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DISH Network

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Overview

DISH Network has a rating of 1.1 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DISH Network most frequently mention customer service, year contract, and local channels problems. DISH Network ranks 25th among Satellite Television sites.

  • Service
    262
  • Value
    254
  • Shipping
    135
  • Returns
    150
  • Quality
    218
Positive reviews (last 12 months): 0%
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Negative
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Reviews (458)

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dish network (102) customer service (124) termination fee (13) cancellation fee (12)
Thumbnail of user bs703
Indiana
2 reviews
1 helpful vote
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September 24th, 2023

Dish said I needed a OTA so I bought one and this thing is a piece of junk. My signal keeps fading in and out. I've called customer service twice and they say they fixed it but it only last a day or two can't wait until my contract is up so I can get a more reliable service. It's my fault for trying to get a cheap TV subscription and it's showing

Products used:
Satellite TV

Service
Value
Shipping
Returns
Quality

Date of experience: September 24, 2023

Thumbnail of user janetk1478
Georgia
1 review
0 helpful votes
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March 6th, 2024

Even the person on the phone doesn't even know why the charges are there, though give you 10 different reasons? They don't know which one it is they just shoot in the dark

Date of experience: March 6, 2024

Thumbnail of user hopeb153
Florida
1 review
6 helpful votes
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March 28th, 2022

I've been with dish for years a value customer at that. I make a arrangement to pay my bill and before the sun could come up they cut my dish off then told me I had to pay my bill to have it restored. So needless to say they cut my dish off before my check could drop that day to pay it. And then says I understand your frustration but as soon as you pay it we will turn it on. We'll guess what after this month you can stick dish up your asses cause I'm done with yawls bull$#*!. Star ratings I give you none.

Shipping
Returns

Date of experience: March 28, 2022

Thumbnail of user tomm2171
South Carolina
1 review
0 helpful votes
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August 30th, 2022

I have the latest hopper 3 dish service and it is a nightmare. I cannot recommend Dish. There support is worse than their equipment. They expect you to stay up all night to troubleshoot there faulty equipment. Certain processes can be addressed only at specific hours. When you are ready to turn off and go to bed at night the screen stays on to market their services to you and you have to wait 5 minutes before you are allowed to turn it off. They will tell you have go through a long time consuming process with their tech on the phone in the late night and that may or may not fix it for a while. It will happen again. Dish has a business model that assumes it will receive recurrent revenue from customers treated in this manner. Crazy business model!

Service
Value
Quality

Date of experience: August 30, 2022

Thumbnail of user robr690
California
1 review
0 helpful votes
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March 3rd, 2024

The equipment quit after 6 months. I called and they said our equipment was obsolete. Then when we called back again they said something else. A Sham.

Service
Value
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Quality

Date of experience: March 3, 2024

Thumbnail of user katherinem1102
Texas
1 review
0 helpful votes
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March 20th, 2023

If I did not have to select one star I would select -0 dish sucks!
Dish has been compromised for a couple of months! Told me they were trying to fix the issue for weeks now my information was stolen as well as thousands and thousands of their customers they are doing nothing about this! Will not answer the phone and continue to double bill! They are double billing they will not answer the phone!
I get people that do not speak English and hang up on me and I continue to be double billed this is ridiculous! Do not do business with dish!

Date of experience: March 20, 2023

Thumbnail of user ayhamblin
New Mexico
1 review
0 helpful votes
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April 4th, 2023

I called and spoke to someone on 03/07/2023 to cancel my service, was told that there was a security breech and service will be free until 03/17/23 and to call back to confirm that service was cancelled. I called back, was on hold for over an hour, told it is being disconnected and for me to wait for a box and return my equipment. I looked today to ensure no bills. I have been disconnected per my account, however, I did not receive my free service AND I have a full bill for April plus other fees. I tried to contact them again only to receive notice that they are having "technical difficulties". Well - that is for sure. I will never return to DISH nor refer anyone!

Tip for consumers:
Other streaming services are cheaper, work just as well and have good customer service. I will not use them again.

Products used:
Dish cable

Service
Value
Quality

Date of experience: April 4, 2023

Thumbnail of user kevinr1586
North Dakota
1 review
2 helpful votes
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July 17th, 2022

You show a setting of rural customers running to a storm shelter. As the family sits and are seen watching the storm roll in on what I assume is your dish network, the father rushes in to join him family and sits to track the storm... Reality is the first 2 minutes if any storm we get here, the first thing we lose is our dish signal until the threat passes. So don't count on it for your personal protection because it ain't happening!

