DISH Network

They are trying to change me for a pay as u go account that they said they were syber attack and my problem what other information was given to them about my account

I called to find out why I was being charged for a peice of equipment that I had returned. The customer service representative was very inexperienced and couldn't answer my questions. I told him that I had other options and that if I couldn't get this resolved that I would cancel my account. He then passed me to Josh who said he was the resolution manager and that I was no longer a customer anymore and my service was being turned off today. I told him that I did not cancel the service and he told me that I had. I decided with the long waiting time to correct problems that I would find a new provider. I asked Josh to leave my service on until the end of the pay period. He said the order was already put in and he couldn't do that. Later on that evening I received an email saying my card was charged 138 dollars for the equipment that has yet to be returned. Dish network is going way down hill with their smug employees who are pushing long term customers away. This is the worst treatment that I have ever received from a large company

I needed to cancel internet service. I only had internet. It wasn't working and I had to go with another provider. I called multiple times and no one would cancel me. I received a bill for the month I had no more service from them. No one I talked with could cancel my service. They said they could only cancel tv service. I talked to 7 different people over several weeks and would be put on hold. My wait times were usually 45 min at least. I was given different numbers to call, was transferred to someone else, etc. No one seemed to be able to cancel my internet.I I tried to get help with support chat on the website. That was a joke. I'm no waiting on hold on 2 different phones - I'm trying 2 different numbers. One was given me by an agent after being on hold 48 min. He said I had to talk to the internet side. He could only cancel TV. The other Number I found on the website. I've been on hold now for over half an hour on both phones. I'm not holding out hope of being able to cancel the internet account. Dish is holding me holding me hostage. I disabled auto pay from my account and will not send them a payment for the bill they sent. I could not recommend Dish to anyone. They make it impossible to cancel internet or get in contact with anyone.

Called DISH 11/14 to cancel service. Talked to Steve and told him I wanted to cancel. I said I thought there was a termination fee as I was on a contract (DISH is the only one that stills enforces that!). He said if I waited until January, I would be able to terminate without a fee. He said he understood that we wanted to try streaming and that DISH did not force people to stay on. I thanked him and said I would call back. The call was recorded. I called back today and was told that not only have I paid $114.65 for two additional months, I would be charged a termination fee of $160.00 for the remainder of my contract if I cancelled. I argued with the person, spoke to a supervisor named Erin to no avail. The rep I talked to on 11/14 left a note that said I agreed to wait until the end of my contract to terminate my account. It would have been a lot cheaper to cancel as of 11/14 for me, but I did not do so based on what he told me. I asked them to review the call but I was told that there was not a person at DISH who could review the phone call. They did not give me any credit, they would not rollback the cancellation to 11/14 and they would charge me the $160.00 plus the balance of my bill plus $20.00 to mail me a box to send back the equipment. I have been a dish customer for a long, long time, but will never go back to DISH again! Beware of what their reps tell you when you call.

I MOVED AND HAD TO CANCEL MY SERVICE. I WAS TOLD I HAVE A CREDIT ON MY ACCOUNT. FOR TWO MONTHS I HAVCE BEEN CALLING THEM AND BEING TOLD THAT THE CREDIT IS GOING TO BE BACK ON MY DEBIT CARD BY A CERTAIN DATE. THEY KEEP CHANGING THE DATE. THEN I WAS TOLD A CHECK WAS CUT TO ME OVER A MONTH AGO. I ASKED TO SPEAK TO A SUPERVISOR AND THE GENTLEMAN TOLD ME NO. THAT THEY WOULD TELL ME THE SAME THING. WHEN I ASKED TO SPEAK TO ONE ANYONE I WAS TOLD AGAIN...NO! THEIR CHAT LINE IS USELESS. I WAS A VERY GOOD CUSTOMER FOR MANY YEARS. TO BE TREATED LIKE THIS IS JUST RIDICULOUS. MY SERVICE WAS ALWAYS BAD, BUT I STUCK WITH THEM DUE TO NOT HAVING THE TIME TO DEAL WITH CHANGING COMPANIES. A MISTAKE I WILL ALWAYS REGRET. THIS COMPANY IS JUST HORRIBLE.

We have been with Dish for well over 10yrs. They used to provide good service and even better customer service. Not anymore. They treat their loyal customers like crap especially if you signed the 24 month commitment to get the lower price on their already overpriced services. Funny you would think if the customers were happy with their service you wouldnt have to bind them to a contract. But that being said we are looking to dump DISH in the next couple weeks. We are actively looking for a better service for the channels we watch. DONT SIGN UP WITH DISH, YOU WILL REGRET IT! KEEP LOOKING THEY HAVE GONE DOWNHILL IN SO MANY WAYS! Buh Bye Dish!

