Dunelm

The drawers i purchased are themselves very nice, appearing of good quality, however, they were delivered without assembly instructions. I emailed the company asking for them to be posted or emailed but got no reply. Due to the fact there were many parts involved and me not having a clue where to start, I was forced to employ someone to put the drawers together for me.
You are also required to be home when the item is delivered as it won't be left without a signature. However, I was already at work when I received a text informing me it would be delivered that day, leaving me opportunity to make arrangements.
Due to the poor customer service I won't be using this company again and don't recommend them.
I have tried several times to leave a review on the company website but it won't allow me to do so. I suspect this option has been disabled.

2 faulty beds, now waiting for a refund, it has been 3 months since we instigated the process, bed was finally picked up after 2 months and now one month later still waiting for our money back! Disgraceful service.

Ordered something online, received email saying item dispatched for delivery, tracked order which stated out for delivery. Not delivered so rang customer service who informed me that the item had not left the supplier! Cancelled order and would not under any circumstances buy from them again.

The company like to advertise 'Next Day' delivery as a selling point, however i think they struggle to understand the concept of what this means. After ordering a rabbit cage, in which i desperately needed after my rabbit's op, it didn't turn up... Surprise Surprise. Would definitely steer clear of this company!

9 weeks in on an item with a supposed 1-2 week lead time. I have had empty promises, lies on delivery dates, no responses to my queries/calls. This is undoubtedly the most horrendous organisation I have ever had to deal with. Order an item from them at your peril.

I bought a mattress from this awful business via their ebay site. It did not arrive. Customer service is a joke. I asked them why do they advertise a two day delivery backed up with an ebay badge? Their reply was " That's only on a good day "

Bought a bed from them last week for next day delivery. Bed came friday with half the bed being right. Made lots of calls until tuesday when I was promised a replacement for thursday. Nothing has come and been told it will be tomorrow. I will never deal with this company again.
Update friday came and gone still no bed. Asked for a refund and still waiting

I ordered a sofa bed from this company and it was supposed to arrive on 3/10/15

When the delivery driver turned up he only had half of the sofa bed namely the arms section.

I sent the driver away and contacted customer services and after a forty five minute wait was told that it would arrive today 10/10/15.

Waited in all day and it didn't arrive so rang customer services again and was on hold for over an hour.

When i did get through and told them that i'd waited for over an hour and they just laughed down the phone at me.

I've found out that if you paid by visa you can contact your bank and if the item hasn't been delivered by thirty days the bank will refund you and they will pursue the company for the money.

I would advise everyone to follow this route because phoning them or emailing them is just a waste of time.

Ordered and payed for a bed frame from them it arrived but no fixings to put it together, after lengthy phone calls costing well over £10 and endless emails the correct bolts were never sent. When I asked for a full refund a van promptly arrived the next day to collect the bed. But after contacting watchdog they advised against handing over the bed until a refund was given. Now I have a useless bed frame and a loss of £240! BEWARE of this company they have no record of an address which is in breach of trading standards.

My 93 year old mother ordered a garden seat on 30 April. Except for the order acknowledgment and daily marketing emails she has received absolutely no other correspondence from Worldstores. I have tried to telephone them but gave up after listening to the recorded message for over ten minutes. Emails have only received a computer generated response.

I used them to buy a door and was pleased with the service so recommended my mother use them to buy the bench. A very big mistake. If I could give them no stars I would.

If anyone knows how to get a response from them I would be very grateful. I have a horrible feeling they have taken her money already.

I was unfortunate to order 3 wardrobes from this company. They arrive in awful conditions. One side of packaging was opened and the goods were in terrible conditions. Nobody with a bit of decency would deliver goods in this condition.
I contacted them and arranged a refund and collection. They gave me a date for collection. One person stayed at home the whole day nobody arrived and nobody even rang us. I waited to see if somebody will get in touch, but nobody did I contact them again they even were not apologizing. They are supposed to come to collect the goods another day, but I am not sure that they would come. They are an awful company with no sense of responsibilities

I have had a bed delivered. The headboard was damaged 3 months later no replacement. Many phone calls made false promises made by Herther J, Jackie H and Ryan T. Stay away from this store as the don't like giving you refunds or supplying replacement parts. I have had three cases open for this issue. Got told that the headboard will be 10 days, then told it's not been ordered they criticised there own staff for not ordering it.
All I want is the headboard but due to the way the company are being this is why I'm putting up this review to WARN others of them.
I have emails and have emailed them time after time. My next step pending my last email Is to seek legal advise.
11/08/2017

After taking the payment twice, the memory foam matress was a shoddy product, within 2 weeks it had dipped badly both sides, hence rolling off the bed, after numerous calls and em, there insisted the matress is not faulty, so no refund or replacement, I may have thrown the money away as now need to purchase another matress, do not use this company!

