The Disney Store

I would NEVER order from disneystore.com again!
I've only ever ordered from the USA twice before, both being Hot Topic ages ago, never a problem. First time ever ordering from USA Disney store this year, in April. I live in the UK and I really wanted a t-shirt I saw when my family and I were on holiday in Florida, but there was none in stock in any store out there. They don't sell it on the UK Disney Store website. I was worried to buy from the USA branch online, as I've heard so many bad things about their customer service representatives and also read a few reviews about cards being charged and then getting no goods and no refund. So my mum decided to brave it and pay the extra to buy it online for a late birthday gift for me, and have it sent to my family in Canada, (so she'd pay less custom fees), and they could send it to my brother via the army post to give to us. This was the first time my mum used HER credit card to buy from the USA. I've always used my debit card. So anyway, we ordered it in April on my mum's credit card, and she has not used her card since then for anything, she always uses her debit card or cash for her other purchases. So her credit card company called her this morning (30th MAY!) to tell her someone in CALIFORNIA, literally 10-15 minutes away from the Disney Store's headquarters, tried to use her card details to make a purchase. They tried to spend £79 worth at Target! I'm so glad her card company contacted her first so she could choose to decline payment! God knows what else they would have tried to buy! We've now blocked her card. There's no Target in the UK, and it's fishy how the first time she uses it online at Disney Store, her card details are re-used in the EXACT same state, EXACT same area, pretty much around the corner from the headquarters! We will NEVER buy from the Disneystore.com ever ever again, this is disgraceful. Clearly someone working there has some kind of access to customer's card numbers, so! BEWARE! It could happen again to anyone using a credit card to purchase!

Tried to oder stuff for christmas for my son online at the disney.com. And had nothing but bullcrap

I ordered 5 items online, total order after taxes and $9.95 just for shipping came to $68.76. I had a $75 Disney rewards card I used. They also needed a credit card Just in Case total was over card amount! I received an E-mail several days later stating order was going to be delivered a week late due to snow in Minnesota, Fine! So yes, my order was received on the date stated, also received and E-mail stating it was delivered. Items received, But when I looked at my bank statement my card was charged $33.87, WHAT? I tried to contact them via Their E-mail, not able to, then called, called, called! Forever on hold! I go to bank, he calls and finally gets a Customer Service Rep, what a joke. I was told it'd take 2 business days to fix, I ask for her name and rep# but she would Only give her First name and Nothing else, said she's sending me an E-mail regarding this issue. Never received an E-mai, Return phone call, OR CREDIT BACK TO MY ACCT! So After my bank rep looked online at Disney Store Reviews he said None were good, Oh My! I wish I would have checked reviews prior to ordering! But this Is Disney, right? Suppose to be Happy Everything? NO, Nothing happy about FRAUD! I have to Cancel my card just in case they try to charge it again, like several other people stated happened to them in their reviews and since it is Christmas shopping season this is More than an Inconvenience! I Will Be Persuing this issue until the Fraudulent amount I was charged is Returned to my acct, Not a credit at their store, not a gift card, the Money they took out of my acct Returned! I Highly Recommend NOT ORDERING THROUGH DISNEY'S ONLINE STORE! You Will be sorry if you do.

Disney Store is my favorite store. I regularly buy from here

Ordered masks 2 months ago and nothing yet. Not even an update. HORRIBLE CUSTOMER SERVICE! NEVER will buy from this site again!

The variety of toys are fanciful. Quality is good.