• Bookmark

    DISH Network

DISH Network

Is this your business?
Write a Review

Overview

DISH Network has a rating of 1.1 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DISH Network most frequently mention customer service, year contract, and local channels problems. DISH Network ranks 25th among Satellite Television sites.

  • Service
    262
  • Value
    254
  • Shipping
    135
  • Returns
    150
  • Quality
    218
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
30
View ratings trends
36
See all photos
How would you rate DISH Network?

Reviews (458)

Rating

Timeframe

Other

Reviews that mention popular keywords

dish network (102) customer service (124) termination fee (13) cancellation fee (12)
Thumbnail of user leoj156
Florida
1 review
0 helpful votes
  • Send Message
October 17th, 2024

I canceled my service with them and I canceled before the contract expired I got charged $10 for the remaining month I understand I put 3 receiver in one box they said they only get 2 and charge me $452.64 never deal with Dish network even the ups guy told me take a picture of your tracking they can say that they don't receive anything for them to find way to charge you,how is it possible that you get 2 receiver and all was in one box

Tip for consumers:
I need my refund

Date of experience: October 17, 2024

Thumbnail of user leoj159
Florida
1 review
0 helpful votes
  • Send Message
October 17th, 2024

I have been with dish network for over three years and I have a contract ending in December I decided to end the service with them they ask me for the equipment and they send me the label I put 3 receiver in the box they claim that they only get 2 of them they decided to charge me $452.64 for that this company is a sh!t and robbing people if you end service with them they will find a way to rob you

Service
Value
Shipping
Returns
Quality

Date of experience: October 17, 2024

Thumbnail of user sfcgorby1
Texas
1 review
1 helpful vote
  • Send Message
November 10th, 2024

I was a Dish Customer for over 20 years. We live rural and satellite TV was our only choice. The only internet was 3mb DSL over phone lines. We were finally able to get decent internet and decided to switch to streaming TV instead of satellite TV. When I called to cancel my service they tried to tell me that I was under contract for another year... I had been a customer for over 20 years and was perplexed as to how or why I would still be under contract. I was told it was because they had to replace my satellite reciever the previous year. Now this is we're I got really upset because I had been paying the extra money all of these years for equipment protection. They told me in order to cancel my service with them that I would have to buy out the remainder my contract which I did it cost me nearly $250. I did this instead of arguing with them because the person on the otherside was only stating that that they could do nothing to help you unless unless I payed. So I paired and I filed a formal complaint with the Better Business Bureau, it took over 6 months but I got my money back...

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2024

Thumbnail of user donnak3150
Tennessee
1 review
0 helpful votes
  • Send Message
November 22nd, 2024

I called about our Hopper and Joey constantly freezing up. We had to unplug it two or three times per day. Also, the hopper would not switch with the Joey, and after pausing the Hopper it would just go to live mode. When I called tech support they couldn't help over the phone. The tech said we could get a new Hopper 3 with extras for only $3/month. I was connected to sales and went through 35 minutes of agreeing to order a new Hopper 3 and Joey, then made an appointment for a morning 8:00 a.m. to 12 noon. I checked the tech arrival page that morning at 8:00 a.m. and no tech was scheduled. We got a voicemail that the tech would arrive at 9:45. However, he pulled into our driveway at 8:15. He never showed up on my dish network app. The tech drove through our yard leaving divots in the grass and this along with the arrival time upset us. The Dish Network technician was very rude and condescending when he was told not to drive through our yard and that he was early. He said he would just leave. After he left I called customer service and told them about the tech. We could not allow him back and requested a different technician. They said they would send a different tech and setup another appointment. When I checked the Dish Network tech finder app, I saw the same guy was scheduled to come. So, I called customer service and said we could not allow that rude, arrogant person in our home. So, they scheduled another appointment more than a week later, and the morning of the appointment I checked the app again and saw the same guy. Again, I called customer service; I asked for a manager, but they are always in a meeting. It's not over yet.

Products used:
Satellite TV

Service

Date of experience: November 22, 2024

Thumbnail of user philt263
California
1 review
1 helpful vote
  • Send Message
September 21st, 2024

Had sever problems with dish network over the years. When I finally decided to cancel the agent told me my balance would be between $10-$20 for the prorated balance. Then I receive a bill for $140! I called and they told me they can't do anything for their agent giving me wrong information. Their service is okay at best but beware they will change you like crazy, and make it almost impossible to get rid of them

Service
Value
Shipping
Returns
Quality

Date of experience: September 21, 2024

Thumbnail of user chrisjmiller1972
Tennessee
1 review
1 helpful vote
  • Send Message
September 6th, 2024

WE have been having issues for years having too reset reciever 2 to 5 times daily so on August 31 it totally went out and our nearest possible tech apnmnt was the 4th of September then cancell again so now its the 11th of September WOW

