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How would you rate DraftKings?
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Pennsylvania
1 review
0 helpful votes
Follow Nikki s.
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You could bet $2,000 and may win $75. They are too busy paying celebrities to scam hardworking people. Oh and I just saw a lawsuit filed 2024 where their employees are watching and winning. I will never gamble with them. They do not deserve even 1 star. Anyone other gambiling company is better.

Date of experience: January 6, 2025
Massachusetts
1 review
0 helpful votes
Follow Robert P.
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I purchased multiple DraftKings gift cards for the holidays. Most of them are receiving error messages when trying to deposit. DraftKings live agents started telling me someone would be in touch in minutes - have not heard back in days. Gift card support let me know it was an issue on DraftKings end. I left 2 voicemails and 2 emails and neither have had a response. Don't buy the gift cards! Scam!

Date of experience: December 30, 2024
Washington
1 review
0 helpful votes
Follow Melvin R.
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Kind of sucks to have your car unlocked for 2 1/2 weeks already for 10 bucks 10 bucks where they $#*!ed up at OK if I roll the $10 let me know but all the money I spent in the money I have my account should've been clear right out of my account $10 but they won't even let me do that. They want me to deposit 10 more dollars so it $#*!ing sucks so I've been going to other places. DraftKings have been all right, but FanDuel probably be the next bet. We'll probably be the next place to go to.

Date of experience: January 6, 2025
Connecticut
1 review
0 helpful votes
Follow Christopher V.
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They locked my dfs account for no reason
Wanted me to explain I why I closed my casino account 3 years earlier
Cannot talk or chat with anyone
They only do email
And the system is broke
Tried contacting on X
Said someone will get back to you in 4 hours
It's been 4 days and they will no longer respond on X
Answer their questions about the casino account and they disappear
Really is the worst customer service I have ever witnessed

Date of experience: February 7, 2025
New York
1 review
0 helpful votes
Follow James N.
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I was part of DraftKings for about a year and now I have another account. I've been part of them for going on two years nowthey are thieves, a 100% thieves I've never won a $#*!ing thing and I bet probably damn near 100 grand I never cashed out any money. I did jackpot a few times, but now that's gone, and they have these other jackpots that you will never win and never be part of it. This isthe absolute worst casino I've ever been part of hands-down zero stars Stay the hell away from this these crooks.

Date of experience: March 5, 2025
New Jersey
1 review
0 helpful votes
Follow Jason F.
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They rig their games to the point of predictability, the second the hand is dealt any player who has paid attention will know the outcome. Even when you have what would be a very high rate of winning hand the app has the dealer win by one. Complete fraud!

Date of experience: December 21, 2024
Pennsylvania
1 review
0 helpful votes
Follow Karen B.
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Rip off
March 1, 2025

My account was hacked and they played for 590.00 dollars. They told me it was hacked and closed my account. They refuse to give PayPal the money back. I got emails and text saying from them it was hacked. PayPal wants me to pay back but I refuse and draft kings won't answer me anymore.

Date of experience: January 13, 2025
Arizona
1 review
0 helpful votes
Follow Sarah N.
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Draftkings customer service is horrible. My account is locked and they asked me to send my ID with me holding it. I've sent it numerous times. The email response is never an actual person. Just a auto response. It's so fustrating! When I called it asks you to leave a voicemail and no one returns your call. This all happened as soon as I added money on my account. Save your money they will take it. Picture of my down loaded picture with ID.

Date of experience: December 27, 2024
Michigan
1 review
0 helpful votes
Follow Dominique P.
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They are absolutely scam artists which means they are cheater's, please stay away from them. Just deleted my account because I was tricked very good, in the beginning of me playing which I I win a few times and was up over 1800 dollars on there casino app. Then boom I look up and now I'm down 2 thousand dollars in no time. Haven't won a bonus round or game in over 800 dollars straight scammer and they do control what you win and how much and when. Take your winning and run away from these crooks and please do not go back they are criminals there that basically steal your money when they are done let you win and will take everything back and then some. Please don't try them.

Date of experience: December 20, 2024
New Jersey
1 review
0 helpful votes
Follow Ralph S.
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Claimed to give me a 2k deposit match at 100% and it wasn't I spoke to him on the phone and he tried telling me he could get my other hosts in trouble lol

Date of experience: February 1, 2025
North Dakota
1 review
0 helpful votes
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RIPPED OFF
March 26, 2025

My name is mark snyder and i have never had account with draft kings and my bank info got stoled and i contacted them and told them and got the run around and still getting the run around and they took 400 out of my account and they wont give it back this has been going on 3mos they took 400 from me and im barley making it and they dont care they are the WORST

Date of experience: January 23, 2025
Canada
1 review
0 helpful votes
Follow Munna B.
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DraftKings live game is scam. They didn't pay me the winnings amount I email DraftKings supporters for help but they didn't show me interest and slots 🎰 machines are a scam, they claim 96% returns to players but that's a lie. They're making fools of people. Lives Casino is also a scam;.
My best advice is never to play live & slot machines. They're 100% fixed

Date of experience: October 13, 2024
Michigan
1 review
0 helpful votes
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Scammers
September 23, 2024

First, I won on poker for 5k, they changed it to 15 dollars then blamed it on my internet, when the previous 100 games I never had that problem. Second I do alot of sports bets, everyone I have done says change odds when they update. I click the bottom it is yellow it places the bet, when after the odds changed I didn't want that bet. It submitted it anyways, and then they refused to work with me on it. They are not held accountable for there actions. Please run and use another betting service.

