DISH Network has a rating of 1.1 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DISH Network most frequently mention customer service, year contract, and local channels problems. DISH Network ranks 25th among Satellite Television sites.
Been with Dish almost 2 years (22 months to be exact). After signing up initially they rolled out new equipment but I could "pay" to upgrade. Called to cancel several months ago due to increased cost and old equipment and was hit with the $20 a month to get out of contract mess. Finally got fiber internet in my neighborhood so after it was installed I called to cancel again. For a week, 2 hour wait times, others I know also canceling had same issue. Finally waited 80 minutes today to be chastised about my time with dish. The two started out excited and talkative but once I explained I wanted to cancel it was all downhill and down to business. So APPARENTLY you have to pay $20 to receive a cardboard box and mail the equipment back. 1 box per item so $40 for me. Nowhere to deliver or drop off equipment and no way around this. Total scam! Based on how many are on long wait times, lots jumping ship.
Products used:
Joey and hopper jr
Date of experience: March 29, 2023
Forced to change to by complex where I live at double the cost of my carrier. Wifi stays out and it goes directly with my rent and they say pay the bill Give me a break Shady company go around the world 2 hours on phone with no resolution and Dishn truly could care less they get paid regardless if it works or not.Fraud...
Tip for consumers:
Round and round on the phone and no one can help I literally went around the world
Products used:
None I pay through my rent and it never works
Date of experience: August 11, 2023
System should go thru possesses in the night when set at that time. Not do resets during recording in the middle of the day. Constantly having to reinsert smart card on Joey. And signal loss all the time during weather not like advertised on tv. I've told this to there techs. Was locked in at around 115.00 monthly. They raised to around 150.00 but nothing was fixed just ignored. I'm retired, & disabled. Other two in household are disabled. We depend on our entertainment & don't get what we pay for.
Products used:
Dish satellite
Date of experience: May 20, 2022
About every month and a half I go through a week of unplugging, plugging, repeat. Calling Dish sometimes getting someone who can help sometimes not. After four calls in a week they'll send a technician who usually replaces something. It takes about ten days to get everything fixed again. My two years will be up in a couple of months. I'll be looking for other options. Dish is just too frustrating.
Tip for consumers:
Be good
Products used:
Just the remote controls and the wireless joeys
Date of experience: July 29, 2022
Warning don't use Dish. When you cancel they don't send prepaid box or shipping label. So when u use your own box and send out the don't send you the money it cost you to send back. I got stuck paying $92 from Ct to Tx. Bad company to deal with people who don't speak English and are just plain dum. Thanks
Date of experience: August 1, 2022
This has been very disappointing. I live in Iowa and we a fair amount of snow. Despite telling the installer that the spot he chose was where water and snow collects in the winter, he installed it. He said that was the only spot he could get a signal. I've now had two service outages. One for water, now one for snow. They insist that if I cancel they will charge me $200! I'm tired of the frequent outages. But I have no chose as I can't afford to pay$200. Guess what DISH it snows in Iowa Dah! Your product doesn't work for me! I should not be penalized because you gave a poor product! My advise-don't even try them out!
Products used:
No service unless I paid them more to cancel
Date of experience: January 11, 2024
Customer service is horrible, they have a change in the fine print for every thing they do wrong. They are fighting with Comcast right now, so no ABC for us. It was in my channel line iup I purchased, but they told me today they can take channels away or change the line up anytime they want, read the fine print, all 18 pages of it, a service call is now a mandatory charge too, close to $100, no matter what they're coming for, unless you want to pay an extra fee to insure your service. If you have a problem they have an excuse. Only 2 more months of contract for us, $130 a month. Don't let those 2 year for $75 a month fool you, they'll figure out some way to raise your bill.
Tip for consumers:
Read fine print!
