The Disney Store

I placed a order on December 14. For my two nieces and two nephews. I called almost everyday to check on the status. And every time I was told I would have by Christmas. Finally on December 19, one of the representative checked for me and said it was not shipped but it would ship the next day. I asked to changed the shipping but I was told I couldn't, it was to late but not to worry I would have by Christmas. I received tracking the next day with two emails that said they were out if two of the items. I said ok, at least I would have rest. But again I called on Thursday and Friday because I had tracking but it showed it never arrived at the post office. After sending over a hour on hold last night. Was still told I would get the order today, that the post office is slow on updating their website. Well the tracking was updated doing the night that the package was just received at the post office and it would arrive December 29. Six days after they had promised delivery. Called again this morning, was told they are sorry and that I can return the items once they were received. Are you kidding me! I received they are backed up but be honest. I would have. Gone out and bought other items instead of waiting all week.

1. When you enter your rewards card or gift card on the Disney.com web page you are only allowed to enter one card. To enter a second card, you have to call a number. Disney must never have run into people who have multiple children who both get Gift cards for Xmas.

2. When you enter a gift card or reward card the disneystore.com web page does not tell you how much your gift card deducted from your order. You need to track that and make sure your Credit Card is charged the correct amount.

3. If you have a disney credit card beware. You are only allowed one reward card per order on the Disneystore.com. However they dont tell you this anywhere.In fact, I placed my order, called in the second reward card, then a couple days later I got notice that I was only allowed to use on Card per order. It would have been nice when I called in the second card if I would have been told that information. But when you give them the numbers, the person must not know you cannot use more than one rewards card since I was not told that information.
Disney recently updated the Its a small world ride in Florida, maybe they should also update the Disneystore web page. I think they were built in the same year.

I would not buy gift cards from Disney family members.

I used to have high regard for Disney, but now it has gone away. Their prices soar, and the service is lacking. I ordered a limited pin set and got order confirmation. The website kept saying the item was available for several more days, then it was finally marked sold out. In the past the item would just be removed from their site. Anyway, after several weeks go by, I follow up with their "Guest Services". I was told the item was sold out and would not be shipped. So, they sell me an item that is sold out, then don't even bother to let me know that it was sold out.

More recently, I have been getting e-mails from them cancelling my orders after they have confirmed them. And the best part is, they ship in a box that is-and I am not exaggerating- at least 30 times bigger than it needs to be. Items that could be shipped in a small (5x8?) padded envelope are shipped in a 12x12x6 box.

3/10/17: Perhaps Disney pays some attention to this site... my most recent pin order came in a padded envelope instead of a box 40x the size it needed to be. We'll see if they keep it up.

I was on shop disney ordering ALL of my sons Christmas gifts. I placed the order but the site said it didn't process because of a payment problem. It emptied my cart and then I had to redo the order. That order went through. Then I recieved an email for 2 orders! I called immediately, but they said it was already processing and the could not cancel it! I would be having 2 huge payments coming out of my checking at CHRISTMAS! They said that I had no other choice but to wait for the packages to arrive and return one. I would then have to wait however long it took them to get it back and refund my money! This whole thing has put me in a bind and disney didn't care or try to make it right in any way. Basically saying too bad so sad. When I got nowhere over the phone I tried the chat and they were legit rude and saying things that made me ask them "Are you messing with me?" It was like they were mocking me. When I went to screenshot the conversation it disappeared. I have messaged on Facebook and email asking for the transcript of the chat, because it was so ridiculous it's hard to believe. They have not replied to either. I will never shop with them again. No customer service or compassion. Oh and it has been 3 days and the order is still in processing and not shipped. Tell me why it couldn't be canceled minutes after it was placed!

I ordered a Christmas gift on the 2nd of December. I received an email saying that it had shipped, with a tracking number from UPS. On the 10th, I started calling them because I had not received it. I checked with UPS and the tracking number was invalid. I call Disney and was told they would try to locate the tracking number. Finally today, after calling several more times and being told the same thing, I tried again. This time I was told that the package had been shipped FedEx, but they did not have a number. Not once did they offer to replace the item, since it was obviously lost. I have very frustrated. NEVER AGAIN WILL I SHOP WITH DISNEY!

