DISH Network

Signed up for dish and a couple months later found service elsewhere for cheaper. Canceled Dish and then they charged $210.00 for early termination!

We had Dish network installed about 8 years ago, I called last week to cancel our services as we just have not really used it in months. They offered some good incentives to keep the service going and to even update some of the equipment but we truly do not use it. I declined and started the process to cancel our service upon finishing the representative asked me if I had any other questions, I asked when we could schedule to have the equipment removed. He said, You can keep the equipment. I said thank you but we really do not have a use for it and would like it removed. He then told me the the equipment we have is absolute and they do not need it returned. I again requested that the equipment be removed. I was told "I'm sorry mam you canceled your services so we can not help you with that". You have to have pay an outside company to take it down (this all happened within the same phone call) I asked for a supervisor and the basically the same conversation happened. I kept insisting and finally the supervisor said ok, we can send someone out between!2-5pm tomorrow to take it down. I said Fantastic! The next day came and went and Dish network did not come to take their equipment. The only thing I got the next day was a new bill ( even though my old bill was paid till 10/30 and this was 10/25). I received a new bill which stated it was due immediately with a late fee attached to it as well.
I called back again, they have no record as to why they did not come to take the equipment, no explanation why I have a new bill with a late fee applied either.
Someone is definitely having fun playing games at Dish network!
I will NEVER RECOMMEND THEM to anyone again!

First lost FOX now CBS, oh you want watch the playoffs to bad unless you buy up graded packages.
Don't make a contact with DISH - they SUCK

.Just got off phone with Arcia in Philipines. 1 1/2 hours later and he would not give us his customer number, a supervisor or someone in United States when asked. He told us we were his only choice. Screw up in bill and he kept repeating me to go to my bank and we explained to him it was not on our end (can go online for that) I had talked to someone in their customer service 6 days prior who told me someone else had paid into our account and then it was taken out. Deaf ears as I totally explained situation to him and then he went back to the same talking points. I can see why there are not good reviews. Wanted to resolve and pay what I owe but guess that's not going to happen. Will be canceling their service soon. History: 1)Their system got hacked 2)Tried for 2 weeks to call and pay online but couldn't 3) Called and on hold for half hour to be put on hold for another half hour. 4) Paid bill from checking with phone call as website would not allow me as I did in the past. 5) Got next statement saying we owed zero balance. 6) got new statement saying we were past due. 7) Called and got credit for hassle and overcharge. Was suppose to get email regarding credit in 72 hours which we never got and was told the could not send me a corrected bill 8)Got new statement adding another late fee on for next month. 8) Arcia kept saying double payment was made with one from our charge card and one from checking which they don't even have number to charge card and kept repeating same story to call bank. Personally I believe they double entered payment on their end. How hard and how much time does one have to put into paying a bill.

Dish network is terrible, DO NOT PURCHASE!, anything from theses people! Lying thieves! It's that simple!

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DISH CUSTOMER SERVICES IS POORLY TRAINED AND THEY ARE RUDE FOR LEAVING ON THE PHONE FOR TWO OR MORE HOURS WITH NO ISSUES RESOLVED SND NEVER RETURNING TO THE PHONE TO ADDRESS ISSUES. SO AFTER WEEKS OF TRYING TO CONTACT THEM I RECEIVED A BILL FOR A VERY LARGE SUM AND MY SERVICES AND EQUIPMENT HAS BEEN DOWN FOR AT LEAST 30 DAYS OR MORE. THESE THIEVES ARE CHARGING ME FOR SERVICES AND THE CABLE AND EQUIPMENT HAS BEEN DOWN, THE CUSTOMER SERVICES REP SAYS THAT THEY DONT HAVE ACCESS TO ANY OF THE FILES NOR CAN THEY DO ANY TROUBLE SHOOTING NOR SEND OUT A TECHNICAL TEAM TO MAKE REPAIRS BECAUSE THEY DONT HAVE CONTROL OVER ANYTHING AND THAT I SHOULD PAY THEM THE MONEY ON THE BILL THAT I CLEARLY DO NOT OWE BECAUSE I HAVENT HAD SERVICES IN OVER A MONTH NOW AND THEY SAID CHECK ON THE WEBSITE WEEKLY TO SEE IF WE ARE BACK UP AND RUNNING QUOTE " THAT ALL IM ABLE TO TELL YOU " HOW IN HEAVENS NAME ARE THESE TECHS BEING TRAIND TO STEAL FROM CUSTOMERS. THIS DISH NETWORK THING HAS BEEN A HASTLE THE ENTIRETY LENTH OF US SUBSCRIBING. THEY HAVE TO COME OUT EVERY THREE MONTHS TO REPLACE, REBOOT, OR RESET THE FRAGILE UNRELIABLE SYSTEM THEY SUPPLY AND CHARGE YOU FOR, BUT NEVER PRORATE YOUR BILL FOR THE TIME YOU COULDN'T WATCH YOUR TV. IM SO TIRED OF ALL THE THEFT BEING COMMITTED BY ALL THESE COMPANIES. DISH ALONG WITH ALL THE OTHERS ARE ROBBING CITIZENS JUST LIKE THE GROCERY STORES SELL BAD FOOD. I WANT YOU DISH NET TO REFUND MY MONEY AND COME GATHER ALL YOUR PRODUCTS FROM MY PROPERTY AND NEVER EVER COME ONTO NOR SEND YOUR FLIERS OR BILLS TO MY HOME OR I WILL SUE YOU FOR TRESPASSING AND THEFT ALONG WITH HARASSMENT.

