• DriveTrain

DriveTrain

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Overview

DriveTrain has a rating of 4.8 stars from 1,909 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DriveTrain most frequently mention customer service, and fast delivery. DriveTrain ranks 884th among Auto Parts sites.

Positive reviews (last 12 months): 97.9%
Positive
47
Neutral
0
Negative
1

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5,243 reviews

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Top Positive Review

“Fenders”

Cindy T.
9/8/24

Easy to navigate website. Product I needed was available. Great price. Shipping was fast. It's a 10 out of 10! Will shop with Drive Train again. Thank you for everything!

Top Critical Review

“OVER 30 DAYS”

DEEN B.
3/20/24

I ORDERED (1) one simple spacer on feb 19th and still have not received the product yet. I have received an email with a link that i can NOT use to let them know " have not received my product as of yet", called the 1888 number only to leave a message and no answer back yet!

Reviews (1,909)

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customer service (150)
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John S.
0 reviews
0 helpful votes
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November 15th, 2019
Verified purchase

Absolutely great. Our Axle had been discontinued by Ford. This part saved our van and Drive Train America helped us locate the alternative part with our VIN number. Other sources we tried sold us the wrong part (Only basically looking up the vehicle, not the details) and insisted it must be our error. Service was great and fast with Drive Train. Can not say enough. Also Ford would only tell us that the part was no longer manufactured by ford. The machining on the Yukon part we were directed to is visibly much better than the original. Checked it with my machinists tools before install to confirm what I could already see with the visual inspection. I would recommend this company for quality, speed, service and tolerance in double checking what we need. Very impressive and greatly appreciated.

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Richard E.
0 reviews
0 helpful votes
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July 23rd, 2018
Verified purchase

Im a 1st time customer. So far so good. Everything works as it should. The items were delivered on time. My local filter supplier went out of business so I found this company online. The price was less than I was paying and saved me time as well. I would recommend this company to anyone needing Baldwin filters for their equipment.

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Charles H.
0 reviews
0 helpful votes
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August 15th, 2018
Verified purchase

The shopping experience was fine but I didn't see the five percent discount I was promised at the start for signing up with my Email.You stated that it would come off of my first purchase now this is what I believe to have read and signed up for. Please do tell me where this went.

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Sandra O.
0 reviews
0 helpful votes
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June 30th, 2017
Verified purchase

The man I emailed helped guide me to the exact headlights needed for my Jeep. Also informed me of the few questions I had very quickly. Overall it was an excellent experience dealing with this company.

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Caneyville C.
0 reviews
0 helpful votes
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September 30th, 2019
Verified purchase

AJ was very helpful answering my technical questions. The website is easy to use and PayPal integration made ordering a snap! Shipping is free and parts are in-stock and ship today, so I'm a happy customer!

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Chris f.
0 reviews
0 helpful votes
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July 26th, 2016
Verified purchase

Always dependable service and selection! Prior to my purchase, I engaged the staff at Drivetrain America to ensure I was purchasing the product I truly needed. Their prompt, honest, and helpful feedback reassured me of my purchase. As always, the product was shipped and received per the expected dates. I greatly prefer to purchase from DTA over other e-commerce sites due to the extremely reduced risk. When I have had issues in the past, DTA has never questioned supporting a fast and customer-focused solution. Thank you again for your excellent customer service.

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Alejandro G.
0 reviews
0 helpful votes
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May 29th, 2018
Verified purchase

I had no problems ordering, but I would like to find more information to their physical location. I want to know more about a company when I order from them for the first time; I don't want to have to go through other websites to find out where they are based, and customer experiences; hence I took a star off because of that. Their website is well designed though.

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Jim M.
0 reviews
0 helpful votes
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September 25th, 2017
Verified purchase

It was painless and found my part easily. The only thing that is hard about it, is the personal information needed at checkout. When you fill out the blanks what is required goes away. If you could put the instruction information outside each box that would be helpful. For instance I put my address where the phone number should have went.

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Robert U.
0 reviews
0 helpful votes
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October 7th, 2017
Verified purchase

I got my product quite quickly, and got a decent price on it too.

So far, it's been a great experience doing business with Drivetrain America. I would do business with them again, and most likely within the next 6 to 8 weeks.

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Russell R.
0 reviews
0 helpful votes
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March 23rd, 2017
Verified purchase

Finding what I wanted on your website was easy to do. Placing my order was simple and the price could not be beat! Free shipping and no California sales tax sealed the deal for me.

My order was received on time and packaged professionally. Included was a form for a $50 rebate from Eaton that I was not aware of! That is superior, customer-focused service.

