website thubmnail of Dropbox
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Australia
1 review
1 helpful vote
Follow Ahmet C.
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I spoke to an officer at Dropbox a while ago. I briefly asked if I had 5 PCs and 3 users at work and could use it with a single account.
After the information he gave me, I decided to give it a try for a month. But at the end of the month, another official I interviewed told me how many people I was using, the more licenses I had to get. He said you could cancel at the end of the month if you want. So I canceled at the end of a month because it's too expensive. However, despite my cancellation, the money continues to be withdrawn. I phoned, I wrote an email. I get emails saying I'm renewing and the money keeps being withdrawn. Never give your Credit Card details.
Ahmet Cagın

Date of experience: July 31, 2021
Norway
1 review
9 helpful votes
Follow Ottar E.
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I just reported them to police, to take it further with Visa. We can't allow Dropbox to behave like that. You are invited to a free demo. After you have signed in they tell you that it is automatically upgraded to a paid lisence. And weeks after that, when it's to late to turn, they tell you the price - 750!

Date of experience: January 16, 2017
Ohio
1 review
1 helpful vote
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I am very satisfied with their service and very easy system to understand. They have very easy download and upload option but the space is very limited for free user. Anyways, it is very good product and recommended!

Date of experience: February 20, 2019
Canada
1 review
3 helpful votes
Follow Bruce D.
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I came across to promotion of dropbox to store my files online
I signed up for the account cost $170 annually charge
When I received my credit card bill I noticed being charged $850
It took several days to get someone(Good Luck with that) on the phone agents telling me because I choose to have an account under my business I have to have 5 account minimum and I am stuck on the account paying $850. This is a kinda trick they use to overcharge you for what you don't even need and
All people out there think twice before you giving your credit card number to dropbox.It is a scam to overcharge the people
Don't ever sign up with them you will regret it big time

Date of experience: August 1, 2016
Canada
8 reviews
89 helpful votes
Follow L M.
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I love Dropbox
August 11, 2014

I love Dropbox. The desktop app is easy to use; set it up correctly, let it sync, and you're good to go. When you need to retrieve your documents, photos, files, go to www.dropbox.com. Simple.

I do work at home, sync to Dropbox, go to work, go to Dropbox, download my file. Then work on it from there. Upload it back to Dropbox when I'm done.

I have used A Drive, Google, SkyDrive, you name it. I've tried them all. My favorite is Dropbox.

Date of experience: August 11, 2014
California
1 review
2 helpful votes
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This service, since they changed their policy, sucks. They recently changed their policy on their free account of not more than 3 devices linked at one time and they said if you had more than that before they changed to that policy you could keep all the devices connected. That was a lie, I had 6 and I was forced to disconnect 3 from the service.
I complained with no results and no consideration from them about their own policy. The price they charge for the paid account is ludicrous when there is other services far better with more storage for free like Google Drive at 15 gig with unlimited devices linked which is what I transferred to when Dropbox refused to allow me to relink my 3 devices that they forced me to unlink.

Date of experience: May 3, 2019
Canada
3 reviews
4 helpful votes
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I love Dropbox
January 6, 2014

I love Dropbox. It automatically saves all my photos from ym cell phone or my tablet onto my computer, so if I lose the devices or have to format them, I don't lose my photos! For a mother with kids, who often uses these devices for photos instead of my camera, this is wonderful! If you have a Smart TV you can view them with AllShare or Samsung Link too! It takes them whenever you are connected to your home wifi or you can have it use your data. Its easy and hands free. You don't have to do anything. And you get LOTS of storage too.

Date of experience: January 2, 2014
Arizona
1 review
0 helpful votes
Follow erik s.
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I canceled my DropBox account and was told no further charges would take place. I have proof, both emails and chat transcripts. They even told me if I was charged, I would be refunded.
Multiple charges from DropBox showed up after canceling.
I contacted DropBox and they said they couldn't see any charges and told me to contact Google.
Google told me they see the charges and to contact DropBox for a refund.
It's a never-ending circle. They keep blaming each other.
DropBox support is awful. They ask a ton of questions and then pass me off to someone else who will ask the same questions and the cycle just repeats itself. It's insanely frustrating.
DropBox would rather blame Google, who processed the payment, instead of refunding me. How are the employees working there looking at this situation and thinking, "He canceled his service and was charged over and over afterwards, lets no refund anything, yep that seems right to me!"

Date of experience: February 26, 2021
Arkansas
1 review
6 helpful votes
Follow Angela D.
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Yes, file sharing is convenient, and the site is easy to use and share with others. HOWEVER, if you need support, plan on waiting a few days. Bandwidth space to upload files is a meager 26 - 62kb... AKA takes FOREVER for large files to upload!

Waiting 24 - 48 hours for a response as a paying business is simply unacceptable to resolve issues!

Date of experience: January 17, 2013
New York
1 review
0 helpful votes
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Dropbox makes it almost impossible to retrieve your uploaded files, especially if they are large. It is as if they are deliberately holding your data hostage, so you don't drop them. That seems to be their business model.

They don't tell you the size of your all your folders (only each on individually, one at a time)nso it is practically impossible to organize your folders by size to see which can be removed from the cloud.

You cannot even do something as simple and basic as print out a list of the folders and files you have uploaded.

When you unsync a file that is only online it does not download the data again back to your computer. Only the list of folders and files becomes visible in your computer, but the data still stays online.

They put unrealistically small limits on how much you can download, even with a paid plan.

Their whole approach is unintuitive and confusing.

Date of experience: January 25, 2021

Overview

Dropbox has a rating of 1.9 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dropbox most frequently mention credit card, customer service and free trial. Dropbox ranks 109th among Online Storage sites.

service
33
value
30
shipping
9
returns
16
quality
27