DoYouSpain.com

Don't use this company, big scam. Lydia from customer care is also worthless and only makes people angry. Be warned!

Avoid Do You Spain. Terrible company, a scam. Misleading information, worse rental car experience ever!

DoYouSpain uses Drivalia at the Barcellona airport. It is a shuttle ride away, and first you have take a shuttle to the shuttle --depending on the terminal. OK, the rate was cheap so we'll put up with a shuttle. But having to wait 1 hour and 45 minutes in line? That wasn't fun. And the reason for the long wait? Its because they have to explain all their extra surcharges, fees, credit card holds etc. We had car insurance thru Amex, we paid for the rental using Amex. We weren't allowed to pick up the car until we paid 280€ in additional, unneeded insurance. Emails had assured that the 110€ insurance option was optional -- it wasn't and it was now 280€. OR they would charge us 1,000€ and refund it when we brought the car back. Next surcharge was for gas and that was a 100€ credit card hold. We rented a Fiat 500 -- it couldn't hold 100€ of gas!
Then we brought the car back there was a mileage surcharge. We were told it was 4000 km, but it turns out its really 2000km, so have another surcharge.
And any credit card holds that they had would take 10 business days to return to you...funny, they could take the money electronically but giving it back wasn't going to be quick or easy.
Also, the car itself didn't have a full tank of gas, it was only 3/4 and there were two warning lights that we could not figure out if it was any kind of emergency.
Long story short: ADOID DOYOU AND DRIVALIA.

We had a bad experience with DoYouSpain car rental broker. Our booking was to pick up a car at Tenerife South Terminal at 6 pm on Saturday 24 December. We arrived at 7.15 pm to find that the car rental office OK Mobility was closed. This was a shock, we had 50 miles to go to our destination and DoyouSpain telephone support was closed as was OK Mobility. This was despite the DoyouSpain website stating that there would be a 'courtesy period' if you are late and the OKMobility website stating that their offices opening hours are Mon to Sun 7 am to 10 pm.
Thankfully the bus driver and assistant that took us to the offsite car rental office brought us back to the airport and eventually managed to rent another car however only for two days at €205. We thought that on Monday we could travel back to the airport and pick up the car from OKMobilty. Unfortunately, NOT. We were told by OKMobility that we would need to call DoyouSpain and have the booking modified. DoyouSpain refused so we had to hire another car after some desperate web searching for the remaining time of our stay. That cost €498.
I contacted DoyouSpain for a refund since they had not provided us with a car but they refused stating "after reviewing the booking, we can confirm that it was made for pick up at 18:00, not 19:00. We apologise for any inconvenience caused but this is a non-refundable offer and we are unable to offer a refund."
I've hired many cars at international airports and always find Car Rentals understanding and flexible about pick-up times (within reason) but not DoyouSpain or OKMobility. As you can imagine I had several calls to DoyouSpain throughout this ordeal and the attitude was uncaring and unhelpful, employees clearly not happy with their work despite their Website niceties. OKMobilty was not much better either.
A €375 car hire ended up costing €1078.
I have submitted a complaint to the European Car Rental Conciliation Service (ECRCS) because although we were late with the pickup DoyouSpain behavior is unjustified.
So much for the Christmas spirit

I would like to file a complaint against DoyouSpain Company (address: Rda.del Millars, 190 Bis, ******* Castellon de la Plana, Spain) which is refusing to reimburse me for car rental that didn't happen.
On September 17,2022 I made a car reservation in Malaga for October 18 with DoyouSpain and paid 356.40 euro. When I arrived late at the Alamo desk in Malaga on 18/10/2022 (due to flight delay I don't control), I was told that my order was canceled (their policy is to hold cars only for 1 hour after the estimated arrival time) and there is no car for me. The Alamo agent told me that because of the cancellation there was no transaction made and Alamo didn't receive any money from DoyouSpain They even supplied me with an email stating-no transaction) I asked the agent to call DoyouSpain Office to check if I'll get the renting money back and when she called, she was told that I'll be getting it back. Because I didn't receive any money, I contacted the company several times and each time they referred to my purchased insurance "Platinum Excess Waiver" (which I also purchased as extra insurance), completely ignoring my request for reimbursement for the car rental. It is obvious that the company is using "tactics" that will allow them not to refund me. I am sharing my experience with other peopole so they will avoid doing business with DoyouSpain.
I hope that someone in the company who may read this review and has some conscience will make it possible to receive the car rental fee (356.40 eur) which was never used.
Ram Yogev
Evanston, Illinois, USA

DO NOT USE. Through no fault of our own we lost our booking.