Date of experience: September 23, 2024
Pennsylvania
3 reviews
2 helpful votes
Follow Terri S.
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First. You will notice how you will feel absolutely $0 for a couple hundred spins... But after you list enough suddenly you got done winning spins. But never a big jackpot. Do you ask realize that's mathematically impossible!
2nd their financials are totally off. They say I only lost $3k last month. Even you actually look at my bank account I deposited $30k to DK. And withdrew $12k... IN THE END THEY GOT ASK THAT BACK TOO THEN AFTER I WENT THRU THE$12K EVERY SPIN WAS $0. IT IF THOUSANDS OF SPINS I MAY HAVE NOT $1 OR$2 A HALF A DOZEN TIMES. THOSE$100 SKINS WERE COMPLETELY GONE ASK THE SUDDEN. IT'S SO FIXED. FOR ME ANYWAY IT BECAME OBVIOUS.
#3 THEY LOCKED ME OUT NOW THAT MY BANK ACCOUNT IS EMPTY! I CAN'T EVEN TRY TO GET ANY OF IT BACK. But they probably think they did me a favor me. In reality I was just to the point I put so much money in wandering I may have hit a bit and they owed me a 150 bonus and a $100 bonus
#4. BE CAREFUL they will say your deposit didn't go thru so you do it again... More you look at your bank later and they got double it is your back and didn't tell you... Your first deposit actually did go thru. TERRIBLE!
I'M FACT IN TAKING IT DOWN TO 1 STAR.
Thank you for listening learn a lesson from me and keep your money! If all casinos are like this they should be outlawed!

Date of experience: September 2, 2024
New Jersey
1 review
0 helpful votes
Follow Michael O.
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Most casinos that offer VIP do so because you are a valued player. Not this crap hole. My VIP host was so happy to make my experience better. That was until i used a curse word in a text exchange. Not only did this Little $#*! suspend my account. But he then lied about it. Saying the naughty words auto triggered an account suspension. Which is horse $#*!. My host before this little bilbo $#*! was great. We had many exchanges and i was exactly as bad with my language with her. The difference? She had balls and this $#*! was a castrated $#*! and a liar. Any way. Last year I had 1/2 a million in play on this bull$#*! site. Since the little ball less $#*!es hissy fit and wounded tender feelings, they got jack $#*! from me. I am playing on Fan duel now.
Just be advised, draft kings VIP is total bull$#*!.

Date of experience: May 2, 2024
Colorado
2 reviews
11 helpful votes
Follow Derek D.
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I had a bet that one and didn't get paid out. I had to email them and show them proof that the BET had won before they paid me. After successfully building my account with winnings they locked me out of it during important games to me. I was not able to withdraw my money or even get signed in. Customer service was less than helpful.

Date of experience: March 31, 2024
Washington
1 review
1 helpful vote
Follow Taeki M.
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Alls I can say is somebody has to start the process of holding Draftkings accountable for the outright blatant cheating and basically robbing people of there money plain and simple

Date of experience: July 14, 2024
New York
1 review
3 helpful votes
Follow Scott S.
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I had an unrecognized charge on my credit card from Draft Kings for $50. I contacted my bank and Draft Kings about this charge and while my credit card handled things like a normal company, and cancelled my card. Draft Kings took a different route, interrogated me like I was a criminal and have locked my account until further notice. They have not answered a single one of my questions about this fraudulent charge on my card, but have asked me dozens of questions all of which I've answered the same day I am asked. They have provided me with no information on the money I have on my account or open bets I have placed. The credit card in questions should not be associated with this Draft Kings account at all, and they clearly have bad online security in place or worse they are the fraudsters. This company should be investigated and it does make perfect sense that they already have a BBB rating of F. Can't get much worse than that.

Date of experience: May 10, 2024
Georgia
1 review
0 helpful votes
Follow Kimberly C.
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I have given this online casino multiple chances and they do not have slot winnings. Go to Mgm or bet rivers or anywhere else. Thier app glitches and no matter what time or game your guaranteed to loose. There app has been faulty for months, also poor promos. Love the other apps so far! Michigan!

Date of experience: January 3, 2022
Canada
3 reviews
5 helpful votes
Follow Steve B.
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Since starting with DraftKings I easily opened an account. Then actually made bets and won a small bit. Then my account was questioned. I tried numerous times to resolve but got automated messages not pertaining to my issue at all. In the end they closed my account worth $73.33 CDN in it for no apparent reason. Terrible scam

Date of experience: November 30, 2022

Overview

DraftKings has a rating of 1.1 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DraftKings most frequently mention customer service, bank account and debit card. DraftKings ranks 42nd among Fantasy Sports sites.

service
188
value
175
shipping
103
returns
119
quality
155
+129