DSWReviews 439

Do not buy from this company if you're in CND. Shopping to the states, thirdparty pickup!
I mean… just don't waste your time is my suggestion

I advise you that don't order anything from dsw online as they promised to process the refund but changed mind. I am giving a zero - one star review. Had a bad experience

I placed an order for a pair of boots and received two different types of boots for the same foot. I contacted the customer service department and they offered to send me the correct shoes I ordered and then told me they are out of stock for good and I'm out of luck and would need to return the shoes that were sent to me. I was offered a measly $5 credit for my inconvenience which almost feels like a slap in the face. I am INCREDIBLY disappointed with the lack of customer care and how long it has taken to get this resolved.

Today I visited DSW for the last time. Not because they don't offer the shoes I want at a reasonable price. But because of the way they treat their employees. This sweet, older lady was getting off shift and she called for a bag check. Another employee came over and checked searched through her purse. I asked the cashier what that was about, and she said that it is DSW's policy to check all their employees personal bags, to include a purse, before they are allowed to leave the store.
You have GOT to be kidding me.
If you don't trust your employees, don't hire them. This is NOT the way to build loyalty or trust among employees and says a lot about you as a company that you treat your employees this way.
I'll vote with my wallet - though I doubt you will care.

Twice in the same month they have sent me used shoes. This second time, the box was not even intact. The top was ripped off the box and it was an obvious return. This is just so nasty!

The package ordered was never given to the fedex for 3 days now! No help from customer service!
Will do in store pickup only!

They sent me the wrong pair of shoes twice. Terrible. I ordered Steve Maddens. One pair wasn't even remotely close to the shoes I ordered.

Ordered 13 Pairs of shoes within 3 days because of a crazy sale. 1 pair were clearly worn, and another was dirty on the toe. Only 6 pairs have arrived, so please pray for me! Customer service chat admitted that some shoes are from the floor, or returns. Disconnected my chat to prevent me from getting a transcript, but I copied most of it before he did because I thought he would try something like that. Ended up calling them, and the CS rep did not listen at all! Offered a $20 credit after I told him that I wanted RMA labels for all 13 pairs of shoes! SMH. I told him to send the labels for the 2 pair that were messed up, and that I'd drive the 80+ minutes round trip to return the others once they all had arrived. I demanded $20 back on my card for my gas, and he said that he would, but we'll see. Wish I had come here first before ordering from them. I now know better!

Ordered a pair of Saucony shoes that were on sale on June 19 and didn't receive any notification about their status for weeks. I called multiple times to check my order but it was still not fulfilled. I finally was able to get a hold of customer service today on July 14 and was informed that there had not been any movement on the shipment since the confirmation date so we went ahead and cancelled it. My refund is pending at the moment. Very unlikely I'll use this service again in the future.

I place Order # *******487. 6/29/23
When I notice that my order was being shipped to another location, which has NEVER happened before ( Be careful with locations when ordering). For some reason it went to Wynnewood Pa. Less than 24 hours I contacted DSW ( Due to store hours) TODAY! Is July 10th I was notified by email that my order was picked up!. And my Credit Card was charged. This is FRAUD. You have a THIEF in your Wynnewood PA store.
After speaking with Harrison ( Supervisor) I was informed that my Credit Card would be credited. This is just Ridiculous, That you as consumer, Try to take IMMEDIATE action in order to avoid unnecessary issues, only to find out that it can go WRONG REAL FAST!

Evil people put trashcans in the isles and my grandma tripped.the door closes way to fast and i was hungry and wasn't offered anything. That's when i decided to eat some socks. The belts were a good thing to wash them down with.

I bought a pair of flip-flops. Rocket dogs at the DSW in Garland, Texas. I wore them for one day, and they hurt. They left a blister but I had no other shoes to wear so i had to wear them for the day They are defective. The manager of the store said i could not return them because i wore them and she couldn't resale them. I repeated that they are defective, and she again said she can't resale them because i wore them. So i am wondering why she would resale defective shoes. And why she could not refund my money. I guess they dont stand by their shoes. You can see the lump on the left one thats defective

I purchased a pair of Teva flip flops for $37.99. I loved them and wore them immediately when I got home. I then noticed the original tag from Teva stating MSRP $35. What? I called DSW and spoke to a manager Monica on June 15. She suggested I return them since I was unhappy. I said I wasn't unhappy with the shoes but with the fact DSW charged MORE than the MSRP which I had never seen done before. I asked for a credit. No can do, she said. I then called Teva and spoke to a very helpful representative who said that charging more is "allowed" and that DSW is more expensive than other stores selling their merchandise. Lesson learned. And it's not the $3.00, folks. It's the point of it all.

OK I ordered a pair of Birkenstocks, they said the wrong ones. Call customer service, they are say OK we are sending you the correct pair in a shipping label to send back the old ones. They even expedited shipping I received a pair of used sandals that DSW does not even sell. I'm talking crust and all it really looks like whoever packs the orders took off their shoes and shoved them in a Birkenstock box because both the box and the bag the shoes were in say size 9 color black and I received a size 8 navy blue sandal call customer service again completely livid they claim they sent out a new pair. Yeah I have not received an email showing shipping. I still cannot believe this happened.

I purchased a pair of Puma tennis shoes on March 9th. In the store they fit perfectly, and for a two days afterwards they were comfortable on my feet. However the on the third day, the shoe on my right foot started kinking in such a way as to inflict serious pain just above my big toe. The shoe is inflicting pain and injury, it would no doubt bruise my foot if I continued wearing it. When I took the shoes back to the Saint Louis Park, MN store 5 days after purchase, and asked to exchange it for another pair, I was told that store policy dictates that once shoes are worn, they cannot be returned.

This is unacceptable. No customer should be forced to keep shoes that they cannot wear because they've become injurious. Again, my problem here isn't that they don't fit, or I'm no happy with them. As a $60 pair of tennis shoes this is obviously not something I purchased for a fancy party or something and want to return now for my money back. These shoes are literally inflicting pain and injury.

Not only is the policy of refusing to return, exchange, or store credit a product that inflicts pain on the customer a bizarre policy, it happens to be illegal in the State of Minnesota. Minnesota law actually REQUIRES by state statute SS 325F.80 that retailers return and refund purchases unless a policy exception is clearly and conspicuously displayed within the store. This return policy can only be found on the BACK SIDE of a "This Register Closed" sign that is literally hidden from public view. Furthermore, statute requires signs like this be at 14pt font so they're readable, and this sign on the back of the sign hidden from view is extremely small print.

Given the fact that DSW is selling painful products and illegally refusing to accept returns, exchanges, or refunds I have to give them an extremely poor rating and recommend avoiding their store. Even IF they properly displayed their return policy, refusing to accept a return of a shoe that's inflicting pain and injury would be outrageous in and of itself.

DSW used to be the only site I shopped for shoes, but nowadays the standard is for them to take a week just to prepare an order, and another week for the shoes to arrive by slow first class mail. Only order from DSW if you can wait 2 weeks for your shoes to arrive.

Probably the worst online sales experience I've ever had. Never received the item and was promised it over and over and over. Do not order from them! Cannot add proof of purchase when you do not receive an item.

I bought a pair of shoes that completely fell apart after 5 months. But what is even worse is that when I reached out to DSW they said there was nothing they could do about it, no refund or exchange. They don't stand behind the products they sell. I've been a long time DSW customer but this will definitely be my last purchase from them. Do better DSW.