Digital Supply USA

Horrible company that does not honor their lifetime warrantee. Run while you can. Buy a better quality screen that won't go out in 4 months. & they won't honor their lifetime 100% guarantee warrantee when the touch screen stops responding.

After spending $300 on a replacement screen, and receiving the wrong coloured frame with the screen, not only did they refuse to send me a correct replacement screen, but I had to make a huge he stink for over a week before they would even give me a return label to send it back like their website claims they do! They REFUSE to send me the correct order! I won't rest until everyone knows about this crappy company! Every person who gave this place 5 stars I believe are lying for the company! I'm appalled!

This business cheating people!
I ordered a note 8 lcd screen replacement. On their website there was samsung service pack photo and it was saying oem quality. It came with unbranded box with a Chinese product. Touch screen was terrible and had dead spots and sort of stains.
Now I've been waiting for a month to get my money back but they just don't refund it... they also show only 5 star reviews on their website... i can't believe this!

I ordered a new screen assembly for my iPhone 7 Plus listed on their site as "OEM Refurbished" and the most expensive one they had. The first thing I noticed is that it's clearly not an OEM screen... In a side-by-side comparison w/ the original OEM screen that I'm replacing, it's obvious that this is a cheap knock-off. This wouldn't bother me if the screen worked properly. It doesn't work properly... it's constantly going non-responsive or "freezing." To get it responsive again I have to click the screen off and back on. The phone worked perfectly before this, and the install was meticulous. Their canned response to me was... "it's dust," "it's a damaged ribbon cable," "it's the phone." All of which is BS... The truth is it's this cheap junk that they're advertising as "OEM." They said I could send it back to them (on my dime) for an "evaluation" which will take up to 14 days. This has been a complete waste of my time and money. I HIGHLY recommend spending your money elsewhere.

I never received product and the email contact that they give on their website was is not valid. I have started a claim with my bank in an attempt to recover the funds but I would recommend not doing business with them

Send email explaining how i paid for 1 to 2 day shipping and item is on day 4 and still not shipped. Explained I wanted a refund on shipping and this is their response " Hi! It looks like due to the billing information you provided the system had to do an additional review before order processing. Your order is now on its way and should arrive very soon. Thanks!" No mention of refunding the extra 25 i paid for shipping. Just a lame excuse and still no TRACKING number

I have no idea how this company has earned 4.3 star review. Check out the better business bureau website. You will learn quickly the type of business they are. https://www.bbb.org/us/mo/kansas-city/profile/online-shopping/digital-supply-usa-**************/complaints

They lie and cheat the customers out of their money by refusing refunds with false claims of damaged returns!

I requested a change to my shipping selection and received a response in less than 15 min. They also changed and upgraded the shipping for free on an already very affordable purchase. I will buy here again

Don't deal with Digital Supply USA. If your order gets messed up, they won't help you out. I ordered a battery for my Samsung Galaxy Cell Phone. I wanted 21 days for the product to arrive. They provided a link to USPS showing that the product was delivered the day before. The problem is, nothing was relieved. I contacted Digital Supply USA customer support and their reply was "Tracking shows the order has delivered to the requested address. Therefore they will not allow us to file a claim" They offered a $5 coupon and free shipping.
I'm not willing to pay for the product again and wait another 21 days for deliver.

Was leery to get after market screen but it worked perfectly! My only issue was the instruction video emailed to me was for a complete tear down of phone. You do not need to remove battery or back camera to install this screen.

I have ordered twice from this company in the past two months. After each order, in which I used different credit cards, information from both cards was used fraudulently afterwards. I was seriously inconvenienced as a result of having to cancel my bank card while traveling. Currently, some POS is using the latest Credit Card Information to order from TACO BEUNO. This company has rats in its works and I will never order again from them. The 1st attempt was over $700 at Home Depot (online). The 2nd attempt has put $50 on hold on the second card. I am currently trying to reverse this charge.

