Digital Supply USA

Have 0 complaints about product or time it took to arrive. Since the LCD screen came in last week I've already made another purchase. Thank you digital supply!

The screen was great. The shipping was not. Standard shipping takes weeks so paid for the expedite shipping 1-5 days. Paid for it on 6-19 says the expedited shipping comes with shipping updates never got any updates I asked about that in a email around 9pm on 6-26,6-27 at 7am they sent a tracking number. I recieved the screen on 6-28.

Good product, never gave me shipping updates until I asked but they replied FAST.
Shipping was slow- MAY NOT OF BEEN DUE TO THEM- I dont know.

I placed an order on Sep 29 which was continually back ordered and DS USA could provide no ETA for the product. I found out about the back order only because I followed up after a couple of weeks. Then I repeatedly followed up for status and usually after a few days got a reply the item was still out of stock with no ETA. During the back order period I received numerous emails asking me to rate my purchase, asking how the item was working and letting me know there were only a few more in stock. The site showed the item was still in stock. I pointed all that out in a few of my follow ups but got only excuses. Finally on Nov 25 I cancelled the order and the next day received another email that the item was in stock. SERIOUSLY? I reordered and after a couple of day's followed up and was told it was en route. I followed up today again because the DS USA site showed the order was still in process but should have shipped if it was "en route". Today I was told what was meant by en route was that the order had been sent to the warehouse for processing. In no world is that "en route". Now because the order won't arrive in time for my need I'm told I'll need to pay to ship it back. The WORST experience, although since ordering from this company I have found numerous bad comments on Reddit and elsewhere so clearly the high rating on the DS USA site is because they must remove bad reviews.

THE WORST BACKWARDS company is an understatement.
My screen arrived damaged/didnt work (iPhone XR screen replacement kit) and I was not offered a refund/replacement because of the reason 'LCD damage'. No s*** that's why I returned it.
The screen was professionally installed by uBreakiFix (i watched the guy install it). Poor customer service. So, like any customer that just wasted $60 for a screen, I wrote a review on their website and what do you know! My review didn't post. Hmm? I wonder why? So I did a little "research" and a found out that MORE THAN half of their reviews are fake on their website and were just written in by the control panel of the webhost, furthermore when actually posting a review it goes through a filter 'algorithm' for lack of a better word and then sent to a 'admin based reviewer system' where they pilfer through and accept less than a handful of reviews that make them sound good. So if you write a poor review they block the review from posting. NICE lol. (I will not disclose how I found out this info lol not sorry)

You could compare this company to the year 2020, a dumpster fire.
If I could rate 0 stars I would, because I cant see myself giving any stars to a trash company that scams their rate system or that doesn't offer a refund or replacement for a screen that was broken on arrival. Every aspect of this review is truth and nothing but the truth. #truth hurts

Had trouble finding the correct screen and battery for my phone. Found it quickly and easily on digItal supply, and at a good price.

I bought a few things from this company, then the wristwatch lcd did not work, I sent it back I still can't get my money

I have made 2 orders with Digital Supply USA. The first was for a screen replacement a few months ago. After a month of not receiving it, I contacted customer service. They did send one out immediately that I got it a few days later, but it was over a month after my initial order. I thought I would give them one more chance and ordered another screen replacement over 2 weeks ago. I keep getting emails saying that I should have received my order and that my time to review the product is running out. I emailed customer service and got this automated response "As a small family-owned American business competing in the global market we value and encourage our team to spend time with their family at the beginning of the year. We allow CUSTOMER SERVICE team family time until January 13th. At that time the team will be ready to handle any issues you may have. Simply send us a message on January 13th and we will be happy to handle it for you. FYI- THE SHIPPING WAREHOUSE IS OPEN. THEY ARE SENDING OUT AND RECEIVING ORDERS LIKE NORMAL. Thank you... from our family to yours!"

What the heck? I'm all for giving employees holiday time off, but I think Jan 13th is a little excessive to have your whole customer service team off. What about your customers? There is no way for me to speak to anyone. I've given them enough chances. Next time I will go with Ebay! I also left a 1 star review on Digital Supply USA website, but it is not showing up in their reviews. They are only showing the good reviews.

The best Pricing and quality. However, shipping does take atleast 2 days for delivery. They are more geared for wholesale.

Bought broken iphone screen they blame me that I damaged the screen becaerful very professional thieves.

