DoYouSpain.com

I have never felt so conned in my life and would suggest looking elsewhere before throwing your money away. I recently booked and paid for a car through Doyouspain and was due to collect at 22.30 hors. Our flight was delayed by almost 3 hours and we did not arrive until 01.15hrs. Flight details had been provided. When we got to their office in the terminal it was all shut up with no emergency phone numbers. We got a taxi to our accommodation ( 80 euros) and I returned to the airport the following morning ( 50 euros) to pick up the car. When I got there I was told that my order had been cancelled as I had not collected my car within 6 hours of the allotted time. I explained that we had been delayed and I was within the 6 hours, however they were closed. " THAT'S NOT OUR FAULT " I was told the order was cancelled and I was not due a refund.

I have rented a car for two weeks. When I arrived to collect the car they denied it on basis that I did not arrive at the exact hour that I said I would arrive, but they have also denied me a refund, referring to hidden clauses in their T&Cs.

I just do not know how nobody react! Not Google. Not even police! You "rent" a car and on Airport Gold car (partner) ask for 1000 Eur more! Of course, nobody do not answer to you, no phone, no mail! Disaster!

Phoned to say we would pick up next day instead as flight delayed by a day. They said I would loose the whole weeks booking. I had to rebook and pay in full again. Took our premium gold insurance but they will not budge. I booked this car as being onsite at Murcia Corvera airport to avoid things like this but they are a rip off car hire company to deal with. AVOID AT ALL COSTS

April this year I had booked a car in Madeira with Goldcar via DoYouSpain for a week and paid € 373 in advance via my credit card. When I picked up the car at Funchal airport, my credit card was also charged by Goldcar, now for €399. I thought it was deposit but it turned out to be rent + deposit. I received a €99 deposit back after returning it.
I have raised this double payment up to 3x via the response form on their website at DoYouSpain. Response: 3x an automatic reply with a promise to respond quickly. It is now June 1st and there has been no action on the part of DoYouSpain. Last time I warned that I would write a very negative review if I didn't get a response. So with these. My advice: DO NOT BOOK THROUGH DOYOUSPAIN. It will cost you twice as much and they don't respond!

Avoid this company "Do You Spain" (and it's other brands Goldcar, Europcar and InterRent & Ubeeqo) at all costs! While their prices may be considerably cheaper than elsewhere their customer service and failure to return my deposit is despicable. I've used this company on a few occasions but previously opted for their expensive collision damage waiver and fuel pre-purchase when pressured at the collection desk. On this occasion, I opted for our own CDW and agreed to return the vehicle tank full. The return of the vehicle all went well and provided a receipt for fuel as advised. It's been 2 months and £1400 deposit is still outstanding. I've completed multiple contact form requests and emailed multiple times with the promise of a return of my deposit. Each time they ask for more information but still no deposit refund. Seems legal action and a complaint to European Car Rental Conciliation Service (ECRCS) is my only option to pursue the outstanding amount.

My booked my wife a car from Alicante through Do You Spain, I paid upfront for the car and the Platinum insurance. The voucher came through for Goldcar. I read all of the insurance docs and quote from DYS " Goldcar will block £1400 of a credit card in your name but will ask for no money" My wife arrived at the Goldcar desk in Alicante and was told they do not recognise DYS insurance and Charged my wife £429.88. She showed them DYS insurance where it says you will not be charged. My wife was held to ransom "no pay no car". I have emailed the DYS contact page where you get a conformation and "someone will contact you" To date 2 weeks later no contact.

Absolute rip-off, customer services none existent. The website is very slick but totally misleading. We have a holiday home but will never use DYS again
Anne and Billy bell

Called DOYOUSPAIN car rental for a rental in Spain and asked if they could provide a car hire company who would not ask for a deposit on a credit card as I do not use credit cards. They said yes no problem there are rental companies will use debit cards but this was not the case once I arrived at the CARHIRE desk. If I did not have a credit card I would have to pay a further insurance fee of €480 -car hire cost was €168! Tried calling their "customer service" number-waited 10 minutes and got cut off. Another 12 minutes and got someone who then cut me off too! So I had to take a taxi instead-brilliant.

They take your money and don't deliver. And Romenian Lydia Scarafu is not capable of anything. What an idiot!