We had a hire car booked in Tenerife South for collection on the 22nd October around 1pm. In order to get there we had connecting flights through Lisbon however because of a software update in Portugal our flight was delayed and we missed the connecting flight. As there were no more flights we needed to source alternatives which took us to Tenerife North (south was impossible) but it was a late arrival. Ok, that's the back story.

On the 22nd we kept trying to call DoYouSpain to explain what had happened but the phone just rings and rings and rings, nobody ever answers. I sent an email to DoYouSpain but to this day nobody has replied. I got the "somebody will contact you shortly" email but nothing since and yes, I have checked my junk.

We arrived very late into Tenerife North and had to get a taxi to where we were staying, far too late to go to the South airport for the car as I'm sure the office would be closed. So, the next day I set off on the bus to get the car from the other airport...

When I got there, there was another family in front of me having issues with the rental company, however their plight sounded very similar to my own. They also had hired a car through DoYouSpain but had missed the collection due to delayed flights but the hire car company refused to honour the booking so I was not looking forward to talking to them.

The hire car company did not care, they simply kept telling me that the booking was now cancelled because I'd not arrived on time and there was no chance of a refund, my only option was to hire another car with them. When i said I've booked a car for 7 days, why does collecting my car on day 2 make a problem, i've hired it for 7 days?!?!? I was just told to take it up with DoYouSpain as it's "not our problem"

So I again tried to call DoYouSpain and yes, you've guessed it, nobody answered the phone using the number the hire car company gave me which was a different number.

This company is simply a scam job, they'll take your money and just disappear. Trust me, do not use them, they may come up cheap and you're thinking you have a bargain, but any slight hitch and you've lost your money and your car.

In the end I hired another car through a different company, so I've had to pay for 2 cars to just drive one of them.

I'm sure i'll get some reply about reading "terms and conditions" but this just garbage as I didn't miss the booking because of any fault of my own as funnily enough I can't control Lisbon airspace. Sometimes companies can't hide behind corporate garbage, they should have contingencies in place through "no fault" missed bookings.

We are very dissatisfied with the service provided from DoYouSpain.

Our complaint is that they did not inform us up front of the new requirement for an International Drivers Permit that came in on the 28th Feb 2022. It should have been very clear on their web site at the point of browsing and booking the car hire.

That cost us an additional 252 euros or around £200 (less the £5.50 for the IDP we could have bought in the UK before we arrived). We requested a refund but they did not respond.

The new need for an IDP only appeared in in the small print of our DoYouSpain contract; It was not flagged up front in the DoYouSpain web site at the point of ordering or in the follow up email. If they could add it to their contract small print, then they could flag it on the main ordering page and confirming email. You might even say it was more important to do that given this is a brand new requirement.

On arrival at the Delpaso car hire office on the 2nd March 2022 we were then given the options of:

1. Pay an excess insurance waiver for 252 Euros (why that affects a legal requirement was not explained).
A. Delpaso seemed to be eager to offer this option and appeared to be offering it to many customers while we waited, some of whom became very upset.
2. Call DoYouSpain to get a different car hire contract.
3. Get a bus.

We first tried to cancel the DoYouSpain contract online but the web site said it was past the start time so could not be cancelled. We did call their DoYouSpain number and after 50 mins waiting for an answer the lady said that she could try and get a refund from Delpaso (no guarantee...), and she could offer a new contract for 509 euros (our original contract was for 356 euros).

