Dollar Rent-A-Car

1)They do NOT have on-shore customer service. I'm hearing impaired (not deaf) and it was a nightmare talking to someone who did not speak English phonetically correct and with a very heavy accent.
2) I returned the car early and they will NOT credit me for 1/3 (2 days) of my rental because I used a 3rd party to get the reservation, yet I paid Dollar directly. How the &*^$# does that work?
3) You CANNOT talk to a human being without trying several times with their ridiculous phone tree. Clearly they want you to do everything via the website.
As far as I'm concerned, Dollar is a JOKE! Absolutely horrible service--all they are focused on is the almighty DOLLAR!

Worst rental experience ever. Waited 2 hours to pick up a car I had reserved at the Chicago airport. All the other rental companies seemed to manage the volume fine, but Dollar was completely understaffed for their reservations. Do not use this company.

I had prepaid for a reservation, but had to cancel several days in advance due to COVID. Since there was a problem with the credit card we used I tried several times to contact customer service to cancel, but they never replied. According to their policy, if the rental is cancelled more than 24 hours ahead of time, they will refund all but $100. But they've totally ignored our requests, and since the deadline is now past they won't refund anything. So now we're out $224.

I had an incredibly frustrating experience with Dollar Rent A Car. Their customer service was abysmal, and I was left completely in the dark about the charges. You still receive a charge for the car even after you return it to them without any explanation or communication about how the charge came about. The staff members I encountered were rude and unprofessional, adding to my dissatisfaction. To make matters worse, the waiting times for both picking up and returning the car were unreasonably long. It was a highly inconvenient and disappointing experience. Don't even think about renting from them.

Terrible service in Las Vegas on September 5th, 2023!
Impossible to pick up a car on time, 30 people were staying in line...
Desk staff rude and angry with customer despite their failure to provide car at promised time.
NEVER AGAIN!

I used dollar rental in July to book a prepaid vehicle for this month. I found a better deal and immediately called dollar rental the next day to cancel the booking i made. I spoke with an unidentified male who told me he'd cancel the reservation. By October, I still never received a refund so I called again to advise them to cancel the rental. They said they would again yet I still never received a refund. I then called my bank to dispute the charge and dollar rental told my bank that I have to call them to cancel the reservation and that I couldn't charge it back because it was an authorized charge. I have called them multiple times, I've tried searching my reservation online which doesn't come up, and I've emailed them several times. This is FRAUD. They have my $180 and will not return it even after I cancelled the reservation immediately. My reservation cannot even be found and they refuse to refund my money. I would NEVER EVER rent from these people as this is a scam and fraud.

I booked on rentalcars.com with Dollar. It showed that I had to pay the rental fee at time of booking, and then pay for the taxes and fees at the rental counter. It was to be $95 more. I paid it at time of pickup. When I got home a week later I found another $76 charge on my credit card for taxes and fees. I have tried to work with them and my credit card company but no help from Dollar at all. Be careful not to get ripped off by Dollar or their parent company Hertz.

8/30/2023 I reserved a car for 10/16/2023 with total cost of $60.08 and prepaid $43.15 on a crdit card, knowing $16.93 would be due on 10/16/2023.
At NO TIME during the ATL Airport pickup did I ask for or authorize a Vehicle Upgrade or extra insurance coverage. Before returning the car, I refilled the gas tank at a station less than 3 miles from Atlanta airport.
10/16/2023 Dollar charged an EXTRA $78.74 to my credit card.
I communicated by displeasure to a Dollar agent online. Only response I got was a copy of a bill showing extra $78,74 charges for upgrade & insurance.
CONSUMERS BEWARE! I will NEVER rent from Dollar ever again. FYI, Hertz owns Dollar.

I recently rented a car from Dollar Car Rental at Buffalo Niagara International Airport and was hit with an undisclosed $139.95 fee from PlatePass after the rental period ended. Unfortunately, this experience has left me deeply disappointed with both companies, and I want to warn others about their unethical practices.