My mother was trying to order some bands, she tried once and said that the card she was using was not valid as incorrect address (even though it was correct) - so no payment taken you would have thought? She tried in total FIVE times to get these bands as she is desperate to get them as my granddad is going and he has been very poorly and it's always been a dream of his. Each of the FIVE times the same thing came up saying the card wasn't valid so my mum placed the order via customer services and the order went through. Later, my mum got a message she had gone over her overdraft by over £1000. Somehow Disney had taken the money each time for the bands even though no order was generated. My mother called to resolve this but the customer services team on the first occasion calling were very unhelpful and wouldn't even email her to confirm there had been an issue. To their credit they were better when chasing a refund a week later, however it shouldn't have even got to that! It has been over a week now and still no refund. I am, and my whole family is disgusted that we have been treated like this considering Disney is meant to be one of the most family oriented companies! P.S. It's not even possible to order the bands six times as you can only order a certain number, so she has been charged for orders that have never and will never be dispatched. Disgusting and disappointing. P. P. S Due to a computer glitch she was charged over £1000 when the card was declined when the original order was for only £168.

Worst service possible. I ordered on November 24th with Disney policy stating it would be delivered 6-8 business days after purchase. It is Dec. 11th with no ship date and customer service has no idea when my items will be shipped. They assure me nothing in on backorder. They also state everything will arrive by Christmas day... reallly? If you go online, disney.com is offering free shipment today. HOW CAN THEY OFFER THIS WHEN CUSTOMER SERVICE tells me they are swamped and can not get out purchases made weeks ago? Plus, customer service stated I could not cancel my order because it is in distribution?/? What happened to the Disney service? POOOOR Service... NEVER will I EVER purchase from DISNEY again.

Order was sent out with wrong product and two return options unacceptable Refund is requested

BEATRICE, NE *******-2531
USA

Order Method: Online
Payment Method:
Date Shipped: 2015-09-29
Shipped via: UPS
Tracking Number: 1Z17R06A*******488
Track this shipment

QUANTITY

ITEM

DESCRIPTION

************** Olaf Trick-or-Treat Bag - Personalizable
************** Olaf Trick-or-Treat Bag - Personalizable
************** Mickey Mouse and Friends Reusable Trick-or-Treat Bag
**************
Elsa Light-Up Wand

Difficult to resist buying something. But that might be where the positives end. Long wait, no contact, awful package... Really wouldn't recommend and probably won't buy there ever again.

I created my order on a Thursday but your website was down. I logged back in every day from Thursday to the following Tuesday trying to place my order but could not do so due to website issues. During this time, I also tried to call in my order but could not do so because I had signed up for a new Disney Chase VISA and did not yet know my card number. I finally received my rush shipment VISA and called my order in Tuesday only to find out that two of my items had gone out of stock during my wait. I was then advised 5-7 days for shipping but not advised that this 5-7 days was how long it would take Disney to ship out the product and it did not include transit time. Received one item from an alternate Vendor then had to call in again for an update on the remaining items since the online tracking function did not work. Finally got a notification that my other items were shipped 8 weekdays after my order was placed only to get another email the next day stating yet another item was out of stock/no longer available and I would not be receiving it with my order. Four phone calls to Disney, a broken website for over a week and three missing items. Most likely my first and last DisneyStore.com order.
I FINALLY received my order on Friday. It was supposed to contain 6 items. Only 3 were in the box. When i called, they advised they would get the others back out to me in another shipment "no shipping charge" - duh! I told them to please cancel and refund me for the items... I AM DONE WITH DISNEY.COM!

Disney promissed to deliver my order in 4-5 business days. The order only was delivered on the 10th business day. I tried contacting Disney, but my problem wasnt solved. Never again

I love the online sales and clearance items. They ship fast and accurately each time I've ordered thus far.