So I was super excited about finally getting dish installed i've been wating for about a month since nothing was available in my area the day finally came I was scheduled to get it installed from 12-5 I took time off from my work since someone over 18 needs to be present well right at 1230 the TECH called saying they could not install because he forgot the "DISH and didn't have one in his vehicle how on earth do you forget what you are installing how I can't get to get that tebeo ugh my head then said I will call u if I find one in the unit we have near by so he calls at 330 saying no we can't go out to put it on but if u call we can schedule you in on Saturday 3 days later so I did that the people I spoke over the phone said no that only available slot they had was a week away on a week day when I would have to miss work AGAIN so inconvient how come they coulnt acomódate me for Saturday if it was there mistake to begin with plus rude on the phone so I ended up switching to Direct tv and it was the best thing ever and didn't even have to pay nothing up front plus getting a 130 dollar rebate card dish is the worst company ever I will never or recommend anyone here they made me miss work and the tech guy obviously didn't know what he was installing because he didn't even have it with him how? The only person that was great was the person who disconnected the services if they would've just gave me a slot on a day I could without missing work it would've been fine it wosent even my fault then had to miss another day for the techs mistake

We've had Dish service for close to 3-yrs now, approximately 3-4 months ago our bill increased by $70-$80 a month so we started looking for a cheaper service. We located an alternate service that was significantly cheaper than Dish.

I contacted Dish on 01/13 to cancel service and was told it would cost $220 due to an early termination fee. I questioned the early cancellation fee since we've had Dish for close to 3-years, we only signed a 24-month contract? The Senior Resolution Rep (Maria) stated that when we moved to North Carolina from Florida in November '21 that I requested an extra Joey Box for our Den, the other Dish equipment was brought with us from Florida. I did request an additional Joey box for the Den and Maria stated when doing so it automatically renewed our 24-month contract. I never agreed to a 24-month contract extension, I was never informed of an extension and would have NEVER agreed to an extension for just adding another receiver? Contract extensions generally occur when the customer is getting a special rate or something similar and NOT because the customer is paying more a month for an extra receiver.

I found it EXTREMELY suspicious that on (2) occasions Maria stated the reason our monthly bill went up was because our contract ended cancelling our "special rate." I stopped Maria twice and questioned why the cancellation fee if our contracted ended as she mentioned TWICE. Maria quickly corrected herself and said the contract was renewed when we requested an extra box, if we use the renewed scenario, we should still be receiving our special contract rate, correct? I got no response...

We NEVER agreed to a contract extension and Maria stated TWICE our monthly bill went up because our contract ended? There are WAY too many customer complaints on BBB that revolve around a shady business practice severely lacking in ANY sort of transparency! There are too many alternatives to be treating customers in this manner.

I have been with Dish for 8yrs and today I saw on a commercial that customers can get the Canelo fight for free with a code and I called and they did research and came back to tell me that it was just for new customers I read the fine print and it did not say only for new customers they tried to give me a discount for a month on a service and that's already a promotion going on and I pay $121 for 1 Hopper n 1 Joey and they offer a $50 dollar discount for the fight that's $85 I would still need to pay $35 for the fight on top of the $121 of my bill and the rscaltion team agent said that it was like any new phone service where you get a free iPhone when you get new service and most companies for cell phone give the same promos for existing customers as new customers bad comparison when I asked for a supervisor he said they don't do that they don't transfer to supervisors and they would rather me cancel my service and sign up with new service to get promo that's the worst experience I've ever had with dish seriously considering canceling my service and getting new company so disappointed in dish

New Customer, new install. By far, the worst install experience I've ever had. No TV service, tech left!
DO NOT CHOOSE DISH TV!

Been waiting for day one day 3 hours second day 4 hours on hold and still no answer it is IMPOSSIBLE! To get help from CUSTOMER SERVICE!

