DISH Network has a rating of 1.1 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DISH Network most frequently mention customer service, year contract, and local channels problems. DISH Network ranks 25th among Satellite Television sites.
We've had Dish Network for about two and a half years the price goes up I negotiate it goes down then it goes back up it's supposed to come on your phone it should be like Dish anywhere they say but the phone part of it sucks overall I think it's just crap for the amount of money that they charge at the end of this next contract I'm guaranteed I'm going to cancel it and I'm just going to do online streaming this is I've dealt with them for so many years and it's just to the point where it's just not worth it don't do it
Date of experience: January 12, 2023
Dish network is the worst satellite service in the world it starts to sprinkle outside and you lose cable right now you can't even get a hold of customer service I have tried for the last few days trying to get a hold of Dish Network and nobody wants to answer the phones I would not recommend Dish Network to anybody
Date of experience: March 12, 2023
DISH TV refuses to drop RT (Russian TV) which is owned by the Russian government. Money made by DISH from RT goes to Russia which buys bullets and bombs that kill thousands of civilians. Directv has already dropped RT, but DISH has not. Appalling and un-American. Blood is on DISH's hands!
Date of experience: March 3, 2022
My mom canceled service back in July 2020 so they cut off the service. She had no channels coming thru the dish box for over year. She called again September 2021 for new service, got added on a promotion of about $50 per month. I checked her account january 2022 and Dish had been automatically deducting a monthly payment of $54 since 2019, never canceling the account in 2021, only canceling service. She also was paying $91 per month since September, no promotion added. I talked to 2 reps and a manager. They all said she had service and they couldn't refund any money. I canceled service. STAY AWAY FROM DISH! THEY PREY ON THE ELDERLY!
Products used:
Dish box
Date of experience: February 10, 2022
I know all satellite TV is expensive. Please explore ALL OTHER OPTIONS! Signing up for Dish Network was the easiest thing we have probably ever done. After paying for it for over a year, we decided that we never watched the dish, we used mostly streaming. Trying to cancel it was like trying to write a thesis in one night. 57 minutes on hold. When John finally came on the phone, he just wouldn't give up. He kept telling us that he had to wait for an agent for him to move forward with the cancellation. He wanted to know the weather, 5 times he asked us what we liked about dish, now he wanted to offer us a reduced priced package. We told him SEVERAL times that we don't watch TV, to please cancel. Finally, after 1 hour and 20 minutes, asking our address again, he said he was shipping return boxes to us. Now we will see if we get them. Oh, and they offered that greatly reduced package if we stayed but charged full termination fee because our 2 years wasn't up. Be careful people. TV isn't worth it.
Products used:
Satellite TV
Date of experience: September 7, 2023
Terrible customer service and constant unresolved issues. No 24 hour helpline. Definitely Do Not Recommend Dish! Currently paying for a service I'm not getting and Dish could care less!
Date of experience: July 19, 2023
Stay away different price every month constant battle play same shows all the time never change up tv land worst play same movies all the time please don't give your credit card number
M
M
Date of experience: November 20, 2023
DISH NETWORK ARE SCUM BAGS
Forewarned is forearmed.
I don't recommend DISH NETWORK.
Had 2 different installers in 3 days. It still is not working.
Installers not showing up on appointment dates, when they show up they don't have the expertise to get it to work.
Takes an hour for them to get on the phone, if your not disconnected first.
DISH will NOT let me cancel without paying a $500 fee and I have had this system 3 Days.
DISH is not able to use my email address because their computer says it is invalid, therefore I am not able to contact them via internet because DISH NETWORK'S email says my email is invalid. If I need to talk to DISH I have to call and WAIT an hour for someone at DISH to pick up unless it hangs up and then I have to call back and start all over again.
I have had the same email address for 30 yrs
2 years with these scum and I am gone.
Just wanted to $#*! and complain and hope you don't mind. I also wanted to warn you away.
Date of experience: October 28, 2023
Do not ever consider Dish as your TV provider. Their support comes from over seas and their customer service is the worst in the business.
