DSW

I like the rewards program and credits received when donating shoes. The shoes are then made available for those in need. It is a win win.
They are also very helpful locating shoes. The location is also convenient for us.

I ordered two pair of shoes to be picked up at one of their stores well in advance before I went on vacation (reason for purchasing shoes). I have called their customer service three times. Only to be told, They were shipped to your house, wrong, I am picking up at the store. They are on the way, they are coming today, you will get an email when they arrive- still waiting.

Every time I call, I am told you have to wait until they arrive, then you just don't have to pick them and a refund will be issued. WRONG AGAIN!
Yet,I paid for items I don't have. Never will shop at DSW AGAIN!

The worst company for issuing refund and processing return. They charge $10 for my shoe refund. I try not to buy anything from this terrible company

I made an online purchase for in store pickup. I go into the store to pickup my shoes and was helped fairly quickly however when I asked for a bag because they got my shoes and slid the box over to me i was told they don't give bags for purchase. I leave with my box in my hand and shortly after my exit of the store another customer walks out right behind me with a bag for her purchase. Like wow you just told me a huge lie. I spend over 50 bucks for my shoes and I can't have a bag. I will.never shop at this store again. The shoes I got are very cute but not even comfortable either. I didn't even receive a receipt. I did get my email confirmation of pickup but I would think I would have gotten a paper copy in case I wanted to.return or exchange my shoes. My entire experience was very weird.

Found a nice pair of Brooks sneakers in the clearance section. Regular price $85. I was so happy to see the price tag was green and according to the sign directly above where I found them the green tag means 50% off. Yay! What a bargain...that is until I went to pay and guess what - green tag was ringing up at only 20% off. WHAT! How can you have a sign that says 50% off and then tell you "Oh sorry it's only 20% off this week". Take a look at the picture here. How is that not clearly 50% off. Unfortunately I didn't think to take a picture of the price tag. It was clearly green. Nobody was disputing that. "That sign didn't get changed, like all the other ones did." But if the sign says 50% off, is the store not obliged to sell the item to you for that discounted price. I'm sure other stores would. What a crock! I'm done shopping here! One star for having a nice pair of sneakers that I did not buy!

Is it too much to expect brand new shoes when you order shoes online? I don't think so. Twice I received clearly used shoes. Dirty and scraped up. No packaging. Never again. Customer service is terrible. They just said return the shoes for a full refund as if they weren't used and worn and disgusting and dirty.

I recently ordered 3 pairs of shoes I wanted to decide among for a wedding I am attending.
The first pair arrived when I was not home, no email to say delivered and I was fortunate a family member was home to take in the house, an email was received the next day that it was just delivered. The 2nd pair came a day later and when I opened the box it was smashed and had no cover. I took a picture of it and then examined it. It seemed to be water damage and I smelled the shoes. One was fine, the other had an awful stench I almost vomited. MOLD. Very upset, it was sent to me like this, not damaged in shipment, the bag was sealed. Waited for the 3rd pair which said would be received May 3rd but did not arrive. Called DSW on May 4th and was told I would have by the 5th. Was offered a refund for moldy shoes or can look if available for replacement. I explained I needed it by Tues May 7th and a team member said available but would not be able to send unless regular delivery. Offered me a $10 refund on order and applied. Today as I write this on Sunday May 5th I looked up the order and said it would arrive tomorrow. I am very disgusted with DSW for many reasons. How can they send a customer mold shoes, what if I was allergic. Luckily my other half did not touch them because he is allergic to mold. I should have been accommodated with the pair sent to me overnight for my troubles. I was also not told the truth about when I would receive my 3rd pair.

I have been a loyal customer to DSW but after recent experiences that may change and I certainly will tell my friends and show them the picture of the damaged shoes I received.

I ordered a pair of Betsey Johnson flats for $79.99. Not cheap. I received them without tissue, toe stuffers, box was filthy and damaged. Shoes were worn by someone with fat feet and stretched them out. Customer service was ignorant. I will purchase my shoes from a reputable retailer and I will NEVER buy from DSW again

So…. I bought a pair of Sketchers Slipins when I was in Boerne TX in February. I tried them on, they felt great and my daughter said they looked good. Took them to the register, the clerk looked at them. There was an issue with the price, so the manager even looked at them.
2 weeks later and 10+ hours away from Boerne, I'm sitting in the dentist's office and realize I have purchased 2 different shoes! I called the store and explained my situation and how far away I was from them. Little dude who answered the phone was very flippant and said I'd have to bring him back to the store, in Boerne, before they would take care of the problem. I tried online to get a resolution, with pictures, receipt, everything. They said they didn't have anything to do with in-store purchases. Anyway, I told them I didn't think they'd want the negative comments I would make, but they didn't seem to care.
I know they will have another unhappy customer, if they should purchase the other mismatched pair. Just buyer beware! Check your shoes. These really are close in style.
I am now wearing my mismatched shoes and plan to enjoy them. They really are comfortable. I will not hesitate to tell people where I got them. They are quite the conversation piece!