We cannot get an IDP now we are in Spain, you can only get one from the post office in the UK, so our choices were:

1. Lose our original 356 euros contract booking with no guarantee of a refund and no car to get to our accommodation.
2. Pay for a new contract at the higher price of 509 euros, with no guarantee of a refund for our original 356 euros contract.
3. Pay 252 euros for an additional insurance that seemed a lot like the usual rip off excess waiver.

We chose the 252 euros because we were hostages at that point and it was the cheapest option. If they had informed us we needed an IDP earlier in the purchase, we would have bought one for £5.50 when we bought our Euros in the Post Office.

Vorsicht! Nicht buchen!
Im Nachhinein werden einem zusätzlich Gebühren vom eigentlichen Autovermieter berechnet. Man erhält keine Kostenübersicht oder eine Rechnung. Das grenzt an Betrug. Es scheint, dass man DoYouSpain nur als Vermitler bezahlt und das Fahrzeug dann nochmals extra. Finger weg von dieser Firma!

Nie polecam - do not recomend
Nie polecam. Nie tylko wysłali mnie do innego operatora i straciłem czas na wyjaśnianie błędu, ale przede wszystkim oferują ubezpieczenie, które wg operatora nic nie daje. Operator powiedział mi, że to ich ubezpeiczenie kupiłem sobie niepotrzebnie i jak cokolwiek się wydarzy nic nie pokrywa a do tego musiałbym zapłacić kaucję. Inna opcją to ubezpieczenie kupione bezpośrednio u operatora które podwoiło pierwotny koszt najmu.

I don't recomend DoyouSpain at all. Don't use it. They sell you the full cover insurance which according the operator is not valid at all. And you must any way to leave deposit, If not - you need to pay next insurance by the desk and it most then double the cost of renta. For me this is just cheating.
Rental cost was 200 E, insurance from Doyouspain - 100 E - by desk they want me to pay 339 E. Just cheating

Contraté el alquiler en Palma de Mallorca, y desde el primer momento intentaron que contratase un seguro adicional a todo riesgo, sabiendo que ya lo tenía contratado anteriormente también a todo riesgo, amenazándome con cobrarme 200€ Por cada arañazo que ya tenía el coche antes de dármelo y 80€ por la arena que pudiera tener el coche, y que no se correspondía con el contratado. Cuando lo intenté cancelar me dicen que estoy fuera de plazo. Allí se quedó el coche y ellos. Al final tuve que contratar en otra compañía en el aeropuerto.

Opletten met DoYouSpain. Het lijkt alsof je goedkoper af bent maar ter plaatse moet je altijd dubbel betalen. Is het niet voor een verzekering die niet doorgegeven is dan is het wel voor andere zaken. En als je iets voor hebt, ze zijn onbereikbaar.
Voor ons NOOIT meer!

Auto en verzekering geboekt in België en betaald met creditcard
Bij afhalen gisteren in de luchthaven bleek deze verzekering er geen te zijn.
Omwille van het late aankomstuur en geen contact mogelijk met office do you spain taxi genomen naar competa ( ong 80 euro)
Uiteindelijk vandaag rechtstreeks bij een verhuurbedrijf een auto gehaald die een stuk goedkoper was ( verzekering incl)
Zo wordt auto huren een heel kostelijke zaak
Graag compensatie huurgeld auto, verzekering en daaraan gekoppelde taxirit
Mij zijn ze als klant voorgoed kwijt
Is de 2de keer dat ik bij do you spain boek, de 2de keer problemen en een ganse dag vakantie kwijt

Notre récent voyage en Albanie 13 au 18 juin 2023 a été assombri par une expérience extrêmement décevante et médiocre dont voici les faits.

Nous avons réservé une voiture via Carjet.com. À notre grande surprise, nous avons été redirigés vers une société locale nommée Sur Price où nous avons découvert que le véhicule choisi n'était pas disponible. Cette situation a été d'autant plus désagréable que nous avons été contraints d'accepter une voiture de catégorie supérieure, entraînant non seulement des frais supplémentaires non négligeables de 140 €, chamboulé notre planning et semé une dose non négligeable de stress dans notre voyage.

