The Disney Store

I purchased gift cards a month ago and have not received them yet. Called you and still got no satisfaction. Very Very Disappointed. Will Never order from you again or will anyone in my family

Ordered 100.00 worth of merchandise less than 24 hours and 25% off
Called was told too bad I understand if a week or 10 days had passed but less than 24 hours come on Disney

The prices here are a bit over the top, i don't usually shop here but it's worth having a look at. Once got a gift for my niece and she truly happy, the quality of items is good.

They are taking out charges for nothing & putting me on hoLd forever! Time & money, yeah keep you pff petty rinky-dinky magic. Disney is Like corrupt cops!

<3 this site, you will find the toys on here cheaper then you would in store, great prices and service, always having amazing sales
Ahhhhhhh finding nemo stuff is 2 die for lol

Always loved Disney till a purchased from their website, there customer service is non-existant and the phone number does not work.
Still awaiting a response from the email I sent 2 weeks ago -AVOID AT ALL COSTS.

I AM WRITING IN REGARD TO THE NONEXISTENT ON LINE STORES CUSTOMER SERVICE. IT TRULY IS THE UNHAPPIEST PLACE ON EARTH. IF WALT DISNEY WAS ALIVE THERE IS NO WAY THIS WOULD BE ONGOING. I HAVE NEVER ENCOUNTERED ANY RETAIL, CREDIT CARD CO. S NO PLACE WHERE THE CAST MEMBERS ARE SO RUDE, AND TOTALLY UNCARING. I FEEL LIKE THEY FEEL IT IS A HUGE IMPOSITION TO HELP YOU. IF YOU HAVE A PROBLEM LOOK OUT. THEY WILL TAKE YOUR HEAD OFF. ARGURE WITH YOU. MAKE UP STUFF AS YOU GO. THE SITE ADVERTISED PROMOTIONS WITH CODES NEVER WORK. YOU WILL GET SCREWED OVER AND KICKED TO THE CURB... THEY ALREADY HAVE YOUR MONEY. BUYER BEWARE...

I bought a sweatshirt and a T-shirt through DisneyStore.com on October 4th. The promise of delivery at my hotel in New York was October 11. Exactly what I needed, because I would travel back to Brazil on this date.
I received orders from Amazon and Walgreens, made in the same day, with no surprises.
But my Disney order...
The delivery date was changed to October 13, then "reduced" to October 12, when I would be in Brazil.
Ok, let's call customer service.
"Orders placed after noon are only counted the following day." There is nothing anywhere on DisneyStore.com that says it to the consumer.
"Could not you call the carrier and personally go get the box?" Yes, the attendant made me this proposal: stop visiting the city that you came to tour and spend hours behind an inefficient Disney delivery.
"There is a carrier's warning regarding Hurricane Irma and Harvey." I replied that I placed orders on 2 other sites and these arrived in order and even before the promised date. One of them uses the same carrier as Disney... Curious, right?
Well, I imagine Disney will not worry about a consumer who has lost $ 100 in a purchase with them because they have millions of other customers who pay what Disney asks to have their goods.
What I do know is that, if possible, I do not buy anything from Disney, mostly at DisneyStore.com.

Ordering from Canada - you pay for the products in USD, you can add another 25%+ for Shipping & Handling also in USD - then you get held up for ransom by UPS who wants another 45 - 50% of the value of your purchase for "brokerage fees". If you live in Canada you can just about double the price. I will never order from a site that ships via UPS - they are way too expensive!

I was excited to be able to order my wife's favorite Disney characters at the on-line Disney Store. I ordered on a Thursday evening 5pm EST. They immediately put a hold on the funds when I placed the order. Normally that is not a big deal except I received no email verification of the order except on my credit card statement. 4 days later (Monday) I called to check on the status. Call said 10 minute wait time. I was on hold for 44 minutes. The person that answered was totally unprofessional. "dude", "What's up", "I have no idea, I just work here". He finally told me the item was still waiting to be boxed up and shipped and I would have to wait... REALLY?

I finally received an email at 5pm Wednesday night that part of the order had shipped and again today (Thursday) that the rest had shipped but the UPS Ground labels show label created that's it. 5 Business days... 1 full week and the items still have not shipped, no way in a lump of grumpy coal will these items make it before Christmas... I will never shop at this store again...

They need to change their name to "WISH"... The USA version...

Two times now I've placed orders at midnight to get the collectible keys I have it on my receipt I was to receive them both times my orders have come in completely wrong with stuff that isnt even worth $1 I call to get my orders fixed and of course everything I ordered is now sold out and no key will be sent in replacement because they sold out which I don't understand why I am at fault for them messing my entire order up not once but twice

I'd give no stars if it were possible. No confirmation number was sent and 1 of 2 of my shipment was lost and the other damaged. Items are NOT packaged well. NEVER AGAIN DISNEY. YOU HAVE LOST MY BUSINESS FOREVER.

I had 3 items in my "shopping cart" on disney.com and when I went to buy the items, they were no longer there - all 3 gone! It would be nice if they let you know when items are being deleted...

