DoYouSpain.com

I book the car with full protection but anyway charged 360 eur by ok mobility. Car returned the same condition as taken, pictures done in prior for prove. No refund no response! Not recommend this company!

Do not use these people.
They're cars are dodgy and my credit card was fraudulently used by them.
To take money which I never agreed to pay.
And because they are a broker, you cannot charge it back.
DO NOT USE

This companies T&Cs are incompatible with a fly-drive. If your flight is delayed and you turn up late to collect the rental car, they cancel the rental with no refund. The customer service is utterly unsympathetic to this problem and refuse to help in any way. Avoid at all costs.

As many other people have stated this appears to be the cheapest way to hire a car but it is not.
My experience of DYS has been awful. It completely ruined the first day of our family holiday and blew a massive hole in our budget.
I'd booked and paid for a car in my husbands name but when we arrived he did not have a credit card as his wallet had gone missing in the airport! They would not accept my card despite it being the same surname and actual account that was used to pay for the booking. I spent a long time on the phone to DYS trying to arrange a name change on the hire but they flatly refused, would not amend it even for a fee and so they retained the entire amount I had paid of over £550 but gave me nothing. There were other people at the counter having similar problems.
They have not replied to either of my emails of complaint.
My advice is to book directly with a car rental company, email them to negotiate and you will get just as good of a deal if not better.

Don't know how it is possible that this company has that rating!
Do not by far think that the price they show is what you are going to pay!
No yo will pay by far at the current car company XD!
Cannot call it fraud, but sort of.
If you book any car with them, make sure to read everything you are booking, type of fuel contract, insurance(usually0), retention of money (1400€ during 25 days)…
Nice!

Do not use do you SPAIN website for car rentals. Prices are really high and quotes are misleading.
Paid Euros 1322 for 3 weeks automatic car rental in Almeria airport. When arriving to collect the car the staff at Goldcar desk advised that I needed to pay an extra 650 euros for fuel and airport taxes.
The car had a lot of scratches and it was an Opel not a luxury car that you would expect after paying all that money.
So annoyed that companies can rip off customers so easily! Will never use do you Spain or Goldcar.
Please be careful and book car rentals directly with the providers in Spain, it is probably much cheaper than using a U. K. website.
So annoyed! What a waste of money!

Following on from my July review of the fraudulent practices of "DoYouSpain.com", I note that the site of these mobsters is still active and that no criminal charges are apparently brought against them. One piece of advice to all: do not give in to the fabulous offers of car rental prices published on the internet by dubious or even villainous intermediaries. It is better to pay the price to known and recognized rental companies.

Doyouspain scammed me out of $391.00. I rented a car through them. When I went to pick it up 4 hrs later than I could, the rental had given my car away. It's fine I was late, so I had to rent another car and pay that company Goldcar a new rental price. However, doyouspain would not return any of my money I had paid for the week $391. They charged the whole amount even though I did not get a car. They robbed me.

Date of experience: December 16,2022

Warning! This business wholesales to actual car rental companies and will charge you in full for a car rental with little to no possibility of modifying your reservation. They provide no customer support and make it very difficult to contact them. I was refused a car rental that I was charged for after arriving at my destination and was refused a refund by DoYouSpain. Go directly to the rental companies.

The worst car booking experience ever! A nightmare! Do not use this site.
I have booked car with the full insurance coverage, when we came to pick up the car the rental company informed us, the car does not have any insurance and requested another 250€ for the insurance. I tried to call do you spain, but you can never reach the customer support, they also do not reply to emails. So we believed the insurance we booked via do you spain would cover us incase of need, but it did not. We ended up paying 400€ for invoice on road assistance which came to open the car as we locked the key in the trunk, to the rental company as we did not have any insurance according to them, and tried to reclaim the invoice by the insurance company, also asking for everything possible and not replying, just to avoid the coverage... This is struggle is now taking 3 months, without any progress.