Le problème ne s'est pas arrêté là. Lorsque nous avons rendu la voiture, nous avons dû batailler pour récupérer la totalité de notre caution. Malgré un avenant clair indiquant une caution de 300 €, Sur Price a tenté de nous rembourser que 265 €. Après un échange épuisant, nous avons finalement réussi à récupérer notre caution dans son intégralité.

En résumé, nous sommes profondément déçus de notre expérience avec Carjet et Sur Price.
Une expérience particulièrement frustrante, dû à la source de stress inutile et à l'impact significatif sur notre budget voyage. De plus le site web ne mentionne aucun numéro ou mail pour les contacter. Le manque de transparence et le service insatisfaisant nous amènent à déconseiller ces services à quiconque envisage de louer une voiture via Carjet et Sur Price lors de vos voyages.

NON NOLEGGIATE SONO TRUFFATORI...HO NOLEGGIATO UN AUTO, HO PAGATO IN ANTICIPO NOLEGGIO,ASSICURAZIONE, HO PAGATO IN PIU PER TOGLIERMI ANCHE LA FRANCHIGIA...SONO ANDATA PER RITIRARE L'AUTO E DOYOUSPAIN NON ESISTE...ALL'AEROPORTO C'È UN'ALTRA COMPAGNIA CHE PER DARVI L'AUTO VOGLIONO ALTRI SOLDI DI ASSICURAZIONE E DI CARBURANTE ALTRIMENTI NON TI DANNO L'AUTO...CON UNA FIGLIA DISABILE MI HANNO LASCIATO IN PANNE, NON HO VOLUTO PAGARE DI PIU E MI SONO ARRANGIATA CON I MEZZI PUBBLICI! ORA CHIEDO IL RIMBORSO E LORO RISPONDONO COSI Ciao Rossella,

Come spiegato in precedenza, nessun rimborso è dovuto in questo caso.

Cordiali saluti,

Lidia
DoYouSpain.com - Carjet.com - DoyouItaly.com

SI ATTACCANO DICENDOMI CHE NON AVEVO LA CARTA DI CREDITO...OVVIAMENTE TUTTO QUELLO CHE HO PAGATO IN PRECEDENZA L'HO PAGATO CON UNA VISA...
SONO TRUFFATORI NON FIDATEVI VE LO CONSIGLIO...PRENDETE IL TAXI COSTA MENO

Sn brussles verandert vluchturen, weg resevatie, weg geld, maanden op voorhand. Nooit antwoorden op mails of telefoon maar wel mailen voor extra verzekering. Dit is crimineel

Mala compañía, no contesta el teléfono y no reembolsa. Llevo esperando más de 15 días y nada. El correo electrónico help@ doyouspain no funciona, no resuelve su problema.

Compañía de ladrones.

Wij hebben een auto online in Nederland gereserveerd voor een week Mallorca. Omdat mijn vriend niet thuis was heb ik gereserveerd onder mijn naam maar met zijn creditcard. Later zagen wij dat dat niet kon. Wij hebben gebeld ( Spaans nummer) of we dit konden wijzigen maar op geen enkele manier was dit mogelijk. Op de vraag hoe we dan de auto konden huren gaf de dame in gebrekkig Engels dat als ik met mijn debit kaart 1100 euro zou betalen want dan was je gelijk verzekerd en de borg stond dan garant. En dat ik dan na 10 dagen dat bedrag terug gestort zou krijgen. Eenmaal op de dag van ophalen van de auto vertelde de dame aan de balie heel onvriendelijk dat we de auto niet konden huren behalve als we de extra driver en een verzekering namen. Dat kostte ons 328 euro totaal. ( zou 69 euro afgaan als we volle tank retour gaven) Ik werd boos want ik wilde geen verzekering en wilde de oplossing van die 1100 euro. Volgens haar kon dat niet en geen enkele andere manier was mogelijk
Uiteindelijk hebben we dat betaald want we wilden toch de auto meenemen. Op de vraag of het bedrag van de creditcard reservering dan gecancelled zou worden kon zij geen antwoord geven. We zouden ook nog een 3 deurs auto krijgen maar na veel geklaag over de manier van behandelen van de dame bij uitgifte hebben we een 5 deurs auto meegekregen. Nu 3 weken later is ook het geld van de reservering er af gegaan ad 117 euro dus totaal hebben wij voor 6 dagen 448 euro betaald ( ipv de 117euro) te schandalig voor woorden. We gaan nu proberen die 117 euro terug te krijgen maar ze zijn gehaaid want er is bijna geen contact punt. Je wordt dus aan alle kanten genaaid door dit bedrijf. Dus wees gewaarschuwd ga geen auto hier huren maar betaal ietsjes meer bij een betrouwbaarder verhuurbedrijf zonder verborgen kosten en zonder kleine lettertjes etc ( hertz, sixt etc)