Ordered a bed 9 days ago, my wife has been sleeping on the floor since we disposed of the other bed5 days ago(i have a chair). Can ring to buy and answered swiftly, nobody else will speak to us, sales, when questioned, are rude and arrogant, fob you off and lie as to what they (same person) have said previously. Still no bed. Currently my wife is on the fraud line with her bank. Seriously, do not deal with these con artists.

Dunelm/Worldstores/Achica clearly hold their customers in very low regard: emails, PMs and contact via their various websites go unanswered. My Achica order is nearly 3 months overdue and they've had my money all that time. Even their CEO ignores me! I'm not giving up and suggest all posters here with similar stories email their anger to: *******@dunelm-mill.co.uk

Company from hell! I ordered bed and mattress with next day delivery when this did not arrive after 2 days i contacted them through email. I received an automated message about they are experiencing higher than usual enquieries from customers and that somebody should contact me within 2-5 days. The next day I received a response from customer service apologizing and refunding delivery charge. A new delivery date has been confirmed for 5 days later. Once again nothing arrived! Another email sent requesting full refund. This has been done the following day. Never ever will use this company again where they allow you to buy something they dont have and make you believe the goods have been dispatched to currier for delivery. Pack of lies!

What a waste of my time! Ordered a bed paid extra for Saturday delivery. Order arrived early morning upon inspection the headboard was damaged along with one of the side rails. Followed there instructions of take pictures and email them to us. To cut a long story short. It is finally taken three weeks of numerous phones calls, emails and tweets to get a replacement which arrived last night and to my surprise this too is damaged and to top it off the courier would not take the original one back so now I have two unsuitable beds. Still sleeping with my new mattress on the floor. I am left wondering how long its going to take to get my money back and for them the collect both beds. I have since placed a order elsewhere. Certainly wont be using Worldstores for any of my home products in future. BE WARNED!

Website advertises one day delivery it took over a week for mattresses to arrive on three separate orders on three separate dates and only after having to chase it personally with the Courrier company.

Customer service rude basically blame you for all the problems not willing to assist and you end up having to do all the work yourself. Information given by the customer service incorrect and cannot be relied on, they will also refused to escalate a complaint.

Would never use this service would never recommend to anyone else either there are many other far more reliable services out there and better quality

This has cost me in the long run and don't expect to get reimbursed in full for extra costs incurred

We have just wasted a complete day waiting in for a delivery of 3 items of furniture from Worldstores and they havent turned up. Phoned customer services... totally unhelpful... said WE need to sort it out with the their courier... another bad company... XDP... no one answers the phone... just get recorded messages saying to leave postcode and "they will get back to us"... and surprise surprise they havent got back to us. We now have no idea when we will get our furniture... that we paid in full for on ordering and was assured it would be delivered today... They advertise next day delivery but after paying they informed us it would be 4 days! Steer well clear of this company. WE; LL NEVER BUY FROM THEM AGAIN

At the moment, we are waiting for a mattress that was supposed to be arriving with the rest of the shop (including 2 beds and 2 mattresses), after paying next day delivery cost. They said it will arrive on Saturday without any extra charge and its 16:47PM with no signs of the delivery. When call the contact number, it went through to sales and the girl says that she can't help us as we need to wait for customer service line which will open on Monday. Then she said that she cannot track our order and when asked to speak to the supervisor, she said that her supervisor is unavailable. We are not at all happy with the customer service. It was our first time with world stores and I don't think we'll be coming back.

Useless, incompetent and do not trust them or believe what they tell you. I ordered a filing cabinet. The wrong one arrived. The replacement was damaged, so I gave up and asked for a refund. Three to five working days, they said, several times and so far it is three to five working weeks and so far no refund. I have waited in all day today for them to collect the damaged item, as promised, so far no one has arrived to collect it. It did not cost a lot, less than a hundred pounds, but I am tempted to take legal action.

I ordered 2pairs of curtains which were delivered to my address (as picture proves) but just left on the doorstep, even though there was someone in. The parcels were not there when I looked after receiving email about delivery.
Dunelm insisted I get a crime number ( which you have to do online & can't speak to a person)
I gave Dunelm the reference number but still no answer from them & no money back! Ombudsman next I think, so beware people

To long and depressing to write, but surfice to say the worst retail experience of our life, went on for months customer service neither know nor care, left Christmas Day with no table, got a refund in the end but omg the stress avoid...