Date of experience: September 6, 2024

Thumbnail of user kindkeba9
Oklahoma
1 review
0 helpful votes
  • Send Message
August 7th, 2024

DishNetwork is awful complex prices Cooking Channel Magnolia Channel free in 2025 other Channels HBO Showtime Max a month be for all 3 is $5 more Thanks KEBA LYONS Chandler Ok

Tip for consumers:
Yes 2025 113 111 HBO Star channel Max 6 dollars more a month steam it online no statellite dish get rid of them all in one receivers Red Dish or Red 365 deals two package thanks

Products used:
Non of Dish Products ever it Very Complex prices in 2025 make 111 113 free for Dish customers now HBO Max Showtime Star channel $6 dollars more for all Thanks from Chandler Ok

Service
Value
Shipping
Returns
Quality

Date of experience: August 7, 2024

Thumbnail of user cherylw1707
Texas
1 review
0 helpful votes
  • Send Message
June 22nd, 2024

Dish was no longer going to offer internet services through Viasat, and finally after sending a certified letter, I got credited for 1 month of service that I didn't receive and they wouldn't credit me for the 2nd month they billed me.
I'll cancel TV as soon as my contract is up.

Date of experience: June 22, 2024

Thumbnail of user sheilar637
Pennsylvania
1 review
0 helpful votes
  • Send Message
May 7th, 2024

So we got this thing if you sign up for dish you get a 500. Gift card. The tech. That hooked it up said we had to call the code in. So I called it in. She said oh you have to wait till you have it 30 days then call it in. So, I called today may 7. Now she says, oh. You don't qualify because you had to give the tech the code when he was out to hook it up! So, it's a BIG FAT SCAM...Everyone pushes the blame on another person. Biggest rip off ever.

Service
Value
Quality

Date of experience: May 7, 2024

Thumbnail of user fredw550
Utah
1 review
1 helpful vote
  • Send Message
March 3rd, 2024

It is extremely disappointing that Dish does not put women's college basketball schedules on game finder. As a former high school girls basketball coach I feel this is disrespectful to those athletes and fans who enjoy watching the amazing talent that this sport attracts.

Date of experience: March 3, 2024

Thumbnail of user garym2821
Connecticut
1 review
2 helpful votes
  • Send Message
February 27th, 2024

I signed up for Dish Network for a 300.00 Visa gift card and was told I would receive it within 6-8 weeks after I submitted the request. Months later I was lied to and given the runaround by numerous customer service agents. I was lied to from day 1. Made a call today and they told me the possibility of redeeming the card that I never received and was promised by agents during 2023 was a flat out scam to get me to sign up with there service. I am leaving Dish Network as soon as my 2 year contract is over. Do your self a favor and stay away. By far the worst customer service I have ever experienced. Don't believe their sales agents. Its bait and switch all the way.

Service
Value
Quality

Date of experience: February 27, 2024

Thumbnail of user katier569
California
1 review
0 helpful votes
  • Send Message
March 29th, 2024

I had the promo for a 300.00 gift card for switching from Direct tv to Dish and 8 months later I'm still trying to get it! I've turned them into the BBB and they still have excuses! The best one was they don't have my address! Somehow they manage to mail my bill to me! Think carefully before signing up with Dish! False advertising for sure!

Service
Value
Quality

Date of experience: March 29, 2024

Thumbnail of user norav64
California
1 review
0 helpful votes
  • Send Message
March 22nd, 2024

When I first signed up with them I was promised the same rate after 4 months my bill went up. I was also promised a gift card that I never received. After calling several times I got the run around from several reps. Finally told them to keep it. I made the biggest mistake signing a contract with them

Service
Value
Shipping
Returns
Quality

Date of experience: March 22, 2024

Thumbnail of user peterl1293
California
1 review
3 helpful votes
  • Send Message
January 29th, 2022

Dish Network is absolutely horrible and should be out of business. They pride themselves in randomly cutting off major networks to leverage fee disputes (such as CBS now, Disney / ESPN earlier, and that infamous negotiating bully -- the Pac 12 network. Even when they are up and running they have a search feature that can find neither shows nor networks. They interrupt programs with banner ads for -- wait for it --Dish Network. Their technology is vintage 1985 or so -- its a disgrace. We live in a rural area where there is little competition and are stuck in a 2 year contract. We are likely to ransom ourselves long before the contract expires. Negative 9.9 stars were that rating available.