Booked a car in November from Malaga airport, Firefly refused to honour the deal I'd booked, big battle as they tried to keep my 1000 euro deposit, I refused to leave until they cancelled the payment. Gloria got very aggressive and threatened to call the police, eventually they relented and cancelled the deal. Doyouspain however have refused to refund my £35 as I didn't cancel through them. I've used Doyouspain for at least 10 years, they have always been OK and I have never in the past had a problem. I went to Goldcar with the same deal on Doyouspain, they refused to hnour it as well, they told me it isn't their website, RecordGo who were very nice said they don't subscribe any longer to Doyouspain. It seems the age old scam of charging you a small fortune for a scuffed wheeltrim has been shut down and no one wants to honour a deal that they can't make any money from. I'll be surprised if Doyouspain doesn't disappear shortly.

I strongly do not recommend this company. The approach to the customer is so bad that I don't even think it is legal. If you don't pick up the rental car at the exact time, the reservation is forfeited without even a prorated refund. Unfortunately flight delays are something that can't be planned and just happen and often, but this company cancels the reservation when you arrive late and you have to rent the car again. This company ruined the start of our vacation. Never use.

Would give zero stars if I could
Rudest people ever.
Our flight left uk on time but we were redirected before landing as they closed airport due to storms. They just kept screaming at me saying I should have contacted them, when clearly I was unable as I was on a PLANE. Anyway got to destination tired, no car, no refund, no help just rudeness.

Think very careful before renting from this company. I booked a rental, they send me a confirmation- Driving license must be an original, no photo copies are accepted-no mention of international license. When I went to pick up the car, they would not release it without an international license. Other rental companies do not required this. I had use them before and did not have this problem. I had to rent another car at the airport from another company and did not required the intl. License. Avoid this company, all they have are complains. I paid the rental in advance an now they don't want to refund me my money.

Their super cover is a scam and Firefly charged me again for over 180€ for nothing! And the worst part is that the employee lied to me and added this additional insurance without letting me know and she said that I would be refunded anyway. Complete lie!
Never rent with Doyouspain nor Firefly!

Fraud and scam. They took money, but refused to provide the car. It is not mentioned anywere that debit cards are not allowed for deposits. How should we know about this? When we requested a refund, they just do not answer.

I've been hiring cars in Spain for 20 years and some times the hire has been stressful. However, my experience in June 2022 was the worst ever. Our flight was cancelled by Easy jet when we were in the departure lounge. We rang the hire company contracted by DoyouSpain who noted that we would be delayed. When we finally arrived around 14 hours later the car had been given to someone else. No refund. If you hire a car and pay, it should be there. DoyouSpain? Do me a favour and change your name to DonebydoyouSpain.

You will not be able to contact them, they do not reply to emails and will set you up with car hire operators that will charge you much, much more than advertised. This company really doesn't care about your service they just want your money. I never even received the insurance I purchased and had not response from my emails.

Its Web page contradicts what you later find when you arrive at the rental company's counter. Then doyouspain washes its hands and leaves you stranded, having to pay all the additional costs, which contradicts what they offer on their main Web page. Please, just be very carefully, lots of hidden traps.
Thanks for reading and listening. Booking Ref.:
DYS­*******

I would put zero stars but I can't. Don't use this disgusting company. We unfortunately were unable to collect our car on the day we booked it - obviously we understand that is our issue - but when we went the next day to collect it, the customer agent told us it had been cancelled, then laughed in our faces and quoted €4700 to hire the same car that we had paid €400 for! The website showed cars available for €500! They could have been helpful and tried to work something out, instead they laughed in our faces despite the circumstances being beyond our control the day before. Absolutely disgusting.

We arrived to no car, which as Do you Spain don't answer there phone couldn't be resolved. We ended up having to hire on the spot at the airport. On our return we were offered £200 vouchers to use for another trip, which we refused. Since then they refuse to respond to email or phone. I'd sooner burn the £200 than use Do You Spain again. Complete scammers!

They offer a fully insurance but when you going to get your car in Spain the other company make you pay for another insurance that's 164 pounds more or take a deposit of £1000 if you have a credit card other way you have to pay that £164 extra for another insurance basically a rip off. I won't recommend I will never used this company anymore.

I paid for the car rental and after a day I was informed that I should look for another car because that had already been rented. Of course, for the sake of the company's good name, I was offered a "special offer" which turned out to be identical to those on their website. No more amateurish. I don't know where they have a good reputation, they probably pay for it as an advertisement. Special greetings for Mrs Claire Davies for a totally thoughtless and unprofessional approach to the client.