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    DISH Network

DISH Network

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Overview

DISH Network has a rating of 1.1 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DISH Network most frequently mention customer service, year contract, and local channels problems. DISH Network ranks 25th among Satellite Television sites.

  • Service
    262
  • Value
    254
  • Shipping
    135
  • Returns
    150
  • Quality
    218
Positive reviews (last 12 months): 0%
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Negative
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Reviews (458)

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dish network (102) customer service (124) termination fee (13) cancellation fee (12)
Thumbnail of user hinak18
New York
1 review
0 helpful votes
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October 29th, 2022

They talk to you so sweetly when they w
Ant to keep you in the service and then when you tell them you no longer need the service they get sour and the waiting time takes a whole day looooong waiting times

Products used:
TV service

Service
Value
Shipping
Returns
Quality

Date of experience: October 29, 2022

Thumbnail of user susanav31
Texas
1 review
0 helpful votes
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August 19th, 2022

Horrible workplace you get changed supervisors so many times and then you get a supervisor that doesn't know what they are doing and then you get blame for they don't acknowledge your questions que ignored and then they want a different outcome and proof of metrics being met when they lack in their own jobs this job is a joke! Well im going to DIRECTV Now thanks for the opportunity.

Date of experience: August 19, 2022

Thumbnail of user brandir136
New York
1 review
0 helpful votes
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August 20th, 2022

I am very disappointed because I am paying for channels I can't even watch. I have been with dish for a very long time. I feel I shouldn't have to upgrade my TV box for me to watch the channels I am paying for. I am really about to find something cheaper and get more channels.

Service
Value

Date of experience: August 20, 2022

Thumbnail of user harrisonnina07
California
1 review
0 helpful votes
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January 13th, 2024

Would definitely give 0 stars if it was an option. Went into a contract with them with the promise of a $400 rewards card. Was never provided the correct information to redeem it, called many times and it was just repeated that I would receive it. Finally found out after a year of trying to get it, that it was no longer redeemable after 3 months. Again, was never sent the info to redeem. Cancelled the contract due to them failing to provide what was promised going into the contract. They waived the cancellation fee, but I still got a bill. When I called back, the person I spoke to said that the waiver wasn't noted and that there was no way to cancel the fee. Insisted she was the highest up I could talk to and wouldn't transfer me. In my opinion, Dish network is operating on a fraudulent basis. Money, money, money….they don't care about the people. My family and friends have all canceled service with them, and will never be back or recommend to anyone else.

Products used:
Hoppers, remotes, satellite

Service
Value
Shipping
Returns
Quality

Date of experience: January 13, 2024

Thumbnail of user williamt1928
North Carolina
3 reviews
3 helpful votes
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January 7th, 2023

This service sucks what Iam paying for is junk been trying to get is my gift card for eight months now keep giving me the run around going to call again today let's see what happens what kind of BS i get today

Date of experience: January 7, 2023

Thumbnail of user berthap47
Texas
1 review
0 helpful votes
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August 16th, 2022

I am past UNHAPPY! Waited all day to see Chapel Hart on AGT tonight. They were the the very LAST act! No problems until they were suppose to come on stage. Then the screen went completely black! What the hell?

Date of experience: August 16, 2022

Thumbnail of user scottd1570
Indiana
1 review
0 helpful votes
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November 14th, 2022

I never really had a problem with dish, until I canceled the service. I had it set up on autopay to make things easy. When I called to cancel the service, just because I don't watch much TV anymore, they swore I was paid in advance and nothing else would come out of my account. I got a text two weeks later saying my payment would come out of my account. I called again and they assured me it would not come out. Although I asked repeatedly for emails to confirm what they were telling me, the refused to do so. Today $147.93 came out of my account from dish. Also the payment was hirer than it should've been. I call again, now I have to wait 24 hours and call back and cancel. Then hopefully they will put the money back in my account after 7 business days. Crappie way to do business. If you do happen to still want dish, never ever set up autopay. They will steal money as long as they can

Quality

Date of experience: November 14, 2022

Thumbnail of user jabban1
Tennessee
1 review
0 helpful votes
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March 3rd, 2024

They tell you this and that but they are in fact scammers.Do not beleive anything they say,They are in the business of scamming money.Thats it and thats all.