If you got scammed like us, put your problem in writing/email and inform your credit card firm. Let Doyouspain know they have two weeks to solve the problem and if not, the credit card firm will start an investigation to the payment! THISust be STOPPED!

We reserved a car in Gandia Spain, specifically asking for an automatic, we arrived at Enterprise and they said, "oh, we don't have any automatic cars, we will call you later today or tomorrow when we have one" They never got back to us and have a phone line that goes directly to a full voicemail box.DoYouSpain says all they can do is send an email to Enterprise but they have not responded. TWO WEEK and no response, no refund and no car, but of course they hand no problem charging my credit card over €500

February 2022 booked and paid for hire car for three weeks through Do You Spain (Peugeot 108 3/5 door a/c or similar) cost 674.14 Euros + 71.44 Euros for Platinum Excess Waiver cover.
On arrival at airport followed directions "collect your car from INTERRENT office located in arrivals hall" No office in arrivals hall.
Go to Goldcar office in the car park who cover Interrent and told that they do NOT accept the Platinum Excess Waiver certificate. Also that there is Airport Taxes to pay and if I want complete insurance cover an extra payment is needed.
Total Extra of 312.04 Euros.

Contacted do you spain about this issue and they did not CARE,

Ended up with a Fiat 500 costing over ONE THOUSAND EUROS.

Do You Spain laughing all the way to the bank.

SO BE WARNED.

THE WORST COMANY EVER!
We arrived in Spain at midnight and no one attended to give us a car. We tried to contact with the company and the staff was rude and didn't want to help at all. We tried calling for over a week to receive a refund and they wouldn't answer simple questions like when a refund would be possible but every time they hung up in a disrespectful manner. Stay away from this company as it is just trouble.

No phone number, didn't reply for mails. No any communication.
When receiving the car, they said that they don't have my car. But to get another one, I have to pay an additional €600

Booked a car through doyouspain.com for 10 days in Majorca. Added insurance at 6e a day and a toddler car seat all in all should have came to 320-330e based on prices given on doyouspain.com. When I picked up car in Majorca I was told a deposit would be taken for fuel for the car and once I returned the car I would have the 'blocked' amount released and no payment would be taken.

Overall over 540e was charged and I expect to receive a refund of 180e of the blocked amount for fuel. Turns out I was charged nearly 200e for premium insurance, which I never asked for or was ever explained to me. Thats 200e for a 10 day car hire. Absolutely disgraceful and the customer service received is nothing short of terrible with no responsibility taken and blame put elsewhere. 200e extra charged that I can ill afford but they don't care. Terrible experience. Will never use again and recommend against anyone using this company

Avoid like the plague. The good comments are at booking stage when they ask about the ease of making booking so review is posted before the car collection process. DO NOT USE THIS COMPANY OR CARJET AS SAME COMPANY AND BOTH SCAMMERS. READ THE BAD ONES AND MAKE JUDGEMENT FROM THEM.

These guys are crooks and work with crooks. We purchased for 21 days in Spain and paid for Platinum insurance. This should have meant that to car hire company we collected the car from only took from us a returnable deposit. When we picked up the car, the guy said, "You have insurance, don't you?", while looking at our info. "Yes", I replied. He then asked me to pay 600 Euros as a deposit, "This will be returned to you", he promised. We returned the car 21 days later with no problems. I get hope and find only 100 Euros have been returned. What followed has been 3 months of trying to get DoYouSpain to take responsibility for the scam and trying to get AmigosAutos to return the money. Both have in the process contradicted themselves more than once. One time they said that the money couldn't be returned because I paid with a debit VISA not credit card. This is nonsense and also it explicitly said in the small print of the contract that deposits can be made with either!
DoYouSpain haven't done a THING to help resolve the issue. They don't care.

Where should I start? First off, DoyouSpain gives a price that is only the beginning in a long list of additional costs that are later imposed on the client. Since they are only an "agent", after paying, the client is sent to the company that actually rents the car (in our case, Click Rent). And this company needs to make some money out of the client.
There we were required to pay the company's insurance policy worth 36 Eur per day (DoyouSpain has an insurance policy mentioned in the contract, but no option to buy it). Also, the full tank policy described by Do you Spain did not apply, so we were told to pay also 31 Eur gas fee (although we returned to car with the full tank). Out of hours return cost an additional 50 Eur. Finally we were charged another 50 Eur for extra cleaning although the car was clean when we left it.
In the end, we ended up paying a price that far exceeded the rate charged by the big rental companies.

