DISH Network

I have been with Dish Network for 20+ years. In the beginning it was great, now I am looking for another tv service. The prices go up and up for existing customers, you loose channels. If you call for service help your on hold for a long time before you speak to someone. I have been not able to watch all my channels for over a month, almost 2. Have had service men here 3 different times. Asked for a credit they did credit part of my bill the first month but for this month I'm told sorry we already gave you a credit. I get that, but I still haven't been able to receive all my channels, they only give one credit. One service guy left the box and parts on my lawn for me to take care of.

We lost service to only the living room around March 27. The other rooms were working fine. Called customer service they sent a technician out. He said it could be tv or receiver. He left without restoring tv. I called customer service again they sent another. This time he put it in writing the tv needed replacing. I bought a new tv it still wouldn't work. I called customer service again. They again sent another tech out 4/22/23. He has to replace the receiver and the tv works now. I'm out $600 and dish doesn't even care. I've been a loyal customer for over 25 years. I just can't believe the incompetence of dishes technicians and a customer service that just doesn't care. The whole dish system is screwed up and don't work as it used to but they keep taking $ from us like they are the only choice around. Remind me of communism.

Yet another call to Dish waited on hold for 90 minutes. I ended service with Dish March 1st and they are still billing me. I still have their equipment for return and they yet to send the paperwork and box. I am told another 8-10 days to receive it. This company is a hot mess. Don't select them as your provider.

Lesson learned after a Dish Technician stole valuables from my house => Use a security camera to record the movements of the Dish Technician while he is in your house and even when he is exiting. Take a picture of his vehicle's plates. That is the only way you can prove that he stole those valuables. Dish employs contract labor as Technicians. So, they disclaim all responsibility and do not help retrieve or compensate you for the stolen items.

I was dish client for 6 years. They applied a balance to my bill after account. The apply collections without sending the proper 30 day letter allowing clients to dispute. I recommend to switch to any other cable provider

Worst company to work with poor communication skills, attitude with customer. Turned in to collections without warning when told they would put our account on pause. Explained situation and got run around every time. Harassment calls while trying to work. Just very unprofessional and unsatisfying company to work with! We've been customers for 6 years and never had late payments until I spoke and put our account on pause.

After loosing tv for two weeks, called to get a rebate. The woman on the line, Sarah, was wonderful. She was excellent. Took care of my rebate and we spent a while visiting. It was great. She was so accommodating and took the time to make me feel good about choosing Dish. You need more like her!

Dish offers free installation meaning they provide the consumer with the ANTENNA and equipment to make the service work, when the cancelation of the service happens, they do not remove the antenna that belongs to them, on top of that, if you request them to remove it, they want to charge the consumer over $ 150.00 for the removal, so far, I never had an issue with the service until the cancellation time, IT IS A COMPANY THAT ONLY WANTS YOUR MONEY BUT DO NOT CARE ABOUT THE CUSTOMER EXPERIENCE NOR CUSTOMER TIME, I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.

Signed up with the intention of receiving a $50 per month credit for 12 months.When bill was received there was no credit and agent stated no indication on my account of such promo.Also charged for shipping receiver when Protect Silver Program states no charge.Awful Customer Service and no Supervision to speak with when trying to resolve issues.

It all started when my receiver started freezing up so I called Dish. I was on hold for 55 minutes never to speak to a customer service a hung up. Call back the next morning on hold 29 minutes neighbor spoke to customer service finally two days later, call them back I get to speak to someone after 15 minutes she sent me up an appointment between 12 and five. I get a phone call at five till five saying he's going to be there between 515 and 6 O'clock 615 they call me and tell me he's an hour and a half away I'm done with this net work have used them. It's time for five years and five years before this neighbor.

When I started with dish, it has three of my favorite channels. They installed it and the very next week I lost CBS. Then I lost NBC. I got back CVS several months later. It's gone again and has been gone for the past year. The CW is gone. I have not been able to watch a Cincinnati Reds baseball game in the past three years because dish refuses to deal with Bally sports Ohio. Both spectrum and DIRECTV offer these channels. If you are looking at switching to dish, think again. I would great – zero stars but unfortunately, the site requires me to pick at least one star.

