have to buy it" and then she walked away without me finishing. Gratefully the associate by the name of Gabriela helped me more than her own manager could I appreciated so much she helped me with what I needed and got me to buy more than what I went for she deffinetly has a lot of knowledge when it comes to working out and what you need if you go to dicks ask for Gabriela you won't regret it

It's a trusted genuine sports gear store where anyone can bought their favorite sports products. But its prices are little bit high than other competitive stores.

A bit pricey on the fishing tackle. Also, sales agents not that competent about fishing locally in Orlando. This store is located at 350 Towne Center Cir, Sanford, FL *******.

I I bought a four hybrid from Dick's Sporting Goods with no head cover spend all that money with no head cover and then it was a hassle to take it back poor customer service never shop there

Tried to return a defected shirt, the manager said I couldn't because the return policy says it needs to be in perfect condition. The shirt discolored, otherwise I wouldn't return it. Never going back to the Fort Myers store again.

I ordered limited edition KCChiefs Nike Pegasus shoes at 10am. Got email confirmation. Sadly at 6pm I got "sorry ordered canceled" email.
I got screwed. Bought a pair for my sister on nfl shop at 11am. Could have bought there had I known. No more available anywhere by 6 pm. Dicks Sporting Goods is dishonest.

Ordered an item and same day decided to cancel. Was told by customer service no problem just return or take to the store. Called again to make sure a crossbow was returnable as told. Then was told couldn't return had to contact shipperr. Did that and shipper stated Dickssporting had to cancel shipment. Called back and was told no return and didn't know what would happen if I sent back item. All thru the order process there was fast and free instore returns on every page never once was warned item was nonreturnable. Thanks for nothing

At Elryia Ohio Dicks sporting goods i worked at a store manager Ken made follow allmost every male black person who walked in. It made me feel so sickk and digusted i woyld always just inform them as to what they were doing. They would also make me work during my lunch break. They fired me for conflict of interst saying i can not fix bicycles, hired as a bike tech, sold shoes all day long with no bikes to work on. I admit I was pissed when they fired me but the idea of being used as a pawn in the game of racism for a large well known company still makes me sick to my stomach.

This behavior is totally unacceptable especially since the other customers weren't singled out...

Not good especially and now they lost my business...

Got a gift for my dad here around christmas time. Shipping was quick and the item was packaged pretty well. Don't see why i wouldn't go back to shop here

After buying your Field and stream gun safe and having it delivered to our home, we found out that Extra brackets & shelving are unavailable though your salesman told us we could get them through the manufacturer when we bought the safe. I looked at the reviews (which I should've looked at BEFORE & found out many people were extremely frustrated for the same reason). I had to go to the hardware store to buy more brackets and pay a Carpenter to make extra shelves. I would never recommend this safe to anyone. There was no customer service phone number and very limited information in the one instructional brochure enclosed in the safe. Anyone can sell. GOOD Customer service defines vendors who will experience long-term success by being honest and knowledgeable about their products and serving customers who have issues. A 357 pound gun safe is it something you can't throw in your car and easily return, so we were stuck with it and the additional cost of time and money to fit it so it could function as we needed. Dick's, Field & Stream and Stackon (the manufacturer) were all unresponsive and indifferent to queries about the brackets and the shelves. Buyer beware because when these companies have your money you're on your own if anything is wrong! Lesson learned!