Service
Value
Shipping
Returns
Quality

Date of experience: January 29, 2022

Thumbnail of user carolep184
California
1 review
7 helpful votes
  • Send Message
October 31st, 2022

Switching to Dish Network this month was the worst mistake I've made in years. I can't watch on demand because "the box is too far from the modem", keep in mind the tv is connected to my wifi. Also i have to get up & walk to the tv to change inputs because "the remote must not be compatible with that tv (it's a sharp & i never had that problem with direct tv) so just ignore those buttons on the remote, they don't do anything". These are the responses i get when i ask for help. Don't consider getting Dish, it's awful & I'm stuck with them for 2 years.

Date of experience: October 31, 2022

Thumbnail of user ricardog240
Florida
1 review
3 helpful votes
  • Send Message
February 28th, 2022
Verified purchase

This is the worst company to be hooked up. Agents are unprofessional and deceiving. They do not resolve your problem and induce the customer to buy their plans. After so many years as a client, they have no consideration. No care... nothing...

Service
Value
Quality

Date of experience: February 28, 2022

Thumbnail of user teresab1757
Oklahoma
1 review
1 helpful vote
  • Send Message
March 8th, 2024

DON'T count on getting the $500 prepaid credit card like they say you will! It's a game! As the old saying goes, it was too good to be true and DISH proved it! So frustrating!

Date of experience: March 8, 2024

Thumbnail of user bensremodeling1
Missouri
1 review
2 helpful votes
  • Send Message
February 14th, 2024

Dish Network had a promo to switch from Directv and they will give me 3 $300 debit mastercard. On top of having bad service I also called them almost every month for 8 months asking where's a my gift card and they all play games with you. Worst company in USA.

Date of experience: February 14, 2024

Thumbnail of user christopherr1845
Indiana
1 review
1 helpful vote
  • Send Message
January 8th, 2024

Finally after dealing with for 2 yrs I canceled the service. I never had all the channels I was paying for more than 90 days in a row with out an issue. Their equipment must suck that bad as they have been to my residents 9 times in 24 months to replace or fix something. Customer service is only worried about keeping you in the money out and took entirely too long to get the service canceled. Do t waist your money or time. Like seriously how are they still in business?

Tip for consumers:
Absolutely poor company

Products used:
Full set up for 3+ tvs

Service
Value
Shipping
Returns
Quality

Date of experience: January 8, 2024

Thumbnail of user jamesg4345
Ohio
1 review
9 helpful votes
  • Send Message
March 17th, 2023

After being hacked Dish's website went down along with customer's ability to make payments. Before their paper bill arrived my service was shut off despite claims that they would not do this. This company is dishonest and increasingly incompetent. Dish is in a slow death spiral, avoid this train wreck you will not have a positive experience.

Tip for consumers:
Avoid Dish TV they are the worst.

Products used:
Television service

Service
Value
Quality

Date of experience: March 17, 2023

Thumbnail of user debrah1372
Iowa
1 review
6 helpful votes
  • Send Message
January 14th, 2023

Once again when it's NFL playoff time dish supposedly goes into negotiations with fox. Lying in order to jack their price up. They've been pulling this crap for years and expect us to pay for what they're not providing. Well I called and let them know that I will be subtracting $5.00 from my bill until I get the channel back.

Date of experience: January 14, 2023

Thumbnail of user toms2104
Texas
1 review
2 helpful votes
  • Send Message
September 22nd, 2022

Worse company ever. Channel lineup is useless unless you like reality, cooking, shopping, foreign shows, gay shows, etc. Price creeps up, service isn't free and almost noon existent. Usually talk to Pakistan. Just a third world company

Products used:
Programming

Service
Value
Shipping
Returns
Quality

Date of experience: September 22, 2022

Thumbnail of user daviss78
Florida
1 review
0 helpful votes
  • Send Message
May 22nd, 2022

Thought I would try them - every time it rains, signal goes out, sometimes for hours,. Don't believe the fake reviews. Also they 800 number told me they have CBS but after signing contract they said no CBS. Going back to cable

Products used:
Xfinity

Service
Value
Quality

Date of experience: May 22, 2022

Thumbnail of user anns1406
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 2nd, 2022

Good luck getting someone on the phone. Then when you do, they will say their old equipment (from a previous owner) is your responsibility to rip out and and get rid of. Pushy overbearing salespeople and unhelpful customer service. Look elsewhere

Service
Value

Date of experience: September 2, 2022

Thumbnail of user gerhardr7
California
7 reviews
11 helpful votes
  • Send Message
January 12th, 2016

Tech support takes for ever, their equipment got better over the years but still needs improvement. They advertise lower prices then anyone else but in reality it's about a third more. I will change to direct TV as soon as the contract is over.

Date of experience: January 12, 2016

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

: Switch to DISH to enjoy the best value in TV with a 2-year price guarantee, award winning technology, and J. D. Power? ۪s top-rated customer service. Learn more on our official site or call us at 1-855-318-0572 today.

How do I know I can trust these reviews about DISH Network?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.1
458 reviews
Have a question about DISH Network?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business