I am so disgusted with dish they required me to download aaps to pay bill online, I have NO NEED of aaps would NEVER use them I have a basic cell phone and never need all the garbage that is on the new phones so Dish tells me if I don't download aap can't pay bill so I just turned it to paying by mail so sick of all the companies and also surveys that since I can't get google chrome on my desktop refuses to let me prove I am human and it is the pits I have to leave home to pay AT&T but so far they have not blocked me using google chrome at library since I switched dish to mail have not the option and nit sure if they would allow anyway so that is my rant about the aap crap sorry but some folks still just have basic needs

I switched from Direct TV to DISH two months ago and it's one of the worst mistakes of my life. I switched because Direct TV lost the NFL Ticket to You Tube and DISH had what I wanted, FOOTBALL. They installed a Hopper II in my house and most of the time I can't even get a signal to my TV. Worst of all, when I start to watch football on the NFL Ticket, the Hopper II shuts down everything and I lose TV for the rest of the afternoon. DO NOT BUY DISH! It's a RIPOFF!

Ill keep this short. I received a promotion in the mail from Dish Locked price for 2 years plus a 500 cash back debit card. I give them credit the install went well the service worked fine. On my second month I realized i had not been sent the 500.00 cash back debit card. That offer had a very significant impact on my decision to purchase this service. So I tried to call them. I wasted and hour day 1 tried again on day two hour and a half could not get through. This went on for 6 days. I finally decided to go to their social network site and complain. It was there I discovered Dish had been hacked and my personal data had been breeched;. That was two weeks ago i think to this day they are still hacked The second breech I have with Dish is the breech of contract.They have never sent the money but I cannot reach them to cancel. They never notified any of uis abouit the breech of our persoanl data. They are able to send out a bill oh yeah that still functions. I really feel betrayed I dont care how this impacts m,y credit. They can go to hell Im not wasting another minute of my life on them. They can reach me now and they can come get the equipment.Thats it for me with the major cable providers. No more of this crap. My advice stay aways from Dish thery only thing they dish is more problems there is nothing entertaining about that

When I called to inquire about adding their services, I was straightforward and said that I did not want to start a service that would have a cancellation fee or commitment because I would be moving. They told me that I could sign up for a service that would not charge a cancellation fee and that would not have a time commitment associated with it. They even charged more for this option, which was fine so that I didn't have to pay a cancellation fee. Just called to cancel, like I told them I would eventually be doing. They had multiple charges now that they made me do to in order to cancel. I explained everything and to go back and listen to the recording of my call when I signed up since I never would have signed up if there was going to be cancellation fees. They did not care and urged me to just keep it. Keep it where?! In the middle of the street? Horrible business practice. Horrible customer service. And, they lie to get your business and then steal your money. DO NOT SUBSCRIBE TO THIS COMPANY.

Dish devices frequently lose connection to the Dish service. Unplugging a device usually restore the connection, but you miss several minutes of the show or sporting event you were watching.

I was a 22+ year customer. With the economic times, we are in, I wanted to reduce the amount of money going out. We decided to use a streaming service to save over $100 a month. They hard sold me before trying to discontinue. Had to call and get them to mail the boxes for the equipment return two times. I was told to wait until the equipment was returned to make our final payment, which included a fee of $200. This was fine since we were canceling a contract prior to the completion. I received a call on 04/05/2022 from a person claiming to be customer service wanting our payment or we would be sent to collections. I received an email stating they just received the equipment and since I was told to wait and pay the final bill after the equipment returned (probably in case there was damage). To get a call saying I am getting sent to collection is ridiculous. It is obvious I was being punished for leaving the service. I have over an 850 credit rating and they called two days after the return confirmation to hardball me. They should be disgusted with themselves. I fully expected to return to dish in the future, however, I am re-thinking this decision based on the poor gustopo style of customer service. I am not certain that anyone from dish reviews these messages, but if so, please take this seriously. 22+ years of being a valued customer and to get threatened three weeks after cancelling is ridiculous.

The cable goes out, half the channels I pay for never have the satellite signal. Every day I have to restart the box just to watch anything, and whenever I use it, I click on a show and it don't load then I hit guide and it says I was on a whole other show. Like I click on channel 150 and it says I am still on the $#*!test channel it was when I turned it on, by that I mean when I restart it. I have been using hulu and Netflix more lately. Will NOT recommend to others and I will also be letting them all know how $#*!ty the service is. Yall used to be good years ago, I switched when I moved and now I will end up switching to spectrum or something else because this is NOT WORTH the hassle.

Dish Network on the Flex Package it is so sorry, no interesting channels. Nothing that wanna make you wanna keep the DISH Network at all. It's not worth the money you pay.

Equipment doesn't work, missing channels and customer service won't answer their phone I can't contact them to cancel my service. Do not use Dish!