I had their service for just 13 days with the service going out for 4 of those days. Rain SHUT IT DOEN twice and I lost service because of their equipment for 2 days. Customer service tried to fix it for 2 days telling me it was a programing or equipment problem.
Because of the lack of reliability, I asked to cancel my service. They apologized and told me I would not have to pay any service or CONTRACT FEES. The service was canceled and all equipment was mailed back.
1 month later I was charged over $500 for cancelation and contract penalties.
I contacted them and basically they told me they had no idea about anything about the above.
If you are dumb enough to except their service, DO NOT use credit or debit cards for their monthly payments.
Tip for consumers:
Do not use Dish under any circumstance.
Products used:
Dish TV
Date of experience: November 26, 2022
We have been "loyal customers" of "Dish Network" for eight years we finally came to the conclusion that we needed to financially just reboot everything financially so we called "Dish Network" on yesterday to cancel and we were literally HARRASSED when they transferred us over to the "disconnect department somewhere they've claimed in South America but we were literally bullied and harassed to cancel our service and then this morning on July 15th 2022 someone called from a 1)833 number and wanted our credit card information to finalize the last bill people please be careful please be careful SENIOR CITIZENS do not give out your credit card information to anybody calling you over the phone please be careful especially when you try to do business with Dish Network and you try to cancel. PLEASE NEVER GIVE CREDIT CARD INFORMATION TO ANYBODY CALLING YOU.
Date of experience: July 14, 2022
I jad been a customer of Dish for 16+ years. In April my receiver had to be replaced and clearly and repeatedly stated that I could not afford an increase. Well, it increased after I was forced to get the Hopper system. This system did NOT provide the same service as the one I had used for all those years.
Shortly after the system was installed I came down with Covid. I have other health issues and Covid was very hard on me. I ended up with Covid heart, which will keep me from going back to work, So I am on a very limited income.
I called and cancelled the service. Within two weeks I received a bill for $450 for "early" cancelation, I called customer service and was told by three different CS reps that my account would be credited after they received their equipment. I got the shipping label and sent it all back. I even got emails stating they received it,
In the mean time they placed a $400 charge on the credit card that was required to have the service. I called and was told again that in 7 to 10 business days, that account would be credited.
They was 3 months ago and I have lost count of how many phone calls to CS. Still no credit. Today I got another bill for $30.55.
I would NEVER get this service again and highly recommend that if you are thinking of obtaining Dish service that you look at other services
Products used:
online streaming and an antenna
Date of experience: October 22, 2022
I paid for a package that was supposed to hav 190 channels. They were in negotiations with some other companies and I was told to contact the company and ask for them to
Date of experience: January 1, 2022
No signal & cannot get an appointment for a tech until May 16-today is April 19. Live in a remote area, pay a high monthly rate for Dish & stuck in a contract.
Date of experience: April 19, 2022
Their
Customer service has a lot to be desired. We have been spending days trying to have our issue resolved with no satisfactory outcome.
If you have another choice for TV service, TAKE IT..
Date of experience: June 12, 2023
Do not go with Dish Network they have horrible service it starts sprinkling outside and you lose your cable and it takes forever to get it back if it comes back I would not recommend Dish Network to anyone
Products used:
Dish Network has trash service
Date of experience: May 7, 2023
Called to cancel service. The account holder my father passed away I explained this to them. They then asked to speak with him. WHAT! THEY REALLY ASKED TO SPEAK WITH A DEAD PERSON. HORRIBLE CUSTOMER SERVICE.
Date of experience: January 11, 2023
So I been with dish 3 years live in Tennessee were the only ones who didn't get to watch the whole Dallas cowboys game totally unfair makes me wanna swithch
Date of experience: November 21, 2022
If you want to work, and you want 40 hours at least this company isn't for you. Go to a company who cares about you and your family, and not the old mighty $1.