Andato tutto storto! Pessima compagnia NON PRENOTATE! VACANZA ROVINATA!
Prenotata auto alle 23,30 in aeroporto.
All'arrivo in aeroporto troviamo il negozio di autonoleggio chiuso!
Chiamiamo i numeri di telefono presenti sulla prenotazione ma senza ottenere risposta!
Prendiamo taxi 30 € per il centro città.
Al mattino seguente ci presentiamo nuovamente in aeroporto (25€ di taxi) e ci viene detto che l'orario di lavoro del negozio era fino alle 23 e che il problema è del sito internet da cui abbiamo fatto la prenotazione.
Inoltre scopriamo che la prenotazione a quel punto era stata anche cancellata perchè dopo 6 ore dall'orario inserito si autocancella se nessuno va prendere l'auto.
Siamo quindi costretti a cercare un altra soluzione prendendo un altra macchina che chiaramente abbiamo pagato anche di più.
Chiamiamo il call center do you spain per spiegare la problematica e richiedere il rimborso della cifra perduta ingiustamente, e ci sentiamo rispondere che il problema e la colpa è nostra che non abbiamo inserito il numero di volo, inoltre con un modo di fare ed una strafottenza indescrivibile, che ci ha fatto molto arrabbiare e vivere un momento molto negativo.
Tale informazione non era obbligatoria e non stava scritto da nessuna parte che bisognava inserirla per far si che lo staff della compagnia di noleggio ci aspettasse. Inoltre il sito internet non ha chiaramente esitato a prendere la transazione con inizio 23,30 (fuori orario lavorativo), con un giorno in più chiaramente.

Per fare il conto abbiamo buttato:
60€ per i taxi a/r
70€ di prenotazione che Doyouspain si è trattenuta senza aver svolto il minimo servizio
Xxx€ di prenotazione con un altra compagnia, chiaramente ad un prezzo maggiorato in quanto presa la macchina sul momento!

Siamo stati trattati male dal call center.

E ovviamente la perdita di tempo ed energie per tutta questa vicenda non è stata da poco.

Per ottenere un "no record to refund you reservation"

Uno schifo totale!

Imparate a lavorare, e a trattare i clienti, senza aggredirli.
Ci avete rovinato la vacanza!

