This website seems to be closed. Find similar businesses
  • DoctorPayments

DoctorPayments

Is this your business?
Write a Review

Overview

DoctorPayments has a rating of 1.1 stars from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. DoctorPayments ranks 127th among Doctors sites.

  • Service
    8
  • Value
    7
  • Shipping
    5
  • Returns
    5
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
How would you rate DoctorPayments?
Top Positive Review

“It is a legit company”

Kevin W.
11/5/22

The ER doctors in my area bill seperately from hospital and they use this company. Called hospital and was verified.

Top Critical Review

“Worst company I have ever interacted with. Not one competent employee.”

Nicole D.
9/14/24

It's been almost a year since I had an ER visit and I paid the first bill immediately upon receipt. Despite this they have been sending me the exact same bill four or five times now even though it's been PAID. I called them three times and was told the same "it's being taken care of" runaround only to keep getting the same bill months later. ABSOLUTELY INCOMPETENT COMPANY— your actions are borderline criminal and you should be ashamed of yourselves. Why any hospital or provider would work with this company is beyond me.

Reviews (15)

Rating

Timeframe

Other

Thumbnail of user nicoledominiquex3
1 review
0 helpful votes
  • Send Message
September 14th, 2024

It's been almost a year since I had an ER visit and I paid the first bill immediately upon receipt. Despite this they have been sending me the exact same bill four or five times now even though it's been PAID. I called them three times and was told the same "it's being taken care of" runaround only to keep getting the same bill months later. ABSOLUTELY INCOMPETENT COMPANY— your actions are borderline criminal and you should be ashamed of yourselves. Why any hospital or provider would work with this company is beyond me.

Service
Value
Quality
Thumbnail of user elizabethd1420
3 reviews
3 helpful votes
  • Send Message
November 18th, 2022

Tried to charge me for bills paid over a month ago. Been fighting with them ever since. Now the account can no longer be accessed (chat person says for security reasons). I think the poor emergency physicians are having their payments misappropriated.

Service
Value
Quality
Thumbnail of user florenceb62
3 reviews
7 helpful votes
  • Send Message
February 9th, 2020

I went to their website to pay the medical bill I ended up after I was forced to go to a hospital while unemployed (now I have a job). They basically have NO payment options other than credit/debit which is bad for those of us who do not have cards. You can not contact them at all to find alternate payment methods because their "contact us" page doesn't load. So, while you struggle to figure out how to feed the greedy beast you were saddled with, you end up with bad marks on your credit history.

Thumbnail of user jayka
2 reviews
3 helpful votes
  • Send Message
October 5th, 2023

From every angle, doctorpayments.com looks like a scam. It is not, however; they will try to double/overcharge you for your medical bill. Make sure to call your own insurance provider to check for:
1. If you have a claim
2. If your claim was approved
3. What your Explanation of Benefits says you owe
DO NOT PAY until you have checked these three steps

Products used:
Live Chat

Service
Value
Shipping
Returns
Quality
Thumbnail of user ignatiust1
1 review
19 helpful votes
  • Send Message
June 27th, 2020

I got 7 stitches a few weeks ago and these guy sent me a $497.00 bill on top of the $1200. 00 the hospital charged me. I have not paid just because I still don't know how legitimate they are. I'll just have to wait and see.

Thumbnail of user debbieg444
1 review
12 helpful votes
  • Send Message
June 16th, 2021

I have not been able to contact anyone by phone or website. The website will not accept the account number. There is a voicemail in which no one calls you back or answers. I have made 2 payments, but can't confirm the second one has been received. It took a month to get the first payment posted. I will not be sending another payment to this fraudulent company. Why would UNC ER doctors use this type of company. This terrible company needs to be investigated and shut down.

Thumbnail of user davidb4547
1 review
12 helpful votes
  • Send Message
July 2nd, 2020

Got a "Final Notice" from this company, which was my first received, claiming I'm days from collections. They won't take automatic payments. They are apparently "legitamite" according to the hospital I went to even though the site has only been up for a few months. I waited in the outside waiting area for hours, came in, sat down and after answering financial stuff was handed a 1 dollar pill by this doctor. I already knew I might need it and tried asking the person taking me to take me to a clinic, and asked for it in the er. ER bill 1100, this jumps it up to 1500. This is a *******% markup. *******%

Thumbnail of user bochnerkatie3
1 review
6 helpful votes
  • Send Message
May 1st, 2023

They sent me to collections a week early and when I asked why they said "I don't know just cause". Then said just pay them the amount on the statement. Wouldn't take payment over the phone. Said to go online and just pay what the amount on the paper said and "maybe" they would take it back… even though it wasn't suppose to go to collections till the end of the week. Absolutely ridiculous. Laughed at me for asking questions. This place should be shut down.

Thumbnail of user bobb1355
1 review
16 helpful votes
  • Send Message
April 20th, 2021

Call your care provider directly to confirm any bill received for doctorpayments.com

THIS IS A SCAM SITE and not a real bill. They will scrape your info and send you medical bills for recent visits to doctor, hospital, etc.

Tip for consumers:
Doctorpayments.com is a SCAM WEBSITE using your medical info for false bills

Service
Value
Shipping
Returns
Quality
Thumbnail of user briann877
1 review
6 helpful votes
  • Send Message
June 8th, 2021

Can't make a payment through the phone either. Can only leave a voicemail. I was not able to make a payment for the ER physicians at Overlake Hospital. Worst billing experience ever.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinap367
1 review
6 helpful votes
  • Send Message
June 4th, 2021

They are not picking up my phone as well as website is down. This is super frustrating. How you expect us to pay?

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregk455
1 review
16 helpful votes
  • Send Message
June 16th, 2021

Beware, this site is a scam. I am surprised medicare has not noticed this fraud. Their website is still up.

Thumbnail of user kevinw1896
1 review
5 helpful votes
  • Send Message
November 5th, 2022

The ER doctors in my area bill seperately from hospital and they use this company. Called hospital and was verified.

Service
Thumbnail of user joanb692
1 review
9 helpful votes
  • Send Message
June 26th, 2021

When you dial the number for customer service *******890 for must leave a message first red flag... when i recd a call the next morning... I heard I I'm returning your call you left a message on our voicemail yesterday and I said oh yes it's regarding that bill that I owe I have state provided medical assistance so I have no copay nor self pay and she hung up on me click... So I called back and wanted to speak to someone right away impossible so I started googling doctorpayments.com and I got another number *******188. I believe it answered medical billing but again automated but a live person answered quickly after I held for a minute or two I explained that I was hung up on and she gave me another number to call *******565 and a live person answered again this time I gave her an account number that appeared on my bill from Baltimore Washington emergency physicians in Boston Massachusetts she claimed that she couldn't find my account number what I have was a 10 digit number she said she needed like a 13 digit number or one that begins with a letter?
And asked for my birthday to help look up my account 2nd red flag thats when i decided that I wasn't giving her any more information than she already had and hung up. I called my insurance company who said they contacted this scam company who claims they didn't have my insurance information but... I always provide my insurance information every single time prior to being seen. Its mandatory... So i need to investigate to see whats going on here. Scam? Maybe! Probably!

Thumbnail of user steveh2498
1 review
5 helpful votes
  • Send Message
May 26th, 2021

Would not accept account number.
Worthlesss as God Damn Mother$#*!ing Horse $#*!. Waste of my $#*!ing time.

Tip for consumers:
Don't $#*!ing bother

Products used:
$#*!ing Snail Mail

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about DoctorPayments?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

1.1
15 reviews
Have a question about DoctorPayments?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business