DISH Network has a rating of 1.1 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DISH Network most frequently mention customer service, year contract, and local channels problems. DISH Network ranks 25th among Satellite Television sites.
Rented a movie last night to watch to night. Re-recorded and was available to watch for 48 hours but when try to watch received message that it had expired. Can call center can't get in touch with anyone to talk about the situation.
Date of experience: April 28, 2023
Was a customer for about 15 years finally had enough and discontinued their service. They will keep creeping your bill up til you call to get it back down where is suppose to be according to your package. This is why they give discounts for electronic payments so they can do this. Had to keep calling to get boxes to return equipment, which if you read they will keep charging the monthly fee until they recieve their equipment regardless if it's been disconnected and they have turned it off, then they will charge you $20 to recieve their equipment back, plus $60 cancellation fee and didn't have a contract. I do not recommend this shyster crooked companies service to anyone if it was free to hook up, they will screw you before it's over. P.S. A little rain and you lost satellite signal. JUNK. A lot better services available
Products used:
Not applicable
Date of experience: February 12, 2024
Do not use this company they will take your money and not return it when you don't have services. I called to cancel my connection because I had been robbed during my move I didn't have the funds to have them connect. This company assured me they would not take any money and that I could just call back when I had the funds to connect. The very next day they took $170 from my account. Now I am out the $170 and $70 worth of overdraft fees because this company refuses to give me my money back. My bank and the better Business bureau in Iowa are investigating this company for fraud please be aware and steer clear of dish Network they will take your money you'll never get services and they won't give you your money back
Date of experience: April 22, 2022
I had dish for 6 years. They raised their rates, and I called about it. They refused to lower the rates so I left and went to Xfinity. They tried charging me $150 to remove the dish and the pole from the ground in my yard! I was forced to rent a jack hammer for $50 and do it myself! This is appalling! After getting my money for 6 years you should have had the decency to come and remove the equipment, especially because it was your prices that caused me to leave! Beware before you choose dish, they are unethical in their business practices!
Date of experience: April 27, 2022
Kept my subscription alive after I got starlink, but needed local channels.
Had to buy a amazon fire stick to get dish anywhere.
Real clunky foolish series of steps to get my locals, plus $ 65 a month!
Very unreliable service, going to cancel and do without!
Dish sucks!
Date of experience: January 3, 2023
I had the rudest customer service rep, Ben based in Arizona, when trying to cancel my Dish service. After repeating multiple times why I wanted to cancel, he gave me some bs go around and judgmental comments about what would I do without the tv service. He was horribly impolite! Glad I'm canceling- Dish should do better with training their reps when customers want to cancel. If I could give zero stars, I would!
Date of experience: September 5, 2023
If you want to quit they charge you like $ 50.00 per month until your contract ends. They don't tell you that until you get mad of their bad service.Every morning you need to have luck that your service has connection if not you need to unplug the system UNTIL you get connected.If you want to watch movies on YouTube it gets frozen all the time,the excuse is your wifi. I check the same movie in my iPad and it's normal. You sign you got stuck.
Date of experience: September 30, 2023
My mother died in December 2022. Called to cancel service in April when I realized I am still be debited for her bill on my bank account. Explained that she died 4 months ago and obviously she was not using their service and they refused to give me my money back. Heartlessness from a sad and pathetic company.
Date of experience: April 27, 2023
Our local service techs come to my moms house drunk or in a bad mood because they are missing the ball game! She's 86 years old! Come a day or two later than what they say. Trying to get her to get something else. Had enough! Chincoteague VA
Date of experience: June 6, 2023
Finally they showed for a install had dish in past all they needed to do was install boxes they found a bad wire from dish to house so they layed the wire on ground over driveway across lawn and across the sidewalk bad trip hazard for myself who is disabled and my 85 year old mother called and was told I'd have to make another appointment 2 weeks out for them to look at it and they moved all tvs out from wall and left everything out including ther mess and old wires not a nice experience along with the danger they left me with I have photos of everything
Date of experience: September 6, 2023
My husband had dish for nearly 16 years. We were married 3 years ago and he recently passed away. I am elderly and disabled and Dish expects me to climb a ladder and remove some "node", or get a family member to do it for me, box up all his equipment and take it to the nearest UPS. I wouldn't have dish if you paid me because of this experience.
Date of experience: August 3, 2023
Have tried for weeks to resolve hopper problems, dish anywhere, my Vip211 account, billing errors.
There response is they cant do that right now. To call back in 7 days.
I have been on hold for dish for approx 4 hours total only to be told they do not have that capability at this time.
Received no notice of there problems until I called. I am tired of the runaround I am getting. While on hold just given all the ways to fix problems but no mention that their agent can not even fix a lot of stuff. Not even a agent saying that all will be resolved once they get things up and running. Just to call back in a week. No more by this memo i ask dish to contact me to fix my account. David Craig...you have my contact information.
