Digital Supply USA

Beware. Your order will never arrive not will they ever respond to your emails. You will never receive a tracking number. You will however have your inbox filled with promotions from them. Beware. Most useless and thieving company i ever purchased from located here in the USA and people wonder why we order from china instead. Useless American unpatriotic company.

I contacted them multiple times to determine how a rectangular pice of plastic was supposed to work with the repair and all I received was a vague answer to another part. I tried multiple times and still don't have a clear answer as to the thermal pad. Additionally, there are three YouTube videos that they rely on to provide instructions that have been taken down. No response on those.

Digital Supply advertises with a lifetime warranty due to their superior quality.
I did order a iPhone XR screen replacement and installed it. Worked fine for about ten months.
Then the screen lost colors. First intermittently then permanetly.
Installing the old cracked screen proved it is not a connection issue (old screen still worked, just cracked glass), but evidently a defect with the replacement screen. When opening the phone to remove the replacement screen I found multiple loose screws inside all coming from that replacement screen.
When I inquired for a replacement with Digital Supply per their lifetime warranty, I was told that the warranty ends once the screen is installed. I argued that it is not a lifetime warranty then.
Digital supply refuses to honor their advertised warranty, by sending a replacement or issuing a refund.
IMHO that is false advertisement and deceiving customers.
Will never buy from Digital Supply again.

My first and last experience with this company. I ordered a replacement glass, digitizer and frame OEM. Horrible service - paid for expedited shipping DID NOT SHIP said they had a glitch in their system. They did promptly refund my money when I asked.

I ordered a Galaxy note 5 digitizer 2 weeks ago and was sent a defected item... I made a return to the initial distributor of the item, I contacted them and they received a return and sent the credit to ppl that sold it to me... I asked for either a replacement or refund and now they won't reply my emails... I've been robbed of my hard earned money by what is suppose to be a legitimate business. This is the type stuff that makea me wary about ordering products online...

I ordered an iPhone 6 Plus premium screen and waited two weeks for it to arrive only for a screen half the size to come in the mail. I can't use this small screen for the 6 plus so this was a complete waste of time. Their prices aren't bad though.

This company is the WORST to deal with, from their F rating from the Better Business Bureau due to a pattern of complaints to the fake reviews they post everywhere. Buyer beware! I made an order and they didn't refund my money.

Glad to have the glass and all the tools to do it. I would say the only complaint is the suction cup that comes with the tools. (To flimsy to get a good suction on anything) but overall love the product.

I order something and return back to them because it was not the right thing and I return it back to them. They did not give me my full refund and not to mention of refunding the extra 8 i paid for shipping Just a lame excuse. Don't order for them

This company will take your money and if you want a refund will accept and give you return instructions but what they wont do is refund your money they will ghost you and you will be out your money and the product that they will probably just sale again.

I didnt receive my package, instead it was returned to sender. They wont respons on my mails, i have paid for expedited shipping but after 1 month still nothing. For me a very bad experience, i think they are a scam or they dont know how to run a legit business. I try to get my money back trough paypal now because of no responsfrom seller. Stay away and spend your money elsewhere, you are better off then...

Use Gadgetfix.com, their supplier for less money, new products, and better service. On their site they say they send new in box and have easy returns and supply the return label. They sent me a return address label...

If you order from this website expect horrible customer service. I ordered a screen from this website and they forgot to ship it to me. I emailed them a month and a half later asking if they forgot to send my screen and if so to just refund me. Instead they ship me out a new screen which I recieve a couple weeks later... so I recieve a screen more than two months later after ordering, i ask for a return shipping label so I can send it back since this is there fault in which they reply I have to provide all that...

Very satisfied with product, yet however when I paid for the expedited 5 to 8 day shipping... They did not recognize and sent it on the slow boat instead... It took over a month to get here

I ordered an iphone7 LCD screen replacement toolkit and an iphone7 glass protector screen i chose the expedited shipment and supposedly according to the USPS tracking link it was supposed to arrive monday i checked my mailbox it wasn't there then the next two days later i checked and my package still wasn't there. I contact customer service through e-mail and the only thing they could tell me is that my family or my neighbors took it and honestly i do not know anybody in my neighborhood that would take things and my family would have gave me my package but i know they have something to do with my package being lost this is poor customer service and i know they won't issue me a refund or replacement from my original order. You're better off paying $99 from a professional at an ifix store it's expensive but better to do that than ordering from this website. This will be the final time i get anything from this website even if the prices are cheap.

I ordered a Note 9 Digitizer repair kit which comes with a Note 9 Digitizer and LCD screen. You can buy a repair kit to come with it as well which I opted to do. When it arrived it came with only the digitizer (frame back portion) and the repair kit. It had no screen which is half of the problem with my phone. I tried to get ahold of customer service but they only have email which takes a while for them to respond. I informed them of what happened and they advised I return the product and attached an RMA number but no shipping label. So now I have to pay to return a product that didnt come with everything it should have to hopefully get a return credited. The person who responded to my email seemed like they didnt even read my response in its entirety. Just use another site. I dont recommend this one.

Do not buy from these crooks. I've been waiting for over a month, and my order still has not come in. I've sent them 3 emails, and they will not even reply to me!

After several days of charging and recharging the battery now last all day. You need to charge it every day but I guess that's normal for a smartphone.

They sell poor quality products, then returns are a hassle. Their returns policy page repeatedly talks about lifetime warranty and no-hassle returns.

Their lifetime warranty only applies to screen replacements BEFORE you OPEN the box, which is insane. Basically if it breaks on your shelf they'll cover it.

It states they'll send you a return shipping label, this was not the case for me. I paid $14 to ship a screen back to them.

They refund based on the current price of the item OR the purchase price, whichever is LOWER. Insane shady business practice that they're probably making a ton off of because people keep returning their garbage products.

I had to reach out after my broken item was delivered to get a refund, then it was less than what I paid. If my refund would have been processed when they got it, it would have been more. Also they refuse to refund the shipping cost to me.

I will be filing a claim and trashing the reputation of this site as best I can. They are criminals taking advantage of people.

Quick response to email, all in all a good buying experience. Maybe if it had been in my cart overnight, but it honestly felt a little pushy with how quickly. Llike that any more

Hiw they have this low a rating us beyond me. They were so good that I'm rightting this almost a year later just because I saw this and thought it nuts they were super helpful knowledgable and it came so fast I feel bad I didnt write sooner

They must get their products directly from the manufacturer bc they have the best pricing, quality and return policies.

All 6 of my orders have been good.

They never give me my package and the last email they give me January 13 I've been eating since dec 29 and they still didn't and it's February 9 my word and your word I got a XR screen for 45 dollars so