DoctorSimReviews 65

Hello Pawesh,

Thank you very much for trusting in our top-up service.

I have just reviewed your top-up request and I verify that it was applied correctly: in fact we sent you a proof of it and we received from you the recharge confirmation message from the company that was recharged.

The fact that the recharge receivers cannot connect to roaming may be due to the settings of the terminal itself (it must have roaming connectivity activated).

In recent days we have not received more information from you, was the incident finally resolved? If not, please contact us again so we can find the best solution for you.

Please contact us for any doubt, we are here to help.

Carolina García,
DoctorSIM Product Manager.

Hello Lucy,

First of all thank you so much for your confidence in our service.

DoctorSIM is a legitimate and legal service that does not hide any clause or prevent customers from unlocking their mobile devices here or elsewhere. We do not understand at all the reason for your claim because we are more than sure of doing things correctly.

We provide chat and email support 24 hours a day, 7 days a week and we promise to attend to all requests in less than 24 business hours. If an iPhone cannot be unlocked, we will make the refund: without any doubt.

Having said all this and with the assurance that your money will be refunded if your service cannot be completed, we would like you to tell us where we can improve or what we can do for you to change your thinking about our service. You can contact us directly to info@doctorsim.com

Best regards,
Sarah.

Hello Luke,

Fist thank you so much for your comment, we don't love negative feedback, but it helps us improve.

With the data of your review we cannot find which request you are referring to but we will be happy to find a solution for you if you have made a request at www.doctorsim.com.

To clarify the fact before other users we comment here how we work. DoctorSIM services are exposed on the web without cheating: price, delivery time, requirements... all. In the cases in which for the same product (for example, unlocking iPhone 7 from AT $ T) has several services, we detail it point by point.

If the standard service, for example, does not work, we offer alternatives:
- We offer the client the option of paying the extra that the premium service supposes.
- We offer the refund: which can be in credit to spend in doctorSIM or to the original payment method (it is the client, and not doctorSIM, who chooses where they want their money back: if by mistake a client chooses credits we can undo that choice and send the refund to the original payment method).

That a service cannot be completed for the most economical service does not benefit us: no one guarantees that the client will not choose his refund... however, if it had been possible to complete the service for the economic version: we would have that sale in our pocket, risk-free.

We are a serious company, with open ears and we are ready to help in any incident.

Have a nice day,
Sarah.

Hello Said,

First of all we deeply regret that something did not go well in your unlocking, our customers' satisfaction is in the top 1 of our daily objectives.

- Our service is a legitimate and 100% honest service. And our highest goal is to do things well, we have never cheated or scammed any customer. Never.
- We are transparent in the conditions of all our services: both in price, as well as in terms of the requirements that a mobile device has to meet to be unlocked.

As online service providers we ask our customers to verify that their phone meets the conditions. If you meet the conditions and the code fails or there is any error we ALWAYS make the refund to the original payment method. Always.

- We never make the refund in credits if the code fails. If this is your case, please write to us by replying to the email with your instructions so that we can assess your case specifically.
- If the refund in credits were your case, it would be because your mobile did not meet the conditions. In that case, since it is a refund not contemplated in the conditions of service, we would be talking about an exceptional refund. But also if you do not agree, write to us to review your case.

We will work to find a solution with you even if it is a loss for us to continue meeting the objective that all our customers are satisfied.

Have a nice day.

Best regards,
Team doctorSIM.

Hello,

At doctorSIM we do not carry out the strategy you mention: our objective is to offer clear services and for the client to know what they are hiring at all times, we would never carry out such actions.

Could it be that you made your request on the website of doctorunlock.net or IMEIdoctor.com? These types of websites do do this type of scam and, since their name is very similar to ours (something that is not a coincidence on their part) we suffer a lot both for what they do and that it may seem that we are the ones who we make.

We are very sorry that this has happened to you and if you need to unlock any mobile contact us and we will do our best to help you.

Best regards,
Team doctorSIM.

Hello Deidra,

Samsung unlocking is usually 100% code based on our site, especially if you know your operator and network, and has a FULL REFUND guaranteed if not possible.

Only in select cases when you don't know your network, and a CODE is not available, do we offer remote tech assistance. This is clearly stated in our site as a standalone service (which you ordered) if any body needs it, but usually is only a fallback for when code unlock is not available.

In any case, the process is also safe and 100% money back guaranteed. We've been in business 12 years, and we wouldn't be here if our services were not legitimate and completely legal.

Thank you