I should have done a little research before ordering from this outlet. They sell substandard cheap China products, they send out the wrong items when trying to return the product back they make it very complicated by shipping to different address and they sit on your refund forever until you send out a nasty email and finally they do the refund, but not the full amount. It worked out for me to be able to get the full refund because I paid with PayPal and had to get them involved. Be aware and do a little homework before ordering with them.

I ordered a replacement screen and back glass, 4 days and no shipment. I then ask to cancel the order and the charged me a $17 Fee. Their site says no restock fee:

* No Restock Fees - Our competitors charge restock fees because they know you will be returning their inferior products)

They didn't even ship the product but charge a fee? B. S.!

I am going to file a claim with Paypal for the fee.

Never going to use this place again.

Bought a Galaxy S9+ frame LCD with expedited shipping (+~$17) on Sunday night, and it shipped Monday evening. USPS took about a week, and I'm assuming the transit was solely on USPS to improve.
Device ("Premium Refurbished") LCD cable socket was seemingly bent or otherwise not giving that light "click" to know a connection was made.
Only after this did I read their return policy - and it is murky. Orders after 5/29/19 are apparently subject to different return policy than those before 5/29/19.
"Only unused items in their original packaging may be returned to digitalsupplyusa.com. Use is defined as any attempt to install, open or use an item. Inspect your products carefully upon receipt, we highly recommend you test the item before installing it."
How can it be tested without handling it (ie with a phone)? I'm sure it's a common policy, but the site layout confuses me.

Sent item back, unused and in original packaging, and only received $117 out of the $155 purchase price. Stay away from these scammers. Took 7 days after return was recieved to get refund, and that was after I contacted them. Amazing they are still in business...

Ordered a screen replacement kit for my iphone, Didn't need it. Sent is back. Refund didn't show up. Had to contact them to get it. Then when it did post to my account, It was short $10. Beware! They advertise 100% refund, no restock fees etc. NOT TRUE. Never deal with again. If I would not have contacted them. I would not have even gotten a portion of my refund back.

I order more than 3 days ago and paid almost 20$ for fast shipment expedited and still, they don't provide me with my tracking number. They said it was a problem with the billing addresses. I saw another review with the exact same words. Then I replied that I wanted the tracking number, they read the text and never replied to me. This company and their customer service are terrible. I suggest you avoid them at all costs. I'm asking for refund of all my money and they can keep the product because hasn't been shipped. Still no response. I'm giving a Satr because can't give 0

So their website says all over:" * LIFETIME WARRANTY - 100% Guaranteed - We are able to offer this because we have superior quality) "
It's a sham. A total sham. Now they are telling me that "if you install it then the warranty is void". Installed a new screen and it crapped out within months. Terrible quality. No wonder they are cheaper.

Paid for next day shipping and got ground shipping. The package showed up a week later have the receipt and says next day shipping stay away from these people bad in business and they are blaming me for this after i sent the receipt with proof that i did pay for next day shipping.

I put in an order for products on June 2,2023 and was charged for my order but, never received delivery of my order. When I tried to contact the company by phone I was directed to a web site that is defunct. Looks like I was bilked out of $115.
My one star rating reflects the fact that there is no 0 star option.

Purchase the wrong item. Asked for a refund. Was instructed to send the item back on my dime. Did so and got the confirmation that they received it but didn't hear back for a week and a half. When I contacted them, they claim that I have to contact their payment processor Paypal to workout the refund myself. Paypal says the company should be doing this not I.

Horrible experience! Their site has fake reviews and they use a fake customer representative. They mailed me defective items and wouldn't keep there word on exchanging or refunding. Please don't use them! They don't care about the consumer! Use platforms like amazon or ebay because there will be mediators for issues such as this.

The site sells parts for sell phones with the claim "Easy Repair" instructions! Everything you need to do it yourself! I received item (screen replacement for mobile phone) and no instructions were included. I checked the site and it just said search on you tube for videos. I e-mailed them and they gave me written instructions no pictures of a different model phone and said this may help. They conveniently charge a restocking fee and they have a "F" rating on the BBB. Don't make my mistake!