The cashier in the mayslanding store don't know what there doing. I had a return that never went back on my debit card. I went to try to see want the problem was and the manager in the store told me it was right to wait 10 days which is not true. I eventually returned the other pair and the manager gave me attitude out of this world. Then I had to give her my attitude that she couldn't handle.I told her I was going to report her and she said she didn't care. I have spent over 1500 in this store this year alone already and she told me she didn't care. I ask her was she prejudice. That how she was acting. I told her she should check my history in this store. They will not be getting any more of my money. Ms. Jackson

All I heard was lies. From the minute that my delivery was delayed until the moment I found out by mistake that my shoes were out of stock until they claimed via email that they will personally call me.
Bernard

I have shopped Prosper Tx location ever since it opened. Used to be great. Now it's horrible! Don't bother shopping there! Service is horrible and manager is extremely rude! Store is always a hot mess!

Called store about Birkenstock's Arizona Big Buckle in white, giving full description and price of shoe. Was told there we 2 in my size. I arrived at store only to find what was advertised as white online was actually a pearl/off white yet the shoe shown online was white white! I am stuck with a purchased gift card for $170 that I cannot return to Kroger! I assumed if DSW sold Birkenstock they would be authentic and true to color. The person who identified herself as a manager had no answer excepted advertising department was responsible for photos online!

Ordered in store on line because they didn't have the size I wanted. It arrived fast but it is used. Very disappointing. Also a piece of it is broken. I'm returning this for sure. Hope the return goes well otherwise I will be editing this review.

I just received a gift I ordered for my daughter in law for Xmas and the top of the box is cut out. How am I supposed to give this to her in this box? I realize you must do this for some return purposes: however there has to be a better way! Never again will I order a gift from DSW. Just awful looking. The shoes were very expensive also, I'm so disappointed and embarrassed.

Do Not buy a gift card from them cause you will not get it. Three weeks and still nothing. Bunch of foreigners answering phones. But what else is new in this messed up world we live in. Shame foreigners are taking over America. Get trump back in office.

Ordered a pair of Saucony shoes that were on sale on June 19 and didn't receive any notification about their status for weeks. I called multiple times to check my order but it was still not fulfilled. I finally was able to get a hold of customer service today on July 14 and was informed that there had not been any movement on the shipment since the confirmation date so we went ahead and cancelled it. My refund is pending at the moment. Very unlikely I'll use this service again in the future.

Bought a pair of boots I used 4-6 times and walked less than half a kilometer in before they started breaking down while still brand new. They suggested the damage was intentional and offered a 10% discount even after seeing the pictures. If you want piss poor products and even worse service now you know where to get it.

I bought a pair of shoes that completely fell apart after 5 months. But what is even worse is that when I reached out to DSW they said there was nothing they could do about it, no refund or exchange. They don't stand behind the products they sell. I've been a long time DSW customer but this will definitely be my last purchase from them. Do better DSW.

This was my first order with DSW. With all the introductory promotions, I got a pair of Bare Traps sandals for a great price. They were too big which didn't seem consistent to other brands I've worn. I quickly set up an exchange on there website and quickly had my smaller pair. I did not have any interaction with customer service, because the exchange was automatic, so I can't vouch for that area of company. That and the size problem are the only reasons for 4 star. Will recommend to others.

DSW once again sent me dirty disgusting used shoes that I paid full price for. This time they came with a jelly like substance on the inside, dirt all over the treads, and they reeked of feet. This is so over the line, their customer service is unapologetic and has no other solution than to make me return their shoes for a refund with no apology. Its ridiculous, there's so many bargain shoe brands out there its impossible to justify supporting them further.

Some of these reviews are pretty silly! Like, no you can't return items after the return window expires, and don't expect a refund for worn shoes! Wow, really? I order from DSW all the time, but I do like to wait until they have promotions for a certain percentage off (which is often). I also love that you can earn rewards to put towards future purchases. I've never had any issues with shipping or returns. But I always do my returns in store, so I can get my refund ASAP, plus I want to make sure I do it within the return window.
As far as the quality goes, it really depends on the brand. They offer brands that I don't love in terms of style and quality, but I just stay away from those. I have my "go-to" brands that tend to always deliver quality and my usual size always fits. So far, I've never had a bad experience! And I do not work there, nor am I affiliated with them. I just shop there often.

I ordered 2 pairs of walking tennis shoes online to pick up in store. Adidas pair has nice color and fit nicely, but Kelly & Katie slip on snicker run small and too fitted for me. I was so fortunate to have Maryann assisted with the whole process. She helped return the original pair and reorder a replacement pair 1 size bigger in gray, my favorite color.
There was no extra charge and free shipping to my home. It was mid morning on a Saturday and it was busy with at least a dozen of customers in-line but yet Maryann was very calm, patient and focus to complete my transaction. Her professionalism, patience, and understanding are impressive. And her outstanding customer service is unbeatable. You're the Best Maryann! And thank you for your kindness.