I ordered gifts for my family on 29th November - with plenty of time to go before Xmas.
I received a confirmation of order on 29th Nov - with a delivery date stated as 9th December.
On 6th December - I received a notification email to advise delivery may be delayed due to the Black Friday sales. On 8th December, I received another email - advising that one of the items ordered was no longer available, but all remaining items would be delivered and a refund made on this one item.
I spoke to Disney Store today 14/11- Jack, Jade & Sami... which were less than helpful, very dismissive and also each individual gave different information. I was advised payment hadn't gone through on the 7th December, and then advised it had gone through on the 29th November (when i ordered) and then advised there was an accounting issue - and that the issue had been escalated with them.

At no point could I speak to a supervisor or manager. (they were all busy)

I have now received an email to advise that my full order has been cancelled due to a 'technical issue' and a full refund will be processed in a week but supposedly my payment was not authorized!
This is absolutely disgraceful - with Xmas just around the corner.

For such a massive international company i expect a lot more

I ordered Christmas presents for my 5 year old online from the Disney store, the website said guaranteed delivery before Christmas. I got 2 different tracking numbers since my items shipped out of different states. That would have been fine except neither package actually shipped for 2-3 days after I got the tracking info which lead to my items being delivered AFTER Christmas! I called customer service where I was told they would give me a $10 credit towards a future purchase. Apparently $10 off (which is basically their shipping charge) is equivalent to a 5 year old not having her Christmas presents under the tree on Christmas morning. I decided to email the corporate office about my experience, a week later they called me and basically told me the same thing, they would give me a credit for a future purchase... the craziest part of this, is that this also happened to me about 5 years ago from the Disney store and I didnt order from them again until this year where it happened AGAIN! I will NEVERRRR give them my business again and I hope everyone else has plentyyyy of time to wait for their overpriced items because shipping is definitely not their priority.

I placed an order in early dec. It took me an hour and a half to order on the phone. I had a redemptiom card with 450.00 dollars on it but they wanted a back up card in case the redemption cars had no money on it. I got they order fine but i noticed they charged my credit card for everything. Chase has verified the money on the card but i have made SIX PHONE CALLS AND I CANNOT GET THEM TO TAKE IT OFF THE CREDIT CARD ON TO MY REDEMPTION CARD. I am beyond frustrated and calling the bbb next. I have talked to chase 3 times who said it is an easy fix but the last person i talked to at disney store was very rude. Wouldnt call me back. And the sixth call i made said it would be 6 bus days. I am not very hopeful and it is coming due on my credit card so not only will i have to pay for the order i will have to pay interest! Never again! Rebecca dutra

Why is it that the Repunzel dress comes in infant sizes but the shoes do not!?!? Very frustrating and disappointing.

Lou Brager
Cottage Grove Mn

I realize a penny isn't much these days but when you order from an online company such as SHOPDISNEY you expect a certain level of something, right? Well, I placed an online order and was given a total due for the order, an email from them confirming that total and my credit card was charged that total. Then two days later an additional PENNY was charged to my credit card without any notification from SHOPDISNEY. I sent them an email and received a runaround answer. I sent another email telling them I would no longer be a customer and was sent a reply they would look into it. The original charge of $101.60 was removed from my credit card but the PENNY was left, then the $101.60 was returned to my card along with leaving the PENNY. No email as of yet as to why I have been charged the PENNY. I mean really, YOU (DISNEY) CONFIRMED THE ORIGINAL TOTAL via email to me. It's not like you even give me a bag to carry my purchases out of your stores anymore unless I buy one of your cheap made ones that the seams start coming out of before I even get it to the car and it's not like you are losing that PENNY with the admission prices to your parks. You lost that PENNY on any more of my thoughts coming your way. Is zero stars possible?