Thank you!

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Chris L.
0 reviews
0 helpful votes
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November 10th, 2015
Verified purchase

I opened a chat window, Adam S helped me, and I am very impressed at how very helpful he was, and how easy your site is to manage.
Thank you very much.
Unfortunately the u-joint did not fit inside the part so I will have to find a way to grind out the holes in order to fit the u-joint as of yet I'm still not able to repair my vehicle

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Miroslaw W.
0 reviews
0 helpful votes
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March 7th, 2016
Verified purchase

Website is horrible and the checkout process forced me to re-enter the same information three times. In the end I was not asked how the payment was to be made; the website simply stated that my order was completed. You can benefit from a user experience person to better develop a customer's experience on your site. Shipping was fast and packing was great. Love the product.

Thumbnail of user josephh2007
New York
1 review
0 helpful votes
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February 21st, 2023
Verified purchase

I have had nothing but good experiences with Drivetrain America. Great customer service and great quality parts.

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Suzanne S.
0 reviews
0 helpful votes
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April 23rd, 2015
Verified purchase

My 3rd order with Drive Train America. I love that I can see whether or not an item is really in stock. Shows the actual quantity! They always ship the same day! (You should consider stocking the Truck-Lite Series 36 license plate lights, I had to get them elsewhere.)

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Tom L.
0 reviews
0 helpful votes
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July 12th, 2018
Verified purchase

Fast and easy, I'm just hoping your shipping time is as short and sweet please. Internet shopping hasn't been a totally great experience for my store because of shipping time from seller to my door. Thanks Tom Hartsell Jr. Owner

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Michael W.
0 reviews
0 helpful votes
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November 3rd, 2014
Verified purchase

Very user friendly online sight, easy registration & checkout. As far as follow up as listed below, if you don't hear from me then I got the order and well pleased and I appreciate the great price on my purchase and it was a pleasure doing business with you. Im sure that in the future I will continue to do business. Thanks.Michael Wettstein

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Rick C.
0 reviews
0 helpful votes
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December 9th, 2015
Verified purchase

Great product line, easy to use system, and pay pal is always a plus. Web site was easy to use for me and exact parts came, the spicer brand was exact replacement for my 69 ford pick-up. Looks like I will be good for another 46 years!

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Ralph E.
0 reviews
0 helpful votes
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March 14th, 2015
Verified purchase

Easy ordering process. The mini led light bars that I purchased were well below any other prices that I found for the same or similar products. I was quite impressed with the quality when I tried them out, although I have yet to use them as intended.

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Blake C.
0 reviews
0 helpful votes
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February 22nd, 2016
Verified purchase

Good dealings quick delivery...
Product was fine, but box was ragged and looked to have been sold before, unpacked and contents taken out and then reboxed and sent back. Box had a bunch of wear and tear on it.
Ring gear and pinion were new and perfect, and all the paper work was still intact.
This happens and I understand, just thought you would want to know.

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Roger Q.
0 reviews
0 helpful votes
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August 3rd, 2015
Verified purchase

The ability to select chat while not having to leave the order page was very convenient and my questions were answered quickly. The Differential cover arrived very quickly, was packed well and came with the fill plug and new mounting bolts, which was a nice surprise as the parts description did not specify that they would be included. It came with a gasket also.

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Tonnie W.
0 reviews
0 helpful votes
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October 29th, 2017
Verified purchase

All good.the product was on time in the Netherlands to be clearance, but here is the postal service not so fast;-) so i received it a few days later.
Good service thank you and till next time:-)

Tonnie.

Thumbnail of user kens1028
New York
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

I ordered a part that was shown in stock and they cancelled my order. I will try not to order from them again.

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Frank G.
0 reviews
0 helpful votes
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April 30th, 2019
Verified purchase

Great, typed in what I needed with a factory part #, you had it in stock, prices was better then having to purchase a whole drive shaft from Toyota, and in the end the customer paid for it, because they where the ones who drove from months with the drive shaft making that vibration and noise.

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John G.
0 reviews
0 helpful votes
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December 23rd, 2016
Verified purchase

Very nice. Could not find the total amp draw in the description so sent a chat live during off hours but got a detailed response quickly. Lights are not as bright as I had hoped for. Othe brands in the past have been much brighter. I will not buy this light again.

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Phillip O.
0 reviews
0 helpful votes
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August 9th, 2019
Verified purchase

Good price for OEM parts. It makes sense to replace all these parts at once since you'll have the drive shaft out and have to split the middle u joint to get the carrier bearing off. I bet making it a package deal with a little savings to the consumer would move these things off the shelf quickly.

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