• DriveTrain

DriveTrain

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Overview

DriveTrain has a rating of 4.8 stars from 1,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DriveTrain most frequently mention customer service, and fast delivery. DriveTrain ranks 884th among Auto Parts sites.

Positive reviews (last 12 months): 97.9%
Positive
47
Neutral
0
Negative
1

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5,243 reviews

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Top Positive Review

“Fenders”

Cindy T.
9/8/24

Easy to navigate website. Product I needed was available. Great price. Shipping was fast. It's a 10 out of 10! Will shop with Drive Train again. Thank you for everything!

Top Critical Review

“OVER 30 DAYS”

DEEN B.
3/20/24

I ORDERED (1) one simple spacer on feb 19th and still have not received the product yet. I have received an email with a link that i can NOT use to let them know " have not received my product as of yet", called the 1888 number only to leave a message and no answer back yet!

Reviews (1,909)

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customer service (150)
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DNMW C.
0 reviews
0 helpful votes
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November 19th, 2016
Verified purchase

Online ordering process was easy. We will see how product arrives and what kind of shape it arrives in before I give my overall satisfaction. Update: I received the product, and what absolutely stunned me was how well the light was packaged. It had foam packed all the way around it to ensure it would arrive intact. I've had fragile items packed with far less care than this. Drivetrainamerica.com made sure I got my light with no damage. I would buy from them again with no hesitation. The light works great too.

Thumbnail of user danielg2418
Illinois
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Ordered 10.50 on accident then ordered 10.25 needed bearings from both to fix my rearmed that was fun

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mat P.
0 reviews
0 helpful votes
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August 28th, 2016
Verified purchase

Wish i had found this site a long time ago. Spent $40 for a dodge cummins fan bracket bearing made in USA vs $250 for the whole bracket assy. Also paid for ground shipping and got here in redwood city ca in 2 days

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David G.
0 reviews
0 helpful votes
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March 23rd, 2018
Verified purchase

Ordered online and was shown that there was stock of the item, and that if I placed the order within 5 hours, the item would be shipped the same day, which was a Friday. When I checked the status of my order on Monday it still said "awaiting fulfillment." I called and talked to AJ and he got the part sent out that day. So, good service, albeit with a small hiccup.

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Terry B.
0 reviews
0 helpful votes
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April 6th, 2019
Verified purchase

Easy to use, shipping cost very good. I am very happy with the service and speed that the order arrived. The packaging was the best i have seen in a long time.I will be using you guy's again I have another driveshaft to make for my pro street, this one is going on my rat.

Thanks for a great service.
Terry, Canada

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Malcolm C.
0 reviews
0 helpful votes
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March 24th, 2020
Verified purchase

Excellent was one of the first site to come up when I search for my axle. Price was excellent shipping was extremely reasonable for Express it was like 20.00 considering the weight of the part, that is really fair. Part installed in mins I had a great and painless experience.

Thumbnail of user williaml2388
Nevada
1 review
0 helpful votes
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October 5th, 2022

I was very satisfied. They sent my order out right away they are a efficient n I will order again from them

Service
Value
Shipping
Returns
Quality
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Chrisopher L.
0 reviews
0 helpful votes
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June 16th, 2020
Verified purchase

This was my first time shopping with Drivetrain America. The site was easy to navigate and straight forward. They seem to have every part to cover almost any application where as all four of my local parts stores weren't able to connect me to the part i needed. Shipping was on time as promised resulting in minimal downtime. Overall, very satisfied with both my order and shopping experience.

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Gabriel F.
0 reviews
0 helpful votes
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January 13th, 2016
Verified purchase

The chat with a live person was very helpful and I was able to get the info I needed to make the right choice for my application. They were available when other companies were closed so I didn't have to sneak away at work.

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Scott U.
0 reviews
0 helpful votes
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March 30th, 2017
Verified purchase

Great products, great price, exceptional customer service. I was having quite a bit of trouble finding the u-joints I needed for my truck. Their rep worked with me for quite some time and found exactly what I needed.

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Chris E.
0 reviews
0 helpful votes
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October 8th, 2018
Verified purchase

Received my lights for my Harley Tri Glide Ultra as scheduled. Plug and play made the install very easy. Customer service rep made sure I had everything I needed before I made my final purchase online. LED lights were as advertised and will make my night time riding that much more enjoyable and safer.