This is a business and out of the many screens were have purchased we have only had a problem with one, which they took care of.

High quality product. I was able to install the part in minutes. In fact, I'm writing this review from the phone.

I placed an order and was sent the wrong item, I was told "per our shipping policy" that I was responsible for paying to send back the wrong item if I wanted my money back for the item I prdered.

Refused to cancel order minutes after I placed it. Then refused to refund my payment a month after I returned the screen. Very shady business.

You can't beat the Prices, Return Policy, Shipping, or Customer Service. I wanted to know if they ship to Canada and Tracy in customer service said they only ship with in the USA.

Shipped promptly and the pricing was great. Was a rather hard repair but due to the inexpensive cost of the screen it was well worth it.

>comes with tools.
>replacement was quite easy.
>packaged very well.
>my phone is working perfectly.

Awesome Battery that do exactly as they are supposed to. Which is the best you can get with repair parts.

Need my vitamin which y'all take out the money from my credit card no email I need my vitamin now it's been 2weeks no email

Ordered a iphone screen replavement, they charged me but NEVER received the product. This was 3 months ago, This company is a scam.

DS USA mistakenly sent the INCORRECT part and Tracy (of DS USA) LIED about refunding our return shipping costs for DS USA's MISTAKE. DS USA also was LATE in shipping (the WRONG part) and was LATE in refunding the cost of the WRONG part. DS USA did not provide shipping updates. DS USA did not refund to ship the wrong part back. SHOP ELSEWHERE!
Timeline:
2020/02/14 Ordered phone screen+frame.
2020/03/03 Item still has not arrived. DS USA website is not providing shipping updates.
2020/03/03 DS USA (Tracy) 'dispatches' a replacement. DS USA does not provide tracking.
2020/03/15 DS USA sent the WRONG part. We ordered screen+frame as advertised. DS USA incorrectly sent "Screen-NoFrame". DS USA made the mistake so we asked for a prepaid return shipping label. DS USA (Tracy) wrote Company Policy does not provide prepaid return shipping (even though DS USA made the mistake) but Tracy also promised, "We would be happy to refund the shipping upon return." We insist on the full refund + shipping costs.
2020/04/13 DS USA still hasn't sent our refund 4 weeks later. DS USA (Tracy) investigates.
2020/04/14 DS USA (Tracy) issues refund for WRONG part only and refuses to refund the PROMISED return shipping costs (company policy). So Tracy LIED earlier. DS USA made multiple errors/delays and we paid for THEIR MISTAKE. DS USA does not respond to our emails now. They are at fault. Shop elsewhere.

I placed an order on 09SEP19 and expected regular updates (since I clicked on their "Keep me informed" button that was supposed to text me updates). By 07OCT19, I decided to send a quick message to customer service to find out some sort of status (since I didn't receive ANY type of update, much less know if they even received the order). The response (from "Tracy") was, "The system shows that the item shipped out successfully but you should have received it by now. It may be lost in transit. I have dispatched a replacement to you. It should arrive soon." No kidding (that was a cut and paste of the original message sent to me. They had NO tracking number. There was NO follow-up with me, and then the galling response of "It should arrive soon." When I asked for a specific day it would arrive and a tracking number, my message was ignored. ONLY after filing a grievance PayPal did I get a USPS tracking number and anticipated delivery date (BTW - After they received the notice from PayPal, it took only TWO days to get my order - things that make you go, hmmmmm). It doesn't stop there... I placed another order (not by choice, but forced to use their site) and sent a message to customer service the next day to ask the status of the order (in case it "got lost" again) with three questions:

"1 - Is order #******* in your system?
2 - What is the expected time to ship it from your facility?
3 - What is the tracking number and when will you send me this information?"

I just got their response less than an hour ago and here it is:

"Hi! Due to your high expectations and the feedback you previously gave us I have canceled the order and issued a full refund. This will give you the freedom to find another supplier that is a better fit for you. Thank you!" No kidding! Another cut and paste from their message.

I don't recommend doing ANY sort of business with these people. Apparently, asking for tracking information, keeping a client informed and providing good customer service is too much like work for them. I placed an order with a different company and was IMMEDIATELY given an order status and tracking number. I'll NEVER go back to these people again.

If it were possible, I wouldn't leave them ANY stars - THAT'S how bad they are.