Service
Value
Quality

Date of experience: July 17, 2022

Thumbnail of user patricko589
Washington
1 review
0 helpful votes
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August 5th, 2023

Over a year ago Dish promised me a $400
Gift card. Now they refuse to send it
Crap content. Not suited for Florida weather. Horrible customer service.
Only got a 1 because 0 is not available.
Don't let your friends try this provider.
Dishonest, dishgusting, dishturbing interruptions every time it rains.

Tip for consumers:
I'm sure you can find any other provider that is more reputable than Dish.
They honestly suck.

Date of experience: August 5, 2023

Thumbnail of user sued540
California
1 review
0 helpful votes
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November 21st, 2022

Be careful! They snag you with a special offer, claim they have you on a 3 yr contract, than up the prices and tell you you're trapped due to the contract. They claim to have senior specials but, if one holds for the summer, they then charge you far more when you return! I would never get locked up with this service again.

Tip for consumers:
Find a different service

Service
Value

Date of experience: November 21, 2022

Thumbnail of user richardt2236
California
1 review
2 helpful votes
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April 18th, 2023

I have paid DISH for satilite t.v. For many years. But when they went for all the streaming, channel selection, microphone, dvr, amazon prime the whole system became very unreliable/confused/and total pain in the &&&&. Call for service and get ready to wait/wait/...maybe because there are many customers with problems. I am told ''OH' engineneering is working on this problem. Forget dish/direct they both the same systems...go best cable in your area.

Tip for consumers:
when i was giving up on DISH ...they would not let me out with OUT paying all the other months of the 2 year servIce plan.. THERE LOYALTY MANAGER SAID WE MAY OF FAILED BUT YOU MUST PAY ALL RENT AL FEES FOR THE NEXT 18 MONTHS

Products used:
spectrum cable

Service
Value
Shipping
Returns
Quality

Date of experience: April 18, 2023

Thumbnail of user aprilm1140
Arizona
2 reviews
0 helpful votes
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August 19th, 2023

Even though they tell you that they canceled the account just like from 2/23-5/23 starting 8/23 they have started doing it again and I know this because I am a current employee so unfortunately you have to call every single day for at least two weeks to make sure that they have actually canceled your account

Tip for consumers:
It’s a terrible company to work for

Products used:
Dish Sling

Service
Value
Shipping
Returns
Quality

Date of experience: August 19, 2023

Thumbnail of user rubym321
Texas
1 review
1 helpful vote
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June 2nd, 2022

They will screw you over big time worst service ever they freaking got hacked during the super bowl and I couldn't even watch the super bowl due to them getting hacked then the equipment stopped working and when i called to cancel they said they would charge me a $420 fee for early termination so they are not worth your time and money

Date of experience: June 2, 2022

Thumbnail of user joem3013
Kansas
1 review
1 helpful vote
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June 29th, 2023

I'm tired of paying $165 a month for tv and on EVERY commercial break it's always some erectile disfunction or some trans or ru pall drag commercial. When did mentally unstable people take over our country? Sorry dish but I'm done.

Service
Value

Date of experience: June 29, 2023

Thumbnail of user claudiahungerford
Idaho
1 review
1 helpful vote
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August 29th, 2023

I have been wanting to cancel my service now for two days. They put me on hold and no one ever answers. If you call and choose the option to upgrade your service they answer right away. They are disgusting liers and they need to be sued for trapping people with their service.

Service
Value
Shipping
Returns
Quality

Date of experience: August 29, 2023

Thumbnail of user ddmbatluc
Illinois
1 review
1 helpful vote
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February 11th, 2024

Changed to dish 15 months ago because they offered no contracts. 15 months later I'm moving and they're penalizing me $180. Turned in for arbitration and they refused. They're liars and it's bad service.

Service
Value
Shipping
Returns
Quality

Date of experience: February 11, 2024

Thumbnail of user cptkirk59
Idaho
1 review
0 helpful votes
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April 17th, 2023

After being a Dish customer for the last 6 years, my association has ended horribly. I always auto paid with a credit card, this card was compromised and canceled. Not knowing that my Dish account was connected to this card my service was interrupted and I was given an 800 number to call. The only thing I could talk to was a bot, which kept asking questions about a PIN # which I had no Ideal what that was and could not talk to a human to see where to go from there. I finally called a number to re establish service and was put on hold for over 1/2 hour, then the call ended. I disconnected my Dish receiver and all the other thing associated with Dish. I am now using Roku and could't be happier streaming.