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setjmp Q.
0 reviews
0 helpful votes
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June 12th, 2017
Verified purchase

It was great to have a phone number to get better confidence that the parts ordered are exact for the application. Between that call and everything else since, great buyer experience. I hope to need parts they have again. Thank You!

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Eddie X.
0 reviews
0 helpful votes
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July 9th, 2018
Verified purchase

You should have an estimated shipping tab before going so far through the process. I had already gone through paypal and back before there was anything about shipping. Then I happen to notice it at the bottom of the bill. I would've had to cancel everything if the shipping was too high. I like to know that info before I put in the 'work'.

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Austin C.
0 reviews
0 helpful votes
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July 8th, 2019
Verified purchase

I called your customer service number for help in identifying a part for my truck. John answered the phone and went above and beyond to check your inventory, and find out why a part was unavailable. He also found that it was actually the incorrect part number, and called the manufacturer to confirm that another part number was correct for my application. John was very kind, informative, and helpful. I found the new part number cheaper on Amazon, but ordered with your company because of the high level of customer service offered to me. If possible, please let John know that he was extremely helpful and his customer service skills won me over for your company.

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Edward M.
0 reviews
0 helpful votes
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January 13th, 2018
Verified purchase

The online description of the C-15 block heater did not have sufficient information. I find there are at least 2 available. The one shown on line is incorrect for C-15's built in 2004. Not knowing that, my part has to be returned for the correct a correct part. I have done the research and will be in contact to arrange for a part exchange, if you have it.

Thumbnail of user haroldj245
New York
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

With all the aftermarket crap being sold online Im very I found this website they have everything I need.

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kris w.
0 reviews
0 helpful votes
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November 14th, 2016
Verified purchase

Convenient and fast shipping.

I left a message about increasing stock quantity on an item I buy regularly and I immediately got a phone call from a rep saying that they would increase their stock.

Good service

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John M.
0 reviews
0 helpful votes
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September 1st, 2018
Verified purchase

One of few places that have the rebuild kit i needed
Update. The rebuild kit for my truck that this kit says it is for doesn't work. The differential carrier bearings are right, but the pinion bearings are to small. Will be calling next open business day to return product

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Andrew H.
0 reviews
0 helpful votes
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March 30th, 2020
Verified purchase

This was my first time using this company and I was hesitant to do so, not knowing what I would get. I read some of the other reviews and thought I would give you a try. I am glad I did. Very prompt shipping, good packaging and a great price.

Thumbnail of user markk2898
Colorado
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

Product delivered on-time with superior packaging!

Thumbnail of user mollys430
Kansas
1 review
1 helpful vote
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August 30th, 2023
Verified purchase

We got our order within 2 days of ordering, this helped out since we were down and needed this part quickly!

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Bandit L.
0 reviews
0 helpful votes
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May 30th, 2020
Verified purchase

My rear e-locker went out in my jeep and needed a factory replacement. They had the best price and even got an extra discount at checkout. Arrived undamaged, packaging was very good and delivery very fast. Got it put in my jeep and works fantastic.

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Old P.
0 reviews
0 helpful votes
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March 7th, 2019
Verified purchase

This part is not a high sales volume part so many of the shops I found that had it wanted a ton of money. Drivetrain America had the exact part I needed at a very fair price and shipped it promptly. I will shop with them again when I need similar parts. Right part, reasonable price, prompt shipement. Works for me.

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Al F.
0 reviews
0 helpful votes
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April 12th, 2017
Verified purchase

I called before ordering to make sure I was ordering the correct parts and the guy I spoke to on the phone was polite, in a good mood and knowledgeable. I then placed my order online and it was shipped out that day just as I was told on the phone, you can't get any faster shipping than that. It arrived on time and in perfect condition. I will be doing business with this Company again! Thanks!

Alvin,

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allan L.
0 reviews
0 helpful votes
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February 11th, 2018
Verified purchase

I'm very satisfied with my experience with drivetrain America. Not so satisfied with FedEx. They left my merchandise on my neighbors back porch. All the products I ordered were very good quality. I will be ordering from them again.

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