Dr. Leonard's has a rating of 1.5 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Dr. Leonard's most frequently mention customer service, free shipping, and credit card problems. Dr. Leonard's ranks 95th among Medical Supply Store sites.
I'm a College graduate with an Associates of Business Administration. I ordered top and lower veneers of Insta Smile, From my mother Sarah's account. The tops are perfect. They look so natural with a million dollar smile. The bottoms were a little more fragile and they were damages in fitting. Dr. Leonard Customer service quickly made remedy and sent me another set of bottoms to replace the ones that were damaged. Rose was friendly. And empathetic to the situation. And quickly sent me another set on the house. Thank you Rose. I was 50/50 on the products. But they had a great employee who had customers in mind. Awesome products Awesome service. And above and beyond. Thank you Rose. I will be reordering products without hesitation from Dr. Leonard's. R. Cooper, (ABA).
I've ordered from this catelog twice now and both times my free shipping turns into a $10.98 charge when the catelog claims that an item is 'out-of-stock'. Rather than return my money for this out of stock item, I am then charged for shipping and lose my money. HUGE SCAM! Don't order from this catelog! If you don't like the item, you don't get a full refund! They take out the really high shipping and handling so that you receive pennies on the dollar for a refund.
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