Tip for consumers:
i think they should all shoot themselvelves in the head

Products used:
none because they suck

Service
Value
Shipping
Returns
Quality

Date of experience: March 3, 2024

Thumbnail of user carolc2501
Florida
1 review
0 helpful votes
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December 15th, 2022

I called in to cancel service after I found another company that cost less & had better reviews. I didn't know how long my contract was with dish which was my fault. The person I talked to was nasty & rude.He told me how long my contract is for & said he would raise my bill if I tried to go to another company. He raised my bill to $100 a month for so so service. He only did that because I called to cancel service. Now I have to wait until my contract is over & pay an extra 20 a month in the mean time. I wouldn't recommend them to anyone. He was nasty & rude. I wouldn't advise anyone to signup with them.

Tip for consumers:
Ask as many questions as possible.

Products used:
I have my dish for now until my contract is up. I was checking if customer have to remove the dish or if they send someone out.

Service
Value
Quality

Date of experience: December 15, 2022

Thumbnail of user heathero407
Tennessee
1 review
1 helpful vote
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January 24th, 2023
Verified purchase

I had been a loyal customer for 23 years. They kept jacking up the prices while taking good channels away. They didn't offer any discounts for loyal customers but rather to new subscribers only. I was paying $125 a month for total crap. I finally switched over to YouTube TV which is a LOT cheaper and has all of the channels I want, counting the ones Dish took away. When I called to cancel, the customer service rep was doing everything possible to try and get me to stay, even offering me the same monthly cost as YouTube TV, however that was only for a limited time. It took almost 30 minutes of being on the phone before I finally was able to get them to cancel. They charged me $20 to have the equipment returned and they wanted things returned that are on the actual dish, which is high up on my roof, which was installed by one of their installers. In the fine print it states you don't need to return items on the actual dish yet they tried to hide that by putting it in fine print. So glad I found that out before climbing up on a ladder! Satellite dishes are quickly becoming a thing of the past with all of the many different, cheaper streaming options out there. I will not be returning back to Dish Network or any satellite provider.

Tip for consumers:
Site is easy to navigate

Products used:
Satellite services

Service
Value
Shipping
Returns
Quality

Date of experience: January 24, 2023

Thumbnail of user angiew234
Michigan
1 review
0 helpful votes
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April 18th, 2022
Verified purchase

I had Dish Network but the service wasn't great and it was pricey so I disconnected and went with Spectrum. Upon disconnecting, I paid my final bill. The day AFTER I paid my final bill, Dish Network reported me to a credit agency for nonpayment. I have been harassed every day starting at 8am for a bill that I paid in a timely manner for services that sucked. This has been going on for approximately a month. When I speak with the credit agency, they can see that I paid the bill and are apologetic. But Dish just keeps sending it back to them. I have finally filed a complaint with the BBB. Hopefully, I will get some resolution this way. My advice is don't use Dish Network. They will take your payment and report you to the credit agencies for not paying. The service sucks and they are theives, trying to scare people into paying twice if you disconnect from them. Look elsewhere for your tv provider.

Tip for consumers:
Don’t

Products used:
TV Service

Service
Value
Shipping
Returns
Quality

Date of experience: April 18, 2022

Thumbnail of user jeffs2940
Virginia
1 review
1 helpful vote
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August 29th, 2023

I unfortunately signed a 2 year contract with Dish and have had interrupted service over 50 times. My contract is up in December 2023 and I can't wait to get rid of this horrible company. Never ever again will Dish ever be in my home. DO NOT SUBSCRIBE TO DISH NO MATTER WHAT THEY OFFER YOU. YOU WILL REGRET IT.

Service
Quality

Date of experience: August 29, 2023

Thumbnail of user loish320
Florida
1 review
2 helpful votes
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February 3rd, 2023

I am a senior and admit that technology is difficult for me. I had Dish seasonally for 3 years then called with a problem connecting to the dish. I wasn't able to follow the tech person who told me I would then have to have a service call for $85. I decided to end my contract and sent the Hopper back. I was told they never received it and I would owe an additional $200. I had to pay this because I couldn't prove I sent it back and of course they denied they received it. I don't suggest this service.

