DoctorSim Questions & Answers

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Here’s what consumers have asked with answers from DoctorSim staff and previous consumers.

17 questions answered
6% answered in 1 day
Question:

Is doctorsim a scam or a legit company?

Answer:

Мошенники, не сделали ничего. Деньги не возвращают!

By Sergey g.
See more answers (5)
Question:

Doctorsim emailed unlocking software that was a trojan horse virus (trojan:win32/fuery.b!cl) u accidentally emailed a virus? 3kidsmommy@comcast.net

Answer:

How stupid would it be for a legit business to do so? Seems to me like a mistake on your side.

By Stavros K.
See more answers (2)
Question:

Hi, can you unlock a pre-paid motorola g from walmart? the phone was paid for in full but the network is locked from at&t

Answer:

Hello! For sure! We can unlock any Motorola even if you bought it with the AT&T prepaid in Walmart. Here you have the direct link to the service: https://www.doctorsim.com/us-en/unlock-phone/motorola/all-motorola-devices/unlock/#step1 - Select AT&T Prepaid (GoPhone) in the operator selector. - Unlock your Motorola and use it with the network operator you prefer! Best regards, Team doctorSIM.

By Anne H., Customer Success Champion
Question:

Can you unlock an iphone11 from at&t at this time? it was a corporate phone purchase, phone was paid in full on feb2020, 2 yr contract ends feb 2022.

Answer:

Hello John, For sure, yes! You can unlock it even if it was purchased through a company and it is a corporate device. Here you have the direct link to the service: https://www.doctorsim.com/us-en/unlock-phone/iphone/iphone-11/unlock/#step1 - Select AT&T in the operator selector. - Unlock your iPhone and use it with the network operator you prefer! Best regards, Team doctorSIM.

By Anne H., Customer Success Champion
Question:

Answer:

Hello, If the phone accepts the frequency networks with which T-Mobile in the United States connects and it is a unlocked version of the mobile phone model you want to use, you should be able to use it without problem. If you have any doubt pleas contact us through info@doctorsim.com Best regards, Team docotrSIM.

By Hugo M., Customer Success Champion
Question:

I have an iphone xr locked to sprint. before i do the eligibility test, i'd like to know the cost in usd for the unlock if found eligible.

Answer:

Hello! Unlocking a Sprint iPhone requires a prior check to determine if it is eligible to be unlocked. Select the iPhone model you want to unlock and you will see the necessary information on our website =) Best regards, team doctorSIM.

By Anne H., Customer Success Champion
Question:

What are the possible hidden charges you ask for the customer? because i want to know before i get your services and i don't want to waste time/money

Answer:

Hello Edward! No hidden charges! You only pay upfront for what is requested depending on the type of service and refunds are guaranteed if no success!

By Anne H., Customer Success Champion
Question:

I have a iphone xr service virgin mobile. they can't unlock my phone until i have met at least 12 mo of service. are u able to unlock before 12 mo?

Answer:

Hi Laura, We can certainly try! Please click on the link below to submit an order to network unlock your iPhone XR from Virgin Mobile. The price and average/guaranteed delivery times will appear on the screen once you have filled in the online form with the information on your device: https://www.doctorsim.com/us-en/unlock-phone/iphone/iphone-xr/unlock/ Best regards, Anne

By Anne H., Customer Success Champion
Question:

Is it possible to unlock an iphone 11 pro on at&t?

Answer:

Hi Stevan, Please click on the link below to place an order to network unlock your iPhone 11 Pro from AT&T: https://www.doctorsim.com/us-en/unlock-phone/iphone/iphone-11-pro/unlock/ Best regards, Anne

By Anne H., Customer Success Champion
Question:

Can you unlock iphone xs max

Answer:

Hi Michael, It will depend on the carrier to which your device is locked. Please click on the link below to find out if we can unlock your iPhone XS Max: https://www.doctorsim.com/us-en/unlock-phone/iphone/iphone-xs-max/unlock/ Best regards, Anne

By Anne H., Customer Success Champion

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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