DPD

Shipment Number: **************
Date of Shipment: April 2024
Cost: 260 EUR + 20 EUR for delivery

I sent a package via the "amazing" DPD, and of course, I was "pleasantly" surprised when, upon receipt, I found that EVERYTHING was damaged! The envelope was torn, the foil was torn, the cardboard was torn, even the paper documents were destroyed — everything was in shreds! And this cost me 260 euros! Obviously, the courier "carefully" shoved it into the mailbox, violating all standards of handling someone else's property.

As soon as I saw this, I immediately filed a complaint, and as expected, after SIX MONTHS, I still haven't received a single cent in compensation. The support service is a whole other horror story. They either don't respond at all or delay things as much as possible. They write back late, refer me to new departments, which are, of course, "incompetent," or just respond with canned phrases: "The decision hasn't been made yet." Looking for specifics? Forget it! Every time they come up with a new excuse to make me wait again. And this has been going on for six months with each new complaint!

DPD, you have an absolutely incompetent and disrespectful support service, and your delivery service is just as careless with people's property! Damaging someone's belongings and pretending nothing happened — is that your new standard of professionalism? Months of waiting and all for nothing. Thank you for your "quality"!

Don't use DPD — you'll lose your nerves, your money, and be left utterly disappointed!

I received an email with a pin for delivery driver.i wait all day in my house for this parcel and after my delivery time 10.50 to 11.50 is gone i check the email again and show me - Sorry, your parcel could not be delivered as the receiver could not provide a valid PIN code at 11:18 - which is a big lie,because i was home all day long.stay away from DPD.!

What a joke. If I could give it minus ******* I would of done. The driver went to a completely different address even when using my post code. Took picture of the address he went too LOL. I called customer services and he spoken to the driver which said he went to the wrong address and will deliver before 5pm which is when his shift is over, also the guy who I spoke to over thr phone said that he will keep track off it and keep me updated. Will nothing happend. Ots now 6:08pm and no parcel, no communication from customer service which is an absolute joke. Went to call them back and it said that my parcel will be delivered thr next day. Seriously now. I will name and shame this company all over social media which I am very good at, as this has to be the worse delivery company I've come across. A joke is a nice way of saying it.

TOTAL CRAP! SORTING OFFICES ARE LIKE BROTHELS! AND DRUG DENS! NASTY DIRTY! REMINDS ME OF THE BACK OF A FILTHY ALLEYWAY MEN AND WOMEN💩 FULL OF PARASITES OF SLEAZY LOOKING, FILTHY, STINKY SMELLING AND HORRIBLE DRESSED, SWEATY PEOPLE, AND ADMIN ESPEICIALLY MANAGEMENT! AND ALWAYS PREPAREING SEX TOGETHER!

Driver came to the front door, took picture of it and was gone. No door bell, no phone call. DPD delivery department and customer service could not care any less. Driver followed their procedures - came to the address and took a picture of it. Doesn't matter, that I was actually waiting for the door bell as soon as received the message "you're are next". Refused my complaint. Will be avoiding all sellers now who uses this company and definitely won't use myself.

DPD have yet again contracted to deliver a package to my address with absolutely no intention of doing so.
They are utterly incapable of honesty or transparency and continually persist in their shady dealing. They are no doubt being paid by their customer, whilst providing a litany of lies as to the reason they fail to deliver.
The excuses provided to their customer on Amazon so far have been, "Carrier unable to locate
Customer's address", "Parcel held by carrier because a
Delivery appointment needs to
Be scheduled. Please contact
Carrier to arrange a delivery date" and "Unfortunately, DPD ran into an issue when attempting your delivery. They will try again". When contacting them as requested they cited a "security issue", which they could not discuss as I am not the customer. I count four different reasons, all of which were mentioned in the phone call I made to them, and not one of them is the truth.
Yet again, another of DPD's customers will be losing my custom due to their choice of courier, which I will be explaining in detail. Yet again DPD are not hurting me, they are affecting the business of people who are gullible enough to pay them for a service they're not prepared to provide.
As you have no intention of delivering, DON'T ACCEPT THE CONTRACT! Or continue your bad practice and I will continue contacting your customers and posting reviews to share the truth!

Absolutely terrible service! Every box is damage every time, even if it has a sign "FRADGIL"
I sent 6 boxes, only two arrived to destination! 4 are lost! My little business is having a troubles because of it!

Well, well, well, where do I even begin with DPD? Let me tell you, folks, they've taken incompetence to a whole new level!

So, picture this: you've been eagerly awaiting a delivery from Samsung, counting down the minutes until your shiny new phone arrives. But when the DPD delivery person finally shows up, do they bother to ring your doorbell or give you a heads up? Nope, not a chance! Instead, they snap a quick photo of your house, toss their hands up in defeat, and call it a day. Seriously, DPD, is that the best you can do?

And don't even get me started on their customer service. When you try to reach out for help, it's like talking to a brick wall. They couldn't care less about your missing package or the fact that you've been waiting all day for it to arrive. It's as if they've never heard the words "customer satisfaction" in their lives.

Honestly, DPD, you should be ashamed of yourselves. If this is the best service you can provide, maybe it's time to hang up your delivery hats and find a new line of work. As for me, I'll be taking my business elsewhere from now on. Good luck finding someone else willing to put up with your nonsense!

The worst delivery company in Ireland!
Poor deliveries, non existent customer service and rude!
They don't answer emails or live chat
Avoid at all costs
-10 stars

Portugal: very bad experience, waiting for them all the day at home, nobody shows up, the support line cant reach the courier. Chaotic, would never use again!
Giving 1*, I wish I could give 0*

$#*! service, uneducated drivers who doesn't know how to use GPS from Paddington station.
Paying for a service and end up go to the post office? What the $#*! is that? Customer service, of course couldn't care less.