Meu problema:
1. No dia de levantamento, não consegui contactar com GREEN MOTION RENT A CAR, ninguém -me atendeu durante 2 horas.
2. Quando foram trazidos para parque de estacionamento de GREEN MOTION RENT A CAR- totalmente desorganizado, carros sujos e antigos, com interior de cheiro mal.
3. Pessoas da oficina estranhos com aspetos criminosos.
4. Sentiu pressão emocional depois de recusar contratar um seguro de todos riscos de GREEN MOTION RENT A CAR. Avisaram, se não assinar o contrato de seguro vou pagar 990 €. Dizeram, que o seguro de DYS, não é valida porque o carro não é de DYS e tnho resolver todos os problemas com DYS. Que GREEN MOTION RENT A CAR, não é responsável pelo DYS.
5. Deram- me assinar o termo de responsabilidade ( sobre riscos e outros defeitos de carro)!?
6. Uma pessoa de GREEN MOTION RENT A CAR,de recepção, obrigou-me, á noite fazer avaliação técnica do carro totalmente riscado.
Como eu percebi, todos pessoas quem recusaram fazer o contrato de seguro foram obrigados fazer mesmo procedimento.
7. Depois de pedir o livro de reclamações - deu uma folha estranha, e não oficial - ponto final!
Eu desconfiei totalmente de essa oficina e de negócio com aspetos de ilegitimidade.
Tomei decisão, recusar levantar o carro, voltar para Aeroporto e arrendar outro carro ( consegui fazer rapido sem problemas de levantamento e pagamentos adicionais e pouco mais caro- Goldcar, SEAT arona.

Essa experiência negativa, estressada e cansativa com GREEN MOTION RENT A CAR& DYS durava para minha família com 2 crianças (um dos quais é diabético) 3 -4 horas só conseguiram chegar no hotel ás 23:00.

Doyouspain empfiehlt die Fa. GoldCar. Diese Firma arbeitet betrügerisch. Meine Erfahrung am 05.05.2023 am Flughafen Alicante: Unter der Referenznummer DYS-******* habe ich die Mietwagengebühr in Höhe von 119,40 € im Voraus mit onlinebanking bezahlt. Am Schalter GoldCar in Alicante angekommen sagte ich, eine Zusatzversicherung benötige ich nicht weil ich eine private Mietwagenversicherung habe. Man verlangte von mir daher eine Kaution mit Kreditkarte. Ich war einverstanden, das ist so üblich.
Jedoch erklärte mir die Angestellte gegen 21 Uhr am Schalter: Tut mir Leid, ihre Kreditkarte wird von unserem elektronischen Zahlgerät abgelehnt. Sie müssen dann eine Versicherung abschliessen, etwa für
181,78 €. Ich antwortete, das kann nicht sein, dass meine Kreditkarte nicht gültig ist, ich rufe jetzt sofort meine Bank in München an um das zu prüfen. Am Telefon hat mir meine Bank in München vor dem Schalter von GoldCar bestätigt, dass keine Anhaltspunkte vorhanden sind warum die Karte nicht gültig ist bzw, nicht funktionieren sollte. Ich habe das der Angestellten gesagt und erklärt, das muss an ihrem Gerät liegen, die Karte ist in Ordnung. Sie verneinte dies und versuchte die Karte nochmal. Wieder erfolgte eine Ablehnung. Obwohl ich eine private Versicherung habe, zahlte ich schließlich doch eine Zusatzversicherung aber jetzt mit einer gewöhnlichen Bankcard. Diese Karte wurde jetzt von dem Zahlungsautomat akzeptiert. Ich konnte das Auto übernehmen. Vertrag GoldCar Contrato Nr. *******, Kennzeichen 1800LPN, Marke, Citroen.
Da ich überzeugt war, dass die Zahlmaschine manipuliert war, habe ich am folgenden Montag nochmal angerufen mit der Bitte meine Kreditkarte nochmal zu überprüfen. Das Ergebnis: Die Kreditkarte ist in Ordnung und siehe da, es war doch ein Betrag in Höhe von 1150 € blockiert worden! Mir hat die Dame aber erklärt, die Karte funktioniert nicht. Also hat die Firma GoldCar am 05.05.2023 gegen 21 Uhr von mir unter dem Vorwand, die Kreditkarte würde nicht finktionieren zum einen mir eine Versicherung abgenötigt (181,78 €) und mich belogen, die Kreditkarte würde nicht funktionieren, eine Kautionsbuchung sei mit dieser Karte nicht möglich.
Diese Handlungsweise stellt eine Nötigung des Kunden dar und ist eine betrügerische Handlung! Mit solchen Firmen arbeitet also doyouspain zusammen.Eine Werbung kann ich so für doyouspain nicht machen.
Mit freundlichen Grüssen
Dieter Eder