Dish is taking your local channels CONSTANTLY. This is pure GREED. They DO NOT CARE about you as a customer and they tell you you CANNOT get out of your contract without paying an early cancelation penalty. For me, in month 8 of 24 that's around $340 TO LEAVE a COMPANY WHO Sneakily adds disclaimers to their contracts that allow them to take channels FOR ANY REASON and lock you into their services or pay a heavy price.
They put their CEO's on line to tell you to fight FOR THEM and to aim your ire at those that are the channel providers, but the TRUTH IS, DISH won't pay what is being requested, and THEY DON'T CARE IF THAT MEANS- YOU LOSE.
You lose MAJOR Football Games.
YOU lose the Oscars.
YOU lose your everyday programming... for months on end.
Whether it's FOX or ABC, CBS, NBC etc, one day it'll be a channel you love and rely on.
The removals seem never ending.
They also got cyber hacked. I can only imagine someone got angry enough to do this and since that happend months ago, they STILL cannot provide you any customer service. So guess what? You have to keep paying and get no real help from customer service, and loose your channels. DISH SUCKS.
I was a loyal customer for 20 years and when we moved in June 2022, we switched to Direct TV, but I didn't like the difficulties in getting on and getting to the channels. It wasn't user friendly, so we switched back to Dish. I regret that!
Dish anywhere is spotty. It works, but has its issues.
Sometimes I cannot get into it at all! Every time I use it, when one show moves to the next there is this very strange bleed through where BOTH programs overlap.
Very annoying!

We got MyDish TV service for my elderly mother when she moved into assisted living. We were told by the assisted living that they already had a MyDish satellite and that it was the only paid service that they would allow their tenants to have ( they didn't want multiple cables everywhere). Less than a week after mom's service started, her receiver kept loosing it's signal and needed to be reset multiple time while watching her programs. I called the company and was told that she would need to rent an upgraded receiver ( for $10/ month). I dished out for the upgrade. This decreased the frequency from multiple time a day to about 3-4 a week. My mother is disabled and she has to ask the staff where she lives to reset her receiver, a great annoyance for the assisted living workers. A couple of months later my mom's service would not resume after following the steps to reset the receiver. I called MyDish, there was a $95 charge for them to send out a service technician or I could agree to sign up for a protection plan for an additional $8/ month, which I did. The technician came out and mom's service restarted but, her receiver continues to go out several times a week and has to be reset by staff. We have had other issues when resetting the receiver did not fix the problem and have had to call for a technician to be sent out. It is not uncommon to wait on hold for a 1/2 hour and to be transferred several times in order to get a resolution. MyDish always tries to insinuate that the problem is on my mother's end; " she doesn't know how to use her remote, she needs to upgrade her receiver ( and pay more money), etc. Each time that they have sent a technician out to her place, the problem was on the company's end! While I must admit that we have have 1 technician come out who has been knowledgeable and courteous; others have been rude or didn't know what they were doing ( or they just didn't want to do the work). One technician walked around for a few minutes and then just up and left without saying a word to my mother or the property owner. I called Dish; they said that his notes said that he didn't have access to the satellite and that he had advised the customer to make a new appointment when there would be staff present to provide access. This was an out right lie! The owner of the building was there. He was in the office that has clear glass windows all the way around it and is located right next to the building's entrance. The technician did not advise my mother, the staff, or the owner of anything!; he just left! The technician who came out after that did call me and explain what he did and he did not require access to the satellite to fix the problem! There is also an early termination fee to end your service before the 24 month contract.

I will start off by saying I am aware that DISH Network was hacked recently. The service and treatment to follow is beyond belief. I have been with DISH for 11 years. When the attack occurred, customers were told their service would not be interrupted. Well that was not correct. My service was, in fact, shut off during the period of time we were assured it would not be. I could not go online to pay my bill because I had to have an account number to do so. Their troubleshooting fact page said, account number is on your paper copy which I have not had for years. I called several times to pay my bill and when calling got a message that said, call volume too high right now, call back later and would hang up. I was finally able to get in line and sat on hold for 2 hours. The agent offered to take my payment over the phone and when giving me my balance, I was charged a $10 late fee...for something that was not in my control. Rather than deducting it and restoring my service, I was told they would credit me next month.
Yesterday, a sunny, clear, no wind day, I had a message on my tv that said "complete signal loss". I unplugged as they suggest in their troubleshooting video only to end up with a black screen. No tv. I attempted unsuccessfully to troubleshoot. That brings me to today 3/23/23, I attempted every problem solving step outlined in the DISH YouTube videos. Dish not obstructed, receiver is plugged in, cable is screwed in tight, even unscrewed and screwed back in to be sure, unplugged waited 10 seconds and plugged back in. Still a black screen. Unplugged several more times and waited 60 seconds, 5 minutes. No change.
I decided to try the chat feature. After an 1.5 hour wait, i was connected to someone who asked me to troubleshoot the steps I had already completed, however complied in an attempt to resolve the issue. At the end of troubleshooting, I was told I needed a tech to come look at my system. The representative could not give me a timeline of when the tech would be out to resolve the issue. I expressed concern about paying for a service I did not have. I was told I could contact DISH and they would credit me days I am without service but cannot give me an idea of how long I will be without service. I was told I could not cancel my service with said representative but would need to call DISH, which either does not take calls or has a significantly long wait time. We ended with the representative telling me I could go online and access their most common troubleshooting YouTube videos, to which I shared, I had already done that and completed again during our chat. No tv and no timeline of when it might be restored.