Dshop

I bought A Christmas tree: it failed to match up to the quality picture used on the website instead matched the one I was throwing away. I asked for return and refund, several emails and chat box before eventually been offered a refund or store credit. Had to threaten ombudsman and credit facility in order to get correspondence. I was fobbed off continually, company offers great online experience but it is the worst. Go elsewhere to purchase. Should not be allowed to trade.

By far the worst service I have ever had! You want to pray that your happy with the product because you have to pay for returns and they don't even refund,
It takes them 3 days to get back to you and there is no phone contact just email. I don't even think it's a real person. Very frustrating

I got a shelf unit delivered fully damaged. After emailing back and forth for 2 months I gave up and had to call council pick up as it was in an extremely bad condition. I wasted money, energy, had to organize my own pick up to the junk yard as even after posting to give away for free no one wanted it as it's that bad. Save your money and nerves. I never received a voucher, replacement or simply a refund. Worst company. Not sure if they're in China or India as I'd never expected to be left with damaged goods in a firstt world country. They will take your money no responsibility. The customer service is non existent. See my photos

False advertisement, provide faulty items and refuse refund and resolution. Customer service is slow in responding, one simple thing will take them ages and they keep asking the same question which I already answered.

Anyway, disputing charges with my bank I hope I can get my money back. This company is dishonest.

I wasn't expecting much as you know if it walks like a duck and all that, however even the lowest expectations in the world didn't prepare me for the crap that arrived. A two tier coffee table that splits instantly when you try and screw the legs into it as it is just made out of the cheapest nastiest mdf possible. I thought I would contact them for a laugh about a return and they request every photo under the sun and then tell me it's referred on to the relevant department like they are some sort of legitimate multinational... Save yourself the bother. It's cheap cos it's cheap!

Do yourself a favour and don't shop through this site.
What I received looked completely different to the photo listed online.
Be wary of measurements especially if they've used the word "approximately"
Quality and customer service is rubbish
There's a reason why they don't offer refunds because they know 99% of purchases will be returned.

I never had bitter experience with any of the online stores before but dshop.com.au gave me one and i'm not buying from any online stores again.

Ordered stuff cane with bug damages, not even an instruction paper and guess what with not enough parts.

Asked them to send remaining parts, sent me an invoice of the shipping. Paid for it as i wanted the parts desperately and now at last tried to assemble everything and guess what happened the parts i received is all mixed up and there's more parts missing.

Please i humbly request you guys not to buy from this online store. Please be safe from all this hassles as we know prevention is better than cure.

Purchased a bookshelf that never arrived. No action from customer service team. When you do finally get through to someone, it's half assed responses that they'll "escalate" it and then you never hear back.

I ordered a "large" lounge room rug that cost $137.00. When I received it was hardly big enough to wipe your feet on. With many emails back & forward and posting the "rug" back, finally received a refund weeks later. They kept telling me to open it but the package was so small (see pic with banana), I knew it wasn't what I paid for. I did not want to also have to repackage it at my cost. They would not pay the $27.50 for the registered mail to return it. Fair Trading advised that I should not be out of pocket for returning an item that was not what I paid for.

The product is faulty, they say it is not, trying to get it replaced is a nightmare.
They never get back to you, it has been a month and still trying.
There is no phone number either to get in contact with, and I find it hard to believe that they are 100% Australian owned.

I bought a tv cabinet and it is the most flimsy material that it can't even hold a tv on it. The cabinet bows and cracks. I contacted dshop and they said that they don't think it's a problem and basically too bad. Not to mention it came with scratches all over the material. This place is just horrible!

What a nightmare. $560 for a bike that has such terrible problems it is a danger to ride. Pedals falling off due to cheap metals and machinery. Gears don't work. Paint and coating is horrible. Fork, handlebars and seat loose whist riding. And avoid the lock in the middle at all costs. Just avoid the purchase altogether.

And don't event think of contacting them for a refund. They simply hide behind a worthless warranty and 'customer policy' that turns you around in circles. A customer support department not concerned with supporting customers in the slightest.

Bought spin bike that was too small, only big enough for someone not even 5 feet tall. When I asked about larger model and explained my height, they couldn't guarantee that XL bike would be large enough either, even though I'm not particularly tall. Wouldn't issue refund, said they could only issue a credit if bike was in resaleable condition when I returned it (at my own cost), but they couldn't guarantee that because box was torn as I opened it and I'd put it together, but hadnt even got on it. Very dissatisfied!

I also bought a vanity that looked as though it was damaged and re packaged. It ruined my daughters birthday surprise. I'm trying to get a refund, however they want me to dissemble the faulty product (we spent a long time putting together) and put it back in a box "I no longer have". In doing this they offer 50% refund!? I'll be going to consumer affairs if the solution is not met. I two wish I read the reviews before purchasing from this very dodgy company.
PS it's not worth 1 star rating, however I couldn't submit this without giving something.

I wish I had read the reviews on this and other sites before buying. Purchased a desk because the turn around time was appealing - my son had recently moved out of home to attend uni and needed a desk asap of particular dimensions to fit his room. Two weeks later and no sign of it, courier knows nothing, run around and false reassurances given by the shop staff. I have put in for a refund through PayPal and will be taking this further through legal channels where they will become liable for the cost of my item plus interest and legal costs so they had better watch out. The frustrating thing seems to be these people seem to think they can get away with what is tantamount to theft and flagrant breach of consumer laws. Watch this space.

Bought two of the walking sticks with a led light in them both didn't work couldn't speak to anybody on the phone had to chat by messenger don't go near this company their products are $#*! make a jump through hoops to return anything not happy with the customer service at all

Item we received was a clearly a previously returned damaged item, there was scratches over multiple panels, damage to lots of corners plus a hole has clearly been drilled and damaged. Then have had to fight to get a refund. Each email is from a different person and they keep asking the same questions. Last email blamed us for not excepting some replacement parts.
Will never recommend or buy from Dshop again.
Poor customer experience