Dropbox

I just spent the last few days trying to regain ownership of thousands of business files that were transferred to the ownership of one of my companies. This should never have happened - a three-day time-suck that could have resulted in serious damages! Deleting my Dropbox account immediately.

Two issues. My credit card shows that Dropbox gave me around $25 cash back. Their billing department can't tell me why and they don't have a record of it. Second issue I can't figure out why only my photos will sync with dropbox and not my documents. Three techs could not help. The first tech was the most help because she could logon to my computer and point out what I needed to do with a little red arrow. Somehow I lost the chat and the second and third techs wanted a screenshot, which would not have been a help and would not log on to show me where I needed to go on Dropbox to do what I needed to do

If I could leave zero stars, I would.

I am an artist and kept my original work in a Dropbox folder. Somehow, they deleted it during a drive rollback. It wasn't discovered until recently because that was an older project that I now need to access to complete a current project.

They refuse to acknowledge any wrongdoing and refuse to help us get this folder back. Four years of painstaking work is lost. Customer service is a joke. They are rude, flip and the gaslighting is constant. I will never trust them again. BEWARE of this service. We even pay the higher premiums for the special recovery feature but when you actually need it, that feature is non-existent.

Again, FOUR YEARS of work. Lost. I can literally see the folder in deleted items, but have no access to my own copyrighted work. It's insane (and illegal).

They went from this great customer service to just the most trashy and unprofessional customer service when they found out people were mining bitcoins in their system and honest people got screwed too along with the worst customer service.

I've been using Dropbox for over a decade, back when Aaron first started it. They deleted my original account last month for "abuse", without specifying what or how I abused their service (which is confusing since I primarily just use them for occasional backups of other people's data. Luckily I had a full local copy or I'd have lost everything). I had a second account which I moved everything over to for the moment. Now the service has implemented a number of limitations and restrictions (literally the same data set that existed on the other account for over 12 years won't completely copy to the new account because some file types are no longer allowed). They have gradually reduced its usefulness to the point that I've moved to a month-to-month until I find a better alternative in the next 30 days. Sad to say, but whoever has been running this once great option has all but ruined it. Run, run far far away...

Even with a paid service, they do not have live customer service, just bot replies. They disabled my account for no reason. I sup tin 6 service tickets and not replay for 12 days. The auto-reply said to use "Dropbox Community" to get help from one of their dropbox ambassadors. You can use the Community form unless you log in. So I have to create another account under another email and pay $120. On the community form, when I ask for help, explained what had happened, that I count no log on and have to pay again to try to get some help, the and then blocked me from community support for no reason except that they did not like the face I said something about paying twice. Do not use this service if your files are important. Luckily, I have my file on my computer hard drive or would have lost all my personal and business files. I have been paying for dropbox for 10 years and they have really gotten bad. Again, AVOID if you value your time and file!

They lull you into a false sense of security, while everything works well (which it does).

Then they strike - They silently cut off access to your files without any explanation, then completely unapologetically refuse to fix the issue, or apologise or anything.

I have never actually come across worse service from an internet company - And that is quite an achievement.