Date of experience: December 1, 2022
My cable box hopper doesn't work properly. I have had nothing but problems for 2 Years now. I called Dish network today to cancel my service. I was put on hold for 45 minutes the first time. When I called another # they answered right away because they thought we were adding a service. On that line they said it would be the last time I would be transfered and then they sent me to another line. I was put on hold for another 30 minutes. No one ever answered my call after one hour 45 minutes. In addition Dishes online help is absolutely useless!
Date of experience: August 8, 2023
Have had dish for over 3 years now but today canceled. Payment just came out a couple days ago for 156 but they only wanted to refund me less than 100 now that I want to cancel. No, you can give me the FULL refund since it's only been a couple days of service. I will be getting my full refund one way or another. Their customer service is HORRIBLE. Every agent I speak to tells me something different with channels, prices, everything! Cable should only be $60 or less for channels & dvr. No credit checks and contracts is how it should be with every cable company also.
I will NEVER give dish my business again or any cable company for that matter that just wants to lie, be ignorant, and charge ever dollar they can from you. Stick with your low cost apps to watch tv and movies!
Date of experience: November 7, 2023
My moms been paying my cable bill for 4 years now. She had dish to, but canceled and I'm about to do the same and get free cable and keep other movie/TV streaming devices because cable is pathetic how much it is and they will raise your bill and scam you to get $. They just raised the bill because the contract apparently expired. Was already paying a good amount over $100 for 2 boxes, 1 running off of wifi/the other box. Cable should be maybe 50 a month for 2 boxes and good amount of channels.
Also their customer service sucks. Unhelpful and not friendly. The guy who came and set it up at my place 2 years ago I didn't care for either and he touched my car while squeezing between it to go in garage from outside. Disrespectful.
Date of experience: October 30, 2023
We had DISH Network and the bill would just automatically go up. I had set up auto payments to pay the bill. When I called in, I was told that their system was down and nobody could help me! I called back to disconnect our service and then they could help me! They offered me a deal of 1/3 off my bill. I was told that only "special customers" get that kind of offer! Such lies! They will go out of business for sure! I would give up all tv, before I would ever use them!
Products used:
Roku
Date of experience: July 13, 2023
I've had Dish Network for over 20 years. Since this spring, we've had multiple problems, lost local channels, told it was us and the weather. Sent us new DVR, this one even worse. Overheats and gets a message that the box is in too confined space--wrong! Moved it out to a stand and have to run a fan on it to keep it cool. Every other week we lose the local channels. For the past week we've only been able to get like 4 channels out of 120... yet they still like their $83 a month. Going to check other options... they went from good to absolutely the worst!
Date of experience: September 5, 2022
We were not getting signal over three consecutive weekends. I spent hours on the telephone with tech. This last weekend I was disconnect 3 times and no call back. After negotiating the phone matrix in an effort to get re-connected (this is not an easy process), they did not take notes and I needed to start from the beginning on all three occasions. I finally lost it and called a fourth time to separate from the company and after another 15 minutes of going through a variety of folks. I was sent to a division that was not open and reached a recording to call back during specific hours. And then, when everything was said and done, they want to (and did) charge me $100.00 early termination fee for getting rid of a service that does not work. Wow. Can't image this company is destine for anything good. Sigh.
Tip for consumers:
Maybe don't do business with them. Sigh. I paid an early termination fee for a product that was not working. Who does that?
Products used:
DISH Network receiver.
Date of experience: May 23, 2022
3 major problems: 1- horrible customer service. 2- horrible product- always breaking down and dropping signal. 3- they constantly have network contract problems, and just disappear channels that you pay for. No compensation.
Tip for consumers:
do NOT use dish
Products used:
tv service
Date of experience: December 25, 2023
Dish lied about regional sports and local channels. In dispute with Ballys and CBS during football season. The app on my third tv continuously shuts off during viewing and Dish will not do anything about it. All my other apps work fine. I would give the a zero if the was an option. Will switch to Hulu or Youtube.