We purchased a Belle Bag in June this year, by end of July the covering was coming off the handles.
I contacted Disney and omg what a disgusting service, I was thrown from one person to another and non of them knowing what they were doing.
Eventually in September I was told I would be refunded but needed to wait 21 days.
I waited 21 days and no refund, back to being thrown from one useless person to another each and everyone totally useless.
I have been going threw this until 6 days ago when I was told they sent the refund but my bank rejected it which is a total lie as while waiting for my refund I contacted my bank and they had nothing from Disney.
I was called again and again gave my bank details and again told had to wait 21 days which will be the end of December. This will mean I have waited 6 months and dealt with the worst customer service I have ever in my life dealt with.
I have asked numerous times for the head office address and this has been refused, I have never been offered any other compensation for the diabolical service.
Do not buy from Disney thinking if thing goes wrong you will get a good customer service as I promise you it is the worst customer service ever.

I TRIED TO ORDER 8 TIMES ON LINE... COULD NOT COMPLETE PURCHASE... USED TWO DIFFERENT CREDIT CARDS AND PAYPAL...

Called numerous time and could not get through... when I did and tried to order over the phone, it took the "cast member" 20 minutes to fill out addresses and order, then it took ten more minutes before she got to my credit card number... I gave up

HORRIBLE

If I could i wouldput 5 negative stars! I placed my order November 23rd 2020, Today is December 11th 2020 I still have not received my child's gift for Christmas! I check the status of my order and I see the count down disney store is doing to these poor people you are not going to get your presents before christmas they r lieing to you! My order was supposed to be delivered yesterday but they rescheduled it for December 15th I guess we will see if it gets sent to my house or not I just hope it comes before Christmas!

I purchased an item online using my debit card. At no time was I made aware that my account would incur an additonal authorization charge of equal value, not even in the confirmation email I received. It was not until I checked my account and found that I had gone into overdraft and was charged $36, did I discover why. I contacted customer service and was made to feel as if it was my own fault that I did not have the funds to cover the total of the purchase AND the authorization fee. I guess since I don't have as many zeros in my account as Disney, I was looked down on. It would make more sense to me that consumers be notified PRIOR to the final purchase of this policy, not instructed to look at the fine print hidden within the website after the fact. It seems like it would be super easy to make this disclosure known via a pop-up or something during the purchase process, especially given the number of negative reviews I see here related to this same issue. Why purposefully continue to deceive buyers? I will not ever be purchasing from them again and am hopeful that this review helps someone else.

SLOW SHIPPING! Did not ship for 7 business days. Did NOT recieve merchandise in 5-7 days as promised. Now items that were ordered in time for valentenies according to there website will not arrive until 2 business day after Valentines day. Customer service was rude and just doesn't care. The Disney Store has turned into a joke. NOTHING MAGICAL HERE!

People who developed this site know how to keep you in. Even though you know this you still cannot resist of not buying something. And also quality of products really good

I pre ordered a blu ray disk of Solo a Star Wars story. 3 days later I got N email that my order shipped. When I tracked the item I got a notice from ups that an order for my label had been created and when they received the merchandise they would ship it. I called shop Disney a few days later as I still had not received it. They told me it would take a while from a third party vendor and they couldn't ship out a replacement until three weeks had passed. At the three week point I called to tell them to let them know I didn't receive it. They said it was out of their control, as it came from a third party vendor. I had to insist on being put through to a supervisor who said that they could send me a replacement and rush it. It would be about 1 and a half week because it came from one of their "trusted " third party shippers. I asked if it was the same third party shipper that never sent the first order. Since it was and this movie was available everywhere now. I asked to have my money refunded. I used a disney gift card and a credit card for the tax and shipping. I asked that the refund could be used at Disney store. They refunded me with a digital gift card that can only be used on their site. I asked for this not to be the case as I plan on NEVER buying fro their site again. By the way I then ordered it from Walmart.com and got it in 3 days with free shipping and saved $8 as well. I hope people read this before buying anything at shop disney.

I purchased a backpack for my grand daughter from Disneystore.com and never again.

I spent about 2 hours on the phone in total and on my last call they advised me that I would receive the package on Dec. 8th plus they would drop the $40 shipping cost and also send me a $20 gift certificate for all I've gone through.

Well it didn't arrive Dec. 8th and is still in Memphis TN.

I called again and this time the lady advised me its not there problem, I must contact UPS.

NEVER AGAIN WILL I ORDER ON-LINE FROM DISNEYSTORE.COM!

I ordered a coat for my grandson which didn't arrive before we left for our Disney World vacation. We saw the coat in stores there. We didn't buy it because it would be waiting for him when we returned. I hadn't heard from Disneystore, com aside from the initial "Thank you for your order" email. We got back home and there was no coat. I checked my email again and received nothing indicating an issue with the order. I finally called, 20 days after I placed my order, to learn that the coat is out of stock. It was in stock on the web site when I ordered it. I also learned that they were aware of the situation and never sent me a follow-up email letting me know about the issue. I get it that things get sold out. But their inventory system should align with availability on their web site. And where was the communication? If I had known when they knew that the item was no longer in stock I could have bought it in person. Aside from their web site being difficult to use, this not so small blip doesn't align at all with the rest of the Disney brand and will stop me from shopping on their site in the future.

Bought a Supreme leader sweatshirt hoodie at the Disney store washed it and it was all dull from the black die bleeding onto the white fabric :( what a disappointment not cheap!