I intend to fill a consumer complaint form with the Spanish consumer protection for false advertisement and hidden costs.

When you have been ripped off who would give 1 star. Booked a Seat Ibiza on 14th/10. The local supplier was Click-Rental. Price was about 68 Euros for 8 nights & I paid the premium insurance so came to 124 Euros in total. Also selected the full-2-full fuel option. Received email booking voucher same day & email to add flight details that I has already added, but did it again anyway. Firstly Click-rental made me pay for a full tank + 31 Euros filling charge! It came to 127 Euros. I filled the car up on less than 70 Euros.
Total rip off & they would not honour what I had booked. Worse was to come. DYS then proceeded to charge me twice for the car. It came to 245 Euros. Their flimsy excuse was I had modified the reservation as I re-added the flight details. Citing the car had doubled in price. Again checked the price when I got home & yes of course is the same 68ish Euros I originally paid. Would hate to see others get conned by this outfit, go somewhere else of repute. Received one email from them & nothing since to respond & put this right, customer support does not exist. Trying to go via bank for refund as paid on CC.

Really do yourself a favour & stay well clear!

Never ever again what ever you do do not use this rip off company. This company knows that when you arrive to pick up your car there are in excess of 200.00euros I had was asked to pay when I had paid for the full platinum insurance package and was assured that there was nothing else to pay by DoYouSpain. Com
There were people at the GOLD CAR desk at Malaga airport shouting and arguing over the same issues I had there were three sets of families who had to pay or they would have been stranded. I walked away and got a cab, I have now sent over 12 emails to do you spain.com and had NO reply whatsoever.
This in my opinion is outright fraud. I have now reported them to the website regulators and also to the fraud investigation team in the UK. The web site is misleading to entice people to hire cars from them by giving false information.
I would encourage every one who has had the same experience to do something about this company as I am doing, they have got to be stopped.
They get your money and that's the last you hear from them.

Too good to be true.
I normally use my country's license in Europe but this time I was refused. No car, no money back.
Wasn't notified in the conditions and nobody to talk to thereafter.

DO NOT RENT FROM THESE PEOPLE!
I REPEAT DO NOT RENT FROM THEM!

I mistakenly selected the incorrect dates for my pickup. So I immediately tried calling the company to change the dates. They did not answer the phone for 2 hours! (And many other people keep saying the same thing. They are impossible to get ahold of. They don't even give you a contact email.)

So because of the fact that I was unable to contact them, the booking began without me being able to pick up the car. And therefore the booking was labeled as a "no show" and then canceled.

They refuse refunds even though it's their fault that the booking was a "No Show".
So now I have already paid for this booking but is stil left without a car. It would be better just to flush the money down the toilet.

They will not let you modify the Pick-up dates or times even though you selected the incorrect dates.

Do NOT pay these people. You will regret it! THEY ARE SCAMMERS!

Shocking service from doyouspain Booked via their site for a car in Malaga with WIFI CAR RENT A CAR. Airport pick up was 1hr 20mins after we arrived & then we were left at their locked office on a trading estate 20 mins from the airport. We got an uber & abandoned the hire car! Doyouspain have absolved themselves from helping get a refund despite having received complaints about WIFI CAR RENT A CAR as far back as 2018.

Do not book with this company. The insurance they sell will not remove the excess deposit, so you must pay a €1350 deposit when you pick up the car. This is a scam, and nobody should use this third-party website. Instead, book the car directly with the rental company, so you don't have to pay a deposit when you have paid the full insurance. I called their support five minutes after I booked the car to request a full refund because I was misled as it was not mentioned in the booking form that I would have to pay the €1350 deposit. The information about the deposit was only provided by email after I paid, obviously because they know that nobody would book a car with them if they said that there was a €1350 deposit to be paid when collecting the car. Their support is terrible, as they said there would be no way I could get a refund because I could just have read the small print in their terms and conditions. This company is nothing but a scam company, and I will now report to Visa and MasterCard and request my bank to do a chargeback because of fraud. Lesson learned, and in the future, I will always book direct instead of booking via third-party scammers Do You Spain

Do You Spain: I will keep posting bad reviews until I get the refund. I guess you know who is going to be the winner here ;)