Paying for something that I can't even watch. Customer service is a joke, don't know sh*t. Just cancel everything I take my money elsewhere.

I have been a customer for almost 6 years, I have the service call contract, that states if I have a problem that it's no charge to me (even though I pay for it every month)…. Soooooo, I've been having a problem with pixelated TV for sometime. I get a technician to my house today, tells me my equipment is not working right. There is nothing he can do for it as I have to sign a another two-year contract?!. Then I called this customer support three different times, finally found somebody I could understand their speaking language. They tell me along with the other two people that there's no way I should've encountered this problem because I have the service contract. What does it take to get good customer service these days? It would be on me to pay for it…, they couldn't change my faulty equipment after five years seven months of service to keep me happy? Just not sure I can do this anymore! Dish please give your customers, what you said you've give them for signing up with you. I would have added the photo of the way my screen looks 75% of the time, but they would not let me upload it. Go figure. Tried to upload the video but it was not long enough! This $#*! happens every 3 too 4 minutes while watching tv. They won't even offer me a discounted rate unless I sign another 2 year deal! I'm just done

I have been trying to pause a system on our property. I had been trying to call. Then I noticed I could messenger them a request. So there was no response. I went about my day, and the paused all systems on my account. I contacted them again via Messenger and I was told they created " a ticket ", to have service returned in 24-48 hrs. Didn't happen. When I again went via messenger I was told their system was down and couldn't help me.
Today, I had to take a day off to contact Dish. At 830am I was 234 in line. So I waited and finally my turn. I explained the situation and was told they couldn't do that. I was dumbfounded, asked you can't turn my systems back on. He put me on hold for 15 minutes on more, than quickly came back on and told me he was going to transfer me to someone else!
I am telling you all this because I believe Dish is doing this to many. The 1st person who you speak to is meant stall, Wayland us then put us on hold.only to be hung up on. The customer service is Atrocious.
I work to hard for my money to be treated this way.
I refuse to let DISH hold me hostage.
Now I am reading reviews that DISH is not letting us close our accounts.

I have had Dish for many years. They USED to be a good company but when they did the Google deal, it all changed. Software issues became the norm. This has gone on and on and on. They say they are aware of the issues and are working on them? Really? Honestly, they don't care. Their Hopper now has difficulty with external devices connected via ethernet or USB. This is how I use their service. I do not watch live tv. I watch OTA or DVR and both have had software issues that go on and on. Everything used to work and then... NOT. Their president, Mr. McKay has suggested that maybe they are not the service for me. I would agree but service is limited in my area. When I move, I doubt that I will have Dish. I would not recommend them to anyone. Tech support is a joke. I realize that I know more than the average customer but I SHOULD NOT KNOW MORE ABOUT THE EQUIPMENT AND SERVICE THAN TECH SUPPORT OR A SUPERVISOR. I should not be told a bold face lie by a supervisor (that lie was later confirmed by another supervisor). It really is the luck of the draw whether you get an idiot or someone who actually knows what they are doing. I recently had a conversation with one of their executive "specialists." I again knew more about the equipment than he did. That is inexcusable.
I have fixed my tech issues on my own with the help of the internet. That is inexcusable. We pay for service. That goes beyond just getting a signal at times in our home.

My husband and I have been with Dish Network since 2003, and not at anytime has Dish Network lowered there prices to help all of us when the Covid has first started and people got laid off... Dish continued to charge there high $#*! prices. I have never had to call Dish about not being able to pay our bill until this year 2022 because our bank account had received fraud, so my bank put a restriction are a bank account where I couldn't pull money out or put money into it so I called you to let them know that my payment was going to be a little late and they had the gall to have to charge me $15 to keep my damn service on for another day so then I paid the bill and then no big hurry to pull the payment but they charged me $15 on top of the freaky outrageous amount that I pay every damn month of $191.00 I am seriously going to find another source of cable and Dish Network can go to straight HELL AND shove their high prices up their $#*!. The lady at Dish never said she was sorry to hear that I had fraud on our bank account and NEVER once offered to waive the fee to keep our overpaid cable on, Instead I was offered to pay 15.00 knowing I could pay my bill Wednesday, but of course they still charged 15.00. This cable company sucks and they certainly don't go out of there way to thank us customers whom have been with them for many, many years, but the new customers get all the great deals and better prices. Dish Network

The worst company I ever deal.They are crooks and laiers.They only promise you things they can Neve accomplish.Same same same.DO NOT TRUST them.You going to waist your money.

The last 3 times I called I've had three horrible experiences. All they do is read from a script and have no idea how to actually help a customer.

I've been with dish for 20 years, I absolutely loved and bragged on them! Sadly, this year has been a nightmare.