Date of experience: June 5, 2023
Whenever we have any type of bad weather it will say complete/partial/wearher realted signal or local signal loss for a certain amount of days. Not as reliable as commercial says.
Date of experience: May 17, 2022
I have been a Dish customer and they took a double payout of my account. No one could help with a refund. I keep hearing I need a credit on my account. No refund just a bunch of I'm sorry
Date of experience: January 7, 2023
I was moving to the Southeast where there are a lot of trees, from the desert Southwest were there aren't many. I had entered into an agreement with Dish that gave me discounted rates on a number of services as long as I continued to be a customer for at least two years. I agreed so when I moved into my new home I contacted Dish only to be told by the technician who after spending a considerable amount of time outside, announced that he would be unable to install the dish because the profusion of trees were preventing him getting a clear signal. So I asked to be let out of the contract since they couldn't provide the service. Do you know they tried to make me adhere to the contract anyway? The person on the other end of the phone was unreasonable and refused to allow me to talk to a higher up. In the end I had to write a scathing letter to their legal department and was contacted a few days later by someone in that department who told me I would not have to continue with a contract with a supplier who couldn't keep their end of the deal... I will never use Dish again, that's for sure...
Date of experience: July 15, 2015
Stay away from dish. Poor service. They will rip you off. You don't get what you pay for. They charge you were extra channels that you don't get. Stay away.
Date of experience: May 6, 2022
I have been with dish for 3.5 years. My contract was a 2 year contract. My son lost the Sim card for the hopper and I called to have a new Sim card replaced. They sent a tech out and replaced the box. Nothong changed on my service what so ever. I signed for the tech saying his job was complete. This was a 1.5 years ago. I just tried to call and cancel and now they are telling me they got me locked into another contract because they came and upgraded my equipment which locked me into another 2 year contract. This was never mentioned ever. I thought the whole time they just replaced the box. After talking to 3 different people trying to cancel the last person as he was about to cancel service goes oh your locked in for 5 more months like the other 2 people acted liked I was good to cancel and the one that tries to get you not to cancel by offering you 5 things finds some way to keep you locked into there bull$#*!. Never have any service on the wireless Joey's. Don't get locked into these bull$#*! companies and there bull$#*! contracts. They will find a way to get you!
Date of experience: September 4, 2022
We have had dish for years so we got my 79 yr old mother to go with Dish, who had Comcast and constantly having trouble with. Well the hookup person came and added all kinds of things she didnt need. Called my husband and said she had already paid 300$ and got a email she owed 500$ my husband told her not to do nothing he would come on his lunch break.Git on the phone and the installer had installed 30$ HDMI CABLE AND SOUNDBAR AND ADAPTER TO AND SOMETHING CALL A. PEARL CABLE 90$. She said he ask her if sound bar sounded good she said yeah, she said thought it came with it. We have had to call twice today they never sent a box for her to return it. My husband ask to speak to a person in charge on hold never git to speak to anyone. Very disappointed in Dish might have to rethink our business.
Date of experience: August 26, 2023
I decided to change to Dish network so I could have more channels than what I had with Xfinity. While I do have more channels, I do NOT have the specific channels they assured me I would have. I want to have Washington DC channels and NOT Baltimore local stations. Everyone that I spoke to about it, assured me once I got it installed, just call customer service and they can switch it! Complete LIE! I have tried for several weeks to get this fixed and was pretty much told to purchase an antenna to make it work. I am 91 years old and I feel that it not the best thing for me to do...get up on my roof to install an antenna. Also, I cannot get the remote to work all the time. I have called about this so many times, it's insane. I called to cancel Dish and was told "$450 to cancel". PERIOD! No listening to the problems or that they lied about their product. I will get rid of this product as soon as possible. ONLY positive and the reason to give one star is yes, I do have a lot more channels to watch, but not the local ones I requested and was promised I would get. Two thumbs down DISH! As I said I am 91 years old and would love to have a company not lie to me and take my money
Tip for consumers:
Great site!
Products used:
Dish network
Date of experience: January 9, 2023
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