Dolls Kill

I was hesitant to do business with dollskill since they don't allow returns, but i'm so glad i did! Not only do i have the funkiest new wardrobe, the exchange and return experience is so smooth, and having a store credit is just fine with me, because i could spend thousands on this site!

I buy a lot of stuff from Dolls Kill and I've never been disappointed. Great quality, easy returns. Once I got an incorrect order but it was quickly rectified, great customer service. Love this site! Always unique items I can't find anywhere else

I ordered an outfit to where to Blue Ridge Rock Fest and paid the overnight shipping fee but it didn't arrive in time. I contacted customer service and they responded right away and gave me a full refund. I will definitely be ordering from them again

I got 3 dresses from this site in a 2x. Two of them didn't even come close to fitting and the cups of the dress didn't even hold half of my D cups. Incorrect sizing is worse enough but when I went to return them I learned you can only get a gift card; you can't get your money back. So wrong. I can't buy another dress what am I supposed to spend this gift card on? Shoes and hats? No thanks. I will never buy from them again. So wrong! IT'S MY MONEY.

They quietly changed their returns to "gift card' returns only sometime last year. No notice was sent to their customers. This is a joke. I sent back 3 perfectly fine boots in excellent condition and I'm only receiving a gift card! Customer service is not willing to issue a refund, despite emailing multiple times.

Will never be ordering from this store again. Stay away, they have so many other issues with copyright infringement and poor quality anyways. Shein quality for high prices.

I am amazed on how the customer support team reaches out so fast to help with order issues... this Business gets gets *****. Keep up the good work selling unique apparel and looking out for your Customer's best interest.

I've been shopping on Dolls Kill since 2020 and have been happy with majority of my purchases! There have been a couple of instances where I have been sent the wrong items, but the customer service team always solved the issue quickly and either sent out the correct item or refunded me! I will continue shopping at Dolls Kill as the clothes suit my aesthetic and are regularly on sale!

I've never dealt with such prompt and Quick customer service and my life! I had a package stolen and dolls kill compensated me with in the matter of three days! Thank you, everything I've bought is good quality & material, worth every penny!

Absolutely love everything I purchase from the dolls kill website. Everything is package nicely and doesn't break the first time you wear it. Have purchased makeup, shoes and accessories. The makeup came in perfect condition. Obsessed with this company it's so hard not to spend all of money. Anyone making a purchase would not be disappointed.

I had the displeasure ordering from this company. BE WARNED: They do not give you refunds. Only gift cards so you're forced to order from them again. Sad that such companies exist. Spoke to Austin a supervisor and was not helpful at all. Was suppose to give the products as a gift but item came late (despite them telling me it was on time but their site said otherwise) so it's useless. Offered to ship it back for a refund, they refused and only offered a gift card. When a company doesn't give back money for their products, it usually means (in my opinion) they don't believe in the product. I will also be posting this on my youtube stores review side of things. It's time people fight back against companies that are greedy such as these.

Absolutely terrible customer service. Number one they are rude! Secondly ordered white shorts as I had bought some before and they were wrong size and got sent them with green straps clearly a manufacturer fault. Told I need to pay out of my expenses to even get reimburse a bit of what I paid!

We returned a set of shoes in Mid June. They fit too large and sizes are not normalized to 37 or American 7. Mismatch. Followed the instructions exactly. Now it's mid August and no credit to our account. Will not care to do business with this company any longer unless their returns staff in the warehouse get with the program. Too risky.
In the meantime we wait impatiently. Email respond is good big lots of bS

Poor quality and WORSE customer service
I purchased a pair of boots june 9 and the sole is already detaching. When notifying customer service all they said was unfortunately they do nothing for used items and would give me a courtesy 10% discount on my next full priced item. What!? Why would I purchase anything else from this company if a boot doesn't last more than 2 months and you do nothing about it knowing the quality is poor. Them doing absolutely nothing and then trying to get more money from me was insulting and a slap in the face. Not a good way to do business if you want to stay in business

I use to buy from dolls kill like all the time for the past 3-4 years. Just a month ago I sent back a pair of overalls that were incorrectly sized and I had to pay for the shipping. Anyways, it's been a month and I still haven't received my refund. I've emailed them and they were responding at first until they decided to not answer me back regarding my order. I believe they blocked me because now when I email them I don't get a second follow up email stating they will respond within 24-48 hours.
They've always been such a great help in communicating and their service. The overalls were $150+ and I want my refund. Considering they did this. I'll NEVER order from them again. I also don't suggest anyone else ordering because if u want to return it, you might not get your money/store credit back. FACTS

Also dk quality isn't good at all. You can ask anyone!

I bought a pair of boots 3 months ago. I wore them twice. The side seam is peeling away. Sent pictures and a request just for an exchange with me sending defective boots back. Was told it is not Dolls Kill policy to except these types of returns because they can't say if it is because of wear or defect. 6 MONTHS should be no wear of this kind for the cost of these shoes. SO disappointed in my purchase.

I tried to buy a loose wide leg jeans and it seemed to be, I got a low rise that looks nothing like what I wanted. First time shopping with them, and never again. To the brand, I want to say thanks for what looks like to be worn jeans. Please enjoy your well deserved money from deceiving your customer.

I was so impressed with my experience with Dollz Kill customer service, which is refreshing as that seems like a lost concept to most companies these days. An item arrived with a damaged zipper and they promptly sent a replacement, even allowing me to exchange sizes in the process. The dress is gorgeous and detailed as well, I can't wait to try it on! I'm now looking to send either gift cards or possibly pick some other Christmas gifts here, knowing how attentive and accommodating they will be if anyone needs to make a return or exchange. Highly impressed, strongly recommend.

Dude, I ordered 8 items over $300 on sale so some were last available. Paid shipping and paid for it to get to me by Friday. The shipping company said they delivered it at my front door. I was home the whole time and they did no such thing. After 4 days of hearing the same useless reply from them and threatening to sue, the package was magically delivered in a white mini van. It was all very suspicious. I'm very reluctant to buy from them again if they use a terrible shipping company with no real customer service.

I bought a dress from Dolls Kill. My phone autofilled the wrong address at check out. I noticed after I submitted my order. Immediately after. They don't offer a cancel or update order option. I notified their customer service help desk. They said there was nothing they can do. I should go get my package where it was sent. People get shot for trespassing nowadays btw. People at the address non responsive. I email them back and they said pretty much I'm out my money and dress. But if I buy something else from them they'll give me 50% off after I purchase at full price. Never ever buying from them again. Wrong address def my fault. Not allowing me to cancel or update the order was bull. Telling me to go to a strangers house and ask for it back was dangerous and careless.

I really appreciate the return policy! If you don't like something you could easily return it and get store credit, no problems so far. And I have returned a bunch of stuff, and really important for me they actually replay your emails right away!
Love my shoes!

I had returned an item a while back and I was lowkey freaking out bc IN THIS ECONOMY!?! Anyway, I reached out to the sweet baby angel handling the CS emails and they were able to find my gift card email and sent it to me again. 10/10 service.

Worst online company. According to all the other reviews they are straight thieves. No way of contacting, send a email? No responses...$60 for boots and one comes broken not even attached in the middle... and now they want to give me store credit no way not with that quality would I care to see what they have. This is such bad bad business.

The sandals I bought fell apart after 3 wears. I did a return on another item that did not fit and never received a gift card. They ship with DHL which is a shady company. Will not be shopping here ever again.