Dick's Sporting GoodsReviews 298

Dick's is one of last sporting goods stores to survive. Maybe because they bought out all their competitors. First it was Galyans, then Sports Authority and who's next? Their prices are very high and their inventory is shrinking. I know this pandemic has caused havoc with supply, but they don't have much and the eliminated hunting dept altogether. I hope Academy Sports hangs in there

After ordering a pair of sandals on 3 July 2023 I have still not received them and have emailed *******@peachcher numerous times who keeps saying be patient, looking in to it and looking for another logistics company, sending another pair to replace the missing ones and despite my asking for a refund numerous times this has still not been done. The company has now changed names. Disgusting service. If I could give no stars I would. Appalling customer service.

On August 28,2023 my daughter and I went to DSG - we ordered her Nike shoes because they were in stock, just not at that particular store. We have yet to receive her shoes! I called and was told that the shoes were coming directly from Nike! If I would have known that, I would have just ordered them from Nike myself! DSG does not know when Nike will be shipping the shoes, they have to call Nike, wait 24 hours, before they will hear from Nike! This is a huge pain, we were told they were in stock, and that we would receive them on 9/5! Now, they don't know and they don't know when they will be shipped. Do yourselves a favor - buy your items directly through the vendor! Skip the hassle, the lies, the disappointment from Dick's Sporting Goods (DSG)!

I bought an item, it wasn't shipped in its original package and when I received it, it was crushed..

I ordered sneakers online and they arrived used and defective tried to return to the Saugus ma store and the manager called me a liar saying those could not be what I received and would not refund me. Poor customer service and defective used sneakers

Stopped at Dick's in Selinsgrove Pennsylvania on the way to the Little League World Series to buy a lawn chair just in case I couldn't get seating in the stadium. I was having trouble finding what I wanted so I searched and found an employee named Priscilla. She acted like I was bothering her, and was condescending and rude. I asked to speak with the manager and she laughed stating, "I'm the manager". I left the store and bought the chair at Wal-Mart. I'm done with Dick's.

Hola mi nombre es s williamfundora la garantía que ofrecen en las tiendas es una mentira grande porque yo compre un producto le compre garantía extra con un costo de $ 59.99 y cuando se me rompió el producto después de 8 meses me dice que no cubre de verdad nunca compren garantía el está tienda

Robert (route 4. NJ) made my day, he told me about a discount. Alway smiling, great person. He made great recommendations with a positive attitude.

As much as I loved shopping@ dicks sporting goods online, it's time for me to say farewell due to the fact that dicks sporting goods uses fedex smart post as their shipping carrier and fedex smart post continues to delay my packages sent through fedex smart post hub in ellenwood ga. I've ordered from dicks sporting goods twice recently and my first order I recieved my package shipped separately in four packages a month later with two items I'm still waiting to receive, the second order it's been two weeks now and I haven't received it yet either. Fedex smart post is a lower grade cheap alternative of shipping and they continue to steal and delay customer's packages for weeks and months and continue to put packages on the wrong delivery trucks and misplacing packages it's a mess, so I have chosen to cut tides from ordering from any website that uses fedex smart post.

Not only are they overpriced the customer service is awful. They are to busy talking to each other to wait on the customers.

I ordered from this place for the first time and let me say that they exemplify the phrase "You get what you pay for" Sneakers arrived either damaged, poorly manufactured, in trashed boxes that had the tops purposely cut off or all 3 conditions at the same time. I will never, ever patronize this business again. I will spend the money from now on for quality because getting trash like this is definitely not worth it. Reputable companies have awesome sales and guess what they don't compromise quality control in the process. Cheap is not better trust me I am a true bargain shopper but I won't bargain getting quality for my hard earned money.

I made a purchase today and selected same day service. Dicks use Doordash for same day delivery. Doordash emailed me that my order was delivered. It wasn't. I never received it. I contacted Dicks customer service and waited on hold for 90 minutes. I got frustrated and hung up. Dicks finally refunded me for my purchase but told me that the delivery charges and tip are not there responsibilities. Even though I paid for the delivery and tip on Dicks website. It was the worst online experience I ever had. Dicks should really look at the service the online division is providing for its customers. As more and more people are shopping online. If I can give this experience less than one star, I would have.

Dropped bike wheel off and told it would be 10 days. Heard nothing. Called twice and no returned call.
Went in store six days later (total of 16 day) and found wheel against wall with nothing done. Complained to Levi (apology) and Pete the manager (another apology). Pete offered "expedited" service but admitted the repair might take another two weeks. So much for expedition. I was offered shallow apologies with no suggested action. Truly disappointed in customer service. Took wheel to an independent shop for repair.

I paid 250$ for white glove delivery, they delivered the item at the door and could not install the item. And they refused to return my delivery fee. This is absolutely in acceptable. Sorry Dicks but you lost your customer.

ORDER NEVER SHOWED UP AFTER BEING TOLD IT WILL FROM CUSTOMER SERVICE. 0 STARS NEED GIFT SO ORDERED ONLINE TOLD IT WOULD MAKE IT IN TIME,BUT NOPR NECT DAY I GET EMAIL SAYING ITS CANCELD,DO NOT OFFER A SERVICE IF YOU CAN NOT FILL IT, BEING A MILLION DOLLER COMPANY WE CAN WRITE ALL THE REVIEWS IN THE WIRLD AND CORP, WILL NOT CARE BECUASE IT MEANS NOTHING. BUT IT SHOULD,ITS SAD CUSTOMER SERVIVE MEANS NOTHING...AMAZON HERE I COME. GOOD BYE DICK

The young lady at the desk was almost scolding me for having to return my item.If I can find what i need somewhere else that is what I will be doing

Ordered 4 river float tubes needing them shipped to me using Paypal for payment. Two singles and a double with built in cooler. I am 115 miles from the closest DICK'S. They were missing the patch kits and the rope for the double was about 4' short. It was going to take a trip to town { also a 45 min round trip} Called them the next day and was told they would credit me 30.00 on my next purchase for the price of replacement items in town. I waited for 4 days and checked my account and nothing, so i called and was informed they didn't have a record of the phone call or a note that described the conversation. And told me if i wanted to ship them back at MY expense they would issue a credit not including shipping. That's almost 40lbs and would cost 60.00 to ship because i would need a tracking number dealing with these kind of people. I now know why they named their store DICK'S. They are total DICKS. First and last time dealing with them.

Ordered two watches through their website but I never received my order.when I emailed them they said they'd been sent and that was the last I heard from them,after 4 follow up emails I've just been blanked,
Terrible service and appaling after sales from Sily who seems to have dissapeared of the face of the earth.