When my wife and I picked up the car, the EZ-Pass transponder was already open and active, and we were given no information at the rental desk about optional toll services like PlatePass. As tourists from a city without toll roads, we reasonably assumed the transponder was part of the service. At no point were we informed that using the transponder would automatically enroll us in a $139.95 PlatePass All-Inclusive package.

After returning home, Dollar and PlatePass attempted to charge my credit card, but the transaction was flagged as potential fraud. When I contacted them, they acknowledged that the fees were not clearly explained at pickup and offered only a partial fee reduction—still expecting me to pay administrative charges I never knowingly opted into.

The transponder was pre-activated when we got in the vehicle. We never had a chance to opt in or out. Even if the terms were buried in a lengthy rental contract, it is unreasonable to expect customers to comb through fine print for such critical information. It is clear that Dollar and PlatePass use this hidden-fee tactic to generate revenue at the expense of unsuspecting customers.

If you are planning to rent from Dollar or any company partnered with PlatePass, be extremely careful—check the transponder before driving off and ask detailed questions about their toll policy.
I hope Dollar and PlatePass address this deceptive practice. But as it stands, I will not be using their services again and strongly recommend renters consider other options to avoid similar issues. To be clear, Dollar/Thrifty/Hertz are all owned by the same company.

In 2011, a class action lawsuit was filed against Hertz, Dollar, Thrifty, and their partner PlatePass over allegations of undisclosed and misleading toll-related fees. Customers reported being charged excessive administrative fees without proper disclosure, and some were enrolled in toll programs without their knowledge or consent.

The legal proceedings culminated in settlements between 2014 and 2019. Hertz agreed to an $11 million settlement to address complaints that it had charged customers without sufficient notice about the PlatePass fees. Dollar and Thrifty faced similar legal challenges.

These cases highlight a pattern of complaints about the lack of transparency in toll-related programs offered by the Hertz Corporation. Be warned. Better yet, choose another rental company.

Business Owner, easy going. Currently working 200 + miles from MSP. Need to extend my rental for 4 days and fly out of MSP. Called they are telling me I cant and that I need to bring the car in and trade it out. Closest return spot is 350 miles away. This makes it a 700 mile trip. Asked to speak with manager 45 minute wait no help, called back same scenario. Your online rental terms specify the cost for extending rentals. You tell me I can't because you gave me a car with registration that is lapsing.

Do not rent from Dollar. The counter associate basically lied about how the fuel package worked, saying they just top your tank off for 3.19/gallon and put your card on hold to pay for it. I returned my car with a full tank and they charged me a full tank of gas plus an additional 12 bucks in taxes and fees. Basically, they lie about how it works so they can steal your money. Maybe they get a kickback for every fuel package they sell? The customer service representative on the phone was unhelpful and refused to do anything. So my not so inexpensive rental ended up costing me 50 bucks more. Use a company with honest business practices.

I book the car through Priceline, and they charged me $115 dollars in advance to my trip. When I reached at airport dollar front desk to pick up the car, the lady at front desk said this electric car, you want to go for upgrade and I said Yes, then she upgraded car and again gave me a new amount price $223.27, when I told to her that I have already paid $115 online and take off that amount from $223, she did not replied to me properly and more over she is very careless answers when I ask any question. I was very disappointed and walk away because I am not intending fight with her for car rentals. I thought they might be charged $223 - $115 = $108, But I am seeing both charges on my credit card now. So, just for Sedan car for 3 days rental, it ended up charged from me $339.24. This is something not right. Usually, I go with other rentals for some reason, but this is first time I go with Dollar Car rentals, and had a worst experience. I never come back again if I am going to fall in trap like this by overcharging from customers by misleading from front desk person

Do not use dollar rental company! This company will charge you for any change that you make your reservation, even if it change benefits of them. In addition, I had a flat tire on the road and they wanted to charge me for that, even though there was no reason for the flat tire other than I was changing a lane. They said they gave me a good car, but that cannot be the case if I just got a flat tire just driving the vehicle. When you call for the company to help, you will sit on the phone for hours, waiting to talk to someone. It was just a terrible experience all around!