Let me start out by saying this review is not based on the product itself. My husband and I have been collecting the Disney figures for a few years now and this is definitely one of the coolest ones we own. This review is based on the actual shipping of this product.
I ordered it a week before my husbands birthday to arrive on time. When I received it, Jiminy was broken into pieces. I called back, explained that it was my husbands birthday gift (which was now 2 days away), and had to BEG them to send it 2 day so he could have it on time. After sitting on hold for 36 minutes and arguing with a supervisor, she finally agreed. The next day I get no e-mail about it being shipped, so I call back and they explained that they messed up and didn't put it in their system. Obviously even more upset, I ask them to please send it asap, which again, after arguing, it was done. Then I received statue #2 it was broken AGAIN. Fed up, I called back asking for a new replacement and to be given a gift card or something because 1) I had spent over $100 on this with taxes/shipping, 2) They did not pack it well, therefore I received TWO broken figures, 3) They admitted to me that it was their fault that the second figure was not shipped in time. Their response? "We will offer you 10% off to keep the statue, plus a $5.00 coupon for your hassle." WHAT. 1) 10% off of a statue that is BROKEN is not worth it. I paid for an item, I do not want a broken one. And 2)...$5 off. Really? After begging and crying because I was so fed up and aggravated at this point, they offered to send me a $20.00 coupon. While I do appreciate it greatly, it would have been nice if 1) They offered that upfront after seeing how much they messed up and 2) Had looked at my Disney account. We have annual passes. We have spent more then thousands of dollars between Disneyland and the Disneystore.com, which can clearly be seen by looking at my account history, although we may now not be ordering again after dealing with this headache.

If I could leave 5 negative stars, I would. My process started with trying to redeem a Disney Reward card, which was rejected at the Disney Store (Nov). I called Disney's reward number (Dec) and was told that another card would be sent to me. I never received the new card. I called Disney again (Jan) and was told that my redemption card is now reactivated and can be used. I used it right away and made an online purchase consisting of 4 items. I received an email saying that the item was shipped with a tracking number. Two weeks pass by and the tracker continues to say that the items are pending shipment. I called the shop Disney customer service line, they apologized and reshipped the items. The tracker for these items said that they were shipped right away. I get an email saying that my redemption card no longer works and they charged my back up credit card. I get 3 out of the 4 items, but was charged for all 4. The three items were all crushed on delivery and there is no way I can give them as gifts. I called shop Disney (Feb) to complain about the charges, the missing item and the state of the items on delivery. They said the charges were not their fault and I need to call my backup credit card! The best they could do for me is for me to return my 3 items back to them and they will refund my charge. They can not give me a new redemption card (I had already cut up the one used), so that money is now gone.
This process was a NIGHTMARE! I am so fed up that I will never shop at Disney again! I love the theme parks and Disney in general, but this redemption process and the whole shopping at Disney experience has left a blemish that can't be easily forgotten!

Will not order through them ever again. Rude somes it up of the agent i spoke too. Will not be buying or visiting disney ever again.

I ordered something a month ago and I still haven't received my item and it will not allow me to track it.

I ordered 2 costumes for Halloween, 11 days before Halloween. Never got a confirmation email, so I called and emailed to make sure they received my order and that it would be here in time for Halloween. On the phone she assured me they would be here on time, and the email I received (2 days after I sent mine) also assured me that they would make it in time. FIVE DAYS after I ordered, I got an email saying that they finally bothered to get ONE of my costumes in the mail, which should have still barely made it here in time. The next day (SIX days after I ordered), I got an email saying that THE SECOND COSTUME WAS OUT OF STOCK. SIX DAYS it took them to let me know this! So I had to scramble to re-order the second costume from Amazon, but was still hopeful that the first costume would arrive on time. Now I am tracking it via UPS, and guess what? It will not arrive until THE END OF THE DAY ON HALLOWEEN. ARRRRRRRGH. Honestly I cannot believe how horrible this experience has been in every way- this place is the worst and I will NEVER order from them again!

Good quality Disney collectables, action figures of Disney characters. Got good deal with discounted price.