I had to leave dish because of a disability, they charged me 200$ cut off fee which I understand and that's ok but $35 for a cardboard box to return the dish receiver is ridiculous. On top of that they set up a payment arrangement with me and after my first payment they sent it to collections. I've never been late on a payment anywhere and have nothing in collections until dish sent this cut off fee and box fee to collections. I'll never use dish again and will warn as many people as I can against using the dish company.

For the past two days I've been trying to log into my account so I can pay my bill. It just keeps loading the customer service phone number will not answer. I am fed up and do not know what to do, there is not a dish in my hometown. This is ridiculous! How can I get in touch

Dish pretty much refused to cancel my service and made promises of lower rates to get me into another contract. I reluctantly agreed and the bill came and was higher than promised. Bad customer service and deceptive practices.

Dish makes a lot of money on us customers each & every month so just pay the higher fees for our local channels and other lost channels, that's being a good company for there customers,
My Dish contract is up and will not renew it and possibly leaving Dish, with many dropped channels they are still charging us the same. There are too many other options out there.

System constantly goes out, freezes, lose sound, overall extremely poor service. Customer service is extremely sad. Waited for 1 hour to be told I would have to wait an additional 2 hours to cancel. Constant lies an incompetence.

Check on your elderly family members and friends and ensure DISH isn't robbing them and threatening them like they did to my elderly family member. I have never experienced more repulsive behavior from the representatives of any service company as has been displayed by the representatives of DISH Network whose service was not installed in my elderly family member's home and yet they continued to automatically withdraw $320.00 per month even after they were notified multiple times that the service was not connected. Disgusting behavior by phone reps raising their voices and insisting she signed a contract for 36 months and she would have to pay. What kind of pigs con the elderly? DISH Network, that's who.
Do business with any other company and stay away from DISH.

We currently have Direct TV and was thinking of switching to Dish. Your honest and informative reviews have put a halt to that notion.

With Direct, we have not had CBS since October 2022. Needless to say, we missed so many previously watched shows. Will now investigate Xfinity

They claim in the new commercial that if you lose signal because of a storm they will refund you. We lost service during a storm, I took a picture of my TV screen and they told me they had no report of storms in my area that night. The thunder was so loud I should have recorded that I guess.

I can't wait for my contract to end. I will never use Dish again. I missed so many of my favorite programs, due to the fact they are always in contract disputes and have to remove the channel. Customer service is beyond awful! I had to wait for two hours to talk to someone about my bill. As of now the billing system is messed up, I've been trying to reach them for days and kept giving up due to the fact, it was always an hour wait. Totally disgusted. I wouldn't advise anyone to use Dish. Not worth it!

Had dish install at my home tech said he was not going in my crawl space first off! Second I asked for the dish to be put on the side of the house on the ground tech put it on my porch roof leaving about 4 inches of nail thru the porch roof! Called dish of course they will get back to you! Well they have been calling every day but I hold on and get disconnected! When I called today the first person told me that no supervisor takes calls and he is the only one I can talk to! So I called back AGAIN to be told they are having system issues and can not help me call back in 3 hours then they will see if they can help me!

While a customer of the dish network, the system had issues, and lost contact with my receiver. After waiting on the phone for 2 hours an employee came on the line. I explained the loss of signal she said she would transfer me to a customer service representative for help. I am still waiting again for over two hours this time, I went to online chat, and I am 172 in line for help. Highly recommend this company for anyone who has time to waste, Good luck,

I have tried calling Dish network for 7 days. Recording said there were problems call back later. I have now been on hold for1hour and 9 minutes and don't see anyone picking up. My 93 year Mother had a two year contract at a set rate. 6 months later I received an email stating her bill was now being charged another $5.00 for something we didn't order. She only wants about 5 channels but of course that wasn't possible. I do not recommend Dish because you can't get anyone on the phone to talk to about anything. DO NOT GET DISH!