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How would you rate DraftKings?
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California
1 review
0 helpful votes
Follow Jacquelyn A.
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Draftkings Store
October 27, 2021

I ordered my husband several items from the Draftkings Store online for his birthday. I had an issue with the hat I ordered and although it took several days to receive a responsevia email, the customer service was extraordinary once I did. They went above and beyond to make sure I was satisfied with my order. It was worth the extra $ for expedited shipping. The box the items arrived in was very nice. I am extremely satisfied and while continue shopping on their site.

Date of experience: October 27, 2021
Washington
1 review
0 helpful votes
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Check their BBB rating and reviews before using them. They wanted more information than I needed to purchase a house and it still wasn't enough. I can only imagine what a financial dispute would be like.

Date of experience: March 31, 2024
Pennsylvania
1 review
1 helpful vote
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Terrible Customer Service
February 12, 2022

It's so bad that it is almost seems like scum, do not get fooled by those commercials, I can not talk to a live person which has made me very frustrated. It tells me to reset the password and when you do that they say an email was just sent to you to reset your password and that email never comes to you, I am very concern that email may go to a third party with your personnel information, when I bring this matter to their online chatting they don't even respond accordingly.
They finally resolved my issue, once you get hold of someone which is very challenging then their service is good.

Date of experience: February 12, 2022
New York
1 review
6 helpful votes
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Terrible, stay away!
January 26, 2023

Account has been restricted due to withdrawal and deposit from the same account. So I tried to be understanding and resolve the issue although I get no responses from "customer support", no call backs, can't withdraw or deposit. Meanwhile on the app it says the issue is "resolved". 1300 stuck in the account and can't withdraw it. Thieves? I don't know judge for yourself.

Date of experience: January 26, 2023
Pennsylvania
1 review
5 helpful votes
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DO NOT USE!
June 6, 2023

Long story short they refuse to let me withdraw my $******* and after disputing with them for 6 days they blocked my account and ended communications me, while still holding on to my funds that I deposited.

Date of experience: June 6, 2023
Washington
1 review
2 helpful votes
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Got took!
March 16, 2022

I had a parlay on the suns against the rockets, one of my legs was mcgee to get one+ blocks, me and my family all witnessed it happen, but for some reason DraftKings did not recognize it, that's bull$#*!! I'm done with this app.!

Date of experience: March 16, 2022
New Jersey
1 review
3 helpful votes
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DONT PLAY ONLINE CASINO
October 14, 2022

I PLAY 100s of hrs of blackjack a week just started using DraftKings couple weeks ago and every blackjack game I've played are scams. The algorithm ( computer dealer) will deal himself the winning hand 90 percent of the time. I'm experienced in playing online and in person at a casino and the way those cards come out isn't random at all. He deals himself 19 20 or 21 no matter what his first card is showing. Never seen blackjack 3 / 4 times in a row in my life. The more you bet the worst your hand becomes. I've been screen recording for weeks now because I know sooner or later they will be exposed and lawsuits will start flooding the company. Make a complaint to customer service they will simply tell you it's regulated and reviewed. But, by who a partner?

Date of experience: October 14, 2022
Oregon
1 review
0 helpful votes
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Customer service
January 19, 2022

Customer service is straight up trash some of the worst customers service I've ever experienced no phone number to get into contact with them they say email them I r been waiting 48 hours plus. Haven't got a call nothing they locked my account made a withdrawal that I didn't make personally an I can't communicate with anyone at least Oregon lottery scoreboard had great customer service this is straight up trash an playing with peoples money worst betting app ever used well the actual app is fine it's the employees an customer service that is just flat out trash an they don't even give a $#*!

Date of experience: January 19, 2022
South Carolina
1 review
1 helpful vote
Follow JAMes S.
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This place is not to be trusted and to be honest our country is better off running moonshine and playing poker live, not to mention placing bets with the local bookie. This is all coming from a life time poker player and professional gambler. They are crooks, they have people playing for the company from the inside or taking kick backs you can bet your life on it. Keep things very small play to have fun and if you win a few hundred take some out and use it. Ive got decades in this $#*! and the odds a normal joe opening up the app putting in 200 winning anything big so low it would shock you! Its just full of bad scandlist people so dont think you can hit it and change you life. Its simply not true!

Date of experience: June 1, 2023
Pennsylvania
1 review
5 helpful votes
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Summary
December 7, 2022

The worst betting app available today is draft kings.
Stingy app with unreasonable mission offers. And promotions are junk ALL the time! They screwed us over on our sport league NFT gig in the state of Pennsylvania. People who invested in that took huge loss. This app doesn't care about its customer base like other companies do. Other companies even offer more free promotions as well. Draft kings you suck so hard. You should be the first app to go!