DO NOT GET DISH!
Tip for consumers:
dont do it
Products used:
Dish Account
Date of experience: March 23, 2023
Dish doesn't live up to the promises made during installation. And they try to increase your monthly bill periodically, with no changes in service. They told me my rate would stay the same for a year, but 3 months later it went up. Lastly, their advertisement on TV that they have 99% connectivity regardless of weather is PURE BULLS_IT. Every time it rains or is very cloudy, I lose all signals. Don't waste your money on these rip-off artists.
Tip for consumers:
Don't waste your money on these rip-off artists
Products used:
Dish satellite TV
Date of experience: March 6, 2022
There are several programming problems most notably when using HBO/MAX series. They don't stream, especially GOT. Customer service 1st gaslight you, denies a problem & when you escalate it they say it's a tech problem that will be resolved in 72 hrs. Never happens. No callbacks, dropped calls all the time. Set aside at LEAST 3 hours to try & get help.
Products used:
Dish
Date of experience: July 9, 2023
We moved to a rural area and needed TV and internet service. They said that they'd have internet in the area in about 1 to 2 months, well that was roughly 9 months ago and shocker no internet. When we call and repeat what we were told, we get the oh sorry we don't offer internet in your area yet. We'll no $#*!. Thanks for being the ultimate captain obvious.
Date of experience: April 14, 2023
Dish tech left equipment not opened that i can't use and 3 cameras not delivered. Dish says my bad luck Its been over 20 days. I've called their office no return calls. I called back today they said they won't do anything im just out the money, its been over 20 days. They are responsible for their employees and I believe this is theft by deception. Do they get the employees to con customers and split the money?
Tip for consumers:
Training their employees on honesty and company policies.
Products used:
Nothing. Did not receive everything.
Date of experience: January 5, 2023
My ABC channel and METV channel are turned off and am still paying for a service that dish is not providing.my bill is the same.dish is saying that they are looking out for the customer.but who is still getting paid for a service that they refuse to give...the CEO of dish makes 10.82 million a year.if he cared about the customer he would give back some of his pay to help...I also lost fox Midwest 3 years ago...I can't watch mo favorite baseball team or college football team cuz dish refuses to give me my channels back. Don't buy dish network service cuz u will not get what u pay for...and I tried to call today and ask about this and was put on hold for over 3 hours...nobody ever picked up the phone.just another lie...they won't even talk to u...stay away from this total loser of a company
Date of experience: October 23, 2023
How can you pay your bill through there automated system and the next month? And the next month they tell me I payed a scammer, but they toke the money out of my checking about. Bad Customer Service and a poor lacking of taking care of customers
Date of experience: February 20, 2024
The reason dish has one sign up for 2/3 years is because if it was just 1 yr. The customer would not be back for a second.
Shows are interrupted by other shows. Shows are interrupted with dish advertising.
Tip for consumers:
How poorly dish customers are treated and how horrible it is trying to watch a show without interruption.
Products used:
Dish
Date of experience: January 16, 2023
Today you get no rating.
Why can I not see my bill on line but can conveniently pay my bill which exceeds 17.00 more this month. I want to know why and should I go back to cable?Watching TV is a joke. You advertise what great service you have but no better than cable company. Were it not for my husband I'd just stick to firestick.
Date of experience: March 13, 2023
I have had dish for years. I like it over the other sites but I think they are fairly expensive for the programs. We pay 150.00 a month. I buy my own receivers so I don't have contracts and they make me pay for each one to connect anyway. But I can stop anytime I want
Date of experience: January 21, 2015
Dish has failed to negotiate a contract with Disney for espn and other channels. They are putting blame on Disney. I pay dish network for these channels it is their responsibility to deliver. They knew the date the contract ended when they signed it should have already gotten this resolved. Instead the playing the blame game
Date of experience: October 1, 2022
My dish anywhere and dish internet been down for over month but they still bill me 55 dollars for monthly internet can't believe been this long and you can't fix your system maybe time to call Hughes net
Date of experience: March 20, 2023
The absolute worst for sports fans. I live in South Florida but I can't watch the Marlins, Panthers or Heat. Also, they dropped the local ABC affiliate. They will raise your bill while they eliminate channels. Just don't subscribe.
Date of experience: October 21, 2023
After being told I would have all the local and sports channels on the package I bought, when I tried to access some of theses channels they would not work. Dish denied what they told me. I am going back to direct TV I should have never left them. Do not believe what dish tells you to get your business.
Tip for consumers:
The truth
Products used:
Tv
Date of experience: December 17, 2022
: Switch to DISH to enjoy the best value in TV with a 2-year price guarantee, award winning technology, and J. D. Power? ۪s top-rated customer service. Learn more on our official site or call us at 1-855-318-0572 today.
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