Service
Value
Shipping
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Quality

Date of experience: April 17, 2023

Thumbnail of user robertd4450
Texas
1 review
1 helpful vote
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February 4th, 2023

Disgusting people, liars, cheap service, system is down more than it works. Ruined the top of my brand new dryer on a new install because the tech is a moron. Filed a damage report, had dish two come out, yes it is messed up. Dish said get an appliance technician and see if it can be fixed. We will pay for the tech. Tech came out said no parts are available and i took his bill and that statement, scanned it and emailed it to them. One and one half years later no resolution. I have the sent emails with attachments. Called multiple times, that is a joke. Called to cancel and they called me a liar and charged me a disconnect fee. They said i made a commitment, no i did not. Liars and loosers, waiting for kit to give them their garbage back. If you get dish you deserve what you get

Date of experience: February 4, 2023

Thumbnail of user charlesk1559
Alabama
1 review
3 helpful votes
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March 16th, 2023

Unable to login to my account online to correct OVER billing problems. I was Told overbilling was correct but it was not. Most customer service representatives speak very poor English. Totally unsatisfactory except for actual package but promised 3 year flat billing a HUGE lie! Also Hulu blocked with Dish- a fact not disclosed by Dish when you Order It!
Not worth the massive inability to easily communicate!

Tip for consumers:
See above

Products used:
Dish satellite TV

Service
Value
Quality

Date of experience: March 16, 2023

Thumbnail of user scottb131
Tennessee
6 reviews
8 helpful votes
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January 26th, 2016

Not really that impressed, but I like that you get satellite radio included. Otherwise, it's just a really expensive way to get your programming, and you have to watch it on someone else's schedule. I don't see the point, once you have a good internet connection, Hulu, Netflix, and HBOGo.

Date of experience: January 26, 2016

Thumbnail of user mikec2817
Georgia
1 review
1 helpful vote
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August 22nd, 2023

Do not use Dish network unless you like being ripped off. My bill jumped $50 in two months without any changes to my service. Channels are constantly out because of dish trying to rip off the networks. ESPN/ SEC networks went out for two weeks at the beginning of college football season. They go to extreme measures to keep you from canceling your service when you do decide to cancel. They offer worthless short term discounts to try to keep you from canceling. I was on hold 4 different times for a total of 1.25 hours when canceling my service. Then they want me to pay $20 a box to return their equipment that is between 7 and 8 years old. DISH NETWORK IS A BIG SCAM!

Service
Value
Shipping
Returns
Quality

Date of experience: August 22, 2023

Thumbnail of user nancyg2086
Florida
1 review
0 helpful votes
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March 15th, 2022

My dish goes out all the time. I definitely wouldn't rely on it in inclement weather. I don't have a lot of fancy add-ons. In fact I only have one level up from basic. It still it costs more than my monthly electric bill.

Service
Value

Date of experience: March 15, 2022

Thumbnail of user robinw653
New Mexico
1 review
1 helpful vote
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January 8th, 2022

How do they charge me $12.00 for local channels? I don't get channel 8 or 13 or 23. They gave me a one time credit of $5. Said that is all they could do because they are still working on it. So I have to pay $12 a month for channels I don't get because you are working on it.

Service
Value
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Quality

Date of experience: January 8, 2022

Thumbnail of user helenm1392
Arizona
1 review
0 helpful votes
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October 24th, 2022

When I chatted with dish. It was $100 for what I wanted. When I called in to make the change it was $150. Calling in says Chat is wrong. Then when I chatted they said they DON'T have that information. What a crock. I have the chat in writing. I would not recommend dish. Just need my contract to expire.

Tip for consumers:
Being told the truth

Products used:
old hopper

Service
Value
Quality

Date of experience: October 24, 2022

Thumbnail of user fannin9
Texas
1 review
0 helpful votes
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May 1st, 2023

I live out in the country so satellite is my only resource for a network. For the past few years I had Dish Network, some trouble here and there however lately we have very poor service at our home. I called for a tech to come to the house to figure out why. I RENT their equipment but regardless I was told there would be a charge for the tech to come out. Either $10.99 with a year contract for insurance or a flat fee of $103 that must be paid up front before they would book a tech to come. I declined and decided to ditch the dish. Purchased a Roku Ultra ~ happy happy happy.
When I called to cancel my service the service representative was rather cocky, saying I should have just ask to be canceled and he could have waived the tech charge and/or could have added a few services to make up the difference. Nope, went from paying $120 a month to paying $25. Yay

Service
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Date of experience: May 1, 2023

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