Date of experience: December 7, 2022
Pennsylvania
1 review
1 helpful vote
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Draft kings casino
October 31, 2023

Your site is a rip off
If threw thousands at this site with a couple bonuses. 200 last night with no bonus. Slots has become a high rollers game. The good hand pays are 200 a spin the average blue collar guy can't win anymore unless on fanduel they actually pay or worse yet I make more money off skill machines at synoco lol

Date of experience: October 31, 2023
Pennsylvania
1 review
0 helpful votes
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I will never play on this site again after I experience on live table games that a dealer was messing around and dancing instead of doing his job for 5 minutes and wasting players time. And when I said something about it DraftKings didn't punish the dealer, instead they punish me for saying something about it by taking away my ability of chatting and this was a few months ago. I wrote DraftKings about it and they wouldn't respond to it now I kept on saying something about it now they restricted me from the site! So I don't care what they do. I am done with this site for good so if I was you i would run fast away and go too mgm or/and FanDuel they treat their players a lot better in everything bonuses are match better

Date of experience: March 25, 2024
Michigan
1 review
1 helpful vote
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Delete the app now!
March 2, 2023

You will no longer win on this site, if you do, you will invest 1000 to win 200. DK no longer pays out. I am with a few other Vegas casino apps and they are fair with better reward programs free rooms, concerts etc. DK has the crown program which is complete garbage.
DK has shareholders to bow down too with no physical casino properties. The first year they paid out but not anymore. Before playing here ask yourself the question do you feel like trying to get back fifty percent of your money you deposited? Trust me when I say this it's been four months with no significant wins. Other apps are much more fair and honest please do yourself a favor a leave these amateur casino operators. Where is the gaming control board when you need them? This site needs to be audited. Ps. I can assure you there are much much 'bettor' sites. Good Luck out there….

Date of experience: March 2, 2023
Ohio
1 review
0 helpful votes
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Promises Not Kept
February 13, 2023

I was denied $200 bonus for first time gambling in Ohio. I made a $5 bet and they said I put a booster onto it? I have no idea what that was, but it violated their rules? So, I get no $200 bonus. Too much competition to worry about this. Awful customer service.

Date of experience: February 13, 2023
Minnesota
1 review
7 helpful votes
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You probably won't have problems with Draft Kings, until you try to make a Withdrawl! At that point they will throw up roadblocks, and reasons not to send your $$$. Their standard line they use on everybody is, "there is suspicious activity involving your account, so we can not honor your request. $#*! DraftKings!

Date of experience: October 5, 2023
Massachusetts
1 review
0 helpful votes
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Ripoff
February 3, 2023

They have a special where you bet moneyline of nba game and if your team ever goes up by 10,you win bet on spot. Only thing is, bastards don't pay off. Houston up 19 to 6 over Toronto on 02/03 and they never paid off. Done with this site.

Date of experience: February 3, 2023
Pennsylvania
1 review
5 helpful votes
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Frauds!
July 6, 2023

They took 600 from me when draftkings rocket was malfunctioning. After I took the time to send emails and screen shots they still didn't offer a damn thing. Thousands of dollars have went to them from me and they do nothing! Absolute scam artists

Date of experience: July 6, 2023
Illinois
1 review
3 helpful votes
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Worst bet app
August 12, 2023

I was betting never win spent over 1000$ and when I win they start asking me for bank statements and alot of other stuff after a week I send everything they need they stop responding to my emails never playing again on this app

Date of experience: August 12, 2023
Virginia
1 review
3 helpful votes
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When I first started with DraftKings some years back they were a good company to play and I enjoyed it very much. I now feel quite differently because they have horrific customer service and very poor management in my opinion. They have gotten under my skin, so badly that I would never again use them for sports betting under any circumstances. I would not recommend this company. Caveat emptor. David Packett

Date of experience: February 15, 2023
Ohio
1 review
3 helpful votes
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Scamking
January 1, 2023

They have you opt in to bets. As soon as the bet is placed they change the payout amount. This is the second time I've opted into a team scoring doubles my bet. As soon as I place the bet, the payout turns to.17 from $37.14.

So now they have me risking $37 to win 17 cents and they offer no way to cancel after screwing you.

Date of experience: January 1, 2023

Overview

DraftKings has a rating of 1.1 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 42nd among Fantasy Sports sites.

service
188
value
175
shipping
103
returns
119
quality
155
+129