Date of experience: July 10, 2022
Worse service ever. They give a promotion of free movie channels for 3 months when you sign up but after 2 months they start charging you. On the phone for almost 3 hours to cancel just to be put on hold, can not go on their web site that is down except to make a payment, funny how that part works ok. Now I,m stuck making payments on worthless channels because you can not Get a hold of anybody to cancel. Haté this $#*!ing company, No $#*!ing customer service at all,take your money and $#*! you.
Date of experience: March 16, 2023
Do yourself a favor and don't sign up for Dish Network. Dish system has been down for over a month. Can't pay bill online or on TV. Called customer service and waited on hold for over 3 hours, only for them to hang up on me. Never again. Filing complaint with the state and FCC.
Products used:
TV service
Date of experience: March 17, 2023
We've been without the local ABC channels now for 5 months. DISH spews garbage from thier mouths regarding contract disputes. I will definitely cancel the service once my contract period is over. I don't like doing business with a company of liars and thieves. They charge you for the local channels but don't provide them as promised. Never, ever again will I use their service.
Tip for consumers:
Use a different provider for you TV service. DISH is horrible
Date of experience: February 3, 2022
I had Comcast for about 4 years, and prayed that I would never go back. Now I am with Dish, some inor issues with teh weather, but nothing major. I am locked in to a 2 year contract so I have not seen any price increases. Customer service has always been good to great - no non-english speaking employees. I hope that once I finish this response my service reverts to that of Comcast.
Date of experience: July 9, 2018
I just got the service in November, and to say the least I'm have been having issues, major issues. They have replaced the boxes 3 times and now it's getting worse. So, now I have to go out and purchase a HDMI cable to see if that would work. Go figure! All I want is to watch TV without the box going out or turning off by itself. For a moment I thought there was a ghost in the house doing it.
I really would like a box that works properly when it on and I can turn it off.
Thanks
Date of experience: January 28, 2023
I called them just to get pricing for a house I was buying. They wanted my birthdate, credit card number, social security number and the answers to my credit card file questions. I ended the call at that point. I would rather deal with a different company even if it costs more.
Products used:
No services from this company
Date of experience: November 8, 2023
AWFUL. What a scam. I had been with them for multiple years, two accounts. I turned all my equipment in because I changed to a streaming service- they still billed me for over $400 I had to eat and turned it in on my credit. I did nothing wrong. They are scammers and take advantage of hard working people
Date of experience: July 24, 2023
Had to put mom in rest home. No longer able to work remote or hear TV. Charged her $200 to stop service.
Took 45min to get service cancelled. They have a bull$#*! answer for everything and won't take no for an answer. Cancelled my service as well because of constant price hikes. STAY AWAY. Go with Netflix or Hulu.At least they have something to watch and very reasonable rates. Thanks for nothing.CROOKS.
Tip for consumers:
BEWARE.
Date of experience: December 7, 2023
Why not a local channel...CBS!
Our channel 7 has not been on for a few years now! We have to pay and use Paramount streaming!
WHY NOT? They can't pay for it! Really I pay over $140 month! I'm pretty much anti-dish! Cheaters!
Date of experience: November 19, 2023
Dish doesn't work majority of the time, always having "technical errors" and are "working on getting them fixed" however they never do. They may put a temporary fix but will never be fixed for good! From using the DVR to dropping channels. Just know if you go with Dish you will get shotty service and shotty customer help! DONT DO IT!
Date of experience: December 31, 2023
When dish tells you there is a 24 month price guarantee. What they really mean is 24 month contract for service. Be very careful with what you agree to with them. I'm paying a early termination fee for what I understood as a month to month payment using my own equipment. Screw you dish. I won't ever be back. I should have learned the first time but I did it twice. There won't be a third. I noticed dish is loosing 8.7% of their customers yearly. Ask yourself why?
Date of experience: November 11, 2022
: Switch to DISH to enjoy the best value in TV with a 2-year price guarantee, award winning technology, and J. D. Power? ۪s top-rated customer service. Learn more on our official site or call us at 1-855-318-0572 today.
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