Dick's Sporting Goods

I just purchased an addidas soccer ball with a sticker price of $15.99. Rang up as $17.99 asked why when sticker clearly shows $15.99. Was told that the price is what register says not whats on the item. Will not be recommending or purchasing here again. Don't know what world they live in but where I'm from the sticker price is the price.

After ordering a pair of sandals on 3 July 2023 I have still not received them and have emailed *******@peachcher numerous times who keeps saying be patient, looking in to it and looking for another logistics company, sending another pair to replace the missing ones and despite my asking for a refund numerous times this has still not been done. The company has now changed names. Disgusting service. If I could give no stars I would. Appalling customer service.

I bought a very nice TaylorMade driver as a Christmas gift this year. After about two dozen swings the head dislodged, which was surprising enough. I returned the defective product to my local Dick's for an exchange (with receipt), only to be told that Dick's doesn't perform repair work and that I would have to take it up with the manufacturer. I will, without question, take it up with TaylorMade but will never spend another dime at Dick's. I refuse to do business with a company that doesn't stand behind the products they sell and support their customers. With the competitive nature of today's retail environment it seems as though Dick's is looking to go out of business. That's unfortunate as I've been a long time customer of Dick's but as of now that relationship is over.

Thank Gd I have a record of the return label they claim they do not. Tracking shows delivered but they still claim it does not show in their system 6 weeks later. I have emailed chatted and called. It is a full time job trying to get a refund for something I returned. I would never buy from them again!

This is my second Dick's order to never arrive. The order doesn't show up in my account and when I try to track the order, I receive an error. When I talked to a rep she told me they switched the shipping to same day delivery and it was on the way. It was not.I did not want same day delivery due to the huge problems I had on my last order. I am sure I will be spending more time on the phone trying to get my money back.
Last time, since it was a same day delivery order, they made me call DoorDash (a 30 minute call) and then call them back. I still never received the refund on that order nor did they credit any of the points back as promised. Avoid ordering anything from this company's website.

Order shoes for my son online because we could not find in store and they sent me a used pair of shoes that was visible warn and terribly packaged. They do not stand behind their customer service and I can't return because the shoes look worn but we didn't wear them!

Dick's Sporting Goods is a piece of $#*! store. I ordered a boat, it took over a month to never receive it. I was sent four of them and every single one that I received had forklift punctures in it and was unfloatable. So they were put back on to the truck. They don't care that wasted a total of five boats. Wasted shipping charges. Will NEVER deal with Dicks stores ever again

Dick's Sporting Goods in New Jersey no longer sells Hunting equipment.
The salesman I spoke to informed me that earlier this year "everything hunting related was removed from the store." He suggested that I order online, or travel out of state.
Both options are not acceptable.
I would suggest Dick's remove the word "Sporting Goods" from their name and change it to "Sport Clothing", but they don't sell camouflage or hunting orange.

I placed an online, confirmed pick up order (usually ready in under an hour according to their website). After driving to get the it, the item was out of stock. This was met with unapologetic and rude customer service, telling me I would eventually get an email about the order being canceled.

This is the return policy of the Mason Ohio location.

Dick's Retail Rep: "If you don't want to wait in line to make a return (there were 100 people deep), you can just leave the item here."

The customer (me): "But I need a reverse of charge on my credit card, how will you do this?"

Dick's Retail Rep: "This is the best we can do."

The customer (me): "Huh?"



Phone Rep: "I don't know who you should speak with, and I can't find a name or number for you. I'll connect you with a supervisor in Customer Service."

The customer (me): "Do you have a number to the home office in Pittsburgh?"

Phone rep: "I work in Utah; I don't know. I'll connect you to a supervisor here."

10 minutes later and still on hold, I hung up.

Now I know why the store service is so bad. This is their customer philosophy. Good to know. You won't see me again.

My experience with Dicks sporting goods was so bad, it would take an hour to write & read it.

Let's put it this way:
Their managers were even complaining.

Dicks sporting goods is the worst place to buy equipment for any sport.

I literally drove and hour and a half to go shopping. I bought a sweater for my husband. Was going to wrap it for christmas and they left the ink thing on. When I called, the dumbass response I got was bring it back. Or send it through the mail. How about your employees do their job right. Now my husband has a shirt he cant even wear.

I just spent over 1,000.00 for a treadmill and went on line to purchase an extended warranty. It took longer to correspond with the online chat person, who did not seem to understand anything I was asking, then it did to research and purchase my product. I never received an answer and still will have to call tomorrow. OMG, I would have never purchased this product from Dick's if I was aware.

My experience with a gentleman at the shoe department was amazing. His name is Mitchell. He helped me find the perfect shoes for me. He had to go through a bunch of shoes due to the fact that I have very small feet for an adult woman. He was patient and knowledgeable about different training shoes.