The driver parked in my drive way blocking it. He sped away in a huff, how dare I come home while he is doing deliveries (I was willing to wait for him to finish actually). He sped back and when he parked I told him thanks for moving. Completely ignoring me. I told him thanks again and he ignored me again. He followed me to the front of my gate and I told him the package is probably mine, he said "what" irritably. I repeated myself, he scoffed and handed me the package, I said "thanks" he took a picture and rushed off with an audible "ugh" and eye roll. If you hate your job, quit the job my guy.

Poole,UK 01.15 pm
DPD drivers' name:Shaun
He didn't even call me so that I could go downstairs.I saw him through the window and quickly went down only to see there was no sign of a van.He came here for a couple of seconds just to leave me a message''Sorry we missed you''
Shaun you disgusting liar!
DPD Who do you employ!?
No respect!No nothing!
Zero stars.

This is now a weekly occurrence for my business. I am a small limited company in a small village in South East Cornwall. Our postcode covers most of the village. I accept that this causes an issue with finding the address. However we place clear delivery instructions on our orders. There is a notice board 50 metres from my house listing every house in the village. This is clearly marked on our delivery instructions. However, 90% of DPD drivers just don't care and can't be bothered to look at our delivery instructions. Despite my always having someone at my property to accept deliveries, I constantly receive messages stating how sorry they were to have missed me. Absolute rubbish. I spent 33 years in the Police. I never once said " Sorry, I couldn't find the scene of the assault or the GBH or worse, despite spending most of my service on CID. On leaving the Police I worked for a supermarket home delivery service. I never failed to find an address. I now work for myself in South East Cornwall as a Chimney Sweep, Stove Installer. I never fail to find an address. This company is destroying my business because they can't keep good staff and keep replacing those that care with those that don't. It is just shocking.
I am losing so much business because I book jobs and order parts which are due to arrive on a date and "Dave" often from a different country can't be bothered, or doesn't read the delivery instructions. Please come back Colin, you were amazing and didn't cost me money.
DPD, avoid if you can.
I will post my next review next week when they fail me again. Customers clearly don't matter have

My experience with the online shopping site has been extremely disappointing. On February 29th, I purchased a ring to commemorate a special occasion, only to encounter a series of issues thereafter. I opted to have the product sent to one of the collection points designated by DPD, the only company that delivers to Eline Rosina in Portugal. However, on March 13th, I was dismayed to discover that the product had been returned to the Netherlands due to insufficient delivery information.

How is it possible that a delivery company lacks adequate information to deliver to one of its own designated collection points? Upon contacting Eline Rosina, I was informed that the cancellation of the order and the refund would only occur after the product is returned to them. Now, I am being forced to wait indefinitely for the product to be returned by DPD and then face further uncertainty regarding the timeframe for the refund to be processed.

This situation has turned what should have been a special occasion into a huge frustration.

Beware of what appears about DPD on trustpilot! Thy repeatedly delete negative reviews of DPD! Fakery in all its glory.
This is an abysmal company that systematically fails to deliver or collect (on more than one occasion in our location), whilst our reviews on un-trustpilot are being deleted.
If only they would spend that effort on doing the job rather than chasing their complaining customers trying to silence them.

Can't sign in to app. App asks for email address then sends you verification email. Verification email takes you to website and does not provide you with access to the app. There is no place to type in my password in the app so cannot log in. I can only enter my email address and then the app sends me a useless email link.

The worst courier company I've ever experienced, if you are using for business I strongly recommend to avoid like a disease as they WILL effect your customer experience. There is no support and the biggest problem is their drivers, a complete lack of care. I understand we all make mistakes and companies do too, that's fine, that's why we have support. When something does go wrong you are completely left alone in most cases absorbing the loss of package to re send. I've gone back to Royal Mail UK and FedEx for international. As you can probably tell, extremely unhappy. I will never touch DPD again.

I would leave no stars for this one if I could. DPD got my order all the way to the delivery address without anyone noticing that there was no tracking number. The delivery address had to refuse it. That means I wasted money on next-day delivery. It didn't stop them sending me a shot of the driver pretending to give the parcel to the delivery address and didn't stop them lying about delivery. The complaints number is a premium number. I would be charged for making a complaint, and there's nothing to tell me how much they would charge.

Delivery of an urgent part, driver somehow missed a 7000 square metre building crossed the road and took a picture of a empty yard, then I called customer service 14.00 driver still in area, absolute joke parcel will be delivered before 17.00 called again 17.30 driver still out one more hours, call back at 19.00 guess what office closed
Don't use this company zero customer service, they Lie just to get you off the phone, absolutely faceless company

I sent my parcel by service called Classic Air. It should be delivered within 6 – 7 working days. It is now more than 2 weeks and the parcel is not delivered yet. I tried to contact Customer Service – no chance! The phone number which is given will only allow you to talk to… a robot who can only trace your parcel. I tried to contact them by form I found on their website. I filled in all fields and when pressed Submit button – nothing, the form is simply not working. I was using DPD for few years but now it will be my last choice courier service.

I booked on Monday, dropped off my parcel on Tuesday and it was delivered on Sunday (1day early). That was to Seattle from UK. I call that amazing. Post office is expensive and takes 4-5 weeks. I suspect only dissatisfied customers are leaving reviews.

I've ordered from various companies LambdaTek. Each time I enjoy knowing where you parcel is, even who will deliver it and when within an hour time slot, and it's been delivered on time each time. I lookout for good companies that use this delivery company. DPD cannot take any blame for what the people who give them the parcels are up too. It's the best of all the ones I have used.