Service
Value
Shipping
Returns

Date of experience: February 3, 2023

Thumbnail of user harryf320
Idaho
1 review
2 helpful votes
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May 2nd, 2023

When I signed up for Dish they guaranteed that I qualified for $150 Visa gift card. I talked to them 2 weeks ago and they said my gift card would be in the mail give it five business days well it's been two three weeks and I have not received my gift card yet I think they are running this scam on people I think it's all b******* so I give them one star

Date of experience: May 2, 2023

Thumbnail of user elainel8
New Mexico
6 reviews
23 helpful votes
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July 20th, 2015

I liked the selection of channels on DISH but it seemed as though my rates were creeping up and up until finally we were paying over $130/month. We switched to DirecTV and our rate immediately dropped by $50, even though we were getting almost the same set of channels.

One thing that really bothered me: I had to sign up for two different sports packages in order to get complete Olympics coverage. I don't watch 99% of the channels I was forced to buy, which is a continual irritant. In a non-Olympics year, all I really want to watch is the Universal Sports Network (figure skating and gymnastics) and the horse racing channels (HRTV and TVG), but I still have to sign up for all of those other sports channels that I never watch. And whatever happened to Dr. G? That was one of my favorite shows.

Date of experience: July 20, 2015

Thumbnail of user scotts2762
Illinois
1 review
0 helpful votes
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March 13th, 2022

I got dish about 2 months now and dish getting no satilite I call them 4 days with no tv on a snow weekend ridiculous then they lie about getting a 100$ gift card never got mine I'll be switching as soon as I can

Date of experience: March 13, 2022

Thumbnail of user maryg2526
Maine
1 review
2 helpful votes
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March 6th, 2022

Two months ago they told me I would have to start paying full price for starzs so I canceled it only kept the movie channel. I was told I had to cancel before the 5th or I'd have to pay for that month. I canceled before the 5 th they charged me $19. Said it was for prorated for the movie channel we kept. PRORATE WHAT. I've already had the movie channel so why would they prorate it. I've been with dish for 20 years never late on my bill. This is how they treat their "good " customers.not they are charging me $165 with no premium channels. Yes as soon as spring is here I'm done with dish.

Service
Value
Quality

Date of experience: March 6, 2022

Thumbnail of user ls633
Nebraska
1 review
0 helpful votes
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June 13th, 2022

No support
I'm pretty sure I've tried new batteries, unplugged my receiver, and any other basic reset before calling incompetent support that transfers me to a non number. Total BS

Service
Value
Shipping
Returns
Quality

Date of experience: June 13, 2022

Thumbnail of user avonbysmith
Nevada
1 review
1 helpful vote
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August 29th, 2023

$104/MO TO BE TREATED LIKE THIS?!
We have been customers for 5 years. So much for that!
I paid Dish the $50 service call to have my receiver moved to another part of my house.
After waiting the 5 hours window, the tech never showed. He claimed there was a different address on my account. That's weird! The DISH bill can find its way to my home every month, but the technician cannot?
I called Dish to ask them... anyone to get in contact with their Tech Dept/Dispatch.
6 transferred calls later (and having to explain myself each time), and 2 hang ups, I sat on hold for 1:18:17 to speak to someone to say, "JUST CANCEL MY SERVICE!"
Dish can forget about any type of contract we had with one another since only I have been holding up my part of the service commitment. DISH BREACHED THE CONTRACT, I WALK AWAY. PERIOD.
DISH's customer appreciation monthly fee must start at $105/mo.? Therefore, my $104/mo. Payments can be better served by any of Dish's competitors.

Products used:
N/A

Service
Value
Quality

Date of experience: August 29, 2023

Thumbnail of user capte5
Washington
1 review
4 helpful votes
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January 6th, 2023

DISH TV is and has been in negotiations with ROOT TV for coverage of our local hockey team (Seattle Kraken) for years. It appears management has no intention of providing what their customers want. We're locked into a contract, but when it's up then good riddance DISH!

Service
Value
Quality

Date of experience: January 6, 2023

Thumbnail of user duanes24
Texas
12 reviews
8 helpful votes
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August 15th, 2016

I like Dish. Cost is too much for usage given all the options. Be cool if they could analyze customer usage info AND RECOMMEND PLANS RELEVANT TO THAT. IT WOULD HELP ME AS i HELP THEM. SEEMS TO BE a GOOD SERVICE IDEA FROM MY PERSPECTIVE.

Date of experience: August 15, 2016

Thumbnail of user lejlazahi4
California
1 review
0 helpful votes
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August 5th, 2023

Stay away from Dish. They increased my bill without explaining why. I have been loyal customer for 10 years. All the dish customer reps are rude and unhelpful.

Service
Value
Shipping
Returns
Quality

Date of experience: August 5, 2023

Thumbnail of user peterl92
California
6 reviews
29 helpful votes
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June 27th, 2015

Dish makes a lot of claims on their TV commercials, but many of them are smoke and mirrors. Do not be taken in by the large, red, "Only $29.95/mo!" in their ads. This is only a promotion, and they are sneaky about hiding the truth of the price you WILL be paying once they've locked you into their two-year contract. To add insult to injury, their channel packages are incredibly sparse unless you pay a lot extra for the higher tiers. And way too many are not in HD -- even in 2015! DirecTV charges more for their lowest package, but that lowest package offers more channels, and more in HD, than all but Dish's most expensive packages. There is no comparison, especially if you use a multi-channel DVR (Dish is far more restrictive of what and when you can record, particularly in Prime Time, than DirecTV which is pretty much unrestricted). They cannot compete on quality of service, so they try to compete on price -- which invariably means cutting corners. But they are at least providing price competition in the cable/sat marketplace. That is pretty much their only useful function anymore (unless you have no other option to get TV for some reason).

Date of experience: June 27, 2015

Thumbnail of user bobbye8
KR
4 reviews
12 helpful votes
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July 2nd, 2015

Do not be taken in by the large, red, "Only $29.95/mo!" in their ads. This is only a promotion, and they are sneaky about hiding the truth of the price you WILL be paying once they've locked you into their two-year contract. To add insult to injury, their channel packages are incredibly sparse unless you pay a lot extra for the higher tiers. And way too many are not in HD -- even in 2015! DirecTV charges more for their lowest package, but that lowest package offers more channels, and more in HD, than all but Dish's most expensive packages. There is no comparison, especially if you use a multi-channel DVR (Dish is far more restrictive of what and when you can record, particularly in Prime Time, than DirecTV which is pretty much unrestricted). They cannot compete on quality of service, so they try to compete on price -- which invariably means cutting corners. But they are at least providing price competition in the cable/sat marketplace. That is pretty much their only useful function anymore (unless you have no other option to get TV for some reason).

Date of experience: July 2, 2015

Thumbnail of user stanleyc63
Florida
6 reviews
2 helpful votes
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December 26th, 2023

I subscribed to Dish 2 years ago. It was a 2 year contract that ended DEC. 22 2023. About 2 months ago I contacted their CS dept. to ascertain what they would offer to continue using their service. Their best offer was the basic package at $120/month.
On Christmas Eve 2023 I received an email from them with a bill for $150. They had added, (without permission), a "priority service" fee of $12. I believe that this day was specifically chosen because, in their rationale, nobody would cancel service on Christmas Eve. They were wrong. After hours of trying to reach a person, whilst being incessantly told how important my call was I did finally reach a live person. " I want to cancel service" I advised. "What is your A/C #?". " I do not know" "What is your tel. #?" "We do not recognize that #"
After several minutes of this I told them that I had received the bill by way of email so check my email address. They found me.

We have good news for you they said, We can offer you your existing service for $100/ month. I briefly considered this but opted to continue with cancellation, my reasoning, - I had caught them trying to pull a fast trick so how could I now trust them.

I now enjoy pretty much the same service on Roku for $6 / month. Dish will gradually fail.

Products used:
ROKU streaming service

Service
Value
Shipping
Returns
Quality

Date of experience: December 26, 2023

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